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All Journal Niagawan Jurnal Scientia Akrab Juara : Jurnal Ilmu-ilmu Sosial International Journal of Social and Management Studies (IJOSMAS) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Journal of Economics and Business Letters Jurnal Administrasi Bisnis (J-Adbis) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Sistem Informasi dan Teknologi (SINTEK) Jurnal Media Akademik (JMA) Jurnal Manajemen dan Administrasi Antartika J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Sintek Kuwera
Peter Rajagukguk
Fakultas Ekonomi Dan Bisnis, Universitas Bina Sarana Informatika, Jakarta
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

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Analysis of the implementation of property sales administration at PT Satwika Permai Indah Jakarta Peter Rajagukguk; Arief Fadholi
Journal of Economics and Business Letters Vol. 1 No. 2 (2021): August
Publisher : Privietlab

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Abstract

Administration is an important activity in managing a business. The role of administration is very influential in supporting business growth, without good administrative handling, business actors will have difficulty knowing the data that the company wants. The purpose of this study was to determine the implementation of property sales administration at PT Satwika Permai Indah Jakarta, and various obstacles and solutions to overcome them. Qualitative descriptive research form with data collection through observation, interviews, and documentation. The results showed that PT Satwika Permai Indah Jakarta in the implementation of cash and credit sales administration, there were 10 parties involved, namely consumers, sales marketing and admins, cashiers, finance, taxes, law, the Home Ownership Credit (HOC) team, banks, directors, as well as a notary. Documents required include Proof of Marketing Receipt, PPJB, SP3K, AJB, SSP, Certificate of Ownership, Certificate. The process starts from the consumer selecting the unit, making the payment, interviewing the bank's credit analyst, until it is ratified by a notary, and PT Satwika Permai Indah handing over the unit that is ready to be occupied by the consumer. In making land deeds, sometimes there are delays due to incomplete or invalid consumer data. This is a concern for legal parties to remind consumers to update the necessary data.
Promotion and Price Analysis of Purchase Decisions Bear Brand Milk During The Covid-19 Pandemic at PT. Aneka Rasa Citra Sejati, Jakarta Peter Rajagukguk; Bambang Haryono; Hardani Hardani; Arief Fadholi
International Journal of Social and Management Studies Vol. 2 No. 5 (2021): October 2021
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (299.608 KB) | DOI: 10.5555/ijosmas.v2i5.69

Abstract

Promotion and price are important factors in realizing a company's sales goals. Promotion is very influential on the company's efforts to achieve maximum sales volume, as well as price perceptions will determine consumer behavior in deciding purchases. This research was conducted on customers of PT. Aneka Rasa Citra Sejati, Jakarta aims to analyze promotional factors and price perceptions that influence customer purchasing decisions for bear brand milk during the covid-19 pandemic. The sample in this study amounted to 105 respondents with a simple probability sampling method. The method used in data analysis is descriptive quantitative with correlation coefficient test, regression equation, F test, T test and Determination test, statistical data processing using SPSS 25 software. The results show that R square is 0.536 or 53.6%. This means that 53.6% of purchasing decisions are influenced by promotion and price factors. The correlation value between promotion and price on purchasing decisions is 0.732, which means there is a strong influence between variables X1, X2, and Y. Multiple linear regression coefficient test shows that Y= 1.723+0.395X1+0.354X2. The analysis above shows that sales promotion and price perception have a strong and significant influence on purchasing decisions, and the conclusion Ha is accepted that there is an influence of promotion and price on purchasing decisions of bear brand milk
PENGARUH PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT KRISTA PESONA ADIBUSANA JAKARTA Pater Rajagukguk; Feri Kartawijaya
Jurnal Akrab Juara Vol 4 No 1 (2019)
Publisher : Yayasan Akrab Pekanbaru

