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Constructing Financial Consultant Productivity through Digital Engagement in Flexible Work Arrangements: A Qualitative Study Tri Okta Ramadhini; Muhammad Fajar Wahyudi Rahman
Petra International Journal of Business Studies Vol. 9 No. 1 (2026): JUNE 2026
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.9.1.122-136

Abstract

The institutionalization of hybrid work has intensified financial consultants' reliance on digital engagement to sustain productivity under Flexible Work Arrangements (FWA). However, this process is still predominantly understood through quantitative, variable-based measures. This study aims to explore how digital engagement constructs financial consultant productivity within FWA practices in the Indonesian futures and brokerage sector. Using a descriptive qualitative case study design, data were collected through semi-structured in-depth interviews, passive participatory observation, and documentation study involving five financial consultants from Indonesian futures and brokerage companies, analyzed through reflexive thematic analysis and Miles & Huberman’s interactive model, with Job Demands-Resources (JD-R) Theory serving as a sensitizing framework. Four themes emerged: (1) digital engagement as a constructive process shaping professional identity, (2) productivity as a layered integration of market analysis and client communication, (3) digital transparency as the foundation of client trust, and (4) JD-R duality experienced differently across managerial and operational levels. These findings suggest that financial consultant productivity in hybrid work is constructed through active interaction and contextual meaning-making rather than a standardized measurable output, offering a basis for organizations to design FWA policies grounded in individual digital readiness and structured digital boundary management.
Financial Reporting Transparency as A Managerial Control Mechanism: A Case Study of Accounting Information System Implementation in An Environmental Consulting Firm Dendra Aptanata Nugraha; Hujjatullah Fazlurrahman; Riska Dhenabayu; Muhammad Fajar Wahyudi Rahman
Jurnal Ekuilnomi Vol. 8 No. 1 (2026): Ekuilnomi Vol 8(1), Feb 2026
Publisher : Program Studi Ekonomi Pembangunan Fakultas Ekononomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/pxg15221

Abstract

This study examines changes in financial reporting transparency before and after the implementation of an Accounting Information System (AIS) and its implications for managerial control in a project-based environmental consulting firm. Using a qualitative comparative case study, data were collected through semi-structured interviews and analyzed thematically. Findings show that manual reporting created delays and limited monitoring, while AIS adoption improved integration, timeliness, and cost oversight. The findings contribute to the AIS literature by highlighting financial reporting transparency as an integral component of managerial control in project-based organizations
Pengaruh Augmented Reality (Virtual Try-On) terhadap Purchase Intention Produk Kosmetik melalui Customer Satisfaction Natasya Zulfia Abriani; Muhammad Fajar Wahyudi Rahman
JPNM Jurnal Pustaka Nusantara Multidisiplin Vol. 4 No. 3 (2026): July : Jurnal Pustaka Nusantara Multidisiplin (ACCEPTED)
Publisher : SM Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59945/jpnm.v4i3.1524

Abstract

This study aims to examine and analyze the effect of augmented reality (virtual try-on) on purchase intention through customer satisfaction for Maybelline cosmetic products on the Shopee marketplace. The study applied an explanatory quantitative approach, and data were collected using a Likert-scale questionnaire. The sample was selected through non-probability sampling with a purposive sampling method involving 212 female respondents who had seen, known, or purchased Maybelline cosmetic products on Shopee and had used the Shopee BeautyCam feature. The data were analyzed using Structural Equation Modelling-Partial Least Square with Smart-PLS 3.0. The findings show that augmented reality has a positive effect on customer satisfaction with a coefficient of 0.899, t-statistic of 36.597, and p-value of 0.000. Augmented reality also has a positive effect on purchase intention with a coefficient of 0.777, t-statistic of 14.899, and p-value of 0.000. Customer satisfaction positively affects purchase intention with a coefficient of 0.193, t-statistic of 3.671, and p-value of 0.000. Furthermore, customer satisfaction mediates the effect of augmented reality on purchase intention with a coefficient of 0.173, t-statistic of 3.702, and p-value of 0.000. These results indicate that an interactive, realistic, and novel virtual try-on experience can increase customer satisfaction and strengthen purchase intention toward Maybelline cosmetic products on Shopee.
PENGARUH WEBSITE DESIGN DAN BRAND AWARENESS TERHADAP PURCHASE INTENTION PENGGUNA SHOPEE DI SURABAYA Mohammad Rafli; Fresha Kharisma; Muhammad Fajar Wahyudi Rahman; Ika Diyah Candra Arifah
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3720

