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All Journal Jurnal Art Nouveau Jurnal Informatika International Journal of Artificial Intelligence Research CERMIN: Jurnal Penelitian Kasaba: Jurnal Ekonomi Islam Scientia: Jurnal Hasil Penelitian International Journal Of Science, Technology & Management (IJSTM) Jurnal Ekonomi Jurnal Teknik Informatika International Journal of Science and Environment Jurnal Ilmiah Acton Journal of Indonesian Social Sciences and Humanities Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) Jurnal Abdi Publik
Hari Susanto
Program Magister Teknologi Informasi, Jurusan Teknik Elektro dan Teknologi Informasi, Fakultas Teknik UGM
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Journal : International Journal Of Science, Technology

 1 
Effect Of Online Tracking System And Delivery Timeliness On Customer Satisfaction (Case Study On J & T Express Sampit) Oetama, Seanewati; Susanto, Hari; Rizwannur, Wahyu
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1157

Abstract

The title of this study is the effect of Online tracking system and Keteptan delivery time on customer satisfaction (Case Study on J&T Express Sampit). This study was conducted at J & T Express Sampit which is located at Jalan MT. Haryono No. 095, Mentawa Baru Hulu, District. Mentawa Baru Ketapang, East Kotawaringin Regency, Central Kalimantan. This study was conducted on customers who use the services of J & T Express Sampit with accidental sampling technique. And the data were tested using validity test, reliability test, hypothesis test and analysis of research data using descriptive analysis, multiple linear regression analysis, correlation coefficient analysis and determination analysis. Based on the results of the hypothesis test in this study is a T-test for online tracking system variables (X1) IE t count 3.146 > t table 2.00324 and a significant level of 0.001 < 0.05 then H0 rejected and Ha accepted. This means that there is a significant influence of Online tracking systems on customer satisfaction. As for the T-test for variable timeliness of delivery (X2) is t count 4.763 > t table 2.00324 and a significant level of 0.000 < 0.05 then H0 rejected and Ha accepted. This means that there is a significant influence between the timeliness of delivery to customer satisfaction. Then for the F-test, namely F count 25.098 > F table 3.16 and a significant level of 0.000 < 0.05 means that simultaneously the Online tracking system and delivery timeliness have a significant effect on customer satisfaction. R number of 0.690 shows the relationship / correlation between customer satisfaction with the independent variable is strong (significant). Adjust R Square of 0.552 means that 55.20% of customer satisfaction variable (Y) can be explained by Online Tracking System variables (X1) and delivery timeliness (X2). While the remaining 44.8% were influenced by other variables that were not included in this study. Based on the results of multiple linear regression test obtained by the equation Y = 1.233+ 0.407 (X1) + 0.580 (X2) means that the score/value of the constant ( ? ) shows that if there is no increase in the variables of the online tracking system and the accuracy of delivery time then the value of customer satisfaction is equal to 1.233. And each addition of one score / variable value of the online tracking system provides an increase of 0.407 to customer satisfaction with fixed X2 conditions and each addition of one score/variable value of delivery timeliness provides the same increase of 0.580 to customer satisfaction with fixed X1.
The Influence of Self-Control and Financial Attitude on the Financial Management Behavior of Shopee Paylater Users Oetama, Seanewati; Susanto, Hari; Alejandra Kristiono, Kezia
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1348

