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Analysis of the Quality of Human Resources in Providing Public Services at the Nendali Village Office, Jayapura Regency Randongkir, Lidia Vega; Nurlitasari, Anisa; Koto, Mita; Supriyatno, Budi; Hakim, Azis
Jurnal Indonesia Sosial Sains Vol. 6 No. 1 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i1.1536

Abstract

This research aims to know, describe, and analyze the quality of human resources in the Nendali Village Office, East Sentani District, Jayapura. In this study, the researcher uses the Human Resource Quality Theory that has been adjusted and modified to meet the needs of the research. The researcher applies a qualitative approach because the object of this research involves the activities or actions of individuals or several office officers in carrying out their duties as public servants. Qualitative research methods are used to study the condition of objects naturally, in contrast to experiments, where the researcher plays the role of the main instrument. The data collection technique is carried out through triangulation (method combination), data analysis is inductive/qualitative, and the research results focus on interpretation. Based on the analysis of theories and findings in the field, it can be concluded that the quality of human resources at the Nendali Village Office, East Sentani District, has not fully met the expectations of the community, so improvements are still needed in the future.
Analysis of the Role of the Human Resources Bureau in Improving Performance at Government Institutions in Indonesia Sulastri, Desi Aryati; Abadiyah, Bunga Alamanda Syarifatul; Supriyatno, Budi; Hakim, Azis
Jurnal Indonesia Sosial Sains Vol. 5 No. 12 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i12.1542

Abstract

The problems that will be faced by the HR Bureau, namely the globalization of technology, competence, and human resources and bureaucratic reform, greatly affect the performance of government institutions in Indonesia. This problem must be answered by increasing the role of the HR bureau in carrying out its duties and functions in HR management. Human Resource Management is very fundamental for a government agency, because it is needed and must be managed properly so that it becomes superior and competent HR and has a commitment to the organization. The method used in this research uses descriptive analysis method by collecting data through literature study from various sources. From this research it can be concluded that HR has its own role and duties, and the development of HR quality is needed in global developments, and HR competencies must be improved through the process of education, training, and coaching.
Strategic Management of the Ministry of Social Affairs in Promoting Self-Reliance and Prosperity Among Beneficiary Families of the Family Hope Program Kusumaningrum, Risna; Nurlitasari, Anisa; Supriyatno, Budi; Hakim, Azis; Haposan, Christian
Jurnal Indonesia Sosial Sains Vol. 5 No. 12 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i12.1551

Abstract

The Family Hope Program (PKH) is a conditional cash transfer initiative in Indonesia aimed at reducing poverty and improving access to education, health, and welfare services among Beneficiary Families (KPM). Despite its success, ensuring that KPM achieve independence and prosperity remains a key challenge. This study examines the strategic management practices of the Ministry of Social Affairs in promoting self-reliance among KPM. Using a qualitative descriptive approach, data were collected through literature and documentation studies. The analysis focused on the Ministry's planning, implementation, and evaluation processes, alongside the integration of the PENA (Nusantara Economic Hero) empowerment program. Findings reveal that the Ministry employs strategic management from data collection and program distribution to monitoring and evaluation. The PENA program, targeting entrepreneurial development, has enhanced the capacity of KPM to achieve economic independence. However, gaps in resource accessibility and program coverage persist. The study concludes that while strategic management significantly contributes to the effectiveness of PKH, expanding empowerment initiatives and fostering inter-agency collaboration are crucial for achieving broader impacts. Recommendations include extending the PENA program and conducting comprehensive evaluations to guide future policy enhancements.
Control of Changes in the Function of Residential Houses to Business Buildings in Urban Areas Ernawati, Ernawati; Susetya Herawati; Budi Supriyatno
Jurnal Info Sains : Informatika dan Sains Vol. 11 No. 2 (2021): September, Informatics and Science
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The limitation of land and its expensive cost in urban areas led to the invasion of commercial functions into the settlement area. The transformation of housing into business buildings is due to population growth within the city and increased activity, where land remains constant so that it cannot accommodate the needs of urban communities. Among these phenomena is the doubled use of housing – for housing and business – to secure additional income/economic boost for the family. As a result, space layout patterns are uncontrolled, and the functions set in the space plan are not achieved. This, in turn, has interfered with the activity and comfort of the environmental functions of the Hunian as a decent Huni. This research aims to produce a formula for the control of the movement of housing functions into business buildings, where the change of the housing function to business building has taken place since 2008 when Law No. 51 of 2008 on the Establishment of the City of Southern Tangerang as an Autonomous District. The method used is a qualitative and quantitative approach with overlay analysis, descriptive analysis, policy analysis and monitoring and control analysis relevant to the intensity of space utilization. (karakteristik nilai tanah, kelengkapan utilitas, aksesibilitas tanah, karakteristik pribadi pemilik tanah, aturan penggunaan tanah, inisiatif bangunan komersial). The uncontrolled change in the function of the residential house into the building of the business building caused a lack of spatial arrangement along the main street corridors in the housing area as a residential place in the urban area caused by the presence of the factors.
The Roles of Leadership, Regional Government, DPRD, and Local Revenue on Business Licensing’s Effectiveness Thesia, John Kennedy; Hubeis, Musa; Adiwisastra, Josy; Supriyatno, Budi
Interdisciplinary Social Studies Vol. 1 No. 9 (2022): Special Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i9.221

