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All Journal Jurnal Buana Informatika Jurnal Komputer Terapan Jurnal TAM (Technology Acceptance Model) JUTIK : Jurnal Teknologi Informasi dan Komputer JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JurTI (JURNAL TEKNOLOGI INFORMASI) JISTech (Journal of Islamic Science and Technology) JuSiTik : Jurnal Sistem dan Teknologi Informasi Komunikasi Bitnet: Jurnal Pendidikan Teknologi Informasi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Ekonomi Manajemen Sistem Informasi ABSYARA: Jurnal Pengabdian Pada Masyarakat Informatics and Enginering Dedication Jurnal Teknologi Sistem Informasi Klik - Jurnal Ilmu Komputer Arcitech: Journal of Computer Science and Artificial Intelligence Innovative: Journal Of Social Science Research JOINTECOMS (Journal of Information Technology and Computer Science) TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi MDP Student Conference Jurnal Penelitian Sistem Informasi Journal Of Informatics And Busisnes Jurnal Elektronika dan Teknik Informatika Terapan Jurnal Rekayasa Sistem Informasi dan Teknologi Jurnal Sains Student Research Nusantara Journal of Multidisciplinary Science Jurnal Penelitian Teknologi Informasi dan Sains MERDEKA: Jurnal Ilmiah Multidisiplin Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Riset Teknik Komputer Jurnal Riset Sistem Informasi Jurnal Sistem Informasi, Manajemen dan Teknologi Informasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi Jurnal Sains dan Teknologi Jurnal TAM (Technology Acceptance Model) IJEMA
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Journal : arcitech journal of computer science and artificial intelligence

Perencanaan Strategis Sistem Informasi Pada PT. Cakra Prima Nusantara Menggunakan Metode Ward and Peppard Nicholas Roy Biantoro; Dicky Pratama
Arcitech: Journal of Computer Science and Artificial Intelligence Vol. 6 No. 1 (2026): June 2026
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/arcitech.v6i1.17217

Abstract

Prior studies applying the Ward and Peppard framework to logistics firms have been confined to standalone, internally-scoped ecosystems, leaving a research gap in cross-organizational IS/IT alignment with a national principal platform. This study addresses that gap by formulating a Strategic Information Systems Plan (SISP) for PT Cakra Prima Nusantara, an authorized distributor of Pupuk Sriwidjaja in South Sumatra, whose operations suffer from data fragmentation due to manual inventory recording, an unintegrated accounting system, and fleet coordination reliant solely on instant messaging. Employing a qualitative case study approach, data were collected through structured interviews, field observation, and document review, then analyzed using the Ward and Peppard framework encompassing Value Chain, PESTEL, SWOT, Critical Success Factors (CSF), and McFarlan Strategic Grid. The study produces an IS/IT blueprint — the Cakra Integrated Distribution System (CIDS) — integrating all internal operational units via cloud architecture and synchronizing fertilizer quota data in real-time with the principal's Distribution Planning and Control System (DPCS) through an API Gateway. This research scope covers strategic planning up to the roadmap and application portfolio stage, not system implementation. The principal contribution to SISP literature lies in demonstrating how the Ward and Peppard framework can be adapted for inter-organizational IS alignment within subsidized commodity distribution, a context underexplored in existing studies.
Analisis IT Service Management (ITSM) Menggunakan Framework ITIL V4 pada PT. PBM Bahari Raharja Permai Fachrizal Fadhil Oktafian; Dicky Pratama
Arcitech: Journal of Computer Science and Artificial Intelligence Vol. 6 No. 1 (2026): June 2026
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/arcitech.v6i1.17251

