Article Per Year (5 Year)
p-Index From 2021 - 2026
2.707
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Anterior Jurnal JAST : Jurnal Aplikasi Sains dan Teknologi Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Ilmiah Publika Collegium Studiosum Journal Journal of Social Research Lenvari: Journal of Social Science Science Contribution to Society Journal Indonesian Social Science Review JADMENT: Journal of Administration and Development
Agung Suprojo
Program Studi Magister Administrasi Publik, Sekolah Pascasarjana Universitas Tribhuawan Tunggadewi Malang
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

Published : 48 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 48 Documents
Search

 1   2   3   4   5 
ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK (Studi Pada Unit Pelayanan Pelanggan di Probolinggo) Willy Tri Hardianto; Agung Suprojo; Bernardus Rettob
REFORMASI Vol 2, No 2 (2012)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (66.492 KB) | DOI: 10.33366/rfr.v2i2.25

Abstract

Customer satisfaction is feeling happy or disappointed someone who emerged after comparing the performance (results) are considered products of the expected performance. Customer satisfaction is influenced by perceptions of a variety of good quality services and products. One of the factors that determine customer satisfaction is the customer perception of service quality which focuses on five dimensions of quality of service that is physical evidence (tangible), reliability, responsiveness, insurance, and empathy. One organization that is engaged in public service to the PT. PLN (Persero) in Probolinggo. Types of services provided to the public one of them is Payment Point Online Bank (PPOB) is counter receipt (payment points) payment of electricity bills of PLN customers who directly online with the bank. Banks appointed for the provision of electric service bill payment one of them BRI (Bank Rakyat Indonesia).
PELAYANAN DI DINAS SOSIAL KOTA BATU DALAM PENYALURAN DANA PROGRAM KELUARGA HARAPAN BAGI KELUARGA MISKIN (PKH) Ignatius Adiwidjaja; Agung Suprojo
REFORMASI Vol 11, No 2 (2021)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v11i2.2834

Abstract

Abstract: Poverty is a scourge for human life, everything must be done immediately so that people can get out of the cycle of poverty. Various programs were also launched by the government to be able to help people who are exposed to financial powerlessness. The Family Hope Program is one of the efforts made by the government but the distribution of funds for the PKH program until now is still not right on target, this is because the Batu City government continues to use population census data that has not been updated or old data (Kompasiana). The proximity factor between Batu City Social Service officers and the community (still selective) is one of the reasons why PKH assistance has not been targeted. The purpose of this study was to find out how the Services at the Social Service in the distribution of PKH Funds were distributed, and to find out what the inhibiting and supporting factors were for the Services at the Social Service in the Disbursement of the Family Hope Program (PKH) Funds. There is a strong commitment between the Central Government and the Regional Government in the success of the Family Hope Program in order to break the chain of poverty in Batu City. Strong support from the Central Government, Regional Government, PKH Facilitator Officers, and PKH Beneficiary Community, in an effort to improve the standard of living for the poor in Batu City.Abstract: Poverty is a scourge for human life, everything must be done immediately so that people can get out of the cycle of poverty. Various programs were also launched by the government to be able to help people who are exposed to financial powerlessness. The Family Hope Program is one of the efforts made by the government but the distribution of funds for the PKH program until now is still not right on target, this is because the Batu City government continues to use population census data that has not been updated or old data (Kompasiana). The proximity factor between Batu City Social Service officers and the community (still selective) is one of the reasons why PKH assistance has not been targeted. The purpose of this study was to find out how the Services at the Social Service in the distribution of PKH Funds were distributed, and to find out what the inhibiting and supporting factors were for the Services at the Social Service in the Disbursement of the Family Hope Program (PKH) Funds. There is a strong commitment between the Central Government and the Regional Government in the success of the Family Hope Program in order to break the chain of poverty in Batu City. Strong support from the Central Government, Regional Government, PKH Facilitator Officers, and PKH Beneficiary Community, in an effort to improve the standard of living for the poor in Batu City.
ALOKASI DANA DESA SEBAGAI UPAYA PENINGKATAN PEMBANGUNAN DESA TAMAN KUNCARAN KECAMATAN TIRTOYUDO KABUPATEN MALANG Ignatius Adiwidjaja; Agung Suprojo
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 11, No 2 (2022)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v11i2.2490

