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All Journal Journal The Winners Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Manajemen Teori dan Terapan EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis DeReMa (Development Research of Management) Jurnal Manajemen Petra International journal of Business Studies (IJBS) MABIS: Manajemen dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Accounting, Entrepreneurship and Financial Technology (JAEF) Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Management Analysis Journal Jurnal Ilmiah Kesehatan Sandi Husada
Gracia Ongkowijoyo
Universitas Ciputra
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Health Professions Nursing Public Health Social Sciences Other

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Is Innovation the Missing Link in the Competitive Advantage of Indonesia's Small and Medium Enterprises in the Fashion Industry? Fedrerika Fedrerika; Gracia Ongkowijoyo
Petra International Journal of Business Studies Vol. 7 No. 2 (2024): DECEMBER 2024
Publisher : Master of Management, School of Business and Management, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/petraijbs.7.2.221-234

Abstract

This study focuses on how SMEs in the fashion industry in East Java relate to one another in terms of entrepreneurial orientation (EO), market orientation (MO), innovation (INNO), and competitive advantage (CA). Using a quantitative technique and Google Forms to collect data, 130 respondents from SMEs in the fashion business in East Java were selected. This study aims to understand how EO and MO drive INNO and affect CA. The results show that, although EO encourages innovation, it does not immediately improve competitive advantage. Rather, MO and INNO have a more significant impact on CA, highlighting the significance of market knowledge and ongoing product innovation in achieving competitive advantage. This finding implies that modifying strategies can strengthen competitive positioning in response to market conditions. Limitations regarding regional focus and unanalyzed external factors highlight the need for future studies to expand their reach and evaluate other contextual influences.
THE EFFECT OF SUPPLY CHAIN DRIVERS ON PRODUCTION PERFORMANCE IN THE INDONESIAN FOOD AND BEVARAGE MANUFACTURING INDUSTRY Ongkowijoyo, Gracia
DeReMa (Development Research of Management): Jurnal Manajemen Vol. 19 No. 1 (2024): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v19i1.8066

Abstract

The food and beverage industry is a major contributor to the Indonesian economy, and the Covid-19 epidemic heavily influenced its supply chain sustainability. The purpose of this study is to examine the effect of innovation and demand optimization on partnerships in production and production performance in the food and beverage manufacturing industry in Indonesia. This research is a quantitative study using PLS-SEM. Data collection in this study was carried out by distributing questionnaires with a sample of 54 respondents of owners and managers working in the medium-large food and beverage manufacturing companies in Indonesia. The findings indicate that innovation and demand optimization can encourage companies to do partnerships in production. Innovation and demand optimization also shown to improve company’s production performance. However, there is no significant effect between partnerships in production and production performance. This is because partnerships often experience a dilemma due to the influence on company performance which may either be favorable or unfavorable to the production performance. The research findings extend literature of supply chain management in the context of internal perspectives of the companies. The context of the research is limited to small numbers of medium-large companies in Indonesia, thus, call for further examination with a larger sample size and in different contexts for further finding generalization. This research provides broader view on the internal perspectives of company’s supply chain management through the perspective of Resource Based View, as well as providing several suggestions for managers of medium-large food and beverage manufacturing companies in developing countries.Abstrak dalam Bahasa Indonesia. Industri makanan dan minuman merupakan kontributor utama perekonomian Indonesia, dan pandemi Covid-19 sangat mempengaruhi keberlanjutan rantai pasokannya. Tujuan dari penelitian ini adalah untuk menguji pengaruh inovasi dan optimalisasi permintaan terhadap kemitraan produksi dan kinerja produksi pada industri manufaktur makanan dan minuman di Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan PLS-SEM. Pengumpulan data pada penelitian ini dilakukan dengan menyebarkan kuesioner dengan sampel sebanyak 54 responden pemilik dan manajer yang bekerja pada perusahaan manufaktur makanan dan minuman menengah-besar di Indonesia. Temuan menunjukkan bahwa inovasi dan optimalisasi permintaan dapat mendorong perusahaan untuk melakukan kemitraan dalam produksi. Inovasi dan optimalisasi permintaan juga terbukti meningkatkan kinerja produksi perusahaan. Namun, kemitraan produksi tidak berpengaruh signifikan terhadap kinerja produksi. Hal ini disebabkan karena kemitraan produksi seringkali mengalami dilema apakah bisa menguntungkan atau merugikan terhadap kinerja produksi. Temuan penelitian ini memperluas literatur manajemen rantai pasokan dalam konteks perspektif internal perusahaan. Konteks penelitian ini terbatas pada sejumlah kecil perusahaan menengah-besar di Indonesia, sehingga memerlukan penelitian lebih lanjut dengan jumlah sampel yang lebih besar dan dalam konteks yang berbeda untuk meningkatkan generalisasi temuan penelitian. Penelitian ini memberikan pandangan yang lebih luas mengenai perspektif internal manajemen rantai pasok perusahaan melalui perspektif Resource Based View, serta memberikan beberapa saran bagi para manajer perusahaan manufaktur makanan dan minuman menengah-besar di negara berkembang
Entrepreneurial Orientation Dimensions, Competitive advantage, and Indonesian F&B SMEs Performance Parthasarathi, Shrinithy; Ongkowijoyo, Gracia
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 6 (2025): Dinasti International Journal of Economics, Finance & Accounting (January - Feb
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i6.4055