Abstract

Every implementation of autonomy affairs is expected to achieve effective and efficient use of resources. His desire to create an image that local governments can use resources, both in the form of human resources, regional revenue budgets, equipment and work procedures in carrying out their main duties effectively and efficiently in good governance. This study aims to analyze the influence of leadership, the role of local government, the role of the Jayapura City DPRD and local revenues together to partially compile the effectiveness of business license in Jayapura City. To obtain a comprehensive and in-depth picture, a descriptive method with a quantitative approach is used to analyze existing empirical data and correlate with concepts related to special autonomy policies. First, leadership has a partial significant effect on the effectiveness of business licensing in Jayapura City.  Second, the role of local governments partially has a significant effect on the effectiveness of business license in Jayapura City. Third, the role of the DPRD partially has a significant effect on the effectiveness of nusaha license in Jayapura City.  Fourth, the original regional income partially affects the effectiveness of business licensing in Jayapura City. Fifth, leadership, the role of local governments, the role of the DPRD and local revenue simultaneously have a significant effect on the effectiveness of business license in Jayapura City.
Implementation of Human Resource Transformation in Adapting to the Digital Information System at Kantor Imigrasi Kelas I Tpi Malang Mansyur, Muhammad Nur; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5889

Abstract

Digital transformation in public services refers to changing the way governments serve citizens through the use of technology, making processes faster, easier, and more transparent. Integrating data and processes across various agencies not only enhances efficiency but also strengthens accountability and public trust in government services. The traditional bureaucratic model often faces obstacles such as lengthy procedures, excessive document collection, and manual interventions that lead to non-transparency and opportunities for corruption. Public service is considered a crucial element for society in accordance with Law No. 25 of 2009. Its purpose is to support the fulfillment of diverse public needs and to emphasize the necessity for government institutions to operate optimally. The quality of governance can be measured by its ability to safeguard democracy, protect human rights, improve the public’s economic welfare, and wisely protect and manage the nation’s resources. Efforts to improve the quality of public services are crucial to strengthening public trust in the government. There is a significant need to enhance public services, as reflected by the low level of public satisfaction. Many complaints concern complex procedures, slow processes, high costs, and the unprofessional attitudes of officers that fail to reflect excellent service. Over time, however, public services have become increasingly important in streamlining bureaucratic systems. This study aims to determine how the implementation of employee human resource transformation responds to the digital information system at the Class I Immigration Office TPI Malang. The research uses a qualitative method, with data and information collected through interviews, observations, and literature or document studies. Informants in this study were selected using the snowball sampling technique. The digital skills of employees at the Class I Immigration Office TPI Malang are already good. These digital skills significantly increase productivity and efficiency through process automation, allowing employees to focus on higher-value tasks. There remains a need to improve digital literacy skills. Employee training and development at the Class I Immigration Office TPI Malang are well-implemented. Applying digital training effectively ensures that human resources are better prepared to face the challenges of digital information system transformation, adapt quickly to changes, and contribute significantly to achieving strategic goals. The implementation of digital services at the Class I Immigration Office TPI Malang is also good. Digital infrastructure is already evenly distributed but still needs improvement, along with human resources who are technologically competent.
The Influence of Transformational Leadership Style and Employee Behavior on the Implementation of Role-Based Matrix Task Distribution in the Deputy for Investment Planning, Ministry of Investment and Downstream Industry/BKPM Yulianti, Eka; Supriyatno, Budi; Hakim, ⁠Azis
Dinasti International Journal of Management Science Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (November - December 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i2.5873

