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All Journal International Journal of Artificial Intelligence Research International Research Journal of Management, IT & Social Sciences Journal of Economic, Bussines and Accounting (COSTING) Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JMD: Jurnal Riset Manajemen & Bisnis Dewantara Revitalisasi : Jurnal Ilmu Manajemen International Journal of Economics Development Research (IJEDR) Open Access Indonesia Journal of Social Sciences JMK Jurnal Manajemen dan Kewirausahaan Otonomi Open Access Indonesia Journal of Social Sciences Journal of Management and Social Sciences Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Triwikrama: Jurnal Ilmu Sosial Neraca Manajemen, Akuntansi, dan Ekonomi Commodities, Journal of Economic and Business Jurnal Mahasiswa: Jurnal Ilmiah Penalaran dan Penelitian Mahasiswa
Rusandy, Deby Santyo
Universitas Islam Kadiri
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Transportation

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Dampak Adanya Penguatan Disiplin Kerja Terhadap Kualitas Pelayanan di Bagian Organisasi Sekretariat Daerah Kabupaten Tulungagung Muchlisina, Meina Hapsari; Rusandy, Deby Santyo
Otonomi Vol 26 No 1 (2026): Otonomi
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/otonomi.v26i1.8791

Abstract

Public service quality is an important indicator of good governance in the public sector. Despite Tulungagung Regency achieved a “very good” rating in the Bureaucratic Reform Index and the Public Service Index, the Community Satisfaction Survey reveals lack in work discipline. This study examines the effects of work discipline on public service quality at Organizational Division of Regional Secretariat Tulungagung Regency. This study used a quantitative approach. Data were collected through a questionnaire with a Likert scale (1 to 5) administered to 103 respondents, then analyzed using multiple linear regression techniques with the help SPSS computer program. The findings indicate that work discipline positively influence public service quality. These results underscore the strategic role of human resource capacity and behavioral compliance in enhancing the reliability, timeliness, and professionalism of services in local government institutions. This study provides empirical evidence to the public sector management literature that sustained investment in discipline governance is crucial for improving public service quality performance.
Co-Authors A. Fikry Azizan Aang Dwi Saputro Abu Talkah Abu Talkah Agus Setiawan Agus Wahyudi Akbar Rizal Bahari Anita Sumelvia Anita Sumelvia D. ANITA SUMELVIA DEWI Anita Sumelvia Dewi Anna Ayu Amitasari Arisyahidin, Arisyahidin Astuti, Widji Badi' Rizqi Aminulloh Bagus Ryan Putra Pratama Dewi, Rheka Rahmawati Sari Eka Askafi Erlia Novita Sari Fauzi, Friska Fina Tri Adiyuniarsih Firdiansjah, Achmad Galuh Setyorini, Elisa Iig Sri Hardiningrum Iing Sri Hardiningrum Karjito Karjito Kiki Nawaki Kusuma, Marhaendra Laksono, Sonny SM M. Laksono, Sonny Subroto Mega Hastuti, Sri Haryuni Muchlisina, Meina Hapsari Nabilla Putri Santoso Nisa Mutiara Pradana Putra, Maulana Puji Rahayu Rendy Setiawan Ristin Gosaroh Robiul Umi Rodiyah Setyani, Adika Desi Sismonica, Ardinatul Sumaji Sumarji Syamsiar, Syamsiar Syarifudin, M. Amir Widodo, Handi Cahyo Widuri, Trisnia Wilona Gatra Wedari Yayan Wahyuni Yudi Pratama, Yusuf Ilham Yuni Eka Safitri