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All Journal PROSIDING SEMINAR NASIONAL JURNAL SISTEM INFORMASI BISNIS Jurnal Simetris E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Pixel : Jurnal Ilmiah Komputer Grafis Jurnal Informatika Upgris Jurnal Teknologi Informasi dan Komunikasi MANAJEMEN Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Dinamika Jurnal Publikasi Ilmu Komputer dan Multimedia Jurnal Manajemen Informatika & Teknologi Jurnal Publikasi Manajemen Informatika (JUPUMI) Community: Jurnal Pengabdian Pada Masyarakat JURNAL ILMIAH SAINS TEKNOLOGI DAN INFORMASI Journal of Management and Informatics Jurnal Padamu Negeri International Journal of Research in Education (IJRE)
Hendri Rasminto
Universitas Sains Dan Teknologi Komputer
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Other

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Journal : Dinamika

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PENGARUH KUALITAS PELAYANAN, KETEPATAN WAKTU DAN FASILITAS TERHADAP KEPUASAN PELANGGAN PT KARUNIA INDAH DELAPAN EXPRESS (PT KI8) CABANG SOLO Maharani, Septiana; Sulistyowati, Pemilia; Rasminto, Hendri; Sati, Dian Laras
Dinamika: Jurnal Manajemen Sosial Ekonomi Vol. 4 No. 2 (2024): DINAMIKA : Jurnal Manajemen Sosial Ekonomi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/fcbp8696

Abstract

The population in this study were PT.KI8 service users. The sample size was 96 respondents. Data collection was carried out through distributing questionnaires, this researcher measured using a Likert scale with answers that had a gradation of very positive to very negative, the data collected would be processed using computational calculations from the SPSS program. This research aims to determine the influence of service quality,timeliness of delivery and facilities simultaneously on customer satisfaction at PT.KI8 Solo Branch using quantitative research. The variables of this research are Service Quality (X1), Timeliness of Delivery (X2) and Facilities (X2), on Customer Satisfaction (Y). The influence test method used is a statistical analysis method consisting of multiple linear regression tests, namely determination analysis, significant testing, hypotheses consisting of the T test and F test. Based on the results of the analysis, it can be concluded that (1) the service quality variable has no significant effect on customer satisfaction ( 2) the on-time variable has a significant effect on customer satisfaction (3) the facility variable has a significant effect on customer satisfaction (4) service quality, timeliness and facilities together have a significant effect on customer satisfaction.
Co-Authors Ahmad Ashifudin Aqham Ari Rahmadani Arie Atwa Magriyanti Arsito Ari Kuncoro Bagus Sudirman Budi Hartono budi hartono Budi Santoso Danang Danang Danang, Danang Dani Sasmoko Desta Pratama Arya Adjie Didik Darmadi Dwi Budi Santoso Edy Siswanto Eka Satria Wibawa Eni Endaryati Febryantahanuji Febryantahanuji Fujiama Diapoldo Silalahi Haris Ihsanil Huda Haryo Kusumo Indra Ava Dianta Jarot Dian Susatyono Kasih Purwantini M Munifah Maharani, Septiana Miftahurrohman Muhamad Sidik Munifah Nindi Anggi Wardani Nur Sahid Pemilia Sulistyowati Risma Nurhapsari Risma Nurhapsari S Siswanto Santi Widiastuti Sati, Dian Laras Siswanto, Edy SITI KHOLIFAH Siti Ulfatur Rohmah Sri Handoko sri wahyuning Sri Wahyuning Sulistyowati, Pemilia Suprapti Suprapti Teguh Setiadi Vivi Kumalasari, Vivi