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All Journal Monex: Journal of Accounting Research Admisi dan Bisnis SYIRKAH MALIA: Journal of Islamic Banking and Finance JURNAL AKTUAL AKUNTANSI KEUANGAN BISNIS TERAPAN (AKUNBISNIS) Economics and Digital Business Review Jurnal Hilirisasi Technology kepada Masyarakat (SITECHMAS) JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) Medani : Jurnal Pengabdian Masyarakat Applied Accounting and Management Review Prosiding Seminar Nasional Unimus
Eka Murtiasri
Politeknik Negeri Semarang
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Other

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THE EFFECT OF CUSTOMER VALUE DIMENSIONS TO DESCRIBE CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION OF SHARIA BANKS IN INDONESIA Budiyono, Iwan; Murtiasri, Eka
MALIA: Journal of Islamic Banking and Finance Vol 2, No 1 (2018)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v2i1.4760

Abstract

This study examines the relationship of customer value (CV) dimension added with the spirituality dimension to the satisfaction (KPN) and its impact on the Behavior Intention (BI) of the customers in Sharia Bank savings in Indonesia. Using a customer value approach that consists of: functional, social, emotional and spiritual. The sample consists of 41 people from the Sharia Bank savings of sharia bank population in Indonesia. Samples were collected through the spread of an online questionnaire. The method used is Multiple Linear Regression using SPSS 23 program. The result shows that there is positive influence of customer dimension to customer satisfaction, positive influence of customer value dimension toward behavioral intention and positive influence between customer satisfaction toward behavioral intention.
THE EFFECT OF CUSTOMER VALUE DIMENSIONS TO DESCRIBE CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION OF SHARIA BANKS IN INDONESIA Budiyono, Iwan; Murtiasri, Eka
MALIA: Journal of Islamic Banking and Finance Vol 2, No 1 (2018)
Publisher : MALIA: Journal of Islamic Banking and Finance

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (163.005 KB) | DOI: 10.21043/malia.v2i1.4760

Abstract

This study examines the relationship of customer value (CV) dimension added with the spirituality dimension to the satisfaction (KPN) and its impact on the Behavior Intention (BI) of the customers in Sharia Bank savings in Indonesia. Using a customer value approach that consists of: functional, social, emotional and spiritual. The sample consists of 41 people from the Sharia Bank savings of sharia bank population in Indonesia. Samples were collected through the spread of an online questionnaire. The method used is Multiple Linear Regression using SPSS 23 program. The result shows that there is positive influence of customer dimension to customer satisfaction, positive influence of customer value dimension toward behavioral intention and positive influence between customer satisfaction toward behavioral intention.
ANALYSIS INFLUENCE OF SERVICE QUALITY TO BEHAVIORAL INTENTION WITH SATISFACTION AS AN INTERVENING VARIABLE Khakim, Luqman -; Murtiasri, Eka -
Admisi dan Bisnis Vol 18, No 1 (2017): PEBRUARI 2017
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (660.081 KB) | DOI: 10.32497/ab.v18i1.1059

