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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik AKRUAL: Jurnal Akuntansi Publikauma : Jurnal Administrasi Publik Universitas Medan Area EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Journal of Community Service and Empowerment Journal Didaskalia Majalah Ilmiah Cahaya Ilmu Procedia of Social Sciences and Humanities Journal Publicuho Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik International Journal of Multidisciplinary Reseach Socious Journal
Haryati, Eny
Program Study Of Public Administration, Faculty Of Administrative Sciences – University Of Dr. Soetomo, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : journal publicuho

 1 
EVALUASI TINGKAT RESPONSIVITAS MASYARAKAT KAMPUNG HERBAL TERHADAP RUANG TERBUKA HIJAU DI NGINDEN SURABAYA Theresia Evelyn Ratoe; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 6 No. 3 (2023): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v6i3.214

Abstract

This study aims to evaluate the level of responsiveness of green open spaces in the city of Surabaya, with a focus on the case study of Nginden Herbal Village, Surabaya. The research method used is descriptive with a qualitative approach. Research data were obtained through questionnaires to the herbal village community and interviews with related village officials. The results of the questionnaire show that the majority of people are satisfied with accessibility, availability of facilities, and environmental sustainability in the herbal village. This positive response indicates that efforts to manage the herbal village have been successful in meeting the needs and expectations of the community. Community participation in the management of herbal villages is also considered good, and this is important to create an inclusive and sustainable environment. Recommendations from this study include improving accessibility and increasing community participation in decision-making processes. This research provides a deeper understanding of how green open space management can be carried out in a more responsive manner, focusing on community participation, and ensuring accessibility and availability of adequate facilities. The results of this study can be a guide for other green area managers to increase the responsiveness and quality of green open spaces in order to improve the welfare of society as a whole.
ANALYSIS OF INSTITUTIONAL DEVELOPMENT OF VILLAGE-OWNED ENTERPRISES IN WATER RESOURCES MANAGEMENT Amirul Mustofa; Litafira Syahadiyanti; Eny Haryati; Damajanti Sri Lestari
Journal Publicuho Vol. 7 No. 2 (2024): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i2.385

Abstract

Sumber Maron Tourism Village Management is an innovative program implemented by Village-Owned Enterprises (VOEs) in Karangsuko Village, Malang Regency. This research aims to analyze the institutional development of VOEs in managing water resources in the Sumber Maron Tourism Village, Malang Regency. The data collection techniques used in this research are interviews and documentation. Data analysis was carried out qualitatively by interpreting data from interviews and various documents obtained in the research. Next, compare the data that has been presented with the theory of institutional development. The research results show that developing VOEs institutions in managing water resources can produce tourist villages that benefit the community, village government, and VOEs managers. Second, it was found that managers needed to prepare access to information about websites and social media optimistically. The recommendation is that in developing the Sumber Maron tourist village, a website should be immediately prepared for information access so potential visitors can quickly get information.
ORGANIZATIONAL BUREAUCRATIC REFORM IN IMPROVING THE QUALITY OF PUBLIC SERVICES AT THE SECRETARIAT OF THE SURABAYA CITY RPRA Agus Sunarto; Amirul Mustofa; Eny Haryati
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.815

Abstract

This study aims to analyse organisational bureaucratic reform to improve the quality of public services in the Secretariat of the Surabaya City RPRA. This institution plays a strategic role in supporting legislative functions and bridging communication between the public and the people's representatives. However, bureaucratic complexity, rigid organisational structures, and limitations in responsiveness and technology utilisation are major challenges. Bureaucratic reform is carried out with a structural and cultural approach, such as organisational restructuring, digitising services, strengthening human resource competencies, and instilling a culture of excellent service. This study uses a qualitative and quantitative approach through a questionnaire instrument based on the Servqual theory (Parasuraman), which includes five dimensions of service: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The results of the study showed a significant increase in all service dimensions, with the average community satisfaction above 84%. Bureaucratic reform has proven to be able to create public services that are faster, accountable, transparent, and oriented towards user satisfaction.
Co-Authors Abdul Razzak Hashmi Agus Sunarto Almughni, Muhammad Afdha Alif Amirul Mustofa Amirul Mustofa Amirul Mustofa Amirul Mustofa Andri Purdiono Bambang Raditya Purnomo Budiarti, Wiwik Damajanti Sri Lestari Denny, Vicky Kusuma Eddy Yunus Eko Wijayanto Hariwibowo, Budi Ika Devy Pramudiana Ima Maulida Junaedi Junaedi Litafira Syahadiyanti Litafira Syahadiyanti Meithiana Indrasari Moeljarto Tjokrowinoto Muhtar Muhtar Nasikun, J Nur Savitri, Alifia Pramono, Sapto Pramudiana, Ika Devy Purdiono, Andri Ramadhani, Tasya Ariel Putri Ramdhan, Dendy Syahru Rilit Roekminiati, Sri S. Suyanto Sapto Pramono Setiawan, Aris Rendy Shinta Rahmawati, Anggun Sholichah, Nihayatus Sildjian, Audri Sri Juni Woro Astuti Standsyah, Rahmawati Erma Sunarya , Aris Suprijati, Jajuk Susanto, Soni Suyanto Suyanto Theresia Evelyn Ratoe Widyawati