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All Journal IJISTECH (International Journal Of Information System & Technology) Jurnal Sains Sosio Humaniora Jurnal ICT : Information Communication & Technology Jurnal Review Pendidikan dan Pengajaran (JRPP) REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer IJISTECH International Journal of Social and Management Studies (IJOSMAS) Inspirasi Ekonomi : Jurnal Ekonomi Manajemen International Journal of Business, Law, and Education International Journal of Educational Research and Social Sciences (IJERSC) Jurnal Investasi Islam Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Jurnal Ilmu Komunikasi International Journal of Advance Social Sciences and Education (IJASSE)
Mety Titin Herawaty
Universitas Bina Sarana Informatika
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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The Influence of Service Quality and Price on Alfamart Consumer Loyalty with Customer Satisfaction As Mediation Variables Herawaty, Mety Titin; Aprillia, Aprillia; Rahman, Aan; Rohimah, Luthfia; Taruna, Helmy Ivan; Styaningrum, Etik Dwi; Suleman, Dede
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.63 KB) | DOI: 10.5555/ijosmas.v3i2.179

Abstract

This study aims to analyze the quality of service and price on consumer loyalty, with the variable customer satisfaction as a mediating variable. Data collected from 100 respondents of Alfamart minimarkets in Jakarta, Bogor, Depok, Tangerang and Bekasi. The distribution was carried out during December 2021, using the google form due to the pandemic conditions. The research method used is purposive sampling, namely people who shop at the Alfamart Minimarket in the last month and are willing to fill out the questionnaire that the researcher gave. The collected data were analyzed using Structural Equation Modeling with SmartPLS version 3.0 software. Hasil penelitian menunjukkan Service Quality has a positive and significant effect on Customer Satisfaction, Price has a positive and significant effect on Customer Satisfaction, Service Quality has a positive and significant effect on Customer Loyalty, Price has a no significant effect on Customer Loyalty, Customer Satisfaction has a no significant effect on Customer Loyalty, Customer satisfaction did not significantly mediate the service quality and price variables on consumer loyalty.
The Effect Of Product Quality And Promotion On Customer Purchase Decisions Of Pizza Hut Restaurant In The City Of Tangerang Selatan With Price As Intervening Variable Suleman, Dede; Saputra, Fendi; Sugiyah, Sugiyah; Aprillia, Aprillia; Martias, Andi; Rohimah, Luthfia; Herawaty, Mety Titin; Rulando, Refindo Pradikta
International Journal of Social and Management Studies Vol. 3 No. 6 (2022): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v3i6.256

Abstract

This study aims to examine and examine the effect of product quality, promotion and price on purchasing decisions by Pizza Hut customers in South Tangerang City. This research is quantitative where data is obtained by giving Likert scale questionnaires to respondents who bought Pizza Hut products in the last three months in South Tangerang City. The data collection method used purposive sampling. From the questionnaires distributed online using the google form link, of the 96 respondents who filled out, only 94 data were eligible for further processing using the SmartPLS version 3.0 software. The results showed that product quality, promotion and price had a significant effect on purchasing decisions. price is not significant as a mediating variable on the effect of product quality on purchasing decisions, while on the effect of promotion on purchasing decisions, price becomes a significant mediating variable
The Effectiveness Of Using E-Money On The Smart Transportation Payment System In The City Of Jakarta Syah Putra, Arman; Titin Herawaty, Mety; Aisyah, Nurul
International Journal of Educational Research & Social Sciences Vol. 3 No. 1 (2022): February 2022
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijersc.v3i1.284

Abstract

The background of this research is how to find out the effectiveness of the use of electronic money that is applied to the transportation system so that it can help the payment system to be more sophisticated and can help the wider community in making payments quickly in various sectors. The method used in this study is to use the literature review method and use quantitative methods, which use survey tools, with a survey, the data will be confirmed as real data, which can be useful in data processing so that you can find out the results of the data in field. The problem raised in this research is how to make payments quickly on a transportation system that is already advanced and sophisticated. With an electronic money payment system, it will be able to solve the problem of this research so that it can be seen that the payment system is more effective than the previous payment system. The purpose of this research is how to find out a variable is considered effective if it affects other variables, with a variable that is considered effective, the other variables will follow from the variables raised in this study, the variable raised in this study is electronic money, smart transportation payment system on the transportation system in Jakarta.
Analisa Komunikasi Persuasif Guru Menangani Siswa dengan Perilaku Menyimpang di SMK Karya Mety Titin Herawaty
MUKASI: Jurnal Ilmu Komunikasi Vol. 4 No. 2 (2025): Mei 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian Algero