Abstract

To determine the optimality of implementing a Result-Oriented Role Matrix (RORM) task allocation in achieving an organization's vision and mission, transformational leadership style and employee behavior are essential for the effectiveness of such implementation. A transformational leader, with the ability to provide inspiration, motivation, and intellectual stimulation, can create a conducive work environment for a matrix system that demands high collaboration and accountability. Aspects of employee behavior, such as initiative, adaptability, and commitment to team goals, are also examined as supporting factors in implementing RORM-based task allocation in a measurable manner. The RORM concept is an approach in a matrix format that allocates tasks based on specific roles and maps responsibilities to avoid overlap. This research employs a quantitative approach with a causal-associative method. This approach was chosen to test the cause-and-effect relationship between independent and dependent variables. The research design is explanatory, aiming to explain the extent to which Transformational Leadership Style and Employee Behavior influence the success of the Implementation of Role-Based Output Matrix Task Division. The results indicate that transformational leadership and positive employee behavior significantly support the effectiveness of task division within a matrix structure, particularly in enhancing coordination and achieving investment objectives. This study affirms the importance of developing inspirational leadership and proactive employee behavior to optimize organizational performance within a matrix context. The practical implication is the necessity for leadership training and the enhancement of a collaborative work culture to support the implementation of matrix structures in government agency environments.
Evaluation of the Utilization of the Civil Service Information System (SIASN) Application for Name and NIP Correction Services Naibaho, Kanro Johannes; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Digital Business Management Vol. 7 No. 1 (2025): Dinasti International Journal of Digital Business Management (December 2025 - J
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i1.6127

Abstract

Efficient and accessible civil service is an important aspect of a country's development. Indonesia, as a country with a large and diverse civil service and a vast territory, faces complex challenges in providing equitable access to civil service for all civil servants. However, with rapid advances in information and communication technology, electronic-based government systems have emerged as a potential solution to improve service accessibility in Indonesia. The purpose of this study is to evaluate electronic-based government systems in improving the accessibility of public services in Indonesia and the benefits generated for the civil service (ASN). The Civil Service Information System (SIASN) is a digital platform developed by the State Civil Service Agency to manage ASN data and information in Indonesia. This study aims to evaluate the SIASN-based name and NIP correction service policy based on State Civil Service Agency Regulation Number 7 of 2023. This study uses a descriptive analytical approach by collecting data through literature studies and analysis of related documents. The results show that electronic-based government systems play an important role in improving the accessibility of public services and civil service in Indonesia. By reducing physical barriers, increasing efficiency, and providing additional benefits such as transparency and more active public participation, these systems can accelerate public service processes and increase the satisfaction of the civil service. To optimize the role of the electronic-based government system, joint efforts are needed between the civil service (ASN) and personnel managers in improving infrastructure, digital literacy, and data protection in order to accelerate personnel services in terms of correcting the names and NIP of civil servants (ASN) through the SKK SIASN application of the Civil Service National.
Communication Strategy of Tax Officersin Increasing Tax Compliance of Food and Beverage PBJT Taxpayers in Pondokgede District Diana, Winna Wira; Supriyatno, Budi; Hakim, Azis
Dinasti International Journal of Management Science Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (November - December 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i2.5901

