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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesehatan Indonesia Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Menara Medika Jurnal Health Sains Jurnal Ekonomika Dan Bisnis Journal of Accounting and Finance Management (JAFM) Padma: Jurnal Pengabdian Kepada Masyarakat Innovative: Journal Of Social Science Research Jurnal Infokes (Informasi Kesehatan) Asian Journal of Environmental Research Journal of Scientific Insights International Journal of Psychology and Health Science
Ai Susi Susanti
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Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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PENGARUH SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) TERHADAP EFEKTIVITAS KERJA PELAYANAN FISIOTERAPI DI RSUD KESEHATAN KERJA Ratih Nurlatipah; Ai Susi Susanti
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 10 No. 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.943

Abstract

The purpose of this study is to see how the hospital management information system (SIMRS) affects the efficiency of physiotherapy at RSUD Kesehatan Kerja. The research approach employed is quantitative. Observation, questionnaires, interviews, and documentation studies were utilized to collect data. The total population is 5 respondents, namely physiotherapy officers and doctors Sp. KFR, and the sample used was 5 respondents using a sampling technique, namely saturated sampling. The results of this study showed a Spearman Rank correlation value of 0.975, which means the level of relationship between the variables of the hospital management information system (SIMRS) on the work effectiveness of physiotherapy services is between the intervals of 0.79 - 0.99 or a very strong relationship. Meanwhile, the effect of SIMRS variable (X) on variable (Y) work effectiveness of physiotherapy services is 95%. The study's findings indicate that hospital management information systems have an impact on the effectiveness of physiotherapy services at RSUD Kesehatan Kerja.
ANALISIS KELENGKAPAN BERKAS PASIEN RAWAT JALAN TERHADAP EFISIENSI PENGKLAIMAN BPJS DI RSUD KESEHATAN KERJA PROVINSI JAWA BARAT Ghani Rizqi Hasani; Ai Susi Susanti
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 10 No. 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.965

Abstract

The aim of this research is to find out the relationship between the availability of outpatient files and the effectiveness of BPJS claims in the RSUD Kesehatan Kerja in West Java Province. The research method used is descriptive with a quantitative approach. Technique of data collection by means of observation, questionnaires, and library study. Total population of objects: as many as 4,017 respondents. The research sample consists of two types of samples: the subject sample and the object sample. Subject sample of two respondents were taken using purposive sampling. While the sample object as many as 98 patients files for street care, especially patients with BPJS. The data analysis techniques used are validity tests, reliability tests, and Chi-Square tests. The results of the study showed that the level of completeness of the BPJS specialty outpatient files was 31.6%, the rate of effectiveness of BPJS claims was 84.6%, and the Chi-Square test resulted in a P-Value of 0,000 < 0.05. So the conclusion of this study is that there is a relationship between the availability of outpatient files and the effectiveness of BPJS claims in the RSUD Kesehatan Kerja Province of West Java.
PENGARUH MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RSUD KESEHATAN KERJA Riza Masitoh Hasifa; Ai Susi Susanti
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 11 No. 1 (2024): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v11i1.970

Abstract

This study aims to determine the influence of the quality of health services on the satisfaction of inpatients at the Occupational Health Hospital of West Java Province. The research method used is a quantitative method with a descriptive approach. Data collection techniques include distributing questionnaires and conducting literature studies. The total population is 2.500 patients per month. The sampling technique uses random sampling with a total sample size of 50 people. The data analysis techniques used are validity tests, reliability tests, and Spearman rank correlation tests. The research results show that the Spearman rank correlation coefficient value is 0.65 in the interval 0.6–0.799, which is categorized as strong. So, it can be concluded that the quality of health services has a strong influence on the satisfaction of inpatients at the West Java Province Occupational Health Hospital.
Penyuluhan Sehat Jiwa, Sehat Raga, dan Mandiri Bagi Para Lanjut Usia (Lansia) di Kelurahan Maleer, Kecamatan Batununggal, Kota Bandung Fitriyani, Sani; Sudradjat, Agus; Narjati Soejoto, Nina; Ayu Nuraeni, Yayang; Kusdiantini, Andini; Elvira, Shinta; Susi Susanti, Ai; Thesalonika, Lona
PADMA Vol 4 No 1 (2024): JURNAL PENGABDIAN KEPADA MASYARAKAT (PADMA)
Publisher : LPPM Politeknik Piksi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56689/padma.v4i1.1555

