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PELAKSANAAN ELECTRONIC GOVERNMENT MELALUI APLIKASI LEMBAGA PERKREDITAN DESA KELAN MOBILE PADA LEMBAGA PERKREDITAN DESA ADAT KELAN KABUPATEN BADUNG Kurnia Dewi, Putu Shinta; Supriliyani, Ni Wayan; Winaya, I Ketut
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Electronic Government is a government governance system based on digitalization supported by information and communication technology. One form of E-Governemnt is through the Kelan Mobile Village Credit Institution application. The Kelan Mobile Village Credit Institution application is a digitalization baes financial service transaction application in order to be able to provide convenient service only via smartphone, so that services provided by village Credit Institutions can be carried out anywhere without having to perform conventional services which take up more time. the application of the Kelan Mobile Village Credit Institution as an embodiment of the EGovernment concept still has several obstacles, namely that socialization has not been optimal, community adaptation from conventional to digital is still minimal, and application performance is not optimal. The purpose of this research is to find out how Electronic Government is implemented through the application of the Kelan Mobile Village Credit Institution at the Kelan Traditional Village Credit Institution, Badung Regency. Through the theory of e-government success elements according to Indrajit. The result in this study are that the application of the Kelan Mobile Village Credit Instituton at the Kelan Traditional Village Credit Institution has achieved good results on capacity and valueindicators. However, it is still not optimal, namely the support indicator. It is necessary to maximize socialization, conduct application usage assessment surveys, carry out application development, synergize with related parties, and the need for traditional villages to be involved in optimizing theKelan Mobile Village Credit Institution application. Keywords: Electronic Government, Kelan Traditional Village Credit Institution, Mobile Kelan Village Credit Institution Application
PENERAPAN DIGITAL GOVERNMENT DALAM UPAYA MENINGKATKAN PELAYANAN MASYARAKAT MELALUI APLIKASI SIPADU DANGIN PURI KANGIN DI KOTA DENPASAR Ricky, Dwipayana; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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Dangin Puri Kangin Village was named a digital village and smart village. The latest innovation presented by Dangin Puri Kangin Village is the SIPADU Dangin Puri Kangin Application as an effort to improve services to the community. In its implementation, several problems were found, such as a small number of application users, a lack of socialization, a lack of application performance, and a lack of quality human resources. This research aims to determine the application of digital government in an effort to improve community services through the SIPADU Dangin Puri Kangin Application in Denpasar City. The problem study uses Jungwoo Lee's digital government dimension indicators, consisting of data integration, adopting technology, service orientation, people and governance. The research method used is qualitative with a descriptive approach. Data was collected through interviews, observation and documentation studies. The research results show that the implementation of digital government through the SIPADU Dangin Puri Kangin Application has gone quite well but has not yet run optimally. There are several obstacles such as application data not being connected, system errors, people not being familiar with the use of technology, lack of application operators, lack of transparency regarding specific application performance, and socialization that has not been optimal. Recommendations that can be given are connecting application data, improving the quality and developing application service features, realizing an increase in the number of application operators, maximizing socialization. Keywords: Digital Government, Service To The Community, SIPADU Dangin Puri Kangin Application.
IMPLEMENTASI SMART ENVIRONMENT DI KOTA DENPASAR DALAM MEWUJUDKAN DENPASAR SMART CITY (Studi Kasus: Dinas Lingkungan Hidup dan Kebersihan Kota Denpasar) Kusumasanti, I Gst Ayu Nyoman; Wismayanti, Kadek Wiwin Dwi; Supriliyani, Ni Wayan
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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Smart Environment is one of the six dimensions in the Smart City Master Plan for Denpasar City which explains smart environmental management strategies in Denpasar City, one of which is waste management. This policy aims to create sustainable waste management and reduce the amount of waste taken to the TPA. The purpose of this study is to find out how the smart environment is implemented in Denpasar City, especially in waste management. Through the theory of policy implementation according to Van Meter and Van Horn. The results of this study are that the implementation of smart environment in Denpasar City, especially in waste management, has achieved good results on several indicators such as inter-organizational communication, economic, social and political conditions and attitudes of implementers. However, it is still not maximal in terms of standard indicators and objectives, resources, and characteristics of implementing organizations.