Abstract

This study is entitled "The Effect of Self-Control and Financial Attitude on the Financial Management Behavior of Shopee PayLater Users". This study aims to analyze the influence of Self-Control and Financial Attitude on the Financial Management Behavior of Shopee PayLater Users. Financial management behavior is a serious matter among young people, because they grow up amidst a lack of attention to their financial condition and debt that is very easy to obtain through the use of existing financial facilities. Self-Control and Financial Attitude are two factors that are thought to be able to influence Financial Management Behavior. This study uses a quantitative method with primary and secondary data obtained from research objects and data sources obtained through intermediary media. The sample in this study took 60 students of the Sampit College of Economics (STIE) who use Shopee PayLater. The data analysis technique used is multiple linear regression analysis to test the research hypothesis. The results of the study show that the results of the t-test (partial) indicate that Self-Control influences the Financial Management Behavior of Shopee PayLater users. This is evidenced by the value of >, namely 4.995 > 2.000324 with a significance level of 0.001 < 0.05. Financial Attitude influences the Financial Management Behavior of Shopee PayLater users. This is evidenced by the value of 3.425 > 2.000324 with a significance level of 0.001 < 0.05. The F test (simultaneous) shows that Self Control and Financial Attitude influence the Financial Management Behavior of Shopee PayLater users. This is evidenced by the value of 63.299 > 3.16 with a significance level of 0.000 < 0.05. These findings provide implications for Shopee PayLater users in understanding the factors that can influence financial management behavior before making decisions to use the services offered..
The Influence Of Brand Experience On Brand Loyalty Through Brand Satisfaction And Brand Trust In Indomie Mie In Sampit Oetama, Seanewati; Susanto, Hari
International Journal of Science, Technology & Management Vol. 4 No. 1 (2023): January 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i1.755

Abstract

The title of this study is about the effect of brand experience on brand loyalty through brand satisfaction and brand trust Mie Indomie in Sampit, East Kotawaringin Regency, Central Kalimantan Province. This research usespurposive sampling. And the data was tested using validity tests (convergent validity and discriminant validity), reliability tests, mediation tests andanalysisStructural Equation Model (SEM). Based on the results of the structural equation test, brand experience significantly influences brand satisfaction. With a part coefficient value of 0.700 and a p-value of 0.01, the hypothesis is accepted. In the structural equation test, brand experience significantly influences brand trust. With a part coefficient value of 0.749 and a p-value of 0.01, the hypothesis is accepted. In the structural equation test, brand experience significantly influences brand loyalty. With a part coefficient value of 0.745 and a p-value of 0.01, the hypothesis is accepted. In the structural equation test, brand satisfaction has no significant effect on brand loyalty. With a part coefficient value of 0.869 and a p-value of 0.01, the hypothesis is accepted. In the structural equation test, brand trust significantly influences brand loyalty. With a part coefficient value of 0.235 and a p-value of p=0.05, the hypothesis is accepted. In the structural equation test, brand experience has a significant effect on loyalty through brand satisfaction. The test results show thatmediation test for indirect effect with a significant value of P <0.01. While the direct effect with a significant value of 0.06. And the direct influence of the path coefficient value decreases from 0.75 to 0.16,so the hypothesis is accepted. In the structural equation test, brand experience has a significant effect on loyalty through brand trust. The test results show thatmediation test for indirect effect with a significant value of 0.31. While the direct effect with a significant value P <0.01. And the direct effect of the path coefficient value is decreasing from 0.75 to 0.36,so the hypothesis is accepted.
Co-Authors ABDUL AZIZ, UMAR Adam, Latif Agus Yohanan Ahmad Hanif Aini, Dini Noor Alejandra Kristiono, Kezia Alijoyo, Franciskus Antonius Arief Setyanto Armen, Rio Erismen As-Syahri, Hidayatullah Badriyah, Aisyatul Cahyo Purnomo, Eko Cahyono, Bintang Dwitya Dewi, Sindi Atika ERISMEN ARMEN, RIO Farida Hanum Fauzi, Hasan Muchtar Firmansyah Fitriyah, Nina Sa’idah Hendi Muhammad, Alva Ignatius Septo Pramesworo Jaih Mubarok Judijanto, Loso Kanetasya Sabilla, Kanetasya Mubarak, Jaih Muhammad Andi Mush'ab, Muhammad Nadjib, Mochammad Panky Tri Febiyansah Prasetyo, Deky Putra, Angga Dwi Ringga Fidayanto Ririh Yudhastuti Rizwannur, Wahyu Rulliansyah, Sylva Salim, Zamroni Seanewati Oetama, Seanewati Selvanus, Selvanus Senain, Senain Syafril Syafril Syaifullah Syaifullah Thoha, Mahmud Vallentino, Michael Julio Wahyudi Wahyudi Yanti Setianti