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Journal : Journal of Humanities and Social Studies

Responsiveness Of Community Complaint Services In Gresik Regency Police Department Madini, Sephia; Tukiman, Tukiman
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 8, No 3 (2024): Journal of Humanities and Social Studies
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i3.10863

Abstract

The purpose of this study was to determine the level of responsiveness of complaint services at the Gresik Regency Resort Police. This research method uses a type of quantitative research with a case study approach. The informants in this study were the head of SPKT, complaints service officers, call center officers and people who had made complaints. The data collection techniques used are observation and interviews. The results showed that in general the Responsiveness Level of Community Complaint Services at the Gresik Regency Resort Police as measured using indicators put forward by Zeithaml consisting of Officers / Administrators Perform Services Quickly, and Officers / Administrators Perform Services Appropriately in a very good category. Responding to Every Customer / Applicant Who Wants to Get Service, Officers / Administrators Perform Services Carefully, Officers / Administrators Perform Services with the Right Time, and All Customer Complaints are Responded to by Officers in the category quite well or quite responsive.
Co-Authors Abdurrohim Abdurrohim, Abdurrohim Afianti, Julia Aini, Syaiba Qurrotul Aji, Bayu Purnomo Amelia, Avril Firda Andarini, Sonja Andriani, Silvia Desy Anggita Rahma Fadlila Annisa, Khofifah Khoiru Arhamza, Muh Satria Arsela Eko Listiono Arumdani, Nafida Aryanti, Teresia Retno Auliavia Cantika, Firyal Kurniawati Azizah, Riza Zanuar Nur Bastian, Moch Aril Cecep Kusmana Christy, Nethania Darajah, Arini Darmawan, Mohammad Jefri Dilisti, Dilisti Ebertha, Chesta Surya Eka Saputri, Eka Eko Supraptono Ferdiananta, Mayhikal Fuad, Muhammad Shofil Gustafiani, Diana Claudya Hanum, Yuspa Hanum, Yuspa Hariroh, Sanindita Qolbiyah Hidayattullah, Ardhana Luthfi Ima Duddin Irmaya, Nindi Janna, Putri Marifatul Junita Risma Wanti Kenia, Firanti Marshela Khumaedi, Muhammmad Kurniawan, Galang Wahid Lia, Siti Noer Lydia, Angelia Devika Madini, Sephia Mahmudah, Amanah Amalia Marhanani, Listiya Mohamad Irfan, Mohamad Muhamad Ragiel Yudha Setiawan Muliani, Betrik N, Ertien Rining Nafi’ah, Zumrotun Ningrum, Deva Mariana Isti Nurjanah, Yulia Perkasa, Elang Bahar Prameiswary, Adinda Prameswari, Gloria Win Pratama, Edo Pandu Putri, Revi Ardiana Rahmania, Salsabella Nanda Ramadhina, Windy Nur Rifqi, Niswah Khaliya Rosida Rosida Sabila, Putri Aprilia Safira, Nadia Ismi Safitri, Aurelia Ayu Salsabella, Yasmin Alissa Saputra, Septian Aditya Sari, Adelia Purvita Shahira, Sharifah Sisillia, Meyga Sonhaji Sonhaji Syahputra, Febryan Rama Trisna, Andre Yusuf Utami, Adelia Putri Vernanda, Elisa Pingky Vitasari, Riska Retno Wibisono, Rizky Widyatna, Zildjianisa Rhisma Yasah, Aulya Dista Yeri Sutopo Yuanita, Farras Dewi Yulisrowati, Iis Yusfa Hanum, Yusfa Zaidah, Umi