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All Journal Jurnal Mitra Manajemen JURNAL LENTERA BISNIS Journal of Management and Bussines (JOMB) Neo Journal of economy and social humanities Jurnal Pengabdian Masyarakat STIE Surakarta (DIMASETA) PUBLICA: Jurnal Pengabdian Masyarakat JURNAL ABDIMAS PLJ
Retno Widowati
Administrasi Bisnis, Politeknik LP3I Jakarta
Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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PENGUATAN KARAKTER PEDULI LINGKUNGAN DI KELURAHAN SUKABUMI SELATAN, JAKARTA BARAT Inna Hanarti; Euis Winarti; Retno Widowati; Suparti Suparti; Muhammad Yasin
JURNAL ABDIMAS PLJ Vol. 6 No. 1 (2026): JURNAL ABDIMAS PLJ, Juli 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v6i1.2487

Abstract

Waste management and environmental quality in densely populated residential areas remain significant challenges that require active community participation. Sukabumi Selatan Urban Village, a densely populated area, continues to face various environmental issues, particularly in household waste management. This community service program aimed to strengthen environmental awareness and foster environmentally responsible behavior through community education and empowerment. The program was conducted by lecturers from Politeknik LP3I Jakarta in collaboration with several higher education institutions through interactive educational sessions. The materials presented covered the importance of waste management, the implementation of the 3R principles (Reduce, Reuse, and Recycle), household waste segregation, proper management of used cooking oil, reduction of single-use plastic consumption, and the strategic roles of housewives and Karang Taruna (Youth Organization) as agents of environmental change. In addition, participants were encouraged to develop collective action plans through initiatives such as clean drainage campaigns to prevent mosquito breeding, the "One House, One Plant" program, and waste donation activities as practical forms of environmental stewardship. The results of the program indicated an improvement in participants' knowledge and awareness regarding environmental cleanliness, as well as a stronger commitment to adopting sustainable environmentally friendly practices in their daily lives. This program is expected to encourage greater community responsibility for environmental preservation, create cleaner, healthier, and more sustainable residential environments, and strengthen collaboration between higher education institutions and local communities in supporting sustainable environmental development.
Pengaruh Kualitas Pelayanan dan Kepuasan Pelanggan terhadap Loyalitas Pelanggan PT. Tekun Karya Indonesia di Kabupaten Garut Salwa Aripin; Retno Widowati
Neo Journal of economy and social humanities Vol 5 No 2 (2026): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v5i2.481

Abstract

Penelitian ini menganalisis pengaruh kualitas pelayanan (X1) dan kepuasan pelanggan (X2) terhadap loyalitas pelanggan (Y) pada PT Tekun Karya Indonesia di Kabupaten Garut, baik secara parsial maupun simultan. Pendekatan yang digunakan dalam penelitian ini adalah kuantitatif kontinum dengan metode survei. Populasi penelitian adalah seluruh pelanggan yang pernah melakukan transaksi pembelian ulang sejak tahun 2021 hingga Maret 2024. Sampel penelitian ditetapkan sebanyak 96 responden menggunakan rumus Lemeshow untuk populasi tidak diketahui dengan teknik accidental sampling. Data primer dikumpulkan melalui kuesioner berskala Likert 5 tingkat. Analisis data menggunakan uji instrumen, uji asumsi klasik, dan analisis regresi linear berganda yang diolah dengan bantuan perangkat lunak SPSS versi 22. Hasil pengujian parsial (uji t) membuktikan bahwa kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan (thitung = 5,554 > 1,986). Sebaliknya, kualitas pelayanan secara parsial terbukti signifikan tetapi memiliki koefisien negatif (thitung = -1,992 < 1,986), sehingga tidak berpengaruh positif terhadap loyalitas pelanggan pada objek ini. Hasil uji simultan (uji F) mengonfirmasi bahwa kualitas pelayanan dan kepuasan pelanggan secara bersama-sama berpengaruh signifikan terhadap loyalitas pelanggan (Fhitung = 23,235 > 3,09). Nilai koefisien determinasi menunjukkan kontribusi variabel independen mempengaruhi loyalitas pelanggan sebesar 33%, sedangkan 67% sisanya dipengaruhi oleh faktor lain di luar model penelitian.
Co-Authors Ali Zulfikar Andi Setiawan Aris Hendrawan Aulia Agustina D Purnomo Damdam Damiyana Dingot Hamonangan Ismail Edison P. Sirait Euis Winarti Faridah Inna Hanarti Kania Farida Minggu Minggu Muhammad Yasin nurlina nurlina Nurul Giswi Karomah Redjeki Agoestyawati Redjeki Agoestyawati Agoestyawati Ria Estiana Salwa Aripin Suparti Suparti Syamsulrizal syamsurizal syamsurizal Syubli Abbas Teguh Rizky Septiawan Umi Hanik Makmuroh Utami, Rahayu Tri Yoeliastuti Yudhi Widian Syaputra