Abstract

Information technology plays an important role in supporting organizational operations, including in the cargo handling and logistics sector. However, studies on the implementation of ITIL V4 in logistics companies that integrate ERP Orlansoft and Inventory Management applications remain limited. This study aims to analyze the maturity level of IT service management at PT. PBM Bahari Raharja Permai using the ITIL V4 framework. The research methods include observation, interviews, questionnaires distributed to 13 respondents, SWOT analysis, and RACI mapping. The analysis focuses on the domains of Service Desk, Incident Management, Monitoring and Event Management, and Continual Improvement. The novelty of this study lies in the application of the ITIL V4 framework to evaluate IT services in a cargo handling company utilizing ERP Orlansoft and Inventory Management applications to support its operations. The results indicate that all domains achieved Level 4 (Managed), with scores of 3.85 for Service Desk, 3.96 for Incident Management, 3.74 for Monitoring and Event Management, and 3.73 for Continual Improvement. These findings provide an important basis for improving IT service quality in a structured manner and serve as a reference for ITIL V4 implementation in the logistics sector.
Co-Authors Abdurrahman, M Aulia Abi Zidan Abiyyu Al Thoriq Zidan Achmad Rivaldi Adelitan Salsabilah Amir Agnes Monica Ahmad Andika Pratama Albert Wijaya Alfredo Kristian Alvian, Muhammad Christian Alyssa Hasyim Andrean Tjen Angelim Angelina Paramitha Anggoro Aryo P Ariadne Clarissa Darnetta Oswari Arisandi, Dessi Arya Darma Saputra Audina, Mia Divia Calista Silvia Jaya Callista Felisya Cesya Catherine Charles Yandhika Daffa Aqilahsyah Darren Hansen Darriel Dapples Dealy Alti Dedi Ferdinan Manalu Denita, Nayra Alya Derry Alamsyah Deryl Andeya Yeremia Dheren Harliana Halim Dwiki Yosinta Ulpa Dyah Handayani Dyon Fillipo Ellen Fransisca Evan Gunawan Fachrizal Fadhil Oktafian Felinsia Pung Handoko Fernando Alfian Fithri Selva Jumeilah fithri selva jumeilah Fitria Choirunisa Fredy Suwanto gasim, Gasim Georgerius Alesandro Christianto Gunawan, Jenifer Hendri Sopryadi Hermawan Hermawan Ilham Swandanang Imam Fathul Aziz Inayatullah Inayatullah Inayatullah, Inayatullah Ishak, Reven Rudy Jodi Putra Aljabbar Jonathan Christian Teofilus Chang Juan Juan Karina karina Kennan Hamilton Kenny Lie Kevin Brillian Kevin Fernando Cahyadi Kristian, Alfredo Leo Putra Pratama Lioe, Valencia Lionnell Julycell Huang M Rafli M. Fazril Afni Pratama M.Zacky Aulya Mahendra Gilang Marcell Fernando Wongso Mario Aldy Wijaya Marvin Junaidi Michael Michael Michael Saputra Michella Valery Muhammad Akbar Muhammad Arsya Pradana Muhammad Aziz Muhammad Aziz Muhammad Marshell Rivai Muhammad Roid Lumbantobing Muhammad Wildan Mulia Perdana, Prayogi Muthia Syakirah Muthia Syakirah Syakirah Mutiara Astri Pradina Nabilah Syahwalrani Nelson Nelson Nicholas Nicholas Nicholas Roy Biantoro Nickolas Su Niko Ananda Limmanto Noval Saputra Novan Wijaya Nurwijayanti Odelia Permata, Imelda Nova Putri Fathonah Putri Meylani, Viola Rahmad Firdaus Rahmad Firdaus Rajaguguk, Rifaldi Febriansyah Richi, Michael Rifaldi Febriansyah Rajaguguk Ritzy Effendy Rizani Teguh Rizki Sandrina Ayu Roger Skavinsky Teddy Safina Riadi Seftian, M. Gilang Shella Marcelia Siti Sheila Mozza Fatihah Siti Sheila Mozza Fatihah W Skavinsky Teddy, Roger Steven Tan Su, Nickolas Suwanto, Fredy Syeira Khaerani Theresia Chintia Herawati Tinaliah, Tinaliah Tria Nanda Mughny Triana Elizabeth, Triana Ubaidillah Ubaidillah Valens Florencia Vincent Andreson Viola Putri Meylani Vionetha Lavega Virgie, Marsella Vivian Vivian Wasilah Maulia Wilbert Anderson Yeremia, Deryl Andeya Yoannita Yoannita, Yoannita Yoga Dwi Andhika Yoseph Felix Marchello Zidan, Abiyyu Al Thoriq