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All Journal EL-MUHASABA CAPITAL: JURNAL EKONOMI DAN MANAJEMEN JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Value: Jurnal Manajemen dan Akuntansi JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal Pengabdian Masyarakat Asia International Journal Of Science, Technology & Management (IJSTM) Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) Jurnal Manajemen dan Profesional Buletin Abdi Masyarakat (BAM) Jurnal ekonomi Manajemen dan Bisnis (JUBIS) PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Ekonomi, Teknologi dan Bisnis MDP Student Conference e-Jurnal Apresiasi Ekonomi Jurnal Ilmiah Nusantara Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Hanif, Rifki
Institut Teknologi Dan Bisnis Asia Malang
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Journal : International Journal Of Science, Technology

 1 
The Influence of Work Engagement on Employee Performance at PT. Telkom Indonesia Tbk., Witel Malang Through Organizational Citizenship Behavior as a Mediation Variable Lintang Kamulyanisa Hadi; Rifki Hanif
International Journal of Science, Technology & Management Vol. 3 No. 2 (2022): March 2022
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v3i2.478

Abstract

Companies engaged in the service sector are strongly influenced by employee performance. The company will always try to develop employee performance so that company goals can be achieved. Getting employees who have high performance for the company is not an easy thing because it takes several factors that need to be contributed by employees to the company, including work engagement and organizational citizenship behavior. This study uses a quantitative research approach with analysis. The type of research used is explanatory research with survey methods. Data obtained through participant observation, interviews, and filling out questionnaires to a sample of 40 employees of PT. Telkom Indonesia Tbk., Witel Malang using a saturated sample from the customer care department. The instrument which consists of 18 statement items uses a Likert scale and five alternative answers. With the results of data analysis, it can be seen that work engagement affects employee performance through organizational citizenship behavior. While the work engagement variable does not directly affect employee performance
Co-Authors Abd Hadi Adriani Kalalembang Afira Rahmatul Annisa Agus Purnomo Sidi Agustina, Iin Ahmad Habib Afandi Alifia Farhanah Andrea Salsabila Widjanarka Anjaningrum, Widiya Dewi Aqromi , Nur Lailatul Buana, Qolbiyah Ratna BUKHORI, MOHAMMAD Bukhori, Muhammad Dwi Mufidah Putra Eva Choirunisa Fadilla Cahyaningtyas Farokah, Lia Fitria, Lailatul Fitriyah Yuliani Hafid Aditya Pradesa Hironimus Hari Kurniawan Jaenal Arifin Justita Dura Layli Dwi Rohmatunnisa Lintang Kamulyanisa Hadi Mariesti Andriany, Lussia Mohammad Bukhori Mohammad Rofiq Mufidatul Islamiyah, Mufidatul mulyaningtyas, mulyaningtyas Nur Hidayati Nur Lailatul Aqromi Octaviana, Chairain Pangestu, Dimas Puji Subekti Puspa Dewi, Mariana Raisa Fitri Raisa Fitri Samsul Arifin Setyorini Setyorini Siti Nurul Afiyah Siti Nurul Afiyah Suastika Yulia Riska Suniya Sova Ayu Lestari Sunu Jatmika, Sunu Theresia Pradiani Wa Ode Irma Sari Winda Ayu Sugiarto Yogatama, Ahmad Nizar