PENGARUH GAYA KEPEMIMPINAN DEMOKRATIS TERHADAP KINERJA PEGAWAI PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN GIANYAR Rismayanthi, Ni Wayan; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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The purpose of this study is to determine how officials at the Gianyar District Regional Development Planning Agency function in relation to a democratic leadership style. This study employs correlation-based quantitative methodologies.Saturated sampling techniques were used to distribute questionnaires to every BAPPEDA officer in the Gianyar area in order to gather primary data. The degree of difference between the official performance factors and the democratic leadership style variables is determined in this study using a basic linear regression analysis test. The study's findings indicate that a democratic leadership style positively affects official performance, with an R2 of 0.916, meaning that 83.9% of officials perform better when they have a democratic leadership style. According to the significance test results, which were 16.269 greater than the table (2,008) with a significance level of 0.000, staff performance is positively and significantly impacted by democratic leadership. Effective leadership is a reflection of the staff's good work. To maximize the achievement of the organization's objectives, the Gianyar district's Regional Development Planning Agency must uphold and use a democratic leadership style in order to boost employee performance. Keywords: Democratic Leadership Style, Employee Performance, Gianyar Regency Regional Development Planning Agency
PENGARUH PEMBERDAYAAN TERHADAP PENINGKATAN KESEJAHTERAAN KELOMPOK DI DESA WISATA CARANGSARI KECAMATAN PETANG KABUPATEN BADUNG Syntia Dewi, Ni Kadek; Supriliyani, Ni Wayan; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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This research aims to investigate the extent of the influence of Empowerment on the Improvement of Community Welfare in Carangsari Village, Petang District, Badung Regency. The research method employed is quantitative method aimed at identifying the influence of empowerment (variable X) on the improvement of community welfare (variable Y) in Carangsari Village, Petang District, Badung Regency. This study uses simple linear regression as the data analysis technique. Primary data were collected through the distribution of questionnaires to 60 members of empowerment groups in Carangsari Village. The research findings indicate that empowerment has a positive impact on the improvement of community welfare in Carangsari Village. Simple linear regression analysis reveals that every 1% increase in empowerment in Carangsari Village contributes to a 59.2% increase in community welfare. Significance testing shows that the calculated t-value of 5.114 exceeds the critical t-value of 1.671 at a significance level of 0.000, indicating that empowerment has a positive and significant impact on the improvement of community welfare in Carangsari Village, Petang District, Badung Regency.Top of Form Keyword: Empowerment, Increasing Group Welfare, Carangsari Tourism Village, Petang District, Badung Regency
KINERJA DINAS KESEHATAN DALAM MENEKAN ANGKA HIV (HUMAN IMMUNODEFICIENCY VIRUS) / AIDS (ACQUIRED IMMUNODEFICIENCY SYNDROME) DI KABUPATEN BADUNG Triana Widayani, Dewa Ayu; Supriliyani, Ni Wayan; Purnamaningsih, Putu Eka
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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The Health Office is the implementing unit for health services in Badung Regency, which has a role in dealing with health problems that occur in Badung Regency. One of the phenomena of health problems in Badung Regency is the spread of Human Immunodeficiency Virus (HIV) and Acquired Immune Syndrome (AIDS). This research was conducted at the Badung District Health Office and is comprehensive and continuous in Badung District. The purpose of this study was to describe the performance of the Badung District Health Office in preventing and controlling HIV/AIDS in the people of Badung District. Performance indicators based on Agus Dwiyanto's theory are: Productivity, Service Quality, Responsiveness, Responsibility, Accountability. The method used is qualitative with a descriptive approach. Data collection is done by interviews, observation, documentation. Data analysis techniques through data reduction, data presentation, drawing conclusions. The results showed that the performance of the Badung District Health Office in reducing HIV/AIDS rates was running well but not fully optimal. This is because there are still several obstacles, namely the lack of human resources at health service centers in Badung Regency in carrying out the HIV/AIDS prevention and control program, the lack of stock of drugs and condoms that should be given to the community, the lack of knowledge from the community regarding understanding of prevention and control. HIV/AIDS because the interest of the people who participate in socialization is small. Recommendations that can be given are recruiting new officers for handling HIV/AIDS in all health service centers in Badung Regency, increasing the availability of existing facilities and infrastructure at health service centers in Badung Regency, and also increasing public knowledge regarding HIV/AIDS. AIDS, namely by utilizing technology by spreading information on social media. Keywords: Badung District Health Office, HIV/AIDS, Performance