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Abstract

Every customer would want satisfaction in receiving a service. Customer satisfaction can be achieved if customers receive services in accordance with the required and expected. This study aims to analyze the effect of service on customer satisfaction at PT Krista Pesona Adibusana Jakarta conducted for five working days with the number of visitors 102. By using the formula Al-Rashid, set sample of 50 customers. Sampling technique using simple random sampling method. From the stastistic analysis with the help of spss version 22, conducted correlation test, regression test and test of determination. The results showed that there is a significant influence between service variables on customer satisfaction variables. So the service is a very important thing to note for customer satisfaction
TELAAH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BPJS KETENAGAKERJAAN JAKARTA Pater Rajagukguk; Hardani Hardani; Bambang Haryono; Arief Fadholi
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol 5 No 4 (2020): November
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Pelayanan jasa merupakan kegiatan yang dimaksudkan untuk memberikan kepuasan kepada pelanggan dalam pemenuhan kebutuhannya berupa kemudahan, kecepatan, dan kenyamanan. Pelanggan yang merasa mendapatkan layanan yang prima tentu akan merasa puas, demikian juga sebaliknya. Penelitian ini bertujuan untuk mengetahui pengaruh pelayanan terhadap kepuasan pelanggan dengan studi pada nasabah BPJS Ketenagakerjaan cabang Grogol jakarta dengan jumlah responden sebanyak 40 orang, dengan teknik random sampling. Bentuk penelitian deskriptif kuantitatif dengan metode pengumpulan data; observasi, wawancara, kuesioner dan studi dokumentasi. Analisis data menggunakan uji korelasi, regresi dan determinasi dengan pengolahan data menggunakan software SPSS 22. Hasil penelitian menunjukkan nilai koefisien korelasi sebesar 0,978 artinya terdapat hubungan yang sangat kuat anatara kualitas pelayanan terhadap kepuasan pelanggan. Uji Koefisien regresi diperoleh persamaan Y= -1,303+1,035X. Hasil koefisien determinasi sebesar 95,7% yang menunjukan bahwa terdapat pengaruh yang signifikan antara variabel kualitas pelayanan terhadap variabel kepuasan pelanggan. Pelayanan dyang diberikan bagian customer service pada nasabah BPJS Kesehatan Jakarta memberikan kepuasan bagi para nasabanya.
Administration Procedure for Selling Bear Brand Milk Using ND6 On PT. Aneka Rasa Citra Sejati, Jakarta Peter Rajagukguk; Hardani Hardani; Arief Fadholi; Bambang Haryono
International Journal of Social and Management Studies Vol. 3 No. 3 (2022): June 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (375.044 KB) | DOI: 10.5555/ijosmas.v3i3.203

Abstract

This study aims to analyze the implementation of the sale of Bear Brand Milk during the covid-19 pandemic at PT. Various Taste of True Image, Jakarta. Companies engaged in the distribution of products PT. Nestle Indonesia in the form of coffee, cereals, and several kinds of milk, one of which is bear milk. The target market is Traditional Markets, Bakery, Hotels, Restaurants, Cafés, Business Industries, School Canteens, Mini Markets, and Cooperatives. The implementation of sales is an important stage that has been determined by the company in the context of the company's operational activities. In conducting sales input using the ND6 program. This type of research is policy research (policy research) with a qualitative descriptive method. Methods of data collection using, observation, interviews and documentation. Data analysis phase with preparation, exploration, and reporting. This study shows that the implementation of sales starts from consumer orders to sales, is forwarded to the administration to make sales invoices and letters of delivery of goods. The invoice is checked by the head of the warehouse, and loading is carried out. When it is finished loading, the invoice and travel document are handed over to the driver and then sent to the customer's address, the consumer receives the goods and signs the delivery letter. Document data required in the form of direct order (Additional Order) or CMO (Cofirm Monthly Order) order a month earlier for products that are out of stock, PO (Purchase Order) Sales Invoice, and Travel Letter.
Persepsi Harga dan Promosi Terhadap Keputusan Pembelian online pada Marketplace Shopee Paska Pandemic Covid-19 Peter Rajagukguk; Hardani Hardani; Ferry Kartawijaya
Jurnal Administrasi Bisnis Vol. 2 No. 1 (2022): Mei 2022
Publisher : LPPM Universitas Bina Sarana Informatika

