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Performance Improvement Strategy with Dynamic Capabilities in Service and Knowledge Management Aspects in PDAM Jember Regency Ady Setiawan; Rini Rahmawati; Asrid Juniar; Ashari Sofyaun
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6766

Abstract

The purpose of this study is to analyze the influence of resources on dynamic capabilities consisting of service and knowledge management aspects, as well as their effect on company performance at PDAM Kabupaten Jember. Resources are measured by indicators of production efficiency and distribution efficiency, service aspects are measured by indicators of technical services and consumer growth (customers), knowledge management is measured by indicators of the ratio of employees to consumers (customers), the ratio of education and training (training) employees, the ratio of training and education costs, company performance is measured by indicators of ROE, ROA, R and billing effectiveness. Research with SEM-PLS, research period 2011-2019, which is the period after all PDAMs in Indonesia carry out debt restructuring. The results of the study show that resources have a significant influence on aspects of service, knowledge management and company performance. Dynamic capabilities which consist of aspects of service and knowledge management have a significant influence on the company's performance of PDAM Kabupaten Jember. The results also show that dynamic capabilities are important for PDAM Kabupaten Jember to adapt to changes after debt restructuring.  
Mediation of Agency Cost on Governance in Company Financial Performance Ashari Sofyaun; Asrid Juniar; Rini Rahmawati
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6772

Abstract

Financial performance in the perspective of governance with agency cost is the research objective. The study was conducted during the period 2013-2021 on state-owned companies on the Indonesian stock exchange with a purposive sampling method approach. Managerial ownership, leverage and board size as representatives of corporate governance. In measuring financial performance indicators of ROA and firm value are used. SEM-PLS multivariate analysis was used as a data analysis technique. affected by leverage, agency costs and return on assets is significantly Leverage and agency costs have a significant effect on return on assets. leverage and board size have a significant effect on agency costs. Leverage and board size were successfully mediated by agency costs in influencing firm value and ROA.