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All Journal Niagawan Jurnal Scientia Akrab Juara : Jurnal Ilmu-ilmu Sosial International Journal of Social and Management Studies (IJOSMAS) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Journal of Economics and Business Letters Jurnal Administrasi Bisnis (J-Adbis) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Sistem Informasi dan Teknologi (SINTEK) Jurnal Media Akademik (JMA) Jurnal Manajemen dan Administrasi Antartika J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Sintek Kuwera Jurnal Publikasi Ekonomi dan Akuntansi
Peter Rajagukguk
Fakultas Ekonomi Dan Bisnis, Universitas Bina Sarana Informatika, Jakarta
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

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Journal : Jurnal Scientia

 1 
QUALITY OF HUMAN RESOURCES ON GOJEK CONSUMER SATISFACTION IN TANGERANG WITH SERVICE QUALITY AS A MEDIATING VARIABLE Peter Rajagukguk; Woro Dwi Hartanty; Bambang Haryono; Isroni Isroni
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v12i04.2062

Abstract

The development of communication technology encourages changes in all aspects of life, both social, cultural, economic and various other aspects, including transportation. People are experiencing a transformation in their daily activities, shopping online, interacting with social media, and even traveling using online applications. This research aims to determine human resource and service quality's influence on consumer satisfaction of Gojek online motorcycle taxis in Tangerang. This descriptive quantitative statistical research type uses SmartPls 4, outer model and inner model measurements. Data collection methods were questionnaires and interviews, with a sample size of 100 people. Non-probability sampling technique with quota sampling. The research results show t statistic > t table and sig value. > P value. So, the quality of human resources has a positive and significant effect on consumer satisfaction. Service quality has a positive and significant effect on consumer satisfaction. HR quality has a positive and significant effect on service quality. The quality of human resources has a significant effect on consumer satisfaction through service quality. The simultaneous R square test of 0.666 means that the quality of human resources and service quality influence consumer satisfaction by 66.6%, including the moderate influence category.
WORK STRESS ON EMPLOYEES PERFORMANCE OF PT ANGKASA PURA KARGO BANTEN WITH WORK ENVIRONMENT AS A MEDIATING VARIABLE Peter Rajagukguk; Nurhadi Nurhadi; Dedi Supriadi; Hardani Hardani
Jurnal Scientia Vol. 12 No. 04 (2023): Education, Sosial science and Planning technique, 2023, Edition September-Nov
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v12i04.2079

Abstract

Modern technological development in industry has done a lot of good in helping to complete a job, Can improve the performance of an employee. This research aims to determine the effect of work stress and the work environment on employee performance in the regulated agent division of PT Angkasa Pura Kargo. This type of research is quantitative statistics using smartpls4, with outer measurements models and inner models. The method of data collection using the questionnaires distributed online to 100 employees on the Regulated Agent division as respondents, using a saturated sampling technique. The results of this research show that the calculated T value > T table and P Values ​​< 0.05 means that partially work stress has a significant effect on employee performance, the work environment has a significant effect on employee performance, work stress has a significant effect on the work environment. Simultaneously, work stress and the work environment influence employee performance with an R Square of 0.837. or 83.7%. belongs to the strong category.
Co-Authors Arief Fadholi Bambang Haryono Bambang Haryono Bambang Haryono Bambang Haryono Dedi Supriadi Dedi Supriadi Dedi Supriadi Dedi Supriadi eka rahmawati Feri Kartawijaya Ferry Kartawijaya Fransiska Meliana Putri Hadi Sudarmo Hardani - - Hardani Hardani Hardani Hardani Haryono, Bambang Isroni , Isroni Isroni Isroni Isroni Isroni Isroni Isroni Jayawarsa, A.A. Ketut Kusumaningrum, Aliffah NURHADI Nurhadi Nurhadi seno sudarmono Hadi Simanjuntak, Sherina Putri Suparti Suparti Suparti Suparti Supriadi , Dedi SUSANTI Susanti Susanti Wahyu Purnomo, Martinus Woro Dwi Hartanti Woro Dwi Hartanty Woro Dwi Hastuty Yundari, Yundari