Abstract

Acceleration in the implementation of development certainly requires a budget whose funding sources are always ready to work. This will directly affect social welfare, economy , as well as education for the people of Taman Kuncaran Village, Tirtoyudo District, Malang Regency. Focus research is Role Government Village in Village Fund Allocation as effort enhancement development. Results research shows that with the realization of the Village Fund Allocation (ADD); the structure of social, economic, and educational development can touch all levels of society, social and economic welfare, for the people of Taman Kuncaran Village, Tirtoyudo District, Malang Regency, it is increasingly real for the whole community, this can be seen from the existence of enhancement income per capita community , both from ari sector agriculture , industry , and services have been able to change civilization tour structure as well as the social strata of the local community.Keywords: Government Village; Village Fund Allocation’ Village DevelopmentPercepatan dalam pelaksanaan pembangunan tentunya membutuhkan anggaran yang sumber pendanaannya selalu siap bekerja. Hal ini secara langsung akan mempengaruhi kesejahteraan sosial, ekonomi, serta pendidikan bagi masyarakat Desa Taman Kuncaran, Kecamatan Tirtoyudo, Kabupaten Malang. Fokus penelitian adalah Peran Pemerintah Desa dalam Alokasi Dana Desa sebagai upaya peningkatan pembangunan. Hasil penelitian menunjukkan bahwa dengan realisasi Alokasi Dana Desa (ADD); struktur pembangunan sosial, ekonomi, dan pendidikan dapat menyentuh seluruh lapisan masyarakat, kesejahteraan sosial dan ekonomi, bagi masyarakat Desa Taman Kuncaran Kecamatan Tirtoyudo Kabupaten Malang semakin nyata bagi seluruh masyarakat, hal ini terlihat dari Adanya peningkatan pendapatan perkapita masyarakat, baik dari sektor pertanian, industri, maupun jasa telah mampu mengubah struktur wisata peradaban maupun strata sosial masyarakat setempat.Kata kunci: Anggaran Dana Desa; Pemerintah Desa; Pembangunan Desa
IMPLEMENTASI KEBIJAKAN DALAM PENGEMBANGAN SUMBER DAYA MANUSIA PADA APARATUR SIPIL NEGARA Kurniawan Kurniawan; Willy Tri Hardianto; Agung Suprojo
Jurnal Ilmiah Publika Vol 11, No 1 (2023): JURNAL ILMIAH PUBLIKA
Publisher : Universitas Swadaya Gunung Jati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33603/publika.v11i1.8222

Abstract

Faktor terpenting dalam mencapai tujuan organisasi adalah sumber daya manusia (SDM). Alat Umum Negara dipandang sebagai panggilan yang bertanggung jawab atas pengelolaan dan pengembangannya sendiri, bertanggung jawab atas kinerjanya, dan menggunakan meritokrasi dalam pengelolaannya.Tujuan penelitian ini untuk mengetahui bagaimana perkembangan Sumber Daya Manusia (SDM) ASN Kota Malang. Penelitian kualitatif deskriptif digunakan dalam penelitian ini. Sub Koordinator Pengembangan Kompetensi dan Staf Bidang Penilaian Kinerja dan Penghargaan menentukan informan penelitian. Wawancara , dokumentasi, dan observasi adalah semua metode pengumpulan data. Triangulasi metode analisis dataBerdasarkan temuan penelitian dapat ditarik kesimpulan bahwa kebijakan yang berkaitan dengan pertumbuhan sumber daya manusia ASN di Kantor BKPSDM Kota Malang berjalan efektif. Hal ini dapat dilihat dari Sasaran Kebijakan, Sumber Daya, dan Agen Pelaksana telah berfungsi sebagaimana mestinya, seperti yang ditunjukkan oleh sumber daya manusia manusia yang tergabung dalam ASN Kota Malang, seperti yang terlihat dalam laporan BKPSDM Kota Malang. Setelah dilakukan evaluasi, hal ini Berdasarkan hasil temuan penelitian tidak ada faktor penghambat karena pegawai – pegawai yang bertugas di BKPSDM adalah orang yang sumber daya manusianya unggul dalam memberikan penilaian, evaluasi, dan penghargaan kepada ASN Kota Malang. Dari segi faktor pendukung, fasilitas BKPSDM sudah mumpuni, seperti sarana dan prasarana yang lengkap, seperti gedung, komputer, dan sumber daya pengawasan BKPSDM yang mumpuni sesuai bidangnya.
STRATEGI PEMERINTAH DALAM PENGEMBANGAN POTENSI MASYARAKAT PENGRAJIN TENUN Asa, Rikardus; Suprojo, Agung; Purwatiningsih, Annisa
Collegium Studiosum Journal Vol. 6 No. 2 (2023): Collegium Studiosum Journal
Publisher : LPPM STIH Awang Long

