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All Journal Jurnal Farmasi Sains dan Terapan (Journal of Pharmacy Science and Practice) Indonesian Journal of Cancer Chemoprevention Adi Widya : Jurnal Pengabdian Masyarakat Jurnal Farmasi Medica (Pharmacy Medical Journal) PMJ Media Ilmu Kesehatan JFIOnline Jurnal Mandala Pharmacon Indonesia Indonesian Journal of Global Health research Formosa Journal of Multidisciplinary Research (FJMR) Riset Informasi Kesehatan Journal of Health Management and Pharmacy Exploration (JOHMPE) Jurnal Farmasi Sains dan Terapan (Journal of Pharmacy Science and Practice)
Titik Sunarni
Faculty of Pharmacy Setia Budi University Jl. Letjen Sutoyo Mojosongo – Solo, 57127, Phone. 0271-852518, HP:08121520941
Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Media Ilmu Kesehatan

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EVALUASI KINERJA MENGGUNAKAN METODE BALANCED SCORECARD PADA APOTEK XX YOGYAKARTA TAHUN 2019 Muslim, Ahmad Suriyadi; Sunarni, Titik; Andayani, Tri Murti
MEDIA ILMU KESEHATAN Vol 9 No 2 (2020): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v9i2.349

Abstract

Background: The growth rate of pharmacy in the city of Yogyakarta is very rapid so that it can cause competition between pharmacy. Objective: Pharmacy service performance is very important to be reviewed because it can be used as a parameter to determine management strategies. One method that is recommended in assessing pharmacy performance is the balanced scorecard method. Methods: This research is non-experimental explorative descriptive design with the aim to find out the performance of the apotek XX Yogyakarta based on four perspectives of the balanced scorecard method, financial side, customer, internal business processes, learning and growth of pharmacy and provide recommendations for improvement based on the results of the performance evaluation. Data collection was conducted retrospectively and prospectively in the form of qualitative and quantitative data. Results: The results of the performance apotek XX Yogyakarta using the balanced scorecard method research from a financial perspective shows the value of ITOR has decreased every year, Internal business process perspective is still found the existence of DRP and pharmacies have not met 100% of drug needs and in the perspective of learning and employee productivity growth is valued less. Conclusion: However, over all the results are good because it meets the standard values.
Co-Authors Ahmad Suriyadi Muslim Daniel Happy Putra Doso, Tri Efrilia, Erin Fransiska Leviana Ika Purwidyaningrum Ilham Kuncahyo, Ilham Khairunnisa, Rizky Dila Mardiana, Lia Mardiyono Mardiyono, . Munawir Munawir Murukmihadi, Mimiek Opstaria saptarini Pacheco, Mergita Angela Pagal, Fajria Rezky Priyanti Amara Reslely Harjanti Rini Prastiwi Siti Aisiyah Suhartinah, Suhartinah Supriyadi Supriyadi Taena, Adriani Tri Murti Andayani Vivin Nopiyanti Wiwin Herdwiani Yudi Rinanto