STRATEGI PEMERINTAH DESA DALAM PENGEMBANGAN OBJEK WISATA AIR TERJUN UMA ANYAR, DESA KEMENUH, KECAMATAN SUKAWATI, KABUPATEN GIANYAR Paramitha Dewi, Ni Putu Jyoti; Supriliyani, Ni Wayan; Wirantari, I Dewa Ayu Putri
CITIZEN CHARTER Vol 4 No 1 (2024): Vol.4 No.1
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The development of tourism potential in rural areas can make the region more advanced and prosperous than before. One of them is the village of Kemenuh which has the natural potential of Uma Anyar Falls which has natural beauty with various tourist attractions that can be done. The initial strategy was the acquisition of facilities and accessibilas, as well as the addition of other attractions. However, there are issues such as insufficient promotion, limited accessibility and lack of support facilities that require further development strategies. This research aims to find out the strategy implemented by the village government in the development of the tourist attractions of Uma Anyar Falls and recommend the appropriate strategy. Analysis of problems using indicators of strategy management theory according to Fred R. David (2011) with qualitative descriptive methods. Data is collected through interviews, observations, and documentation that are then analyzed using SWOT analysis techniques according to Freddy Rangkuti (2006). The findings show that the Kemenuh Village Government has undertaken strategic planning involving alignment with the vision and mission of the village and the long-term objectives of the tourist site, a thorough analysis of the internal and external environment, and the establishment of strategies for, and then implementation of complex strategies gradually, as well as conducting evaluation and monitoring. Recommendations that can be made include attractiveness development, socialization and training, resource optimization and innovation, as well as targeted promotion. Keywords: Strategy Management, SWOT, Village Government, Tourist Objects Development.
KINERJA BADAN PENANGGULANGAN BENCANA DAERAH KOTA DENPASAR DALAM MITIGASI BENCANA KEBAKARAN Sriastuti, Komang Ary Tribuana; Supriliyani, Ni Wayan; Prabawati, Ni Putu Anik
CITIZEN CHARTER Vol 3 No 2 (2023): Administrasi Publik 2023
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The Performance of the Denpasar City Regional Disaster Management Agency in Fire Disaster Mitigation Denpasar City Regional Disaster Management Agency (BPBD) in Fire Disaster Mitigation is guided by Law Number 24 of 2007 concerning Disaster Management and Regulation of the Minister of Home Affairs Number 33 of 2006 concerning Guidelines for Disaster Mitigation. However, there are performance problems in its implementation, so it is necessary to measure the performance of public organizations to review how the Denpasar City BPBD is performing in fire disaster mitigation. This research uses a type of qualitative research with a descriptive approach. The data sources used are primary and secondary data. The informant determination technique in this study used purposive sampling. This research is measured by the theory of performance measurement of public organizations according to Agus Dwiyanto (2006:50). The results showed that the performance of the Denpasar City BPBD in fire disaster mitigation was quite good, namely on the productivity indicator, the performance of the Denpasar City BPBD in fire disaster mitigation had not run optimally because there was a need to optimize the number of human resources and budget. On service quality indicators, the performance of BPBD Denpasar City in mitigating fire disasters has been going well. On the responsiveness indicator, the performance of the Denpasar City BPBD is not optimal because it needs to optimize the outreach/education program and training/education program. On the responsibility indicator, the performance of the Denpasar City BPBD in fire disaster mitigation has been running optimally. Then on the accountability indicator, the performance of the Denpasar CityBPBD in mitigating fire disasters has been running optimally.