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Abstract

Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi keputusan pembelian oline pada marketplace Shopee paska pandemic covid-19. Peneliti menggunakan dua variable yaitu variable independen yg meliputi harga (X1), dan promosi penjualan (X2), serta keputusan pembelian (Y) sebagai variabel dependen. Penelitian dilakukan terhadap masyarakat di kabupaten Tangerang dengan responden 105 dengan accidental sampling methode. Jenis penelitian ini adalah explanatory research dengan metode deskriptif kuantitatif, Metode pengumpulan data menggunakan, observasi, kuesioner dan dokumentasi, dengan pengolahan data menggunaan SPSS versi 25. Penelitian ini menunjukkan bahwa ada pengaruh yang kuat antara  persepsi harga, promosi  penjualan  terhadap keputusan pembelian dengan nilai korelasi 0,732 yang berarti korelasi antar variabel kuat. Ini menunjukkan bahwa persepsi harg dan  promosi penjualan  memiliki pengaruh yang kuat dan signifikan terhadap keputusan pembelian. Berdasarkan hasil uji regresi, Y= 1,723+0.395X1+0.354X2 persepsi harga dan promosi penjualan  berpengaruh positif terhadap keputusan pembelian. Hasil uji koefisien determinasi menunjukkan bahwa R square sebesar 0,536 yang menggambarkan bahwa secara simultan faktor persepsi harga dan promosi  mempengaruhi keputusan pembelian online sebesar 53,6%.
Penerapan Sistem Pelayanan Trace To Tracking Shopee Express Pada PT. Nusantara Ekspress Kilat Di Service Point Jakarta Peter Rajagukguk; Bambang Haryono; Hardani Hardani; Arief Fadholi
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1564

Abstract

Prosedur pengiriman barang merupakan sistem pengiriman yang ditetapkan operator, harus dipatuhi oleh konsumen ketika mengirim barang. Sistem  trace to tracking  memudahkan operator dan konsumen dalam memantau barang yang dikirim tiba ditujuan. Penelitian ini bertujuan untuk mengetahui bagaimana prosedur pengiriman barang pelanggan shopee melalui Shopee Express, tahapan pengiriman, pihak yang terlibat selama melaksanakan pengiriman,  serta mengetahui kendala apa yang terjadi dan bagaimana cara mengatasi kendala pada PT Nusantara Ekspress Kilat. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data  observasi, wawancara dan dokumentasi. Hasil penelitian ini menunjukkan bahwa prosedur pengiriman barang di Shopee Express dimulai dari penginputan saat buyer check out. Melakukan handle seller, membuat laporan mulai dari laporan rekapitulasi total paket, observasi, laporan isu dan sampai follow seller sampai dengan tahap pengiriman barang/paket oleh team operasional ke buyer. Penelitian ini juga menunjukkan bahwa prosedur pengiriman barang di Shopee Expres dalam periode penelitian mengalami penurunan paket dalam proses Inbound di masing – masing service, hingga 30% dari bulan sebelumnya. Hambatan yang sering terjadi saat proses pengiriman paket, salah lokasi pengiriman paket yang menimbulkan komplain dari buyer dan kerugian ongkos kirim, adanya salah tempel nomor resi sehingga paket tertukar, salah rute dan keterlamatan pick up paket oleh team first mile.  
Peran Strategi Pengembangan Bisnis dalam Meningkatkan Pendapatan pada CV. Lanjar Jaya Tangerang Peter Rajagukguk; Isroni Isroni; Nurhadi Nurhadi; Dedi Supriadi
Ilmu Ekonomi Manajemen dan Akuntansi Vol 4, No 1 (2023): Jurnal Ilmu Ekonomi Manajemen dan Akuntansi
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/ileka.v4i1.1579

