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All Journal JURNAL SISTEM INFORMASI Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Prosiding SNATIKA Vol 01 (2011) POSITIF Applied Information System and Management AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Journal of Information Systems and Informatics Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Jurnal Teknologi Dan Sistem Informasi Bisnis Journal of Applied Engineering and Technological Science (JAETS) JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Teknodik Jurnal Perangkat Lunak Journal of Applied Data Sciences Journal of Applied Computer Science and Technology (JACOST) Halal Research Journal Fajar: Media Komunikasi dan Informasi Pengabdian Kepada Masyarakat
Nur Aeni Hidayah
Univeristas Islam Negeri Syarif Hidayatullah Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Information Systems and Informatics

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Behavioral Intentions of Generation Z and Millennial Users of Telemedicine: A UTAUT 2 Analysis from the Halodoc User Perspective Hidayah, Nur Aeni; Utami, Meinarini Catur; Rizki, Irfan Nur
Journal of Information System and Informatics Vol 6 No 3 (2024): September
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i3.786

Abstract

The rapid development of telemedicine has significantly transformed health services, leveraging technological sophistication to enhance medical consultations and treatments. Halodoc, a leading telemedicine application, has positively impacted the health sector. However, user reviews on the Google Play Store indicate issues that may affect user satisfaction and behavioral intention. Despite Millennials and Generation Z being major digital platform users, Generation X reports the highest satisfaction with telemedicine services. This study aims to validate the factors influencing and interrelating user satisfaction and behavioral intention in using the Halodoc application. Employing a quantitative approach with PLS-SEM data analysis, the study integrates the UTAUT 2 model with the Delone & McLean model. The results reveal that out of eight hypotheses, seven are supported, with Effort Expectancy on User Satisfaction being the only rejected hypothesis. The findings highlight that User Satisfaction significantly influences Behavioral Intention, underscoring the importance of enhancing user experience to improve telemedicine adoption.
Co-Authors Abdalla, Akram Abdul Malik, Dani Abdul Mutholib Ade Arfani, Mizan Adila, Farah Alvali Zaqi Taufan Amri, Faaza Bil Anandika Anggaramukti, Alif Aska Tasya Wildania Balqis Aulia Rahma Diva Amanda Dzakiyyah Amany, Khansa Elvi Fetrina Ernawati Ernawati Eva Khudzaeva Ghania, Putri Hafidh Azizah Hanna Utami, Aisyah Huda, Muhammad Qomarul Icha Yulian Ilhamdi, Adhitya Naufal Jamaluddin Jamaluddin Jati Nugroho, Sigit Junaidi Junaidi Maulana, Anwar Meinarini Catur Utami Mirza Hasan Siraji Mudinillah, Adam Muhamad Shamil Bashayev Nia Kumaladewi Nidaul Hasanati Noor Azura Zakaria Normaliza Firdia Nur Muhammad Asnadi Nurbojatmiko Nurbojatmiko, Nurbojatmiko Qurrotul Aini Rinda Hesti Kusumaningtyas, Rinda Hesti Rismawati Rismawati Rizki, Irfan Nur Rofiqoh, Nurlela Rony, Zahara Tussoleha Silvia Nida Sandira Siti Sarah Amelia Suci Ratnawati Syaifta, Muhammad Rafi Syaifta, Rafi Tri Rizki Amalia Yulian, Icha Yuliwanda Anggi Kusumaatuti Yusri Salsabilla, Kaila Zainuddin Bey Fananie