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All Journal Ekonomi Bisnis Jurnal Pendidikan Sosiologi dan Humaniora Journal of Governance and Public Policy Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi JURNAL REFORMASI ADMINISTRASI Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani Transparansi Jurnal Ilmiah Ilmu Administrasi Academy of Education Journal Jurnal Politik dan Pemerintahan Daerah Ilomata International Journal of Tax and Accounting Community Engagement and Emergence Journal (CEEJ) Ilomata International Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Ilomata International Journal of Management Ilomata International Journal of Social Science Jurnal Administrasi Pemerintahan Desa Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Golden Ratio of Mapping Idea and Literature Format Batara Wisnu : Indonesian Journal of Community Services Jurnal Pajak Vokasi (JUPASI) Jurnal Pendidikan Indonesia (Japendi) Sinergi International Journal of Accounting and Taxation Sinergi International Journal of Law Sinergi International Journal of Economics Politeia : Journal of Public Administration and Political Science and International Relations Jurnal Ilmu Administrasi Publik
Novianita Rulandari
Institut Ilmu Sosial Dan Manajemen STIAMI
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Agile Governance in the Perspective of Public Services Through the Public Complaints Channel Handling People with Social Welfare Problems (PMKS) in South Jakarta Rofiyanti, Eka; Dewantoro, Bastian; Agustina, Dwi; Rulandari, Novianita; Razikin, Khairur
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2432

Abstract

This research is motivated by the increasing number of People with social welfare problems (PMKS), especially beggars and street children, so a response from various stakeholders is needed to overcome this as a form of social security protection for citizens. With the rapid development of technology, advances in information technology, and the potential for their use widespread; it opens opportunities for accessing, processing, and utilization of information in large volumes quickly and accurately. Also, it is to integrate the needs of the community by implementing channel community complaints through the system Citizen Relation Management (CRM) with the name Aplikasi Cepat Respon Masyarakat (Quick Response Community’s Application). The purpose of this research is to analyze government governance in providing public services through handling public complaints with social welfare problems (PMKS) in South Jakarta. The research method is descriptive research with a qualitative approach, which is further elaborated with secondary data from the play store, social media, or other news media. The data collection techniques were carried out through interviews, observation, and documentation data. The results of the study showed that the application of the public complaint channel through the system (Citіzеn Rеlаtіоn Management) as a form of Agile Governance seen from the 5 principles has been running quite well. It was because each principle has been implemented well even though some obstacles were still being faced. The use of public complaint channels should be re-socialized to the community, so the level of community participation in reporting problems in the surrounding environment can be maximized. In addition, from the point of view of service providers, the performance and capacity of service providers should be further improved so that the public complaint service channel can be utilized optimally
Analysis of the Implementation of the Joint Analysis between the Directorate General of Customs and Excisewith the Directorate General Of Taxes In Increasing State Revenue In The Prime Customs And Excise Office Type A Tanjung Priok Dian Wahyudi; Novianita Rulandari; Ratih Kumala; Pebriana Arimbhi; Eka Rofiyanti
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 3 (2021): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i3.2439

Abstract

Collecting revenue targets has always been a challenge due to international taxes and relies heavily on the state of the world economy. Many factors that cause the non-achievement of the revenue target, such as the growth of Exports and Imports of Indonesia has slowed or grown negatively so that it is necessary to carry out joint analysis between the Directorate General of Customs and Excise together with the Directorate General of Taxation as an institution that has the task of collecting state revenues. The purpose of this research is to know the implementation of joint analysis between the Directorate General of Customs and Excise together with the Directorate General of Taxation. The research method used is qualitative descriptive method with interview research techniques, observation, and using secondary data. The results of the author's research are one indicator that has not been carried out to the maximum, namely the characteristics of the implementing organization, where there needs to be actors in the implementation of the policy and the division of duties and authorities. This is evidenced by the absence of standardized SOPs in the implementation of joint analysis that causes overlap and mutual waiting in starting an action that needs to be done. This is one of the things that needs to be a concern if the joint analysis wants to continue to be carried out continuously.
Study of Sustainable Development Goals (SDGS) Quality Education in Indonesia in the First Three Years Novianita Rulandari
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 2 (2021): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i2.1978