Abstract

Introduction: This study examines how website design and brand awareness influence purchase intention among Shopee users in Surabaya, Indonesia, given the intense competition among e-commerce platforms and the need to understand key drivers of consumers’ buying decisions. Methods: A quantitative explanatory design was employed using an online questionnaire survey. Respondents were Shopee users residing in Surabaya, aged 17–40 years, and had made purchases on Shopee within the last year. The sample was selected through purposive sampling, and the analysis applied Structural Equation Modelling–Partial Least Squares (PLS-SEM) by assessing both the measurement model (reliability and validity) and the structural model (path significance and explained variance).Results: The findings show that brand awareness has a positive and significant effect on purchase intention (O = 0.656; t = 6.763; p = 0.000), while website design has a positive but non-significant effect (O = 0.172; t = 1.806; p = 0.072). The model explains a moderate proportion of variance in purchase intention (R² = 0.588), indicating that brand-related factors play a more decisive role than interface design in shaping purchase intentions on an established marketplace platform.Conclusion and suggestion: Overall, the results indicate that brand awareness is the key factor influencing purchase intention among Shopee users in Surabaya, while website design shows a positive but non-significant effect. Therefore, strengthening brand awareness should be prioritized, supported by maintaining an adequate website design to ensure a positive user experience. Keywords: Brand Awareness, Purchase Intention, Website Design
Does Emotional Intelligence Reduce Problematic Social Media Use and Procrastination Through Self-Control Among Generation Z? A Gender-Based Multi-Group Analysis Sabrina Alfania Subandi; Muhammad Fajar Wahyudi Rahman
Jurnal Manajemen Universitas Bung Hatta Vol. 21 No. 2 (2026): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v21i2.29928

Abstract

Problematic social media use and procrastination have become major behavioural challenges among Generation Z students. However, previous studies have primarily focused on the direct effects of Emotional Intelligence, while the psychological mechanism underlying these relationships remains insufficiently understood. This study aims to examine the effects of emotional intelligence on problematic social media use and procrastination, investigate the mediating role of self-control, and compare the structural relationships between male and female students using Multi-Group Analysis (MGA). A quantitative explanatory approach was employed using data collected from 226 Generation Z respondents through a structured questionnaire. The proposed model was analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and MGA. The findings indicate that emotional intelligence does not significantly reduce problematic social media use but significantly reduces procrastination behaviour and positively influences self-control. Furthermore, self-control significantly reduces both problematic social media use and procrastination behaviour and mediates the relationships between emotional intelligence and both behavioural outcomes. This study contributes to the literature by demonstrating that self-control serves as an underlying psychological mechanism linking emotional intelligence with adaptive digital behaviour among Generation Z. The findings provide practical implications for educational institutions to strengthen emotional intelligence and self-control in promoting digital well-being.
Algorithmic Governance, Market Inequality, and MSME Resilience in Indonesia’s Digital Platform Economy: A Qualitative Study Mohammad Nurul Ulin Nuha; Dana Azizah Rahmat; Muhammad Fajar Wahyudi Rahman
Sharia Economic and Management Business Journal (SEMBJ) Vol. 7 No. 2 (2026): Sharia Economic and Management Business
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v7i2.2371

Abstract

Background: Indonesia’s digital platform economy has expanded market access for micro, small, and medium enterprises (MSMEs), yet prior studies have not sufficiently examined how algorithmic opacity interacts with capital constraints to produce differential visibility outcomes for MSMEs. Purpose: This study explores how algorithmic governance shapes MSME fragility and resilience in Indonesia’s digital platform economy by examining visibility dependence, unequal platform literacy, capital-based exposure, and collaborative adaptation. Method: Using a qualitative exploratory case-study design, this study draws on semi-structured interviews with MSME owners/managers operating on major Indonesian e-commerce platforms. The data were analyzed through iterative thematic coding, constant comparison, and source triangulation across participant accounts and supporting contextual documents. Results: The findings reveal five major themes: algorithmic opacity as a source of visibility fragility, cognitive stratification in MSME adaptation, capital fragility and unequal platform exposure, collaboration as collective resilience, and the need for fair platform governance and inclusive digital policy. These findings indicate that MSME resilience is not determined merely by access to digital platforms, but by sellers’ capacity to interpret algorithmic signals, mobilize resources, participate in collaborative networks, and operate within transparent and accountable platform ecosystems. Conclusion: The study shows that MSME resilience is shaped not only by digital adoption but also by sellers’ capacity to interpret algorithmic signals, mobilize resources, and participate in collaborative networks. This study contributes by positioning cognitive stratification as an analytical lens explaining how unequal platform literacy mediates algorithmic governance and MSME vulnerability.
THE EFFECT OF SOCIAL CAPITAL ON BUSINESS PERFORMANCE OF REDSELLER USERS ON REDSELLER LEADER BY ADIT WITH INNOVATION CAPABILITY AS A MEDIATION VARIABLE Muhammad Rizky Nur Hafidhi; Muhammad Fajar Wahyudi Rahman
Journal Informatic, Education and Management (JIEM) Vol 8 No 2 (2026): AUGUST
Publisher : STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61992/jiem.v8i2.482

