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All Journal Journal of Economic, Bussines and Accounting (COSTING) KABILAH : Journal of Social Community Alignment: Journal of Administration and Educational Management Sketsa Bisnis Journal of Public Administration Studies Journal Publicuho Jurnal Aplikasi Dan Inovasi Ipteks SOLIDITAS Best Journal of Administration and Management Journal Publicuho Triwikrama: Jurnal Ilmu Sosial RESLAJ: Religion Education Social Laa Roiba Journal JADMENT: Journal of Administration and Development Global Review of Tourism and Social Sciences
Khumaidi
Lecturer At The Faculty Of Social And Political Science, Yudharta Pasuruan University
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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EFEKTIVITAS PELAYANAN TERPADU SATU PINTU DALAM PENINGKATAN KUALITAS PELAYANAN DI DESA SUMBEREJO KECAMATAN PANDAAN PASURUAN: The Effectiveness of One - Stop Integrated Service in Improving the Service Quality in Sumberejo Village Pandaan Sub-District Pasuruan Regency Tsabita, Nur Afina; Khumaidi, Khumaidi
JADMENT: Journal of Administration and Development Vol. 2 No. 2 (2025)
Publisher : Penerbit Forind bekerja sama dengan FISIP Unitri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/jadment.v2i2.39

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas implementasi program Pelayanan Terpadu Satu Pintu (PTSP), sebuah inovasi yang diadopsi dari instansi pemerintah pusat dalam konteks peningkatan kualitas pelayanan publik di Desa Sumberejo Kecamatan Pandaan Pasuruan. Penelitian menggunakan metode kualitatif dengan pendekatan studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi langsung, dan studi dokumentasi. Analisis data didasarkan pada kerangka teori kualitas layanan SERVQUAL dan teori efektivitas. Hasil penelitian menunjukkan bahwa PTSP berhasil memberikan dampak positif yang signifikan, terutama pada dimensi tangibles (sarana fisik yang memadai), assurance (jaminan kepastian dari petugas), dan empathy (sikap peduli). Namun, efektivitas program secara keseluruhan terhambat oleh kelemahan fundamental pada dimensi reliability dan responsiveness. Hal ini disebabkan oleh ketergantungan yang tinggi pada satu atau dua figur petugas kunci, yang mengindikasikan bahwa sistem pelayanan masih bersifat personal dan belum terinstitusionalisasi secara baik. Oleh karena itu, penelitian ini menyimpulkan bahwa untuk mencapai efektivitas yang berkelanjutan, diperlukan standardisasi prosedur melalui SOP dan peningkatan kapasitas sumber daya manusia secara merata agar kualitas layanan melekat pada sistem bukan individu.
PERBANDINGAN KUALITAS PELAYANAN KARTU TANDA PENDUDUK MELALUI MANUAL DAN DIGITAL (E-PAKLADI) DI DESA LECARI KECAMATAN SUKOREJO: Comparison of Service Quality in Identity Card Issuance through Manual and Digital Methods (E-PAKLADI) in Lecari Village Sukorejo Subdistrict Afkarina, Izza; Khumaidi, Khumaidi
JADMENT: Journal of Administration and Development Vol. 2 No. 2 (2025)
Publisher : Penerbit Forind bekerja sama dengan FISIP Unitri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/jadment.v2i2.40

Abstract

Penelitian ini bertujuan untuk membandingkan kualitas pelayanan pembuatan Kartu Tanda Penduduk (KTP) melalui sistem manual dan digital di Desa Lecari, Kecamatan Sukorejo. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif dan berfokus pada lima indikator kualitas pelayanan menurut Zeithaml, yaitu bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Data diperoleh melalui wawancara, observasi, dan dokumentasi terhadap masyarakat pengguna layanan dan perangkat desa. Hasil penelitian menunjukkan bahwa pelayanan manual unggul dalam aspek empati dan jaminan karena adanya interaksi langsung antara petugas dan masyarakat, namun masih ditemukan hambatan seperti proses yang lambat dan tidak efisien. Sementara itu, pelayanan digital melalui program E-PAKLADI dinilai lebih unggul dalam hal efisiensi waktu, aksesibilitas, dan keakuratan data meskipun masih menghadapi kendala teknis seperti keterbatasan jaringan dan minimnya sosialisasi. Kesimpulannya, pelayanan digital memberikan dampak positif terhadap peningkatan kualitas pelayanan publik, tetapi perlu dukungan infrastruktur dan sumber daya manusia yang memadai agar implementasinya optimal.
Analisis Disiplin Kerja Aparatur Sipil Negara (ASN)(Studi Kasus: bagian Kasubag Umum dan Kepegawaian di Kantor Kecamatan Lekok Kabupaten Pasuruan) Nafisah, Aniyatun; Khumaidi, Khumaidi
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 3 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/1qzxhv94