Abstract

This research examines the relationship between entrepreneurial orientation and the performance of SMEs within the food and beverage industry in East Java – Indonesia. With the help of an online survey, data were gathered from 105 participants using a structured questionnaire adopting an exploratory quantitative research design. These highlights indicate that many respondents are mature business people, with over 50% being 36 years and above. The study reveals that F&B remains the fastest-growing sector, with an average annual growth rate of 5.33% after COVID-19. The findings of the study show that the element of entrepreneurial orientation has the most significant impact on the firm competitiveness and performance. This research adds to the literature on how these businesses can effectively manage environmental changes and adjust to new opportunities and threats. The findings indicate that educating SME owners about entrepreneurship would enhance the businesses’ performances and sustainability in the F&B market
The Effect of Media Marketing Effort, E-Wom on Apartment Purchase Decision with Information Transparency as moderating variable Sari, Isti Okvita; Krisprimandoyo, Denpharanto Agung; Teofilus, Teofilus; Ongkowijoyo, Gracia
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7781

Abstract

This study investigates the influence of Social Media Marketing Efforts (SMME), Electronic Word of Mouth (E-WOM), and Information Transparency on apartment purchase decisions. Using a quantitative descriptive approach, data were collected from consumers who had purchased apartments at Barsa City Yogyakarta and analyzed through multiple regression and statistical tests in SPSS. The Macro PROCESS tool was employed to test the moderation hypothesis. The results revealed that SMME and E-WOM significantly and positively impact apartment purchase decisions, emphasizing the importance of social media strategies and consumer recommendations in driving purchases. However, the hypothesis regarding the moderating role of Information Transparency was not supported, indicating that the level of transparency does not alter the influence of SMME and E-WOM on purchase decisions. These findings highlight the critical role of social media marketing and E-WOM in shaping consumer behavior in the property sector, while also suggesting that other factors may better explain the role of Information Transparency.
The interplay of CSR, ethical leadership, and corporate governance on Indonesia’s construction material firm performance Dewi, Theresia Dinda Kusuma; Ongkowijoyo, Gracia
Manajemen dan Bisnis Vol 24, No 2 (2025): September 2025
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v24i2.910

Abstract

This study examines how Corporate Social Responsibility (CSR), Ethical Leadership (EL), and Corporate Governance (CG) affect firm performance in Indonesia's construction materials industry. Using data from 84 industry professionals, the research employed partial least squares regression analysis to investigate these relationships. The findings reveal that corporate governance has a significant direct positive impact on firm performance, while CSR and ethical leadership show no significant direct effects. However, corporate governance plays a crucial moderating role, negatively moderating the relationship between CSR and performance while positively moderating the link between ethical leadership and performance. These results suggest that the effectiveness of both CSR initiatives and ethical leadership practices depends heavily on the strength of corporate governance mechanisms. The study contributes to stakeholder theory and provides practical insights for business leaders and policymakers on how to enhance organizational performance through better integration of social responsibility, ethical leadership, and governance practices. The findings highlight the importance of developing robust governance frameworks that can effectively translate CSR and ethical leadership initiatives into improved business outcomes.
Bridging The Trust Gap: Strategies To Enhance Customer Confidence In International E-Commerce Lie, Shannon Kimberly; Ongkowijoyo, Gracia
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 3 (2025): Juli
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v13i3.7384