Abstract

The aim of this study is to conduct research and analysis on Indonesia's progress toward the Sustainable Development Goals (SDGs) Quality Education over the last three years (2015-2018). The aim of this study is to assess and comprehend Indonesia's progress toward achieving the Sustainable Development Goals (SDGs) for Quality Education since they were announced in 2015. In Indonesia, the Sustainable Development Goals (SDGs) and Education Quality thesis utilizes a qualitative research design. We conducted this research using a case study analysis based on the procedure, the data, and the triangulation of sources. We draw certain conclusions as a result of the study. To begin, in comparison to four years ago, at the time of the SDGs' initial ratification, Indonesia experienced better progress in terms of timeliness and participatory processes. But even so, the challenges faced by implementing the SDGs are not just about those two things. In terms of substance, the ambition of SDGs to eliminate the negation component of the development is a work that is almost close to utopia. Second, in terms of the process, the implementation of SDGs Quality Education at the national level still leaves homework such as accountability mechanisms, receipt of data from non-government parties, and the participation process itself. This should not be seen as a burden but rather a challenge that must be faced to improve performance for the acceleration of Indonesia's quality education national development until 2030. Third, the active role of the government is certainly the main capital for the implementation and achievement of SDGs quality education in Indonesia. Initiatives that come from various parties, including universities, bring optimism that the SDGs quality education will be implemented on inclusive and participatory principles. Fourth, a coalition of civil society organizations is needed to ensure that the SDGs' quality education is implemented in the context of Indonesia's growth, both at the national and regional levels. These social systems have the potential to pressure the Indonesian government to prepare for a variety of things, both procedurally and substantively.   
Dimensions of Public Services Management Program in Increasing Employee Performance to Realize Service Effectiveness (Case Study: Garut Regency Environmental Service) Widaningsih, M.; Rulandari, Novianita; Muharam, Husni
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2787

Abstract

Public services running so far still have weaknesses; there are still many complaints from the public. Therefore we researched to examine and analyze the influence of government service program management on employee performance in realizing the effectiveness of achieving public services. This research uses an explanatory method with a survey technique. The research population is employees at the Department of the Environment. The sampling technique uses a census. Methods of data collection using observation, interviews, questionnaires, and documentation studies. Methods of data analysis using the method of path analysis (path analysis). The study results indicate that the management of government service programs is not optimal because there are still problems in determining staff, preparing the implementing structure, and distributing tasks. In employee performance, there are still problems of independence in decision making, work speed, and cooperation. On the effectiveness of achieving government services, there are still problems achieving length of service time, quality of service, and completeness of service. Thus, based on the findings in this study, there are several things that the authors suggest, namely: first, the Regional Government Assistants improve guidance to service providers related to service program management. Second, improve coaching for employees to improve employee abilities. Third, employees should be able to improve their ability to use technology and innovate to carry out services quickly. Fourth, increasing the availability of service facilities through proposals to the district government to increase the service budget.
Co-Authors Abubakar, Ibrahim Achmad Barlian Agus Maulani Ahmad Hidayat Akbar, Gugun Geusan Aldi Saputra Alian Natision Alian Natision Alvin, Guntur Fiqri Amer Shebl Zaya Andri Putra Kesmawan Andriani Andriansyah Andriansyah Andriansyah Andriansyah Aprilia Alfani Cindy Anggraini Cundo Harimurti Dewantoro, Bastian Dian Novita Dian Wahyudi Diana Prihandini Dwi Agustina Dwi Agustina Dwikora Harjo Eddy Bruno Esien Eka Rofiyanti Eka Rofiyanti Eliya Fatma Esien, Eddy Bruno Fathimatuz Zahra Fitriyah, Aidatul Ilham Gemiharto Indrawan, Adi Tya Kommer, Victor Van Kristofer Reflus Kuryadi, K. M. Widaningsih M. Widaningsih Maudy Zuraeva MOHAMMAD SOFYAN Muharam, Husni Muhidin, Bustamin Muksin, Isra Natision, Alian Nirwan, Multy Syaddam Noermina Rossya Novi Tri Ratnasari Nugraha Januar Agung S Nurjanah, Sherly Nurmitae Nurmitae Pandoyo Pandoyo Pardamean Daulay Pebriana Arimbhi Pentanurbowo Pentanurbowo Putri Ayu Lestari Rahardi Pratomo Ratih Kumala Raveedhan Syachlin Razikin, Khairur REDJEKI AGOESTYOWATI Rendy Galih Ardiyanto Sadar Salsabila Rahmayani Sari, Mekar SATISPI, EVI Setya Haryati Sri Mulyani Supriadi, Kenang Suryanih Suryanih Suryanih, Suryanih Talib, Soleman Ulumudin, Aceng Victor Van Kommer Victor Van Kommer Widaningsih Widaningsih Widaningsih, M. Yunita Sari Yusuf, Maryani