Abstract

This study aims to analyze the work discipline of State Civil Apparatus (ASN) at the Lekok District Office, considering the importance of discipline in improving the performance of the apparatus and the quality of public services. The research method used is descriptive qualitative, with a focus on collecting and describing detailed data on the level of work discipline. The results of the study indicate that in general, the level of discipline of ASN at the Lekok District Office is quite good, especially in terms of punctual attendance, utilization of working hours, and compliance with home hours and not being absent. Although there are several obstacles such as delays and sudden tasks, this does not significantly affect productivity. This study contributes to the understanding of the dynamics of work discipline in the sub-district government environment and can be the basis for a more effective strategy for developing improvements in apparatus performance.   Keywords: ASN Performance, State Apparatus, Work Discipline
Analisis Sistem Manajemen Aset dalam Pengurusan Inventarisasi Dinas Ketenagakerjaan Kabupaten Pasuruan: Studi Digitalisasi Aset Ayu Maulidyah, Tania DInda; Khumaidi, Khumaidi
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 8 No. 4 (2025): Alignment: Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/s0q7rj35

Abstract

This study aims to analyze digital asset management during the inventory process at the Pasuruan Regency Manpower Office to improve efficiency and accountability. The research method used is a descriptive qualitative approach, focusing on asset governance and the inhibiting factors in the implementation of a digital-based asset management system. The results show that the implementation of a digital system through SIDIA and E-Inventory supports real-time asset recording, verification, monitoring, and disposal, with an audit trail feature that strengthens transparency and accountability. Although obstacles remain related to reliance on physical documents and human resource adaptation. The study concludes that asset management at the Pasuruan Regency Manpower Office has transformed significantly toward an efficient and integrated digital system. However, the digitalization process is still in a transitional stage that requires continuous improvement.   Keywords: Asset Management, Digital Inventory, SIDIA, E-Inventory, Government Digitalization
STRATEGI OMBUDSMAN RI PERWAKILAN JAWA TIMUR DALAM MENINGKATKAN PENILAIAN KEPATUHAN PENYELENGGARA PELAYANAN PUBLIK MELALUI TUGAS PENGAWASAN Isnaini, Shafiratul; Khumaidi, Khumaidi
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/1mepna31

Abstract

Penelitian ini bertujuan untuk mengetahui strategi yang dijalankan oleh Ombudsman RI Perwakilan Jawa Timur dalam meningkatkan penilaian kepatuhan penyelenggara pelayanan publik melalui tugas pengawasan. Hasil penelitian menunjukkan bahwa strategi pengawasan telah dilaksanakan secara menyeluruh dan terstruktur, mencakup pengawasan internal melalui rapat mingguan dan pelaporan kinerja, serta pengawasan eksternal melalui mekanisme pengaduan dan penilaian kepatuhan. Upaya pengawasan preventif melalui sosialisasi indikator penilaian dan pengawasan represif terhadap pelanggaran. Strategi ini juga mengombinasikan pengawasan aktif di lapangan dan pengawasan pasif melalui pemeriksaan dokumen. Pelaksanaan strategi dipengaruhi oleh faktor pendukung seperti ketersediaan sarana prasarana dan kesiapan instansi, serta hambatan seperti keterbatasan SDM, waktu, rendahnya partisipasi masyarakat, dan kurangnya pemahaman penyelenggara layanan terhadap standar pelayanan. Untuk mengatasi hambatan tersebut, Ombudsman membentuk tim kecil, melibatkan tenaga pendukung, dan mengintensifkan sosialisasi.
Digital Transformation in Local Governance: Lessons from Pasuruan City’s E-Sambat Application Khumaidi, Khumaidi; Aminullah
Global Review of Tourism and Social Sciences Vol. 2 No. 1 (2025): Global Review of Tourism and Social Sciences
Publisher : Yayasan Ghalih Pelopor Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53893/grtss.v2i1.415