Abstract

ABSTRACTThe purpose of this study was to determine the significance of the influence of service quality to behavioral intention of Museum Manusia Purba Sangiran touristswith satisfaction as an intervening variable. Analysis tool utilized is the path analysis.Samples taken were 314 respondents and set up purposive sampling method. Based on the results obtained found that the variable quality of service and traveler satisfaction significant positive effect on behavioral intention travelers Museum Manusia Purba Sangiran. Satisfaction as intervening variables have a significant influence on the intention tourist behavior and value is more dominant than the quality of service. Keywords: Service quality, Satisfaction, Behavior intention ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui signifikansi pengaruh kualitas pelayanan terhadap niat perilaku Museum Manusia Purba Sangiran terhadap kepuasan wisatawan sebagai variabel intervening. Alat analisis yang digunakan adalah analisis jalur. Contoh yang diambil adalah 314 responden dan menyusun metode purposive sampling. Berdasarkan hasil yang diperoleh diketahui bahwa variabel kualitas pelayanan dan kepuasan wisatawan berpengaruh positif signifikan terhadap perilaku wisatawan pelancong Museum Manusia Purba Sangiran. Kepuasan sebagai variabel intervening berpengaruh signifikan terhadap perilaku dan nilai wisatawan yang lebih dominan daripada kualitas pelayanan. Kata kunci: Kualitas layanan; Kepuasan; Niat berperilaku
THE EFFECT OF CUSTOMER VALUE DIMENSIONS TO DESCRIBE CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION OF SHARIA BANKS IN INDONESIA Iwan Budiyono; Eka Murtiasri
MALIA: Journal of Islamic Banking and Finance Vol 2, No 1 (2018)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v2i1.4760

Abstract

This study examines the relationship of customer value (CV) dimension added with the spirituality dimension to the satisfaction (KPN) and its impact on the Behavior Intention (BI) of the customers in Sharia Bank savings in Indonesia. Using a customer value approach that consists of: functional, social, emotional and spiritual. The sample consists of 41 people from the Sharia Bank savings of sharia bank population in Indonesia. Samples were collected through the spread of an online questionnaire. The method used is Multiple Linear Regression using SPSS 23 program. The result shows that there is positive influence of customer dimension to customer satisfaction, positive influence of customer value dimension toward behavioral intention and positive influence between customer satisfaction toward behavioral intention.
THE EFFECT OF CUSTOMER VALUE DIMENSIONS TO DESCRIBE CUSTOMER SATISFACTION AND BEHAVIORAL INTENTION OF SHARIA BANKS IN INDONESIA Iwan Budiyono; Eka Murtiasri
MALIA: Journal of Islamic Banking and Finance Vol 2, No 1 (2018)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v2i1.4760

Abstract

This study examines the relationship of customer value (CV) dimension added with the spirituality dimension to the satisfaction (KPN) and its impact on the Behavior Intention (BI) of the customers in Sharia Bank savings in Indonesia. Using a customer value approach that consists of: functional, social, emotional and spiritual. The sample consists of 41 people from the Sharia Bank savings of sharia bank population in Indonesia. Samples were collected through the spread of an online questionnaire. The method used is Multiple Linear Regression using SPSS 23 program. The result shows that there is positive influence of customer dimension to customer satisfaction, positive influence of customer value dimension toward behavioral intention and positive influence between customer satisfaction toward behavioral intention.
ANALISIS KESUKSESAN SIAP BOS (SISTEM INFORMASI APLIKASI PENGELOLAAN BANTUAN OPERASIONAL SEKOLAH) DI KABUPATEN BLORA Annisa Fatmawati; Budhi Adhiani Christina; Eka Murtiasri
Jurnal Aktual Akuntansi Keuangan Bisnis Terapan (AKUNBISNIS) Vol 5, No 1 (2022)
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/akunbisnis.v5i1.3620

Abstract

The SIAP BOS (Sistem Informasi Aplikasi Pengelolaan Bantuan Operasional Sekolah) application is an online-based application containing budgeting, administration, accountability, and reporting of BOS funds developed by the Blora District Education Office with a third party (PT. Solusi Teknologi Informasi/ Solusiti). This study aims to determine the success of the SIAP BOS application using the DeLone and McLean information system success model. The variables used are system quality, information quality, service quality, user satisfaction, and net benefits. The population of this study is the SIAP BOS application users including principals, BOS treasurers, BOS operators of State Junior High School (SMP in Blora Regency and the BOS Team of the Blora Regency Education Office with a sample of 120 people. Collecting data through the distribution of online questionnaires with a google form. Data of 120 respondents were collected then analyzed by Partial Least Square (PLS) using the SmartPLS 3.3.3 application. Based on the results of the study, it shows that system quality, information quality, and service quality have a positive effect on user satisfaction, and user satisfaction has a positive effect on net benefits.
AKTUALISASI MATERI UJI KOMPETENSI PERDAGANGAN RITEL UNTUK PENINGKATAN KUALITAS CAPAIAN KOMPETENSI Muhammad Asrori; Eka Murtiasri; Rani Raharjani; Sri Murtini; Muhammad Noor Ardiansah
Jurnal Pengabdian Pendidikan Masyarakat (JPPM) Vol 4 No 1 (2023): Jurnal Pengabdian Pendidikan Masyarakat (JPPM) Volume 4, No 1 Maret 2023
Publisher : LP3M STKIP MUHAMMADIYAH MUARA BUNGO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52060/jppm.v4i1.1059

