Article Per Year (5 Year)
p-Index From 2021 - 2026
2.989
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Mahasiswa Fakultas Ilmu Sosial & Ilmu Politik Bunda Edu-Midwifery Journal (BEMJ) KESANS : International Journal of Health and Science Proceedings of International Conference on Multidiciplinary Research Jurnal Penelitian, Pendidikan, dan Pembelajaran Jurnal Atma Inovasia Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMAK) Jurnal Ilmiah Teknik Informatika dan Komunikasi Apollo: Journal of Tourism and Business JPNM : Jurnal Pustaka Nusantara Multidisiplin Journal of Basication (JOB) : Jurnal Pendidikan Dasar Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Journal of International Multidisciplinary Research Aksi Nyata : Jurnal Pengabdian Sosial dan Kemanusiaan Alkasb: Journal of Islamic Economics Inovate : Jurnal Ilmiah Inovasi Teknologi Informasi Edumaspul: Jurnal Pendidikan
Putri Amalia
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Pengaruh Kemanfaatan, Kemudahan Keamanan, dan Fitur M-Banking terhadap Kepuasan Nasabah dalam Bertransaksi pada Bank Syariah Indonesia (Studi Kasus BSI KCP Sumenep) Putri Amalia; Anna Zakiyah Hastriana
Alkasb: Journal of Islamic Economics Vol. 1 No. 1 (2022)
Publisher : Islamic Economics Study Program, Faculty of Sharia and Islamic Economics, Universitas Annuqayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59005/alkasb.v1i1.163

Abstract

Customer satisfaction is the emotional response that customers feel when they enjoy the experience of using a product/service. In increasing customer satisfaction, the banking industry is required to provide m-banking facilities. Achievement of increased customer satisfaction can be influenced by various factors, including usability, ease of use, features, and security. The independent variable other than the feature variable is a variable derived from TAM theory. Therefore, the purpose of this research is to test and analyze the influence of these four factors on customer satisfaction at BSI KCP Sumenep. This research is a survey research with a quantitative approach. Data collection techniques in this study used a questionnaire. The research sample is the customers of Bank Syariah Indonesia KCP Sumenep, who use m-banking Bank Syariah Indonesia as many as 100 respondents. The type of sample is purposive sampling. The data analysis technique used multiple linear regression using SPSS version 22.0. The results of this study indicate that the usefulness, ease of use, features, and security of m-banking have a positive and significant effect both partially and simultaneously on customer satisfaction.
Co-Authors Abda Abda Achvinda Putri Luthfiana Ade Irma Ade Syahputra Pratama Aghnia Dian Lestari Ali Ibrahim Amiruddin B. Andhika Prasetya Wirawan Anindya Kurnia Nadhifa Anna Zakiyah Hastriana Anna Zakiyah Hastriana Aries Dwi Indriyanti Azzahra Cahya Pramesti Putri Bellawati Suparnoputeri Bha’iq Roza Rakhmatullah Difa Putri Auliya Dita Wahyuni Aristantia Dyah Ayu Fitriani Eka Bati Widyaningsih Eka Fitriani Farida Dwi Rahmawati Fitri Handayani Fitri Handayani Gabe Lorinsius Sinaga Hadi Sucipto Hilmayada Hilmayada Kaida Rahmawati Kartini Kartini Krisyanto Krisyanto Lalu Annas Sahrial Praja Luhfita Sari Ratna Lukmi Wulandari Magfirah Magfirah Maria Natalia Detyesi Maryana Rohima Michael Lamsius Simbolon MOH. TAUFIK Mohammad Reyhan Fadh Muhamad Lutfi Azizan Muhammad Baharuddin Muhammad Zulhimam Abu Midrar Nabila Salma Aristawidya Nadia Maulizhar Nadya Tabitha Nahdiyatul Mukaromah Nayla Azka Bilgina Nur Mazidah Putri Alifah Avrilya Putri Mauliza Rahma Nurul Wahidah Rajiatul Mawaddah Ridha Caesarani Pradani Rini Azzahrawaani Rizki Artinio Permana Putra Rizki Rosulan Illahi Septiano Alvian Ismau Serafim Serafim Siti Khumayah Suci Gustia Saputri Surya Atmaja Syam, Hamdani M Wa Ode Lidya Arisanti, Wa Ode Lidya Wahyu Khafidah Wiwin Nur Fitriani Zaenab Tri Lestari Zurnan Alfian