Abstract

This study investigates how digital transformation shapes public service effectiveness through the implementation of the E-Sambat application in Pasuruan City, Indonesia. While e-government initiatives are increasingly promoted to enhance efficiency and citizen engagement, the role of digital leadership in sustaining these efforts remains underexplored. Using a qualitative case study, data were collected through interviews, observations, and document analysis. The findings reveal that E-Sambat has improved accessibility, responsiveness, and accountability, yet challenges persist, including low digital literacy, fragmented systems, and uneven infrastructure. Public servants emphasized the need for stronger leadership commitment and capacity building, while citizens highlighted both convenience and barriers in navigating digital platforms. The study contributes by demonstrating how digital leadership fosters innovation and adaptability in local governance, offering practical implications for municipalities seeking to strengthen service delivery through e-government.
PENGUATAN PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN POTENSI WISATA RELIGI GUNUNG ARJUNA: Strengthening Community Participation In Developing The Potential Of Religious Tourism At Mount Arjuna Khumaidi; Prianto*, Agus
JADMENT: Journal of Administration and Development Vol. 1 No. 1 (2024)
Publisher : Penerbit Forind bekerja sama dengan FISIP Unitri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62085/jadment.v1i1.3

Abstract

Penelitian ini bertujuan untuk mengetahui tingkat partisipasi masyarakat dalam mengembangkan desa wisata, dan upaya pemerintah untuk meningkatkan partispasi masyarakat dalam mengembangkan wisata religi gunung arjuna di desa Tambaksari kecamatan puwodadi. Penelitian ini menggunakan rancangan penelitian deskriptif. Desa Wisata religi gunung arjuna salah satu desa wisata yang masih belum di sahkan oleh pemerintah. Hasil penelitian menunjukkan bahwa tingkat partisipasi masyarakat dalam mengembangkan wisata religi gunung arjuna di desa tambaksari masih rendah. Bentuk-bentuk partisipasi masyarakat religi gunung arjuna yaitu partisipasi buah pikir yang belum melibatkan masyarakat untuk menuangkan ide-ide terkait kekurangan atau kelebihan Desa Wisata religi gunung arjuna, partisipasi tenaga fisik yang sudah dilakukan masyarakat religi gunung arjuna berupa pembangunan fasilitas dan infrastruktur wisata. Faktor pendukung dan penghambat partisipasi dalam masyarakat dalam pengembangan desa wisata gunung arjuna kepedulian masyarakat rasa optimis dan semangat, dan potensi desa yang dapat dimanfaatkan, kurang ada partisipasi pemerintah desa dan kurang regenerasi
Efektivitas Program Pelatihan Kerja dalam Pembekalan Calon Tenaga Kerja: Studi Kasus UPT Balai Latihan Kerja Pasuruan Novitasari; Khumaidi
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 7 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i7.8923

Abstract

The Job Training Center is a public sector organization that has certain characteristics that are not inherent in the private sector, namely it is not oriented towards profit but towards the interests of the community. This Job Training Center functions to carry out training activities to improve and develop skills, productivity, discipline and readiness for work where the implementation prioritizes practice over theory. This study aims to determine the effectiveness of the job training program and to see how the supporting and inhibiting factors are in implementing training at the Pasuruan Job Training Center UPT. The method used is a descriptive qualitative method with observation, interview, and documentation techniques. The analysis was carried out based on 4 indicators according to Donald L Kirkpatrick, namely reactions, learning processes, behavioral changes, results and also supporting and inhibiting factors using 3 measures according to Duncan in Sa'diyah, 2020:21), namely Goal Achievement, Integrity, Adaptation. The results of the study showed that the training was quite effective in improving skills and work readiness. The facilities provided such as a) stationery b) consumption c) uniforms and d) pocket money provided by the government also support the smooth running of the training.
Co-Authors Afkarina, Izza Agus Prianto Aminullah Aminullah Aprelia Wulandari Ayu Maulidyah, Tania DInda Fauziah, Ana Nur Hambali Hambali Hani Fani Heri Sunarno Isnaini, Shafiratul Lailatuz Zahro Melien Riska Yulia Sari Muchamad Andani Kurniawan Nafisah, Aniyatun Niswatin Novitasari Nur Azizah Putri Santi Zuhrotun Nia Ramadani, Ika Ardilla Rizki Rizki Rozikin Rozikin Savana Putri Akhdifa Siti Zaynab Sri Devi Tsabita, Nur Afina Ziyadul Hunaifi