Abstract

Kondisi kini menunjukkan bahwa materi uji kompetensi atas skema sertifikasi dari Lembaga Sertifikasi Profesi Pihak ke-3 (LSP P3) Perdagangan dan Ritel Semarang belum aktual mengakibatkan potensi tidak relevan penguasaan kompetensi dalam dunia kerja. Pengabdian ini bertujuan untuk penyusun materi uji kompetensi pada LSP P3 Perdagangan Riset secara valid dan aktual. Pendampingan yang dilakukan tidak saja memberikan pemahaman namun juga motivasi untuk melakukan peningkatan kualitas uji kompetensi secara umum. Pendampingan dilakukan pelatihan teknis, evaluasi dan pengawasan untuk mengefektifkan materi uji yang akan divalidasi. Kegiatan ini dilaksanakan dari Maret sampai September 2022 dapat berjalan dengan lancar dan mencapai tujuan menyusun lima materi uji kompetensi baru. Selain itu, pemahaman proses validasi materi uji kompetensi yang meningkat dapat mendukung proses telaah materi uji kompetensi yang telah disusun agar lebih berkualitas. Kegiatan yang sama dapat memperhatikan penggunaan teknologi informasi dan komunikasi secara ekstensif untuk memudahkan proses kerja sekaligus pendampingan secara intensi.
Keberagaman Gender, Struktur Kepemilikan serta Kinerja Perusahaan Real Estate di Indonesia Rani Raharjanti; Eka Murtiasri; Novitasari Eviyanti; Muhammad Asrori; Moh. Haris
Monex: Journal of Accounting Research Vol 12, No 1 (2023)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/monex.v12i1.4286

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pengaruh keberagaman gender dan struktur kepemilikan terhadap kinerja perusahaan. Perusahaan real estate yang terdaftar di Bursa Efek Indonesia tahun 2016-2020 digunakan sebagai sampel perusahaan. Regresi data panel digunakan dalam penelitian ini dan diuji menggunakan SPSS versi 28. Dalam penelitian ini, terbukti bahwa keberagaman gender berpengaruh negatif terhadap kinerja perusahaan dan kepemilikan institusional berpengaruh positif terhadap perusahaan. Namun, kepemilikan manajerial terbukti tidak berpengaruh terhadap kinerja perusahaan. Penelitian mendatang sebaiknya membandingkan dengan negara lain di kawasan Asia Tenggara dan menambahkan variabel lain seperti keberagaman latar belakang pendidikan dan kepemilikan keluarga.Kata kunci: keberagaman gender, struktur kepemilikan, kinerja perusahaan. 
ABC APPLICATION USER SATISFACTION ANALYSIS WITH APPROACH END USER COMPUTING SATISFACTION (EUCS) Hasna Khansa Aulia; Eka Murtiasri; Budhi Adhiani Christina
Applied Accounting and Management Review (AAMAR) Vol 1, No 1 (2022): APPLIED ACCOUNTING AND MANAGEMENT REVIEW (AAMAR)
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (231.424 KB) | DOI: 10.32497/aamar.v1i1.3903

