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All Journal Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) JAM : Jurnal Aplikasi Manajemen SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Bisma: Jurnal Bisnis dan Manajemen MABIS: Manajemen dan Bisnis INTEGRITAS : Jurnal Pengabdian Emerging Markets : Business and Management Studies Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences AICS Wiga : Jurnal Penelitian Ilmu Ekonomi AJAD : Jurnal Pengabdian kepada Masyarakat Batara Wisnu : Indonesian Journal of Community Services Indonesian Capital Market Review LEBAH VALUE: Journal of Business Studies JPMA Global Management: International Journal of Management Science and Entrepreneurship
Intan Nurul Awwaliyah
Fakultas Ekonomi Dan Bisnis, Universitas Jember, Indonesia
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The Effect of Servant Leadership on Employee Performance with Organizational Citizenship Behaviors as Intervening Variable Study Case at Bank BTPN Jakarta Head Office Dicka Fadillah Putrawijaya; Sri Wahyu Lely Hana; Intan Nurul Awwaliyah
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 2 (2022): Budapest International Research and Critics Institute May
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i2.5060

Abstract

This study investigated the effect of servant leadership on employee performance with organizational citizenship behavior as an intervening variable at Bank BTPN Jakarta Head Office. The population of this study were permanent employees at Bank BTPN Jakarta Head Office. The total population of permanent employees at Bank BTPN Jakarta Head Office were 391, including all business lines with permanent employee status at Bank BTPN Jakarta Head Office. Sampling technique used proportional random sampling, there were 78 respondents. The methods of data collections were survey, literature review, and questionnaire. Data analysis used outer model analysis, inner model analysis, and line analysis. The result showed that servant leadership contributes to a significant impact on employee performance. The second research results obtained proved that servant leadership positively influences and significantly impacts organizational citizenship behavior. The third result showed that organizational citizenship behavior positively influence and significantly impact employee performance. Furthermore, the following result showed that servant leadership significantly impacts employee performance through organizational citizenship behavior.
Co-Authors Aditya Putra Dewantara Agustriono, Aldi Ahmad Ahsin Kusuma Mawardi Arika Indah Kristiana Azizah, Zakiyah Lina Nur Baihaqi, Yustri Bayu Aprillianto Berlian Dea Permatasari Diana Sulianti K Tobing Dicka Fadillah Putrawijaya Didik Pudjo Musmedi Eka Bambang Gusminto Elok Sri Utami Ema Desia Prajitiasari Gusti Ayu Wulandari Hadi Paramu Handriyono Handriyono Husada, Syafril Widya Husodo, Zaafri Ananto Ika Barokah Suryaningsih Ilma, Muhammad Zidni Isti Fadah Kris Ossy Novian Kristian Suhartadi Widi Nugraha Lilik Farida Markus Apriono Marmono Singgih Mohamad Satria Abimantara Nining Ika Wahyuni NURDIN, DJAYANI Purnamie Titisari Resa Meita Ary Putri Ririn Irmadariyani Siela Sudy Syahputri Siti Maria Wardayati Sri Wahyu Lelly Hana Setyanti Sumani . Susanti Prasetiyaningtiyas Susanto, Arnis Budi Suwargono, Eko Syahputri, Hilda Mega Syahputri, Vika Vanya Pinkan Maridelana Wahdanatul Warida Wasito Wasito Widayati, Amrih Widodo, Roni Wilantari, Regina Niken Winda Amilia Wisand, Sultan Risaldi