Abstract

This study aims to analyze the effect of social capital on the business performance of RedSeller Leader by Adit users with innovation capability as a mediating variable. This research is motivated by the phenomenon of fluctuating business performance among RedSeller users, indicated by unstable customer check-in numbers due to stagnant promotional strategies and intense competition among digital affiliates. This study employs a quantitative approach using a survey method involving RedSeller Leader by Adit users. The research data were analyzed using the Structural Equation Modeling (SEM) method based on Partial Least Square (PLS) with the assistance of SmartPLS 4 software. The results indicate that: (1) social capital has a positive and significant effect on business performance; (2) social capital has a positive and significant effect on innovation capability; (3) innovation capability has a positive and significant effect on business performance; and (4) innovation capability mediates the relationship between social capital and business performance. These findings demonstrate that social networks, trust, and relationships among RedSeller users can serve as strategic resources when combined with the ability to create innovations in digital marketing and promotional strategies. Therefore, strengthening social capital accompanied by improving innovation capability is an important factor in enhancing the sustainable business performance of digital affiliate users.
Usability Evaluation of Customer Information System Application Interface Design Using System Usability Scale (SUS) Method Kezia Anatasya Caroline Manalu; Muhammad Fajar Wahyudi Rahman; Muhammad Febrilian Dwi Syahputra; Riska Dhenabayu
Sisfo: Jurnal Ilmiah Sistem Informasi Vol. 10 No. 2 (2026): Sisfo: Jurnal Ilmiah Sistem Informasi, Oktober 2026 (In Press)
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/sisfo.v10i2.28340

Abstract

Abstract The Customer Information System (CIS) application of Perumda Air Minum Surya Sembada Surabaya is one of the digital services supporting public service delivery. However, no systematic usability evaluation has been conducted to date, while users continue to report various complaints through Google Play Store reviews, including slow application performance, confusing navigation, and inconsistent self-meter reading schedules. This study aims to produce interface improvement recommendations for the CIS application through the Design Thinking approach and to evaluate the usability level of the resulting interface design using the System Usability Scale (SUS). Data collection was carried out through content analysis of 20 Google Play Store reviews and in-depth interviews with 20 customers. The evaluation results indicate that the main issues include slow application performance (60 percent) and inconsistent self-meter reading schedules (25 percent). Based on these findings, interface improvement recommendations were developed through the Design Thinking stages, resulting in a Figma-based interactive prototype featuring simplified navigation, billing information cards, water consumption graphs, meter reading reminder features, and the AIRA chatbot. The prototype was then evaluated using SUS with 30 general respondents and 5 expert respondents, obtaining SUS scores of 86 for general respondents and 81 for expert respondents, both of which fall into the Excellent category. The results demonstrate that usability evaluation combined with the Design Thinking approach is capable of producing interface recommendations with a high usability level, which can serve as a reference for future CIS application development.
Implementasi Dashboard Manajemen Sumber Daya Manusia Berbasis Digital untuk Meningkatkan Efektivitas Pengelolaan SDM pada UMKM Dana Azizah Rahmat; Achmad Kautsar; Hujjatullah Fazlurrahman; Muhammad Fajar Wahyudi Rahman; Diki Putra Setianto
Abimanyu : Jornal of Community Engagement Vol 7 No 2 (2026): August 2026 (In Press)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pengelolaan sumber daya manusia (SDM) yang efektif menjadi salah satu faktor penting dalam meningkatkan produktivitas dan keberlanjutan UMKM. Namun, banyak UMKM masih menghadapi kendala dalam pengelolaan data karyawan, kehadiran, penggajian, pelatihan, dan penilaian kinerja yang masih dilakukan secara manual. Kegiatan Pengabdian kepada Masyarakat (PKM) ini dilaksanakan pada UMKM di Kabupaten Mojokerto dengan tujuan meningkatkan kapasitas pelaku usaha dalam mengelola SDM melalui pemanfaatan Dashboard SDM berbasis digital. Metode yang digunakan meliputi identifikasi kebutuhan, pelatihan manajemen SDM, praktik penggunaan dashboard, serta pendampingan implementasi. Dashboard yang dikembangkan mengintegrasikan data karyawan, kehadiran, cuti, penggajian, pelatihan, dan kinerja dalam satu sistem yang mudah digunakan. Hasil kegiatan menunjukkan bahwa peserta mampu mengoperasikan dashboard untuk mendukung administrasi dan monitoring SDM secara lebih terstruktur, cepat, dan akurat. Implementasi dashboard juga meningkatkan pemahaman peserta mengenai pentingnya pengambilan keputusan berbasis data dalam pengelolaan SDM. Kegiatan ini menunjukkan bahwa digitalisasi manajemen SDM dapat menjadi solusi praktis untuk meningkatkan efektivitas pengelolaan sumber daya manusia pada UMKM.