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All Journal Media Statistika Jurnal Sains dan Seni ITS IPTEK The Journal of Engineering IPTEK Journal of Science IPTEK Journal of Proceedings Series IPTEK The Journal for Technology and Science Jurnal Statistika Universitas Muhammadiyah Semarang CAUCHY: Jurnal Matematika Murni dan Aplikasi Journal of the Indonesian Mathematical Society Jurnal Teknobisnis Syntax Literate: Jurnal Ilmiah Indonesia BAREKENG: Jurnal Ilmu Matematika dan Terapan J-SAKTI (Jurnal Sains Komputer dan Informatika) Jambura Journal of Mathematics Accounting and Management Journal Inferensi Journal of Infrastructure and Facility Asset Management Madaniya JAMBURA JOURNAL OF PROBABILITY AND STATISTICS J-SAKTI (Jurnal Sains Komputer dan Informatika) JURNAL ILMIAH GLOBAL EDUCATION Journal of Social Research COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Journal Research of Social Science, Economics, and Management Sewagati
Vita Ratnasari
Jurusan Statistika Institut Teknologi Sepuluh Nopember
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Analysis of the Influence of 7P Marketing Mix on Customer Satisfaction and Loyalty: A Case Study of Nanda Gift & Souvenir Shop Ananda, Dwi Shinta; Ratnasari, Vita
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3003

Abstract

In the midst of increasingly fierce market competition, Nanda Gift & Souvenir Shop, as a provider of a wide range of gift products for various events, faced the challenge of increasing customer satisfaction and loyalty. The background of this problem arises from the level of customer satisfaction that is not optimal, which then has an impact on the low level of loyalty and the frequency of purchases of regular customers. This study aims to identify the factors that affect customer satisfaction at Nanda Gift & Souvenir Shop and evaluate the effectiveness of using Marketing Mix 7P to strengthen customer loyalty. The analysis was carried out by quantitative method through the distribution of questionnaires with 202 respondents, then analyzed using Structural Equation Modeling Partial Least Square (SEM-PLS). Based on the results of SEM-PLS analysis, it was found that the factors of product, price, place, promotion, labor, process, and physical evidence have a significant influence on customer satisfaction. The labor factor has the most dominant influence, followed by product, promotion, and physical evidence. Furthermore, the results of the study show that customer satisfaction has a significant and positive influence on customer loyalty. Customers who are satisfied with the products and services they receive tend to have higher levels of loyalty.
Pemilihan Skala Prioritas Lokasi Pemasangan Sisip Trafo Distribusi dengan Metode Ahp – Topsis di PT. PLN ULP Pangkalan Bun Bachtiar, Raditya Fahmi; Ratnasari, Vita
Syntax Literate Jurnal Ilmiah Indonesia
Publisher : Syntax Corporation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/syntax-literate.v8i12.14217

Abstract

In this study, a total of 57 transformers with a load measurement status above 95% (overload) were recorded in the year 2022 and require transformer insertions. Every year, PLN ULP Pangkalan, on average, carries out a transformer insertion program of 10 transformers due to budget limitations. With this number, it is necessary to prioritize locations based on 6 criteria: transformers with overloads >95%, maneuvering up to 50% of existing transformers, a waiting list of ready-to-connect customers, business tariff (B) customers, landowner permits required, and the need for adding new network extensions. The Analytic Hierarchy Process (AHP) method is used for weighting the criteria, followed by the Technique for Other Preference by Similarity of Ideal Solution (TOPSIS) method to determine the priority sequence of distribution transformer insertion locations. The results of the AHP method show that the highest weight is assigned to the criteria of transformers with overloads >95%, with a weight of 59.3%. The lowest weight is assigned to the criteria of having business tariff (B) customers, with a weight of 3.8%. Using the TOPSIS method, the top priority location for distribution transformer insertion is at substation PBN-0262, with a preference value of 0.721038962870702. Meanwhile, the lowest priority location is found at transformer PBH-0054, with a preference value of 0.157302058325342. The sensitivity analysis results show that the priority sequence of distribution transformer insertion locations remains consistent and does not significantly change, indicating that the TOPSIS method's prioritization results in this study are consistent.
Co-Authors A. Tuti Rumiati Achmad Choiruddin Adatul Mukarohmah Agnes Tuti Rumiati Almira Qattrunnada Qurratu'ain Ananda, Dwi Shinta Andrea Tri Rian Dani Anita Susanti Arif Khoirul Anam AVIANTHOLIB, IGAR CALVERIA Bachtiar, Raditya Fahmi Baredwan, Abdullah Husin Bastian, Endhy Bastian, Endhy Cinde Pristi Kurnia Merdiko Citto Pacama Fajrinia Clara Dewanti Dani, Andrea Tri Rian Deby Lolita Permatasari Dedy Dwi Prastyo Dwi Maumere Putra Eko Wahyu Wibowo Elika Tantri Eling Anindita, Raden Erma Oktania Permatasari Fachrian Bimantoro Putra Farid Achmadi Farony, Rivan Faurizal Limansyah Fauziyah, Meirinda Febriliani Masitoh Feni Ira Puspita, Feni Ira Fithriasari, Kartika Fitriana, Dewi Fuad Achmadi Gita Prestalita Halistin, Halistin Haryono Haryono Hesikumalasari Hesikumalasari Hitapriya Suprayitno, Hitapriya Husna Miratin Nuroini I Nyoman Budiantara I Putu Artama Wiguna Ida Nur Indah Sari Insan Amalia Mutfi Ismaini Zain Karimah, Aprilia Fitri Khaerun Nisa' Ludia Ni’matuzzahroh Made Ayu Dwi Octavanny Madu Ratna Mahendra Wardhana, Mahendra Marshiela, Jessie Reyna Maulidiah Nitivijaya Mokh. Suef Muhammad Aldani Zen NARITA YURI ADRIANINGSIH Ni'matuzzahroh, Ludia Nina Saraswati Nina Saraswati Nisa Andini Novidianto, Raditya Nuroini, Husna Mir'atin Okka Kusumawati Asmoyo Permatasari, Erma Oktania Purhadi Purhadi Putra, Fachrian Bimantoro Qonita Qurrota A'yun R Sutjipto Reny Nadlifatin Retno Dewi Yulianti Rhifda Zukhrufi Ria Asih Aryani Soemitro Rifani Nur Sindy Setiawan Rizfanni Cahya Putri Rizky Amalia Yulianti Santi Puteri Rahayu Setiawan Setiawan Shofi Andari Sifriyani, Sifriyani Sitti Imaslihkah Suci Amalia Talmera, Annisa Triana Tandri Patih Taufiqotul Masrukha Tesha Nisva Tiza Ayu Virania Veniola Forestryani Vida Faiza Rochmah Wahyu Indri Astuti Wibawati Wibawati Winarni Kurniasari Yashintia Arien Epriliyanti Yollafie Asmara Yovita Liana Salsabila Yuanita Damayanti Zen, Muhammad Aldani