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56301/csj.v6i2.1092

Abstract

This research aims to find out how the government's strategy in developing the human resource potential of weaving craftsmen in Kufeu Village, the process or stages carried out by the government in developing the potential of the weaving craftsmen community in Kufeu Village, as well as the inhibiting factors and supporting factors of the government in developing the weaving craftsmen community in Kufeu Village. This research uses a qualitative approach with 3 (three) resource persons selected proposiv sampling. Data in this study were obtained through interviews, observation and documentation and then analyzed qualitatively with an interactive analysis model, namely data reduction, data presentation and conclusion drawing. The results in this study show that the Government's strategy in developing the potential of the weaving artisan community in Kufeu Village, Io Kufeu District, Malacca Regency has not been able to develop as to increase the potential of the weaving artisan community, but it has been very maximum if the purpose of the government's strategy in developing the potential of the weaving artisan community in Kufeu Village is only limited to maintaining weaving as a village identity.
Implementasi Kebijakan Bantuan Langsung Tunai Di Desa Sidomulyo Kota Batu Berdasarkan Analisis Van Meter Dan Van Horn Amma, Gisela Mburu; Bagus, Nanang; Suprojo, Agung
Lenvari: Journal of Social Science Vol. 2 No. 1 (2024)
Publisher : Yayasan Lentera Avanya Nagari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61105/jss.v2i1.96

Abstract

Direct Cash Assistance (BLT) is direct assistance in the form of a certain amount of cash for households that really need it, namely households that are included in the very poor category. This program was launched by the government as social protection for the poor to reduce the negative impact of The policy of adjusting compensation to reduce fuel subsidies is to help poor people meet their basic needs. The objectives of this research are (1) to find out the implementation of the Direct Cash Assistance program policy in the Sidomulyo Village area, Batu District, Batu City. (2) to find out what are the supporting and inhibiting factors from the government of the village government in implementing the Direct Cash Assistance policy in Sidomulyo area, Batu District, Batu City. The type of research used by researchers is descriptive research with a qualitative research approach, the focus of the research is (1) Implementation of public policy (2) Direct Cash Assistance Program in Sidomulyo Village (3) Analysis of Van Meter and Van Horn so that the informants in this research are (1 ) Head of Sidomulyo Village, as general person in charge of the area. (2) Village Secretary as person in charge of administration (3) Head of the People's Welfare Section as person in charge of the Direct Cash Assistance Program in Sidomulyo Village.
Penguatan Profil Pelajar Pancasila melalui Pentas Budaya dan Proyek Pembelajaran Wawasan Kebangsaan Suprojo, Agung; Ghunu, Agustinus; Chotimah, Chusnul; Trianawati, Anis; Putri, Sri Andika; Emqi, Muhammad Fauzy; Istikomayanti, Yuswa; Rozhana, Kardiana Metha
Kontibusi: Jurnal Kontribusi Kepada Masyarakat Vol 3 No 1 (2023): July, Science Contribution to Society Journal
Publisher : Universitas Islam Balitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35457/scs.v3i1.2853

Abstract

Keberagaman budaya adalah kekayaan dan potensi yang perlu dilestarikan. Melalui kegiatan pengabdian masyarakat khususnya pada mahasiswa Universitas Tribhuwana Tunggadewi dengan keberagaman yang tinggi telah berhasil mencapai aspek profil pelajar Pancasila. Aspek yang tercapai pada kegiatan ini meliputi bergotong royong, berkebinekaan global, mandiri, dan kreatif. Metode yang digunakan terdiri dari tahap inisiasi profil pelajar Pancasila, tahap konsep abstraksi, penyusunan proyek, dan pelaksanaan proyek. Proyek ini merupakan luaran dari mata kuliah wawasan kebangsaan sebagai mata kuliah penciri Universitas. Proyek luaran mahasiswa dan dosen pendamping meliputi acara Pentas Budaya, mengenalkan makanan daerah, dan mengenalkan permainan tradisional. Hasil dari penerapan kegiatan ini sebagai praktik baik dalam kegiatan pembelajaran dan pembentukan profil Pancasila.
Implementasi Kebijakan UU No. 20 Tahun 2003 dalam Menangani Anak Putus Sekolah di Kota Malang Purwatiningsih, Annisa; Suprojo, Agung
REFORMASI Vol 14, No 1 (2024)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v14i1.4784