Implementasi Pada Program Bank Sampah Tegeh Sari Lestari Dalam Pengelolaan Sampah Di Kelurahan Tonja Kecamatan Denpasar Utara Kota Denpasar Putra, I Putu Tito Ananda; Supriliyani, Ni Wayan; Yasintha, Putu Nomy
Business and Investment Review Vol. 1 No. 3 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.v1i3.27

Abstract

Garbage is a big enough problem in maintaining environmental quality and there are still many people in Indonesia who do not understand waste management properly and independently and with an environmental perspective. Referring to this, the Tegeh Sari Lestari Garbage Bank located in Banjar Tegeh Sari, Tonja Village, North Denpasar District, Denpasar City is a successful pilot model because the Tegeh Sari Lestari Garbage Bank is able to educate the community and is consistent in collecting waste regularly every month. However, in its implementation there are various obstacles, so this study aims to find out how the implementation of the Tegeh Sari Lestari Garbage Bank Program in Waste Management in Tonja Village, North Denpasar District, Denpasar City. In this study, researchers used a type of qualitative research with descriptive methods. The analysis uses theoretical indicators of the Policy Implementation model from George C. Edward III. The findings from the study indicate that the implementation of the Tegeh Sari Lestari Garbage Bank program has been going quite well, but there are several problems such as socialization that is still not effective, facilities and infrastructure that are still inadequate and the lack of participation of the surrounding community to take part in the Garbage Bank program. Recommendations that can be given are from the manager and the community who are members of the customer as a party involved in implementing the Tegeh Sari Lestari Garbage Bank program so that it can have a more positive impact on the environment.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Kota Denpasar Dayanti, Putri Kusuma; Ni Putu Anik Prabawati; Supriliyani, Ni Wayan
Business and Investment Review Vol. 1 No. 5 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.v1i5.59

Abstract

The purpose of this study was to determine how the effect of service quality on customer satisfaction at the Regional Drinking Water Company (PDAM) Tirta Sewakadarma Denpasar. Data analysis using simple linear regression analysis using the SPSS (Statistic Product and Service Solution) version 26 for Windows program. The results showed that there is a strong and significant influence between service quality on customer satisfaction of PDAM Tirta Sewakadarma Denpasar City, the value of the coefficient of determination R 2 = 0.531 and R = 0.729 which shows that every 1% increase in service quality will increase customer satisfaction by 57.2%. Based on the results of the significance test, the tcount of 3.125 is greater than the t table (1.987) with a significance level of 0.002 (p <0.05) so that the hypothesis in this study is accepted. This study shows that service quality has a positive and significant effect on customer satisfaction at the Regional Drinking Water Company (PDAM) Tirta Sewakadarma Denpasar City. This can be interpreted that if the quality of service is implemented properly and in accordance with expectations, customer satisfaction with the quality of service at PDAM Tirta Sewakadarma Denpasar will also increase. Abstrak Tujuan penelitian ini adalah untuk mengetahui bagaimana pengaruh kualitas layanan terhadap kepuasan pelanggan pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Denpasar. Analisis data menggunakan analisis regresi linear sederhana dengan menggunakan program SPSS (Statistic Product and Service Solution) version 26 for Windows. Hasil penelitian menunjukkan terdapat pengaruh yang kuat dan signifikan antara kualitas pelayanan terhadap