Abstract

This study aims to examine the effect of ABC application user satisfaction levels using the End User Computing Satisfaction method. The independent variables in this study are content, accuracy, format, ease of use, timeliness, while the dependent variable is user satisfaction. This research is a quantitative study using primary data and secondary data. The population in this study were all ABC application user with sample amounted to 100 respondents. Collecting data through the distribution of online questionnaires with a google form. The method of analysis used in testing the hypothesis is multiple linear regression analysis. The results showed that the variables of content, accuracy, format, ease of use, timeliness partially had a significant positive effect on user satisfaction of the ABC application, and simultaneously variable content.
Rancang Bangun Sistem Jejaring Pemasaran Berbasis Web E-Commerce bagi Usaha Mikro, Kecil dan Menengah di Kabupaten Semarang Eka Murtiasri; Sri Murtini; Ch. Budhi Adhiani
Prosiding Seminar Nasional Unimus Vol 2 (2019): Tantangan Implementasi Hasil Riset Perguruan Tinggi untuk Industrialisasi
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini dilakukan untuk meningkatkan daya saing dan kesejahteraan pelaku UMKM di Kabupaten Semarang melalui pemenuhan kebutuhan inovasi teknologi pada UMKM guna meningkatkan pembangunan berkelanjutan pada tingkat lokal dan nasional. Berdasar hasil penelitian sebelumnya, permasalahan utama yang dihadapi UMKM dalam mengembangkan usahanya, bukan terletak pada penanganan proses produksi dan administrasi, namun karena ketiadaan system jejaring antar klaster UMKM dalam melakukan kerjasama khususnya di bidang pemasaran produk. Metode analisis yang digunakan dalam pengembangan sistem adalah metode prototipe. Bahasa pemodelan sistem yang digunakan adalah Unified Modelling Language (UML).Sistem yang dibangun untuk pelanggan berbasis mobile sedangkan bagi binatu dan administrator berbasis web. Hasil yang diperoleh adalah sistem informasi e-Marketplace yang dibangun menjadi wadah usaha klaster dalam bertransaksi serta menjembatani informasi dari usaha klaster kepada pelanggan.. Sampel penelitian ini terdiri dari pelaku usaha, pengurus UMKM/Pengelola Klaster, Dinas Koperasi, dan Bappeda Kabupaten Semarang.Penelitian ini menghasilkan suatu sistem jejaring klaster yang mampu menciptakan keterhubungan (interconnectedness) terjadinya kerjasama antar klaster UMKM dalam satu kabupaten, yaitu Kabupaten Semarang. Sistem jejaring ini dilengkapi dengan Web-commerce - Market Place Concentrator yang menjadi tulang punggung jejaring. Keberhasilan sistem diukur dengan menggunakan survey keberhasilan kerjasama melalui peningkatan intensitas kegiatan komunikasi dan peningkatan penjualan melalui sistem. Keywords: Sistem pemasaran, klaster, e-commerce, UMKM
Co-Authors Agus Suwondo Annisa Fatmawati Ardiansyah, M. Noor Ayundyayasti, Prima Budhi Adhiani Christina Budhi Adhiani Christina Ch. Budhi Adhiani Christina, Budhi Adhiani Edy Suwarto Eviyanti, Novitasari Hasna Khansa Aulia Ida Ayu Putu Sri Widnyani Iwan Budiyono Iwan Budiyono, Iwan Khakim, Luqman - M. Haris Mansur, Ahmad Wafa Mardinawati, Mardinawati moh haris Moh. Haris Muhammad Asrori Muhammad Asrori Muhammad Asrori Muhammad Noor Ardiansah Muhammad Noor Ardiansah Novitasari Eviyanti Paryono Permana, Rangga Raharjani, Rani Rani Raharjani Rani Raharjanti Riri Trinanda Rosyadi, Humam Sadida, Afiat Sarana Sarana sri murtini . Suharto Suharto Ulfah Hidayati