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/mukasi.v4i2.4331

Abstract

Based on data from the Counseling Guidance teacher at the Karya Education Foundation Vocational High School (SMK) in the odd semester of the 2023/2024 academic year, there were 25 cases of student deviant behavior, which included bullying, violation of discipline, tardiness, and physical violence, this number shows an increase of 25% compared to the previous semester. Teachers as educators have an important role in guiding students towards more positive behavior. This study aims to analyze the role of persuasive communication teachers carry in dealing with students with deviant behavior at SMK Yayasan Pendidikan Karya. This research uses a qualitative approach with data collection techniques in the form of in-depth interviews with Counseling Guidance (BK) teachers, homeroom teachers, and several students, observation of interactions inside and outside the classroom, and documentation analysis in the form of student evaluation records. The results showed that persuasive communication of counseling guidance teachers, and homeroom teachers, which was carried out through an empathic approach, the use of polite language, as well as providing motivation and advice, was able to have a positive impact on changes in student behavior. A personal approach carried out consistently and tailored to the character of each student has proven to be more effective in building constructive relationships between teachers and students.
Platform-Based Management and Psychological Contract Dynamics in Digital Employment: A Systematic Literature Review Rohani Lestari Napitupulu; Hermin Sirait; Mety Titin Herawaty
Jurnal Investasi Islam Vol. 11 No. 2 (2026): Jurnal Investasi Islam (JII)
Publisher : FEBI IAIN Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/jii.v11i2.15573

Abstract

The rapid growth of the platform economy has transformed employment relationships through algorithmic management systems that replace human supervision with automated computational controls. While these systems optimize operational efficiency, their impact on worker psychological contracts and social exchange dynamics remains fragmented in existing literature. This systematic literature review synthesizes empirical evidence from 39 studies retrieved from the Scopus database using the PRISMA protocol and PEO framework to examine how platform-based management influences psychological contract formation, fulfillment, and reciprocity in digital work. Methodological quality was evaluated using the Mixed Methods Appraisal Tool (MMAT), and data were analyzed via a six-phase thematic coding procedure. Findings reveal three primary pathways of influence: asymmetry in contract formation driven by automated onboarding, contract fulfillment contingency dictated by perceived algorithmic justice and transparency, and structural reciprocity deficits stemming from a dominant transactional orientation. Furthermore, institutional trust, perceived fairness, and experienced autonomy function as critical cognitive mediators, while platform type and worker dependence moderate behavioral outcomes. Theoretically, this review advances Psychological Contract Theory and Social Exchange Theory by revising foundational assumptions regarding mutuality, agency, and relational investment, while conceptualizing three novel constructs: Algorithmic Reciprocity, Conditional Reciprocity, and Multi-Dimensional Algorithmic Justice. Practically, the study offers targeted guidelines for platform companies, workers, policymakers, and regulators to build equitable digital employment ecosystems.
Co-Authors A Asep Aan Rahman Andi Martias Aprillia, Aprillia Arman Syah Putra Asep Dony Suhendra Bilgah Bilgah Cahyadi, Cepi Cepi Cahyadi Dede Suleman Elvira, Lela Eneng Iviq Hairo Rahayu Fara Mutia Gampu, Seska Helmy Ivan Taruna Iwan Asmadi Lela Elvira Mahmud Syarif Nurul Aisyah Nurul Aisyah Rachmat Hidayat Rohani Lestari Napitupulu Rohimah, Luthfia Rulando, Refindo Pradikta Saputra, Fendi Sirait, Hermin Slamet Heri Winarno Styaningrum, Etik Dwi Sugiyah Sugiyah, Sugiyah Susan Rachmawati Syah Putra, Arman Syarif , Mahmud Zahra Zahra Zahra