Abstract

Kegiatan pengabdian kepada masyarakat ini dilaksanakan dengan tema "Penyuluhan Sehat Jiwa, Sehat Raga, dan Mandiri Bagi Para Lanjut Usia (Lansia)" di Kelurahan Maleer, Kecamatan Batununggal, Kota Bandung. Program ini bertujuan untuk meningkatkan kualitas hidup para lansia melalui penyuluhan kesehatan jiwa dan fisik, serta mendorong kemandirian mereka dalam menjalani kehidupan sehari-hari. Penyuluhan ini melibatkan berbagai kegiatan seperti pemeriksaan kesehatan rutin, serta sesi edukasi tentang kesehatan mental serta pola hidup sehat. Para lansia juga diberikan informasi tentang cara mengelola stres dan menjaga kesehatan mental di usia lanjut. Selain itu, mereka diajarkan keterampilan praktis untuk meningkatkan kemandirian, seperti mengelola keuangan dan kegiatan sosial yang dapat meningkatkan kualitas hidup. Hasil dari kegiatan ini menunjukkan peningkatan kesadaran para lansia tentang pentingnya menjaga kesehatan fisik dan mental serta kemampuan mereka untuk lebih mandiri dalam menjalani kehidupan sehari-hari. Partisipasi aktif dan antusiasme para lansia selama kegiatan juga menunjukkan bahwa program ini diterima dengan baik dan memberikan manfaat yang signifikan bagi mereka. Kegiatan ini diharapkan dapat menjadi model bagi program-program serupa di daerah lain untuk meningkatkan kesejahteraan lansia.
Analisis penerimaan SIMRS menggunakan metode TAM (Technology Acceptance Model) di RS Hermina Arcamanik Bandung Husnaeni, Laela Anggraeni; Susanti, Ai Susi
Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal Vol. 14 No. 01 (2023): Jurnal Ilmu Kesehatan Bhakti Husada: Health Science Journal
Publisher : Lembaga Penelitian Sekolah Tinggi Ilmu Kesehatan Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34305/jikbh.v14i01.731

Abstract

Latar Belakang: Sistem Informasi Manajemen Rumah Sakit yang selanjutnya disingkat SIMRS adalah suatu sistem teknologi informasi komunikasi yang memproses dan mengintegrasikan seluruh alur proses pelayanan Rumah Sakit dalam bentuk jaringan koordinasi, pelaporan dan prosedur administrasi untuk memperoleh informasi secara tepat, akurat, dan merupakan bagian dari Sistem Informasi Kesehatan. Sistem Informasi Manajemen Rumah Sakit (SIMRS) sekarang ini menjadi salah satu sarana pendukung yang tentunya memiliki peran penting bagi Rumah sakit agar mampu memberikan pelayanan terbaiknya. Metode: Pengukuran Penerimaan Petugas Terhadap Penggunaan SIMRS dilakukan dengan metode TAM (Technology Acceptance Model) . Yang mana penelitian ini bertujuan untuk mengevaluasi bagaimana sikap pengguna terhadap penggunaan SIMRS menggunakan metode TAM, sehingga presepsi pegawai dapat diketahui. Metode penelitian yang digunakan adalah metode kuantitatif, yaitu menggunakan kuesioner sebagai alat untuk mengumpulkan data terhadap 30 pegawai RS Hermina Arcamanik. Hasil: Hasil penelitian menunjukan penerimaan pegawai terhadap SIMRS memiliki peran positif pada 3 variabel TAM, yaitu persepsi kemudahan pengguna 86.76%, persepsi kebermanfaatan 86.19%, dan penerimaan teknologi 84.19%. Kesimpulan: Variabel kemudahan pengguna (PEU) yang memiliki nilai persentase 86,76% yang termasuk kedalam kategori sangat setuju sehingga dapat dinyatakan bahwa SIMRS memberikan kemudahan pada pegawai. Variabel kebermanfaatan (POU) dengan nilai persentase 86,19% dapat dinyatakan bahwa pegawai sangat setuju SIMRS berguna dalam pengelolaan manajemen. Pada variabel penerimaan (AOI) yang memiliki nilai persentase 84,19% dapat dinyatakan bahwa pegawai sangat setuju dalam menggunakan SIMRS dan dapat diterima dengan baik. Saran: : Hal ini menunjukan bahwa pengembang SIMRS dapat berfokus untuk meningkatkan pengembangan pada variabel penerimaan aplikasi SIMRS karena nilai variabel persentasenya yang lebih kecil dibanding nilai variabel lainnya.
Analysis of the Completeness of Electronic Medical Records in Outpatient Installations to Improve the Quality of Service in Hospital Nurlatifah , Any; Susanti, Ai Susi
Journal of Scientific Insights Vol. 2 No. 3 (2025): June
Publisher : Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/jsi.v2i3.424

