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All Journal JURNAL PENDIDIKAN TAMBUSAI Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ekonomi Manajemen Akuntansi Keuangan Bisnis Digital Journal of Tourism, Culinary, and Entrepreneurship (JTCE) Innovative: Journal Of Social Science Research Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO) Journal of Innovative and Creativity
Seniartha, I Wayan
Sekolah Tinggi Pariwisata Nusa Dua Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Penanganan Check-in Tamu Free Individual Traveller di Le Grande Bali Uluwatu Fraciska, Ni Putu Erica Putri; Seniartha, I Wayan; Pitanatri, Made Uttari
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1327

Abstract

The purpose of this study is to analyze the handling of Free Individual Traveller guest check-in based on standard operating procedures. The number of samples in this study was 7 staff using interview and observation methods. Data collection is carried out using question assistance for resource persons, data is taken from resource persons who handle guest check-in, namely Guest Service Agent and Front Office manager, In addition, data collection was also carried out from observations of GSA regarding the handling of FIT guest check-in at Le Grande Hotel Bali Uluwatu. The data analysis technique used in this study is a qualitative descriptive research method based on Standard Operating Procedure in handling FIT guest check-in at Hote Le Grande Bali Uluwatu. The results of this study show that in general, the procedure for handling FIT guest check-in at Le Grande Bali Uluwatu Hotel is not in accordance with existing SOPs. It can be said that it is not suitable because Le Grande Bali Uluwatu Hotel expects 100% of these procedures to be implemented, while the percentage figure only reaches 70%. Based on the results of the study, suggestions that can be given are that Le Grande Bali Uluwatu hotels should deliver directions before work and after work so that they always apply standard operating procedures and awareness from guest service agents in implementing SOPs to support services at the hotel.
Strategi Promosi Melalui Media Sosial Instagram Di Langgeng Florist Bali Wardani, Ni Made Rima Sri Darma; Sunarsa, I Wayan; Seniartha, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 2 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i2.1493

Abstract

Langgeng Florist Bali is one of the flower businesses in the Jimbaran area which was established in 2013 and has experienced very fast development. This development is supported by promotional strategies carried out on Instagram social media to introduce the products or services they have. The aim of this research is to determine the promotional strategy for Langgeng Florist Bali which is carried out through Instagram social media. Data collection techniques were carried out using interview and documentation methods. The data obtained was then analyzed using the SWOT analysis technique by combining internal and external factors. The research results show that the Instagram social media strategy implemented is as follows: (1) participating in events or exhibitions and posting these moments via Instagram stories. (2) working with influencers or popular accounts to collaborate to create interesting content about flowers, (3) creating interesting and creative visual content by utilizing Instagram features such as reels, guides, or shopping (4) carrying out product and service diversification strategies services such as wedding decorations, (5) identifying market segments and determining the market segments that best suit Langgeng Florist Bali's products and services.
The Influence of Information and Communication Technology (ICT) in Supporting Front Office Operational Activities at SSU, Bali Wulandari, Ni Luh Sri; Seniartha, I Wayan; Adi, Ida Ayu Sri Puspa
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11250

Abstract

This study aims to determine the influence of Information and Communication Technology (ICT) in supporting front office operational activities at Six Senses Uluwatu, Bali. This study uses quantitative and qualitative descriptive methods. Data were collected through questionnaires distributed to 24 front office employees with 22 statement indicators based on the Technology Acceptance Model (TAM) concept. The results showed that the majority of respondents strongly agreed with the ease of use of ICT (perceive ease of use), then the majority of employees strongly agreed with the usefulness of ICT (perceive of usefulness), and strongly agreed with the acceptance of technology (acceptance of IT) with the highest average value of 4.29. However, there are several obstacles faced in the use of software and hardware; such as frequent system errors, limited tools and devices that make it uncomfortable. This study concludes that the existence of ICT has a very important influence in supporting front office operational activities because it affects the quality of service provided to guests. Therefore, it is necessary to carry out maintenance and renewal of ICT devices periodically to overcome the obstacles that arise.
Implementation of SOP in Handling Guest Luggage Arriving at the RC Bali Hotel Giri , I Kadek Pradeyobi Ariana Surya; Seniartha, I Wayan; Sunarsa, I Wayan
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11262

Abstract

The purpose of this study was to determine the implementation of handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The research method used is descriptive qualitative, namely where this data analysis technique compiles data obtained through interviews with the Guest Service Supervisor and also observations of bellman employees. Other data that supports the Final Project comes from literature, journal references, books, and articles about the front office department, especially in the bellman section. From the results of the study, it can be seen that there is still performance that needs to be considered in handling guest luggage arriving at The Ritz-Carlton Bali Hotel. The suggestion that can be given is that the Guest Service Supervisor should always monitor his subordinates to carry out the SOP that has been applied to the bellman section
Transformasi Desa Wisata Berkelanjutan: Penguatan Ekosistem Pariwisata Desa Tajen Melalui Tata Kelola Terpadu Darmawijaya, I Gede; Indrayani, I Gusti Ayu Putu Wita; Priliani, Ni Luh Dita; Adi, Ida Ayu Sri Puspa; Seniartha, I Wayan; Sunarsa, I Wayan; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 2 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i2.2106

Abstract

Tajen Village has significant potential as a tourism village but faces several challenges in managing homestays, tourist attractions, environmental cleanliness, as well as marketing and tourism management coordination. This community service program aims to enhance homestay service standards through inventory and facility evaluation, optimize digital marketing to improve visibility, and develop comprehensive documentation of tourist attractions to make them more informative and appealing. Additionally, the program focuses on improving waste management systems through community education and the implementation of circular economy concepts. The village-owned enterprise (BUMDes) is encouraged to become the central hub for tourism coordination, managing reservations and marketing more effectively. The methods used include training, mentoring, and data-driven strategy implementation. This program is expected to enhance the competitiveness of Tajen Village as a sustainable tourism destination, strengthen the local economy, and improve community well-being
Co-Authors Anak Agung Istri Ratna Sari Wulan Eka Darmaputra, Putu Gede Fraciska, Ni Putu Erica Putri Giri , I Kadek Pradeyobi Ariana Surya I Gede Darmawijaya I Gusti Ayu Niken Launingtia, I Gusti Ayu Niken I Gusti Ayu Putu Wita Indrayani I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Iswarini, Ni Ketut Ni Ketut Sekarti Pitanatri, Made Uttari Priliani, Ni Luh Dita Putra, Dewa Gede Putu Gede Eka Darmaputra Todi Astawan, I Kadek Wardani, Ni Made Rima Sri Darma Wiguna, I Nyoman Candra Wulandari, Ni Luh Sri