kepuasan pelanggan PDAM Tirta Sewakadarma Kota Denpasar nilai koefisien determinasi R 2 = 0.531 dan R = 0.729 yang menunjukan bahwa setiap peningkatan kualitas pelayanan sebesar 1% maka kepuasan pelanggan akan mengalami peningkatan sebesar 57,2%. Berdasarkan hasil uji signifikansi diperoleh thitung sebesar 3.125 lebih besar dari t tabel (1,987) dengan tingkat signifikansi 0,002 (p<0,05) sehingga hipotesis dalam penelitian ini diterima. Penelitian ini menunjukan bahwa kualitas pelayanan berpengaruh secara positif dan signifikan terhadap kepuasan pelanggan pada Perusahaan Daerah Air Minum (PDAM) Tirta Sewakadarma Kota Denpasar. Hal ini dapat diartikan bahwa apabila kualitas pelayanan diimplementasikan dengan baik dan sesuai dengan harapan maka kepuasan pelanggan atas kualitas pelayanan di PDAM Tirta Sewakadarma Denpasar juga akan meningkat. Kata Kunci: Kualitas Pelayanan, Kepuasan Pelanggan, PDAM
Co-Authors Ade Rolan, Ade Adi Saputra, I Putu Agus Aldi Juliant Loebaloe, Aldi Juliant Anak Agung Ayu Nitya Saridewi, Anak Agung Ayu Nitya Anik Prabhawati, Ni Putun Arfiani, Fauziah Aripuspita, Luh Ayu Ellyana Arvianti, Ade Evita Astrini Jeger, Kadek Mira Bagus Dwipa Adnyana Putra, Bagus Dwipa Adnyana Bandiyah Bandiyah Cahyana, I Wayan Dharma Candra Dewi, Ni Luh Septia Chandra, Daima Oshika Damayanthi, Ida Ayu Sri Darmayanthi, Ni Kadek Devi Darmayanthi, Ni Putu Ayu Mia Dayanti, Putri Kusuma Desy Mariani Dewa Ayu Agung Intan Pinatih Dharmanu Dharmanu Githa Prami, Ni Nyoman Srimurti Haniawati, Dian Herry Fernandez, I Putu Gede I Dewa Ayu Putri Wirantari I Gede Abicatra Rezadana, I Gede Abicatra I Gede Made Pastika Semara Putra I Kadek Juniarta I Ketut Winaya I Putu Dharmanu Yudartha I Putu Dharmanu Yudharta, I Putu Dharmanu Imma Triana Mastuty Ista Pradnyandhari, Anak Agung Made Jayanti Sasmitha, Cokorda Istri Agung Juliantari Dewi, Desak Made Trisna Juniantari, Ni Made Kadek Wiwin Dwi Wismayanti Karuni, Ni Made Nadhya Komang Adi Sastra Wijaya Komang Ayu Kusuma Wardani, Komang Ayu Kristanti, Leony Jaya Kurnia Dewi, Putu Shinta Kusumasanti, I Gst Ayu Nyoman Laksmi Githa, Putu Diah Larasati Winanda, Ni Kadek Markis Ari Listusari, Ni Luh Putu Lukman, Juwita Pratiwi Maria Yovani Putu Arista, Maria Yovani Marmika, Putu Trisna Masruchi, Humaidi Miftachul R, Nanda Navaratri Wibawa, Putu Okky Ni Luh Putu Diana Sari Dewi, Ni Luh Putu Diana Ni Luh Tut Tri Ratnawati, Ni Luh Tut Tri Ni Made Angeliana Suwantara Putri Ni Made Indra Ramawati, Ni Made Indra Ni Made Rima Pranita, Ni Made Rima Ni Nyoman Dewi Pascarani Ni Putu Anggina Ni Putu Anik Prabawati Ni Putu Anik Prabawati Ni Putu Anik Prabawati Ni Putu Budi Santikasari, Ni Putu Budi Ni Putu Chyntia Sandrina Devi, Ni Putu Chyntia Sandrina Ni Putu Mirna Sari Nia Aryastuti, Nia Novianti Abrahams, Corilin Aksamina Nuryanti, Ana Dwi Pande Putu Aditya Sujata, Pande Putu Aditya Paramitha Dewi, Ni Putu Jyoti Piers Andreas Noak prabawati Praditya, Ghifari Yorga Pramita Dewi, Ni Wayan Premierita Premierita Primantari, Lekzy Puspita Dewi, Desak Putu Rany Putra Kencana, I Putu Gede Putra Mursidi, I Kadek Unggara Putra, I Putu Tito Ananda Putri, Andri Wiastini Putu Eka Purnamaningsih Putu Nomy Yasintha Rahayu, Ni Putu Gita Rahayu, Ni Putu Gita Rahmayanti, Dwi Sukma Rai Dwinta Sari, Dewa Ayu Kade Reksa Armajaya, I DG. Taksusepta Ricky, Dwipayana Rismayanthi, Ni Wayan Satria Dalem, I Gusti Agung Bagus Sintia Dewi, A.A. Riska Sri Widyadewi, Ni Luh Putu Sriastuti, Komang Ary Tribuana Suandana, I Gede Sandi Suarningsih, Ni Luh Gede Surya Ningrat, Ida Bagus Gde Krisna Suryawan, I Wayan Agus Suryawati Suryawati Syntia Dewi, Ni Kadek Tedi Erviantono Triana Widayani, Dewa Ayu Wati, Putri Ayu Listia Widhianti, Kadek Wiga Widiantari, Ni Kadek Linda Widiantari, Ni Ketut Wijaya, Komang Adi Sastra winaya Wirantari, ⁠I Dewa Ayu Putri Wulandari, Ni Luh Ayu Yulia Dewi, Kadek Elma