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All Journal MEDIA ELEKTRIKA Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Rotasi J@TI (TEKNIK INDUSTRI) JURNAL SISTEM INFORMASI BISNIS JURNAL TEKNIK MESIN Elkom: Jurnal Elektronika dan Komputer Rekayasa Mesin Indonesian Journal of Electrical Engineering and Computer Science Journal of Biomedical Science and Bioengineering Prosiding Simposium Nasional Rekayasa Aplikasi Perancangan dan Industri
Toni Prahasto
Departemen Teknik Mesin, Fakultas Teknik, Universitas Diponegoro, Jl. Prof. Soedarto, SH, Tembalang, Semarang, Jawa Tengah, 50275
Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Journal : MEDIA ELEKTRIKA

 1 
RANCANG BANGUN SISTEM INFORMASI PELAYANAN KESEHATAN BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT MENGGUNAKAN TEKNOLOGI SHORT MESSAGE SERVICE (SMS) STUDI KASUS: PELAYANAN KESEHATAN UNTUK IBU HAMIL Trismianto Asmo Sutrisno; Toni Prahasto; - Suhartono
MEDIA ELEKTRIKA Vol 5, No 2 (2012): MEDIA ELEKTRIKA
Publisher : PSTE UNIMUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.77 KB) | DOI: 10.26714/me.5.2.2012.%p

Abstract

Recently, there are many hospitals as the health-care services choose to use the concept of Customer Relationship Management (CRM) to build the trust bridges between the hospitals and their patients. The implementation of CRM in health caring, especially for pregnant women needs to do; such as the delivery of information related to the pregnant women to get antenatal care as the scheduled or pregnant women desire to obtain information dealing with their pregnancy. The irrelevant, slow and inaccurate information can cause the health care services given to the patients are not optimal, so that they can reduce patients’ loyalty toward the health-care services. This research resulted health care information system based on Customer Relationship Management using Short Message Service (SMS) technology with case study of health care for pregnant women. The resulted information system is produced by the System Development Life Cycle methodology using the Waterfall model. One of the features produced is the pregnant women will receive aconfirmation SMS to obtain antenatal care with a schedule until 28 weeks of their pregnancy check up every four weeks, 28-36 weeks of their pregnancy check up every two weeks, and 36-40 weeks of their pregnancy check up once a week.Keywords: Pregnant Women, Antenatal Care, Customer Relationship Management, Short Message Service
Co-Authors - Suhartono Achmad Widodo Ade Muhamad Bukhori Adian Fatchur Rochim Agatha Beny Himawan, Agatha Beny Akhmad Qashlim, Akhmad Albert Ishac Einstein Simanjuntak Alfin Angga Andy Rahmawan Ardynugraha, Ivan Dwi Hascaryo Arif Harjanto Aris Sugiharto Bagus Sajiwo, Bagus Benny Ardhi Subarkah Bryan Setyawan Cleves Ibrahim Akbar Darmawan, Mikhael Dixon David Titian Wiranata Dedy Kurniadi Dema Wikatama Diah Wulandari Didit Suprihanto, Didit Dio Akmal Prayoga Djoeli Satrijo Djoeli Satrijo Djoeli Satrijo dwi pudyastuti, dwi Dwiyanto, Andreas Dzaky Nauvalika Ramadhani Edward Rissan Girsang Endhy Priambodo Ermanu Hanindityo Fajar Nur Hidayat Falah, Bahtiar Felix Wahyu Utomo Fitra Nur Huda Haryadi , Gunawan Dwi Hasyid Ahmad Wicaksono Hendrianto Hendrianto, Hendrianto I Nyoman Chandra Kusuma, I Nyoman Chandra Ibnu Agistia Dzaky Ibnu Widiyanto Irwan Budiman Irwan Budiman Ismoyo Haryanto Ismoyo Haryanto Ivan Dwi Hascaryo Ardynugraha Joga Dharma Setiawan Jonathan Banta Putera Ketaren Juwanda, Farikhin M. Averoes Al-ghazales Makhfudz Ali Mansur Mansur Maria Agustin Mohammad Tauviqirrahman Mohammad Tauviqirrahman Muchammad Akbar Ghozali Muhammad Cordiaz, Muhammad Muhammad Yanuar Rifa Muhammad Zainal Mahfud Munadi Munadi Munadi Munadi Negara, Farrel Theodore Kusuma Neil Zefanya Yohanes Noorasheed, Willy Ojo Kurdi Ojo Kurdi Paryanto Pratama Eka Putra Sijabat Priyo Nugroho Adi Pusaka, Semerdanta Rachmat Gernowo Radhi Maladzi Randy Oktrima Putra Rifka Hana Indraswari Rifky Ismail Rinta Kridalukmana Riza Armansyah Rusnaldy Rusnaldy Setiawan, Falih Stephen Owen Hizkia Susana Ayu Handayani Susilo Adi Widyanto Teguh Indra Firmansyah Tri Suratno Trismianto Asmo Sutrisno Trismianto Asmo Sutrisno Sutrisno Vincencius Gunawan, Vincencius Widodo , Achmad Yoga Prasetya Yosua Wijaya Yuli Christyono