Abstract

This study aims to analyze the communication strategies used by tax officials to improve taxpayer compliance with the Certain Goods and Services Tax (PBJT) in the food and beverage sector in Pondok Gede District, Bekasi City. This study is driven by low tax compliance, despite the culinary sector's significant potential for Regional Original Revenue (PAD). The methodology employed in this study is qualitative with an interpretive approach, including in-depth interviews with the Head of the Tax and Retribution Unit (UPTD) in the Pondokgede area and several taxpayers. The analysis utilizes Cutlip, Center, and Broom's (2016) public communication strategy theory, which emphasizes the importance of strategic communication planning in fostering reciprocal relationships between public organizations and the public. Furthermore, this study relies on public service theory, which emphasizes empathetic communication and transparency as essential elements in public services focused on public satisfaction. The results of this study indicate that communication strategies play a central role in fostering awareness and trust among taxpayers. Three main approaches were used: a humanistic-interpersonal approach that emphasizes empathy and direct communication; a participatory approach that involves taxpayers in outreach activities; and a digital-adaptive approach through the use of social media and online platforms. The conclusion of this study indicates that improving tax compliance depends not only on fiscal policies or sanctions, but also on the quality of public communication that is educational, persuasive, and sustainable. Clear, open, and empathetic communication can build trust and motivate the public to actively participate in paying taxes as a contribution to regional development.
Analysis of the Implementation of Communication Strategies by The Bekasi City General Election Commission (KPU) and Their Effectiveness in Increasing Voter Participation in the 2024 Election Fauzi, Afif; Supriyatno, Budi; Hakim, Aziz
Dinasti International Journal of Management Science Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (November - December 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i2.5962

Abstract

This study examines the communication strategies of the Bekasi City General Election Commission (KPU) and their effectiveness in increasing voter participation in the 2024 Election. Using a qualitative descriptive approach, data were collected through interviews, observations, and document analysis. The findings show that KPU Bekasi implemented an integrated communication strategy combining information dissemination, voter education, and institutional image strengthening. Key programs—such as Sambangi Sekolah, CYCOLATIVE, first-time voter education, and the Ayo Mencoblos campaign across 24 districts—successfully engaged young voters and diverse community groups. Digital platforms, including Instagram, YouTube, and the SIKADEKA system, further enhanced transparency and public accessibility to electoral information. The strategy contributed to an increased voter turnout of 81.3% in 2024, accompanied by stronger public trust in the election management body. Supporting factors included internal coordination, technological adaptation, and collaboration with local actors, while challenges involved limited resources, uneven political literacy, and the spread of digital misinformation. Overall, the communication strategy proved effective and adaptive, offering practical insights for strengthening democratic participation at the local level.
Co-Authors Abadiyah, Bunga Alamanda Syarifatul Agus Wijaya, Agustinus Ali Johardi Azis Hakim Bachtiar, Zeno Cori, Catarina Diana, Winna Wira Eka Yulianti Ernawati Ernawati Eryomina, Svetlana Failasufa Aziza, Pretty Fauzi, Afif Hakim, Aziz Haposan, Christian Hariyadi, Ade Reza Imama, Muhamad Aaqil Irawati, Ike Josy Adiwisastra, Josy Kolesova, Elena Koto, Mita Kusumaningrum, Risna Mansyur, Muhammad Nur Meita Istianda Musa Hubeis Muthiah Hapsari, Hannyfah Muttaqin Muttaqin Naibaho, Kanro Johannes NAUFAL, NAUFAL Nurlitasari, Anisa Petukhova, A. Plaksina, Elena Porosov, Roman Postnikova, Alena Pramitasari, Anisa Rahimullah, Rahimullah Rahmaddiansyah Rahmaddiansyah, Rahmaddiansyah Randongkir, Lidia Vega Resmi Husara, R. Mita Reza Hariyadi, Ade Riantanti, Diah Ika Rivany, Deaotna Sari Ningsih Setyawati, Kiki Starkova, Daria Sulastri, Desi Aryati Sulistyono, Achmad Susetya Herawati Thesia, John Kennedy Tri Subekti Wahyusari, Inezentia Widamutia, Defalia Zavialova, Natalia Zefri Zuhri, Saefudin