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All Journal JURNAL MEDIA INFORMATIKA BUDIDARMA IT JOURNAL RESEARCH AND DEVELOPMENT JUTIM (Jurnal Teknik Informatika Musirawas) JURIKOM (Jurnal Riset Komputer) Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Elektro dan Telkomunikasi Jurnal Mantik Journal of Applied Engineering and Technological Science (JAETS) Brahmana : Jurnal Penerapan Kecerdasan Buatan Jurnal UNITEK KLIK: Kajian Ilmiah Informatika dan Komputer Instal : Jurnal Komputer Jurnal Minfo Polgan (JMP) Jurnal Nasional Teknologi Komputer Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Jurnal Sistim Informasi dan Teknologi International Conference on Sciences Development and Technology Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat
Hermansyah
Universitas Pembangunan Panca Budi
Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Other

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DESIGN UI/UX APLIKASI MEDAN KITA BERBASIS MOBILE DENGAN METODE USER CENTERED DESIGN Muhammad Febrian Lubis; Ruly Dwi Arista; Hermansyah
Jurnal Nasional Teknologi Komputer Vol 6 No 4 (2026): Oktober 2026
Publisher : CV. Hawari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/jnastek.v6i4.543

Abstract

The city of Medan provides various important public services for its residents, such as police stations, civil registration records, Samsat (vehicle registration and tax office), and the fire department (Damkar); however, information related to these services remains scattered across various unintegrated sources, making it difficult for the public to access accurate information quickly. This condition highlights the need for a mobile application capable of presenting public service information for the city of Medan in a centralized, user-friendly manner that aligns with user needs. This study aims to design the User Interface (UI) and User Experience (UX) of the mobile-based Medan Kita application by applying the User Centered Design (UCD) method, an approach that places user needs, characteristics, and preferences at the center of every stage of development. The research process follows several UCD stages, including analyzing the context of use, defining user requirements, developing design solutions in the form of wireframes and prototypes, and evaluating the design with users to ensure it aligns with their needs. The results of this study consist of a design for the Medan Kita application that presents public service information for the city of Medan covering police stations, civil registration records, Samsat, and the fire department (Damkar) through a communicative user interface (UI) prototype and an intuitive, easy-to-understand user experience (UX). Through the application of the UCD method, the resulting design is expected to improve the accessibility of information, convenience, and public satisfaction in accessing public services in the city of Medan.
Co-Authors Abdullah Muhammad Amin Khairul Rijal Aditya Rizky Titin Ramadhana Agil Dwi Putra Agung Purnomo Sidik Ahmad Akbar Amin, Muhammad Andysah Putera Utama Siahaan Andysyah Putera Utama Siahaan Ataya Putri Dimas Prasetyo DWI SURYANTO Eko Hariyanto Faried, Annisa Ilmi Hadi Nasbey Heni Wulandari Holfes Rivaldi Sitanggang Iqbal Yudistira Junusdad Syahpita Khairani A P Sembiring Khairul Leni Marlina M.Riyan Aidil Anwar Martin Samosir Mesra B Moch. Iswan Perangin-angin Muhammad Febrian Lubis Muhammad Rifai Sipayung Muhammad Zaki Syafiq Murtamad Pratama Nasution, Afri Deliansyah Nova Mayasari Oki Cindi Veronika Lumbanbatu Rahmad Budi Utomo Rahmad Budi Utomo Rian Farta Wijaya Rian Farta Wijaya Rio Septian Hardinata Ruly Dwi Arista Ruth Riah Ate Tarigan Sri Wahyuni Suherman Suherman Suherman Suherman Sulistianingsih, Indri Utomo, Rahmad Budi Wahyuni, Sri Wijaya, Rian Farta Willi Eldipan Simatupang