Abstract

This study investigates the trust gap between international e-commerce platforms and local customers. retailing. A questionnaire was developed and distributed online using a non-probability judgment sample of international e-commerce platform users with the age above 18 in Surabaya, East Java. Data were analyzed using partial least squares (PLS) regression method on SmartPLS software. These research findings reveal perceived security and privacy concerns influence customer trust and loyalty in the context of international e-commerce platforms. Moreover, customer trust acts as a mediating factor between perceived security, privacy concern, and customer loyalty, highlighting its crucial role in fostering positive customer relationships. These results contribute to a deeper understanding of consumer behavior within the Indonesian e-commerce landscape. By identifying and addressing the specific concerns surrounding privacy and security, international e-commerce platforms can attract more Indonesian customers who might otherwise be hesitant to engage with them.
Examining Business Performance of Indonesian MSMEs: Dynamic Capabilities that Matter Ongkowijoyo, Gracia; Phandy, Lindsey Brittany; Gandakusuma, Nielsen
Management Analysis Journal Vol. 14 No. 3 (2025): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v14i3.25473

Abstract

The study aims to examine the influence of various dimensions of DC—sensing, learning, and integrating/coordination capabilities—on the business performance of Micro, small, and medium-sized enterprises (MSMEs), as well as the potential moderating effect of firm scale. MSMEs are integral to Indonesia's economic framework. However, their resilience is challenged by economic crises and the COVID-19 pandemic, which emphasized the importance of dynamic capabilities (DC) in adapting to volatile environments. Using a quantitative approach, data were collected via questionnaires from 51 Indonesian MSMEs. Findings indicate that learning and integrating/coordination capabilities significantly enhance business performance, while sensing capability does not. Firm scale shows no moderating effect, suggesting uniform strategies across micro, small, and medium enterprises. This study enhances the existing DC theory by elucidating the specific contributions of its dimensions within resource-limited environments and offers practical recommendations for MSME managers to focus on skill enhancement and operational effectiveness to achieve sustained growth.
Assessing the Mediating Role of Competitive Advantage: The Influence of Innovation Capabilities and Strategic Flexibility on Firm Performance in East Java’s F&B Industry Post COVID-19 Gunawan, Clara Angelia; Ongkowijoyo, Gracia
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 1 (2025): Dinasti International Journal of Economics, Finance & Accounting (March-April 2
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i1.4004

Abstract

This study investigates the mediating role of competitive advantage in the innovation capability and strategic flexibility-firm performance link, in regard to the food and beverage SMEs of East Java, post-COVID-19. This research will seek to explain how these two factors contribute to firm performance by having competitive advantage as a mediating variable. Data were collected from 107 respondents who underwent quantitative analysis. The results showed that innovation capability significantly and directly affects competitive advantage and firm performance, while strategic flexibility affects firm performance only significantly through the mediation of competitive advantage, noting its indirect role. Again, this research points to the enhancement of innovation capabilities as an important way to sustain competitive advantages; hence, a recommendation goes to SMEs in East Java for strategizing to become adaptable. The findings form a helpful indication for the SME managers on how to develop long-term performance in the dynamic business environment.
Analysis of service waiting time and its impact on patient satisfaction at siloam hospitals Makassar R. Lekay, Petrus; Ongkowijoyo, Gracia; Teofilus, Teofilus; Sarwoko, Endi
Jurnal Ilmiah Kesehatan Sandi Husada Vol 14 No 2 (2025): Jurnal Ilmiah Kesehatan Sandi Husada
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Akademi Keperawatan Sandi Karsa (Merger) Politeknik Sandi Karsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35816/jiskh.v14i2.1318

