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Nur Ali
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Religion Humanities Astronomy Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Industrial & Manufacturing Engineering Nursing Public Health Social Sciences Transportation Other

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Journal : OKTAL : Jurnal Ilmu Komputer dan Sains

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Survei Kepuasan Pelanggan Berbasis Dekstop (Penelitian Terhadap PT.Gowa Modern Motor) Mega Khaerunisah; Sutan Moh Arif; Nur Ali
OKTAL : Jurnal Ilmu Komputer dan Sains Vol 3 No 07 (2024): OKTAL : Jurnal Ilmu Komputer Dan Sains
Publisher : CV. Multi Kreasi Media

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Abstract

PT. Gowa Modern Motor or what we usually know is Hyundai was founded in 2020. Hyundai Motor Company, is an automotive company that is a division of Hyundai Motor Group and is the largest car manufacturer in South Korea. PT. Gowa Modern Motor or Hyundai has a vision and mission, namely "To be the Sole Agent and Respected Distributor" and "Able to compete to provide quality cars, as well as have a uniformity of global standard networks and understand customer desires". Customer satisfaction surveys are certainly needed to find out the customer's response to the quality of service at Hyundai. The purpose of this study is to be able to find out the level of customer satisfaction, using the Research and Development method. The development model used is a linear sequential model consisting of a process of analysis, design, implementation, and testing. . The analysis stage is carried out to find out the needs of the literature that supports the development. The implementation stage is carried out using UML as a modeling medium. The testing stages were carried out four musts, namely functionality, usability, efficiency and portability. Based on the results of the study, it can be concluded that the Customer Satisfaction Survey Information System at PT. Gowa Modern Motor is desktop-based which has met the feasibility of the software in four aspects, namely the functionality aspect by 100%, the usability aspect by 88.2%, the efficiency aspect and the portability aspect.
Co-Authors Abdul Khamid Ahmad Alfi Ridlo Ahmad Fadhil Ani Rindiani Arung Dating Sandabunga Astry Wahyuni Mangoli Atabik Luthfi Boma Sandy Eddy Saputra Eduardus Dimas Arya Sadewa FATAH NURDIN Febriyanti, Beby Dwi Fery Rahmawan Asma H. E.Meiyanto Hasan Özalp Ismawati Tandirerung Jamarusdi Jenal Abidin Jumeitri Ramba Kurnia Tahki Malkayanti S. Sangadji Mega Khaerunisah Moh Ali Muh. Isran Ramli Muhammad Isran Ramli Munawir Muhtar Muralia Hustim Rais Rachman Rofikatul Karimah Rully Khoirul Hidayat Stanis Alfrian Samban Sutan Moh Arif Ulfi Saniah Y. Haryanto P. Yoseph Salmon Yusuf