Abstract

This research aims to determine the implementation of the policy of Law No. 20 of 2003 in dealing with out-of-school children in Malang City. This research uses a qualitative approach to understand the implementation of Law No. 20 of 2003 in addressing out-of-school children in Malang City. Data were collected through interviews, observations, and document analysis. The research findings indicate that the policy has successfully increased the number of children returning to school in Malang City. Despite obstacles such as lack of awareness and parental involvement, as well as economic factors, steps are recommended to enhance the implementation of the policy, including increasing parental roles, providing financial assistance, improving accessibility and quality of education, and conducting monitoring and evaluation. With improved and more integrated collaboration, it is expected that the number of out-of-school children in Malang City will continue to decrease and contribute positively to improving access and quality of education. Regular evaluation and monitoring, as well as attention to the quality of education, are also important. The Malang City government has implemented various programs, including free schools, zoning systems, school bus facilities, and free clothing assistance. Despite the need for further discussions, the implementation of this policy has yielded positive results with increased participation of children in formal education.AbstrakPenelitian ini bertujuan untuk mengetahui implementasi kebijakan UU No. 20 tahun 2003 dalam menagani anak putus sekolah di Kota Malang. Penelitian ini menggunakan pendekatan kualitatif untuk memahami implementasi kebijakan UU No. 20 Tahun 2003 dalam menangani anak putus sekolah di Kota Malang. Data dikumpulkan melalui wawancara, observasi, dan analisis dokumen. Temuan penelitian menunjukkan bahwa kebijakan tersebut telah berhasil meningkatkan jumlah anak yang kembali bersekolah di Kota Malang. Meskipun ada hambatan seperti kurangnya kesadaran dan keterlibatan orang tua serta faktor ekonomi, langkah-langkah direkomendasikan untuk meningkatkan penerapan kebijakan tersebut, termasuk meningkatkan peran orang tua, memberikan bantuan keuangan, memperbaiki aksesibilitas dan kualitas pendidikan, serta melakukan monitoring dan evaluasi. Dengan perbaikan dan kolaborasi yang lebih terpadu, diharapkan jumlah anak putus sekolah di Kota Malang dapat terus berkurang dan memberikan kontribusi positif dalam meningkatkan akses dan kualitas pendidikan. Evaluasi dan pemantauan secara berkala serta perhatian terhadap kualitas pendidikan juga penting. Pemerintah Kota Malang telah melaksanakan berbagai program, termasuk sekolah gratis, sistem zonasi, fasilitas bus sekolah, dan bantuan pakaian gratis. Meskipun terdapat beberapa pembahasan yang perlu dilakukan, implementasi kebijakan ini telah memberikan hasil positif dengan peningkatan partisipasi anak-anak dalam pendidikan formal.
Analisis Kualitas Pelayan Publik di Desa Sumberejo, Kecamatan Batu, Kota Batu Adiwidjaja, Ignatius; Suprojo, Agung; Pige, Yapiter Talo
Indonesian Social Science Review Vol. 1 No. 2 (2023)
Publisher : Yayasan Lentera Avanya Nagari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61105/issr.v1i2.44

Abstract

This research aims to analyze the quality of public services in Sumberejo Village, Batu District, Batu City. The research methodology employed is qualitative, involving interviews with the Village Chief, Village Secretary, and residents of Sumberejo Village. The analysis results indicate that various aspects of public service quality, such as physical evidence, reliability, and responsiveness, have been well provided by the village authorities. However, there is a deficiency in terms of socialization to the community. These findings suggest the need for enhanced socialization efforts to ensure that the community understands and can access public services more effectively. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan publik di Desa Sumberejo, Kecamatan Batu, Kota Batu. Metode penelitian yang digunakan adalah kualitatif dengan melakukan wawancara dengan Kepala Desa, Sekretaris Desa, dan masyarakat Desa Sumberejo. Hasil analisis menunjukkan bahwa aspek-aspek kualitas pelayanan publik, seperti bukti fisik, reliability, dan responsiveness, telah disediakan dengan baik oleh perangkat desa. Namun, terdapat kekurangan dalam hal sosialisasi kepada masyarakat. Temuan ini mengindikasikan perlunya peningkatan upaya sosialisasi untuk memastikan bahwa masyarakat memahami dan dapat mengakses pelayanan publik dengan lebih baik.
Inovasi Pelayanan Kelompok Informasi Masyarakat (KIM) di Desa Pendem Kota Batu Haryana, Olgaria Devi; Suprojo, Agung; Lestari, Asih Widi
Indonesian Social Science Review Vol. 2 No. 2 (2024)
Publisher : Yayasan Lentera Avanya Nagari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61105/issr.v2i2.80