Abstract

Introduction: Hospital service efficiency plays a crucial role in shaping patient satisfaction, which is widely regarded as a key indicator of healthcare quality. Waiting time is one of the most frequently cited factors influencing patients’ perceptions of service performance. However, satisfaction is also affected by interpersonal aspects, such as professionalism and friendliness of healthcare staff. This study examines the relationship between service waiting time and patient satisfaction at Siloam Hospitals Makassar, focusing on registration, doctor, pharmacy, and cashier services. Methods: A quantitative research design was used, employing secondary data obtained from the MySiloam application. The study included 360 outpatients selected through purposive sampling. Independent variables consisted of waiting times for registration, doctor consultation, pharmacy services, and cashier processing, while patient satisfaction served as the dependent variable. Data were analyzed using the Chi-Squared Test to determine the relationship between waiting time categories and satisfaction levels. Results: The analysis showed no significant difference in registration waiting time between self–check-in users and those assisted by staff (ρ = 0.720). However, registration waiting time demonstrated a significant relationship with patient satisfaction (ρ = 0.009). In contrast, no significant associations were found between patient satisfaction and waiting times for doctor consultation (ρ = 0.202), pharmacy (ρ = 0.558), or cashier services (ρ = 0.831). Findings indicate that patients remain satisfied despite longer waits when services are delivered professionally and accurately. Conclusion: The study concludes that reducing registration waiting time may improve overall satisfaction, yet the interpersonal quality of healthcare services remains the most influential factor shaping patient perceptions and loyalty.These findings highlight the importance of enhancing both service efficiency and interpersonal service quality to strengthen patient perceptions and loyalty toward hospital services.
The Mediating Effect of Organizational Culture and Work Fatigue on Work Life Balance in the Context of Work from Home among Indonesian Workers Hongdiyanto, Charly; Halcon, Frederick Abainza; Yusup, Adi Kurniawan; Ongkowijoyo, Gracia
Journal The Winners Vol. 26 No. 2 (2025): Journal The Winners (In Progress)
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v26i2.13013

Abstract

Remote work has existed for quite some time, but has gained popularity with the onset of the COVID-19 pandemic, as all activities had to be conducted from home. The research gap lies in the scarcity of empirical evidence on how organizational culture and work fatigue mediate the relationship between Work From Home (WFH) and work-life balance (WLB), especially in the Indonesian context. This study examined whether organizational culture and work fatigue mediate the impact of WFH on WLB among Indonesian workers. The research aimed to understand how work-life balance is affected by organizational culture and work fatigue among Indonesian remote workers. Using purposive sampling, the research gathered data from 112 respondents and analyzed them with Smart PLS. The findings indicate that the direct relationship between WFH and WLB, as well as work fatigue is not significant. Similarly, the mediating effect of organizational culture and work fatigue on the relationship between work-from-home and work-life balance were not significant. Furthermore, the link between organizational culture and work-life balance is not significant. A significant relationship is observed only between work fatigue and WLB, and between WFH and organizational culture. This research is crucial because while remote work offers flexibility, it also poses challenges such as fatigue and blurred boundaries that may jeopardize employees' well-being. Understanding these dynamics helps organizations in developing supportive cultures and strategies to enhance employee WLB in the post-pandemic digital-first era.
Co-Authors Adi Kurniawan Yusup Agustiono, Agustiono Alex Maritz Andersen, Matthew Charly Hongdiyanto Cynthia Hartono Denpharanto Agung Krisprimandoyo Dewi, Theresia Dinda Kusuma Elia Ardyan Endi Sarwoko Febry, Timotius Fedrerika Fedrerika Gandakusuma, Nielsen Gunawan, Clara Angelia Gunawan, Kartikasari Halcon, Frederick Abainza Kurniawan, Felicia Bella Lenny Gunawan Lie, Shannon Kimberly Ortega Sevylla Tandra Parthasarathi, Shrinithy Phandy, Lindsey Brittany Prayogo, Jocelyn Cynara R. Lekay, Petrus Sari, Isti Okvita Sobhan Arisian Soesanto, Carlyn Sonata Christian Teofilus Teofilus, Teofilus Wendra Hartono Wiliam Santoso