Abstract

Digital transformation in the health sector encourages the adoption of Electronic Medical Records (EMR) as an effort to improve the quality of service and efficiency of information systems. This study aims to analyze the level of completeness of EMR filling in the Outpatient Installation of Hospital X and identify the factors that influence it. The method used is quantitative descriptive with data obtained from 100 outpatient EMR documents during March–April 2025. The results show that only the patient identity component reaches 100% completeness, while other components such as anamnesis, actions, and therapy are still low (52%), followed by CPPT (65%), doctor's signature (67%), physical examination (77%), and diagnosis (90%). This incompleteness risks reducing the quality of service, patient safety, and validity of documentation. The main factor contributing to incompleteness is limited human resources, especially elderly officers who have difficulty adapting to digital systems. The study recommends intervention strategies such as needs-based training, intergenerational mentoring, and routine evaluation to improve compliance with EMR filling. In conclusion, the success of RME implementation does not only depend on the digital system, but also on the readiness of human resources, documentation culture, and management support in building quality health services.
Analysis of Factors Influencing Patient Compliance to Treatment at Hospital X Turnawan, Ikhsan; Susanti, Ai Susi
International Journal of Psychology and Health Science Vol. 3 No. 2 (2025): International Journal of Psychology and Health Science (April - June 2025)
Publisher : Greenation Publisher & Yayasan Global Research National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijphs.v3i2.994

Abstract

Patient adherence to treatment is an essential component in achieving successful therapy, especially in the management of chronic diseases that require long-term treatment and active patient involvement. Non-adherence can lead to therapy failure, increased complications, higher health care costs, and decreased quality of life. This study aims to analyze factors that influence patient adherence to treatment at Hospital X using a descriptive quantitative approach. The study sample consisted of 100 outpatients selected purposively and analyzed using cross-tabulation and chi-square statistical tests. The results of this study indicate that there are still respondents who are not compliant with treatment. Variables that show a significant relationship to compliance are education level (p = 0.034) and family support (p = 0.002). In contrast, gender (p = 0.859) and age (p = 0.640) do not have a significant relationship. These findings underline the importance of education-based interventions that are tailored to the patient's educational background, as well as active family involvement as an integral part of the care process. This study recommends a more holistic service approach, which not only emphasizes clinical aspects, but also considers social, psychological, and cultural factors of patients as important determinants of compliance behavior.
The Impact of Administrative Staff's Role on the Effectiveness of SIMRS in Recording the Daily Census of JPPK Patients at Hospital X Rosmiyanti Devi, Neng Sri; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.377

Abstract

This study analyzes the role of administrative staff in enhancing the effectiveness of the Hospital Management Information System (SIMRS) in recording the daily census of patients under the Health Service Guarantee (JPPK) at Hospital X. Employing a case study design with qualitative and quantitative methods, data were collected through observations and document analysis of census reports from January to March 2025. Results indicate a significant correlation between the accuracy, competence, and compliance of administrative staff and the effectiveness of SIMRS. An error rate of 2.96% was found, primarily caused by inaccurate input of consulting doctor data, medical procedures, and medication details. Medication changes were often due to stock limitations, requiring substitutions and approval from patients, which in turn demanded timely adjustments by staff. Errors in medication pricing occurred due to delays in updating price information in the SIMRS system. These issues point to a broader problem of limited coordination and delayed information flow between hospital units. The findings underscore the importance of administrative staff with adequate knowledge and skills in using SIMRS. Their performance significantly impacts the accuracy and efficiency of JPPK patient census recording, highlighting their strategic role in supporting integrated hospital information systems.
Analysis of the Patient Registration Flow at the Eye Clinic of RS Dustira: an Evaluative Study on Efficiency and Patient Satisfaction Aeny, Nurul; Susanti, Ai Susi
Asian Journal of Environmental Research Vol. 2 No. 2 (2025): May-August
Publisher : CV. Science Tech Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69930/ajer.v2i2.391