Abstract

This research aims to identify the forms of innovation in services implemented by the Community Information Group in Pendem Village. The research method used is qualitative descriptive, with data obtained from primary and secondary sources. Data collection was carried out through interviews, observations, and documentation, with informants selected using the snowball sampling method. Data analysis techniques in this study include data reduction, data presentation, and conclusion drawing. The research results show that service innovations by the Community Information Group can be seen from relative advantage, innovation compatibility, complexity, trialability, drivers, and barriers. Supporting factors include equipment provided by the village government to the Community Information Group, as well as adequate facilities and infrastructure such as cameras and computers to facilitate the Community Information Group in managing information. Inhibiting factors include incomplete equipment, limited human resources that need to be developed, time constraints of the information group in coordinating members, and poor communication between the Community Information Group and the local community. Penelitian ini bertujuan untuk mengidentifikasi bentuk-bentuk inovasi dalam pelayanan yang diterapkan oleh Kelompok Informasi Masyarakat di Desa Pendem. Metode penelitian yang digunakan adalah deskriptif kualitatif, dengan data yang diperoleh dari data primer dan sekunder. Pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi, serta penentuan informan menggunakan metode snowball sampling. Teknik analisis data dalam penelitian ini meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa inovasi pelayanan Kelompok Informasi Masyarakat dapat dilihat dari keuntungan relatif, kesesuaian inovasi, kerumitan, kemungkinan yang dicoba, pendorong, dan penghambat. Faktor pendukung meliputi alat-alat yang disediakan oleh pemerintah desa kepada Kelompok Informasi Masyarakat, serta penyediaan sarana dan prasarana yang memadai seperti kamera dan komputer untuk memfasilitasi Kelompok Informasi Masyarakat dalam pengelolaan informasi. Faktor penghambat meliputi alat yang kurang lengkap, minimnya sumber daya manusia yang perlu dikembangkan, kendala waktu dari kelompok informasi dalam mengkoordinir anggota, dan komunikasi yang kurang baik antara Kelompok Informasi Masyarakat dengan masyarakat setempat.
Co-Authors -, Doef . Bimbi Abd. Rohman Ach. Bardjan Saleh Agustinus Ghunu Alberto . Alexander Maubanu Amma, Gisela Mburu Anchieta, Yosephina Andy Dikson P. Tse Ardi Perdana Arman Baiku Maramba Milla Asa, Rikardus Asih Widi Lestari Bernardus Rettob Budi Siswanto Bulu, Novrianus Dede Cahyo Sasmito Cecep Kusmana Delly Indriani Devi Febrianti Emei Dwinanarhati Setiamandani Ferdi Harobu Ubi Laru Fetrushio Finambello TM Haryana, Olgaria Devi Ignatius Adiwidjaja, Ignatius Indrihastuti, Poppy Istikomayanti, Yuswa Johnsen , Kurniawan Kurniawan Kurniawan Kurniawan Lestari, Wulan Puji Lorensius Helu Ngara Maria Alosima Lola Bai Maria Raniliati Maria Yohana Nau Mau, Egidius Randy Muhamad Rifa’i Muhammad Fauzy Emqi, Muhammad Fauzy Muhlisin . Nanang Bagus Nanang Bagus, Nanang Nikander Neksen NOORA FITHRIANA Patrisius Kilo Bere Fahik Petrus Gleko Pige, Yapiter Talo Purwatiningsih, Annisa Rena, Maria Florentina Roro Merry Chornelia W Rozhana, Kardiana Metha Sri Andika Putri Sugeng Rusmiwari Sugeng Rusmiwari Suhardi . Teodorus Egie Sapultura Trianawati, Anis Veronika Missa Wela Harni Willy Tri Hardianto Wiwik Handayani Yapiter Talo Pige Yustinus Usfinit