Abstract

Penelitian ini bertujuan untuk mengetahui strategi pengembangan bisnis melalui pengembangan produk pada CV Lanjar Jaya Tangerang dengan menganalisis strategi promosi melalui marketplace seperti Shopee, Tokopedia, Lazada, Blibli. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara dan dokumentasi. Hasil penelitian menunjukkan pengembangan bisnis dengan cara promosi berbayar, iklan berbayar, melakukan broadcasting, branding recommendations, voucher diskon, dan strategi permainan harga efektif meningkatkan pendapatan. Selain itu, strategi pengembangan produk dengan mengembangkan desain motif, perubahan warna, maupun pengembangan lini produk baru efektif menarik pelanggan baru di marketplace.
QUALITY OF HUMAN RESOURCES ON GOJEK CONSUMER SATISFACTION IN TANGERANG WITH SERVICE QUALITY AS A MEDIATING VARIABLE Peter Rajagukguk; Woro Dwi Hartanty; Bambang Haryono; Isroni Isroni
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v12i04.2062

Abstract

The development of communication technology encourages changes in all aspects of life, both social, cultural, economic and various other aspects, including transportation. People are experiencing a transformation in their daily activities, shopping online, interacting with social media, and even traveling using online applications. This research aims to determine human resource and service quality's influence on consumer satisfaction of Gojek online motorcycle taxis in Tangerang. This descriptive quantitative statistical research type uses SmartPls 4, outer model and inner model measurements. Data collection methods were questionnaires and interviews, with a sample size of 100 people. Non-probability sampling technique with quota sampling. The research results show t statistic > t table and sig value. > P value. So, the quality of human resources has a positive and significant effect on consumer satisfaction. Service quality has a positive and significant effect on consumer satisfaction. HR quality has a positive and significant effect on service quality. The quality of human resources has a significant effect on consumer satisfaction through service quality. The simultaneous R square test of 0.666 means that the quality of human resources and service quality influence consumer satisfaction by 66.6%, including the moderate influence category.
WORK STRESS ON EMPLOYEES PERFORMANCE OF PT ANGKASA PURA KARGO BANTEN WITH WORK ENVIRONMENT AS A MEDIATING VARIABLE Peter Rajagukguk; Nurhadi Nurhadi; Dedi Supriadi; Hardani Hardani
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v12i04.2079

Abstract

Modern technological development in industry has done a lot of good in helping to complete a job, Can improve the performance of an employee. This research aims to determine the effect of work stress and the work environment on employee performance in the regulated agent division of PT Angkasa Pura Kargo. This type of research is quantitative statistics using smartpls4, with outer measurements models and inner models. The method of data collection using the questionnaires distributed online to 100 employees on the Regulated Agent division as respondents, using a saturated sampling technique. The results of this research show that the calculated T value > T table and P Values ​​< 0.05 means that partially work stress has a significant effect on employee performance, the work environment has a significant effect on employee performance, work stress has a significant effect on the work environment. Simultaneously, work stress and the work environment influence employee performance with an R Square of 0.837. or 83.7%. belongs to the strong category.
Co-Authors Arief Fadholi Bambang Haryono Bambang Haryono Bambang Haryono Bambang Haryono Dedi Supriadi Dedi Supriadi Dedi Supriadi Dedi Supriadi Feri Kartawijaya Ferry Kartawijaya Fransiska Meliana Putri Hardani Hardani Hardani Hardani Isroni , Isroni Isroni Isroni Isroni Isroni Isroni Isroni Jayawarsa, A.A. Ketut Kusumaningrum, Aliffah NURHADI Nurhadi Nurhadi seno sudarmono Hadi Simanjuntak, Sherina Putri Suparti Suparti Suparti Suparti Supriadi , Dedi SUSANTI Susanti Susanti Wahyu Purnomo, Martinus Woro Dwi Hartanti Woro Dwi Hartanty Woro Dwi Hastuty Yundari, Yundari