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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BCA CABANG BOROBUDUR MALANG Muhammad Ridho Maulana; Fatchur Rohman
Jurnal Ilmiah Mahasiswa FEB Vol 2, No 1: Semester Ganjil 2013/2014
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (110.021 KB)

Tujuan penelitian ini adalah untuk mengetahui pengaruh secara simultan maupun parsial dimensi kualitas pelayanan yang terdiri dari bukti fisik, keandalan, daya tanggap, jaminan, dan empati terhadap kepuasan nasabah BCA cabang Borobudur Malang. Pada penelitian ini, yang menjadi populasi adalah nasabah PT. BCA cabang Borobudur Malang berjumlah 5.180 orang nasabah dan jumlah sampel yang digunakan sebanyak 100 responden. Metode analisis yang digunakan dalam penelitian ini adalah regresi berganda.Berdasarkan hasil analisis ditemukan bukti bahwa dimensi kualitas pelayanan yang terdiri dari bukti fisik, keandalan, daya tanggap, jaminan, dan empati baik secara simultan maupun parsial berpengaruh terhadap kepuasan nasabah PT. BCA cabang Borobudur Malang. Dimensi kualitas pelayanan dalam bentuk kehandalan merupakan variabel yang dominan mempengaruhi kepuasan nasabah PT. BCA cabang Borobudur Malang. Kata kunci : Kualitas pelayanan dan kepuasan nasabah

PEMETAAN SISTEM MANAJEMEN KEUANGAN DI SEKOLAH Distiyah Iftaqul Janah; Frischa Amalia Imanda; Muhammad Ridho Maulana; Syunu Trihantoyo
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 5 No. 3 (2024): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v5i3.3072

Pendidikan memainkan peran krusial dalam meningkatkan kualitas sumber daya manusia, mengatur perekonomian negara, dan mempersiapkan individu untuk menghadapi perubahan lingkungan kerja. Negara dengan populasi yang memiliki tingkat pendidikan tinggi cenderung mengalami pertumbuhan ekonomi yang pesat. Penelitian ini mengarah pada pemahaman dan analisis metode pemetaan sistem manajemen keuangan di institusi pendidikan, dengan fokus pada pengelolaan keuangan sekolah. Metode yang digunakan adalah review literatur, sebuah pendekatan sistematis, jelas, dan berulang yang bertujuan untuk menemukan, menilai, dan mensintesis hasil penelitian serta gagasan yang dibuat oleh peneliti dan praktisi. Tujuan utama penelitian ini adalah untuk memahami bagaimana perencanaan yang matang dalam manajemen keuangan sekolah dapat memastikan alokasi dana yang tepat dan efisien, serta untuk menyoroti pentingnya sistem pengawasan yang ketat dan pertanggungjawaban yang jelas dalam mengelola keuangan sekolah. Luaran yang diharapkan dari penelitian ini adalah memberikan wawasan yang lebih mendalam tentang praktik terbaik dalam manajemen keuangan sekolah yang dapat meningkatkan efektivitas dan transparansi dalam pengelolaan sumber daya keuangan institusi pendidikan.

Analisis Perubahan Kurikulum 2013 Ke Kurikulum Merdeka Belajar Dalam Kinerja Guru Gisela Adisti Listianto; Putri Ayu Romadhotin; Muhammad Ridho Maulana; Ayu Wulandari; Syunu Trihantoyo; Kaniati Amalia
Dewantara : Jurnal Pendidikan Sosial Humaniora Vol. 2 No. 4 (2023): Desember : Dewantara : Jurnal Pendidikan Sosial Humaniora
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/dewantara.v2i4.1786

This study was conducted at the school sdn west language 1 surabaya, by interviewing one of the teachers. This study aims to analyze any challenges that occurred during the 2013 change to the independent learning curriculum to teacher performance. The method used in the observation this time using qualitative methods, by interviewing one of the 5th grade teacher sd who has implemented an independent curriculum.This type of research data is using data collection techniques such as interviews with subjects needed in research as well as school data documentation needed in research. Results of research conducted at sdn lidah barat 1 surabaya this results analysis of change curriculum 2013 to independent curriculum study in teacher performance at sdn lidah barat 1 is still in the adjustment stage because the independent curriculum is a new curriculum, So the new teacher tried to teach an independent curriculum to the students in this in March initially with classes 1 and 4.In addition to the new first option to implement this independent curriculum.Teacher and learners alike need to understand the independent curriculum and still adjustment stage.Which goes back to the curriculum 2013 in exchange for an independent curriculum because learning is simpler and easier to understand.The achievement standards of the independent curriculum are simpler than the curriculum 2013, The materials given are also less, so that it can give time for the teacher to dive into each of his concepts.

