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Journal : Journal The Winners

Performance Measurement of Academic Information Systems using Performance Prism and ISO/IEC 25010 Liulliyah Liulliyah; Apol Pribadi Subriadi
The Winners Vol. 21 No. 2 (2020): The Winners
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v21i2.6505

Abstract

The aim of the research was to measure system performance information in terms of system quality using the ISO/IEC 25010 model and involve stakeholders using the Performance Prism (PP) model. The research applied an action research approach where researchers developed performance measurement models and solved existing problems. The research produced 41 performance indicators, which were used to measure academic information system. The results in general academic information systems have a performance value of 5,522.
Processes and Activities for Managing Change in Information Systems Implementation in Higher Education Institution Manzilatul Rohmah; Apol Pribadi Subriadi
The Winners Vol. 23 No. 1 (2022): The Winners
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v23i1.7170

Abstract

The research aimed to develop a model for managing change consisting of detailed processes and activities that include changes in technology, organizations, and individuals in the implementation of information systems. The change management model developed in the research was used as a guideline for managing changes that occur when implementing changes in information systems in higher education. This change management model was developed using the action research method to obtain a model that fits the practical conditions. The model included the process and details of activities which were obtained in two ways, namely by identifying the success factors of implementing information systems in previous studies and interviewing information system implementers in tertiary institutions to obtain practical change management activities. The proposed change management model has been verified and validated where the results show that the process in the model is in accordance with expert theory. The results of using this model indicate that the management of changes in information systems can be carried out in a clearer and more structured.
Hot-Fit Model to Measure the Effectiveness and Efficiency of Information System in Public Sector Elvira Esperanza Sala; Apol Pribadi Subriadi
The Winners Vol. 23 No. 2 (2022): The Winners
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v23i2.7423

Abstract

The research aimed to determine the effectiveness and efficiency of the information systems’ implementation. The research used the modified Human Organization Technology-Fit (HOT-Fit) as the model to measure information systems’ effectiveness and efficiency. Each indicator of the HOT-Fit model is mapped into two categories, namely effectiveness and efficiency. Data collection was conducted through interviews with the users of population administration information system (SIAK), and observation of activities at the public office. The data were analyzed qualitatively by assessing the achievement of each indicator of effectiveness and efficiency found in the interview and observation. It is found that effectiveness indicators are level of use, attitude, perceived usefulness, communication, availability, security, completeness, accuracy, timeliness, empathy, and transparency. Meanwhile, indicators to measure efficiency are users, training, staff support, ease of use, ease of learning, response time, access to technical support, and quick responsiveness. The research also expands the scope of the HOT-Fit model in evaluating information systems. Practically, the research can be a reference for evaluating the effectiveness and efficiency of information system implementation in the public sector. It also can be used to improve the achievement of indicators that have not achieved maximum results to improve services to the community.