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All Journal Publisia: Jurnal Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik AKRUAL: Jurnal Akuntansi Publikauma : Jurnal Administrasi Publik Universitas Medan Area EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Majalah Ilmiah Dian Ilmu Journal of Community Service and Empowerment Journal of Research in Social Science and Humanities Journal Didaskalia Majalah Ilmiah Cahaya Ilmu Procedia of Social Sciences and Humanities Journal Publicuho Jurnal Wacana Kinerja: Kajian Praktis-Akademis Kinerja dan Administrasi Pelayanan Publik International Journal of Multidisciplinary Reseach Socious Journal
Haryati, Eny
Program Study Of Public Administration, Faculty Of Administrative Sciences – University Of Dr. Soetomo, Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : International Journal of Multidisciplinary Reseach

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SMART CITY-BASED TOURISM DEVELOPMENT IN SURABAYA'S OLD TOWN Sildjian, Audri; Haryati, Eny
International Journal of Multidisciplinary Reseach Vol. 2 No. 1 (2026): February
Publisher : International Journal of Multidisciplinary Reseach

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Abstract

The development of heritage tourism areas requires an approach that focuses not only on physical preservation, but also on governance, technology utilization, and regional sustainability. This study aims to analyze the development of Surabaya Old Town Tourism in terms of the Smart City concept through six main pillars, namely Smart Governance, Smart Branding, Smart Economy, Smart Living, Smart Society, and Smart Environment. This study uses a qualitative descriptive approach with data collection techniques through field observations, interviews with related parties, as well as documentation and literature studies. Data analysis was carried out using the interactive model of Miles and Huberman which includes data reduction, data presentation, and drawing conclusions. The research results show that the development of Surabaya's Old Town Tourism has led to the implementation of the Smart City concept, although the level of implementation varies across pillars. The Smart Branding and Smart Economy pillars show relatively strong achievements through digital promotion, cultural events, and the growth of MSMEs and creative economy activities. The Smart Governance pillar has been supported by regional revitalization policies and the use of digital services, but has not been fully integrated. Meanwhile, the implementation of Smart Living, Smart Society, and Smart Environment still faces several challenges, particularly in terms of regional security, the sustainability of community participation, and the limited green space and shading elements. Overall, the six Smart City pillars are interconnected and form a heritage tourism area management system, so a more integrated, sustainable, and participatory development strategy is needed to increase the competitiveness of Surabaya's Old Town Tourism.
ANALYSIS OF ONLINE DRIVER'S LICENSE SERVICES ON THE EFFECTIVENESS OF PUBLIC SERVICES IN THE DIGITAL AGE Nur Savitri, Alifia; Haryati, Eny; Roekminiati, Sri
International Journal of Multidisciplinary Reseach Vol. 2 No. 1 (2026): February
Publisher : International Journal of Multidisciplinary Reseach

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The development of digital technology has driven the transformation of public services towards a more effective, efficient, and transparent system. One form of public service digitalization is the implementation of online driver's license (SIM) services through the National Precision Driver's License (SINAR) application developed by the Indonesian National Police Traffic Corps. This study aims to analyze the effectiveness of online driver's license services on public services in the digital era, particularly at the Sidoarjo Police Headquarters. The research method used is a qualitative method with a descriptive approach. Data collection techniques were carried out through observation, interviews, and documentation involving 10 informants consisting of officers from the Sidoarjo Police Headquarters and the community as service users. Data analysis was carried out using a flow analysis model which included data collection, data reduction, data presentation, and conclusion drawing. The results of the study show that the Online Driver's License service at the Sidoarjo Police Headquarters has been running well and effectively, in terms of timeliness, officer accuracy, and the manner of providing services to the community. Although there are still obstacles such as delays in printing due to running out of blank forms and technical problems, officers are able to provide solutions in the form of temporary driver's licenses so as to maintain public satisfaction. Thus, the Online Driver's License service contributes positively to improving the effectiveness of public services in the digital era.
Co-Authors Abdul Razzak Hashmi Almughni, Muhammad Afdha Alif Amirul Mustofa Amirul Mustofa Amirul Mustofa Bambang Raditya Purnomo Budiarti, Wiwik Damajanti Sri Lestari Denny, Vicky Kusuma Dian Ferriswara Eddy Yunus Eko Wijayanto Eko Wijayanto Hariwibowo, Budi Junaedi Junaedi Litafira Syahadiyanti Maulida, Ima Meithiana Indrasari Moeljarto Tjokrowinoto Muhtar Muhtar Nasikun, J Nur Savitri, Alifia Pramono, Sapto Pramudiana, Ika Devy Pratama, Moch. Helmi Zirey Purdiono, Andri Ramadhani, Tasya Ariel Putri Ramdhan, Dendy Syahru Roekminiati, Sri S. Suyanto, S. Setiawan, Aris Rendy Shinta Rahmawati, Anggun Sholichah, Nihayatus Sildjian, Audri Sri Juni Woro Astuti Standsyah, Rahmawati Erma Sunarya , Aris Suprijati, Jajuk Susanto, Soni Suyanto Suyanto Theresia Evelyn Ratoe Widyawati