Analisis Penggunaan Pasir Pantai Pondok Permai Di Kecamatan Pantai Cermin Kabupaten Serdang Berdagai Sebagai Agregat Halus Terhadap Kuat Tekanan Beton (Penelitian) Muhammad Ridho Maulana; Darlina Tanjung; Muhammad Husni Malik Hasibuan
Konstruksi: Publikasi Ilmu Teknik, Perencanaan Tata Ruang dan Teknik Sipil Vol. 2 No. 2 (2024): April: Konstruksi: Publikasi Ilmu Teknik, Perencanaan Tata Ruang dan Teknik Sip
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/konstruksi.v2i2.227

Research on the use of beach sand as a fine aggregate in concrete is due to the abundance of beach sand in the area. This research was carried out to analyze sand and find out how much compressive strength is produced when sand is treated without being washed with sand that is treated with washing, so that from this research the local community will know and can use it as a building material. The sand used is Pondok Permai Beach Sand, Pantai Cermin District, Serdang Bedagai Regency. The planned compressive strength of the concrete is 21.7 Mpa with 40 cylindrical test objects. Tests for compressive strength of samples were carried out at ages 7, 4, 21 and 28 days and each treatment was given 5 concrete samples. This research only focuses on beach sand concrete. The analysis results show that this beach sand is included in zone IV sand, namely sand with fine grains. The average compressive strength test results of concrete for sand not treated with washing and treated with washing at age 7 were the same, namely 16.22 Mpa. For compressive strength aged 14 days, concrete with sand that was not treated with washing produced a compressive strength of 15.58 Mpa, while concrete with sand that was treated with washing reached 17.44 Mpa. For compressive strength aged 21 days, concrete with sand that was not treated with washing produced a compressive strength of 16.10 Mpa, while concrete with sand that was treated with washing produced a compressive strength of 18.55 Mpa. In the compressive strength test aged 28 days, concrete with sand that was not treated with washing produced a compressive strength of 17.33 Mpa, while concrete with sand that was treated with washing produced a compressive strength of 19.55 Mpa. From the results of this research, the researchers concluded that the fineness of sand influences the compressive strength of concrete and washed sand can increase the compressive strength of concrete.

Studi Kinerja Jalan Eksisting dan Proyeksi 5 Tahun ke depan pada Jalan Teuku Iskandar Kota Banda Aceh Maulana, Muhammad Ridho; Faisal, Ruhdi; Apriandy, Fadhlullah
Journal of The Civil Engineering Student Vol 6, No 4 (2024): Volume 6 Nonor 4 Desember 2024
Publisher : Jurusan Teknik Sipil, Fakultas Teknik, Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/journalces.v6i4.25783

Jalan Teuku Iskandar merupakan salah satu jalan yang mudah diakses oleh masyarakat yang tinggal di seputaran Aceh Besar yang berbatasan langsung dengan Kota Banda Aceh. Jalan Teuku Iskandar bertipe 2 lajur 2 arah tak terbagi (2/2 UD) dengan panjang jalan 3,802 kilometer dan lebar badan jalan 7,8 meter dengan lebar bahu efektif 0,4 meter. Menurut peraturan pemerintah no 34 tahun 2006 Jalan Teuku Iskandar termasuk kedalam Jalan Lokal Primer dikarenakan masuk beberapa persyaratan yaitu kecepatan minimal 30 km/jam dengan lebar jalan 7,5m.Tujuan penelitian ini adalah untuk menganalisis kinerja jalan Teuku Iskandar pada saat ini dan 5 tahun yang akan dating dengan menggunakan metode PKJI 2014.Hasil penelitian Jalan Teuku Iskandar pada tahun 2023 mendapatkan hasil arus lalu lintas sebesar 1978,45 skr/jam dengan kapasitas 2379,90 skr/jam dan mendapatkan hasil DJ 0,83 maka dari itu untuk Q/C masih dapat ditolelir, sedangkan pada Tahun 2028 mendapatkan hasil arus lalu lintas setelah di proyeksikan sebesar 2504,68 skr/jam dengan kapasitas sama seperti pada tahun 2023 sebesar 2379,90 skr/jam dan mendapatkan hasil DJ 1,05 maka dari itu untuk Q diatas kapasitas, dari hasil pada tahun 2028 dapat disimpulkan bahwa Jalan ini sudah melewati batas ketentuan Rasio Volume Kapasitas (RVK) untuk jalan lokal dan lingkungan sebesar 0,9.

