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Suendri, Suendri
Universitas Islam Negeri Sumatera Utara
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Journal : applied information technology and computer science aicoms

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Rancang Bangun Aplikasi E-Voucher Dengan Fitur Reward System Berbasis Website Pada Arif Lubis NET Menggunakan Framework Laravel Suendri Suendri; Imam adlin sinaga; Zul Fadli Lubis
Applied Information Technology and Computer Science (AICOMS) Vol 5 No 1 (2026): AICOMS
Publisher : Pengelola Jurnal Politeknik Negeri Ketapang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58466/ef5ryd68

Abstract

This study aims to design and develop a web-based e-voucher application with a reward system feature for Arif Lubis Net to improve operational efficiency and customer engagement. The rapid advancement of information technology has encouraged the transformation of internet-based services; however, manual voucher management still creates various challenges, including process inefficiencies, recording errors, and low customer loyalty. This research employed a quantitative approach using the Waterfall system development model, consisting of requirements analysis, system design, implementation using the Laravel framework, and system testing. Data were collected through observation, interviews, questionnaires, and system testing, and subsequently analyzed using descriptive statistics. The results indicate that the developed system successfully automates transaction processes, improves data accuracy, and provides real-time information. Based on black-box testing, all major application features functioned successfully with a 100% success rate. User satisfaction testing revealed a satisfaction score of 89%, which falls into the excellent category. Furthermore, the implementation of the reward system was found to enhance customer loyalty through a point-based mechanism that encourages repeat purchases. Sales analysis also showed that low- to medium-value vouchers dominated customer purchasing patterns. Therefore, the proposed web-based e-voucher application with a reward system is considered effective in improving operational efficiency and service quality, while providing an adaptive digital solution for local-scale internet service businesses.
Co-Authors Ade Wiradito Adetya Maharani Marpaung Adinda Chirilda Adnan Buyung Nasution Agung Hartono Ali Ikhwan Ali Ikhwan Alif Saum Rizalitaher Amrullah Fadhil Andika Fadilla Siagian Andriana, Septiana Dewi Angga Kurniawan Aninda Muliani Aninda Muliani Harahap Aninda Mulyani Harahap Annisa Almira ARYA PRATAMA DAMANIK Aulia Habsah Lubis Azmi Idhar Sitorus Bagus Rizki Lubis Dandi Raihan Harianto Delina Yanti Yanti Diah Indah Sari Diki Septrian Dinary Dwihatami Dirga Ananda, Gladian Dzaky Egi Gunawan Ermanda, Silvia Fadhilah Anisah Siregar Fadhlan Hussaini Siregar FATHIYA HASYIFAH SIBARANI Fathiya Hasyifah Sibarani Habib Asy Muhyi Hafizah Safwani Hary Isdianto Heri Santoso Heri Santoso Heru Irfansyah Ikbal Hakim Ilka Zufria Imam Adlin Sinaga Imam Adlin Sinaga Indah Ananda Ivo Andriano Khairani Maudi Pangestu Khofifah Haq M Fajar Riansyah M Fakhriza M Fakhriza M. Fakhriza Mahmudah, Fajira Mayasari Mayasari Mega Andriani Mohammad Badri Muhamad Alda Muhammad Dedi Irawan Muhammad Imbalo Zaki Hasibuan Muklas Adi Putra Nada Fitria Nada Fitria Nanda Novita Nazrah Namira Siregar Nur Haryani Zakaria Nurlaili, Nurlaili Nurlangga, Rama Nopan Nurul Asyilah Nurul Wahdina ‘Ain Siregar Nurul Wahdina ‘Ain Siregar Pohan, Syafaat Habib Puspa Ramadhani Putri Majdina Simanullang Raissa Amanda Putri Ramadiani Br. Rambe Randi Pratama Reflina Reflina Rima Aprilia Riri Syafitri Lubis Rizqy Khairiah Fadhila Rusdin Halomoan Hsb Sabri, Muhammad Salsabila Isnain Nuha Samsudin, Samsudin Sarah Aulia Br. Ginting Silvia Kartika Silvia Kartika Siti Afzalena Suci Syah Putri Syafira Amalia Triase Triase Triase Triase Triase Triase Triase Wansyah, Ari Winda Cahyani Zakiyah Khalilah Daulay Zul Fadli Lubis