Abstract

This study aims to analyze the patient registration flow at the Eye Clinic of Dustira Hospital Cimahi, with a particular focus on the efficiency of service and the level of patient satisfaction. The background of this research lies in the increasing demand for quality and efficient healthcare services, especially in specialized outpatient clinics that serve high volumes of patients daily. The research was conducted using a qualitative descriptive method during the Field Work Practice (PKL) period, with data collection techniques consisting of direct observation of the registration process and semi-structured interviews with both administrative staff and patients. The findings show that the registration flow at the Eye Clinic has been arranged in a systematic manner, starting from the arrival of patients, queue number retrieval, identity verification, and input into the hospital information system. However, several issues were identified, such as long waiting times during peak hours and limited patient understanding of the available digital or online registration options. These factors were found to affect overall patient satisfaction. Despite the use of a structured system, the effectiveness of the registration process still depends on patient awareness and digital literacy. Therefore, the study recommends regular evaluation of the service workflow and the implementation of patient education programs regarding the use of digital registration tools. Improvements in communication, guidance signage, and staff support can further enhance service efficiency and ensure that patients receive timely and satisfactory care at the Eye Clinic.
Analisis Kelengkapan Berkas Pada Kasus Pending / Gagal Klaim Guna Menunjang Ketepatan Klaim BPJS Di Rumah Sakit Umum Amira Purwakarta Octaviani, Julia; Susanti, Ai Susi
Jurnal Ekonomika Dan Bisnis (JEBS) Vol. 4 No. 4 (2024): Juli-Agustus
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jebs.v4i4.1947

Abstract

This study aims to determine the analysis of completeness of files in cases of pending/failed claims to support the accuracy of BPJS claims at the Amira General Hospital, Purwakarta.The research method used is a qualitative method with a systems approach through in-depth interviews as the primary data source and observations as secondary data in the form of inpatient claim files. From the results of the study it can be concluded that the results of the analysis of file completeness on the delayed/failed claim case variable is 91.8%, which means strong and 8.2% is influenced by other variables, namely error. 1. caused by doctors being busy in service 2. awareness of nurses to remind doctors to fill out medical resumes 3. expertise of claims officers and administration. The suggestions given to fix this problem are 1. Providing in-depth education to doctors regarding the importance of filling out a patient's medical resume is a responsibility that must be carried out in the midst of busy service, To reduce the impact of incomplete filling out of a Medical Resume, the competent authority shall issue a warning or sanction to doctors who do not comply. 2. Provide education to nurses to always remind doctors to fill out resumes when the doctor states that the patient is allowed to go home, 3. Hold meetings to discuss problems regarding claims file problems and hold training for claims officers and administration to develop skills on how to overcome problems that occur.
Co-Authors Adnin , Kamalia Aeny, Nurul Andini Kusdiantini Ani Setianingsih Apriliani, Arinda Astuti, Sulis Widia Choirul Salam Hidayat Denissa Kristalin Hermandia Dewi, Kurnia Dian Amalia Rahmi Eka Salpitri Elvira, Shinta Fadilah, Astri Nur Fauzi Alfan Riyadi Fitriyani, Sani Ghani Rizqi Hasani Hafni Zahara Herlina Sindya Pratiwi Husnaeni, Laela Anggraeni Ira Fitria Sari Irene Putrianty Matulessy K. Prihartono A.H. Kusmiati, Puja Lestari, Lusi Liani Lucy Rahmawati Luluk Herawati Narjati Soejoto, Nina Nur Azizah, Faridah Nurlatifah , Any Nurul Dwi Ariani Octaviani, Julia prihartono prihartono Putri Sandi Hanna Mawarni Giawa Rahayu, Awalia Ratih Nurlatipah Rita Zulbetti Riza Masitoh Hasifa Rizky Eza Ardiansyah Rosmiyanti Devi, Neng Sri Sahya Muspita Salma Hanifah Salsa Billa, Nur Afni Sani Fitriyani Sudradjat, Agus Thesalonika, Lona Turnawan, Ikhsan Yayang Ayu Nuraeni Yunengsih, Yuyun Yunyun Ratna YUSUF, RAMAYANI