Factors Influencing the Performance of Volleyball Athletes: A Review of the Literature Sihombing, Yobel Martua; Maulana, Muhammad Ridho; Simatupang, Franroso Pininggit; Gea, Arman; Melisah, Melisah
Jurnal Inovasi Olahraga Vol. 4 No. 02 (2025): Juni
Publisher : Pusat Pengembangan Olahraga Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53905/jiojurnal.v4i02.59

Purpose of the study: This systematic literature review aims to identify and analyze the factors that influence volleyball athlete performance through a comprehensive examination of scientific literature published between 2004-2025. Materials and methods: A systematic literature review was conducted using SPORTDiscus and PubMed databases. Studies were selected based on predefined inclusion criteria focusing on volleyball performance factors, training interventions, and game-related statistics. Data extraction was performed using a standardized protocol, and findings were synthesized qualitatively. Results: Analysis of 55 studies revealed that volleyball performance is influenced by multiple interconnected factors including technical skills (attack success, serve effectiveness, blocking proficiency), physical attributes (agility, explosive power, VO2max endurance), psychological factors (athlete well-being, coaching quality), and tactical elements (game-related statistics). Performance determinants varied by gender, with women's teams showing stronger correlation with attack attempts and team errors, while men's teams demonstrated greater dependence on serve points and blocking effectiveness. Conclusions: Volleyball athlete performance is multifactorial, requiring integrated training approaches addressing technical, physical, psychological, and tactical components. Evidence supports that comprehensive monitoring systems combining internal load (sRPE), external load metrics, and readiness indicators are essential for optimizing performance.

Perbandingan Sistem Kepartaian dan Sistem Kepemiluan Indonesia-Amerika Serikat Dalam Penyederhanaan Partai Politik Maulana, Muhammad Ridho; Gusman, Delfina; Putra, Ilhamdi
Lareh Law Review Vol. 2 No. 2 (2024): Lareh Law Review
Publisher : Fakultas Hukum Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/llr.2.2.161-180.2024

The party and election system has an impact on the government system with the phenomenon of difficulty in forming opposition groups. So it is important to review the party and election system by comparing it to the system in the United States to find a more efficient format. By using a descriptive-analytical normative juridical method, the results obtained are First, the implementation of the party system in Indonesia and the United States is different, this is driven by the election system, the proportional system encourages Indonesia to adopt a multiparty system, while the district system urges the United States to adopt a two-party system even though there are not only two parties in the country. Second, the reconstruction of the election system can affect the party system as in Duverger's law theory. Many aspects can affect the election process, such as the time of implementation, the number of candidates, and other variables. So by reconstructing the election system, both the system itself and the variables in it can be a solution to the problems of multiparty and presidential in Indonesia. Keywords : Electoral System, Party System, System of Government

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH BCA CABANG BOROBUDUR MALANG Maulana, Muhammad Ridho; Rohman, Fatchur
Jurnal Ilmiah Mahasiswa FEB Vol. 2 No. 1
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Tujuan penelitian ini adalah untuk mengetahui pengaruh secara simultan maupun parsial dimensi kualitas pelayanan yang terdiri dari bukti fisik, keandalan, daya tanggap, jaminan, dan empati terhadap kepuasan nasabah BCA cabang Borobudur Malang. Pada penelitian ini, yang menjadi populasi adalah nasabah PT. BCA cabang Borobudur Malang berjumlah 5.180 orang nasabah dan jumlah sampel yang digunakan sebanyak 100 responden. Metode analisis yang digunakan dalam penelitian ini adalah regresi berganda.Berdasarkan hasil analisis ditemukan bukti bahwa dimensi kualitas pelayanan yang terdiri dari bukti fisik, keandalan, daya tanggap, jaminan, dan empati baik secara simultan maupun parsial berpengaruh terhadap kepuasan nasabah PT. BCA cabang Borobudur Malang. Dimensi kualitas pelayanan dalam bentuk kehandalan merupakan variabel yang dominan mempengaruhi kepuasan nasabah PT. BCA cabang Borobudur Malang. Kata kunci : Kualitas pelayanan dan kepuasan nasabah

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