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Dodon Turianto Nugrahadi
Lambung Mangkurat University
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Journal : Scientific Journal of Informatics

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Evaluation of User Experience in the Banjarbaru Disdukcapil Public Service Application Using User Experience Questionnaire and System Usability Scale Martalisa, Asri; Wahyu Saputro, Setyo; Turianto Nugrahadi, Dodon; Abadi, Friska; Budiman, Irwan
Scientific Journal of Informatics Vol. 11 No. 4: November 2024
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v11i4.13780

Abstract

Purpose: Dukcapil Banjarbaru is an online-based government agency application used for various public services. According to the complaint report from Disdukcapil Banjarbaru, several users have reported similar problems and difficulties. The application has received a rating of 3.3 stars from approximately 24.000 users on the Google Play Store. Therefore, researchers conducted a user experience analysis using the UEQ methods and a usability evaluation using the SUS methods. Methods: This research analyzes user experience in applications using the UEQ to identify issues faced by users and evaluate usability through the System Usability Scale. The UEQ method is chosen for its efficiency and simplicity in assessing user experience within an application. The SUS method is employed because it is an effective approach for obtaining reliable statistical data and generating clear and accurate scores. Result: The UEQ benchmark results show that the scales for Attractiveness (1.59), Efficiency (1.68), Accuracy (1.66), and Stimulation (1.54) are categorized as "Good." The scales for clarity (1.37) and novelty (0.80) are classified as "Above Average." Meanwhile, the SUS score of 65 positions the application within the "acceptable" category for the acceptability range, the "D" category on the grade scale, and the "OK" category for adjective ratings. This indicates that while the Banjarbaru Dukcapil application has good usability, it requires improvements based on the total SUS score, which reveals several critical areas with scores below the average (258.4). Novelty: In this research, solutions for improvements are provided to Disdukcapil based on each aspect to improve the quality of the application, thereby offering better services to users.
Co-Authors Abadi, Friska Abdul Gafur Adi Mu'Ammar, Rifqi Adi, Puput Dani Prasetyo Adi, Puput Dani Prasetyo Ahmad Rusadi Ahmad Rusadi Ahmad Rusadi Arrahimi - Universitas Lambung Mangkurat) Ahmad Rusadi Arrahimi - Universitas Lambung Mangkurat) Aida, Nor Aji Triwerdaya Alfando, Muhammad Alvin Andi Farmadi Andi Farmadi Andi Farmadi Andi Farmadi Ando Hamonangan Saragih Apriana, Susi Ardiansyah Sukma Wijaya Arfan Eko Fahrudin Arifin Hidayat Azwari, Ayu Riana Sari Azwari, Ayu RianaSari Bachtiar, Adam Mukharil Badali, Rahmat Amin Bahriddin Abapihi Bedy Purnama Cahyadi, Rinova Firman Dike Bayu Magfira, Dike Bayu Djordi Hadibaya Dwi Kartini Dwi Kartini Dwi Kartini, Dwi Emy Iryanie, Emy Faisal Murtadho Faisal, Mohammad Reza Fajrin Azwary Fatma Indriani Fhadilla Muhammad Fitra Ahya Mubarok Fitria Agustina fitria Fitriani, Karlina Elreine Fitrinadi Friska Abadi Gunawan Gunawan Gunawan Gunawan Halim, Kevin Yudhaprawira Hariyady, Hariyady Herteno, Rudy Herteno, Rudy Heru Kartika Candra, Heru Kartika Huynh, Phuoc-Hai Ichsan Ridwan Indah Ayu Septriyaningrum Irwan Budiman Irwan Budiman Irwan Budiman Ismail Didit Samudro Julius Tunggono Jumadi Mabe Parenreng Junaidi, Ridha Fahmi Kartika, Najla Putri Keswani, Ryan Rhiveldi Kevin Yudhaprawira Halim Liling Triyasmono M Kevin Warendra M. Apriannur Martalisa, Asri Maulidha, Khusnul Rahmi Mera Kartika Delimayanti Miftahul Muhaemen Mohammad Reza Faisal Muhamad Ihsanul Qamil Muhammad Alkaff Muhammad Anshari Muhammad Haekal Muhammad Hasan Muhammad Irfan Saputra Muhammad Itqan Masdadi Muhammad Itqan Mazdadi Muhammad Janawi Muhammad Khairin Nahwan Muhammad Mirza Hafiz Yudianto Muhammad Nazar Gunawan Muhammad Reza Faisal, Muhammad Reza Muhammad Rofiq Muhammad Sholih Afif Muhammad Solih Afif Muliadi Muliadi Muliadi MULIADI -, MULIADI Muliadi Aziz Muliadi Muliadi Muliadi Muliadi Muliadi Muliadi Muliadi, M Musyaffa, Muhammad Hafizh Nafis Satul Khasanah Nahdhatuzzahra Nahdhatuzzahra Ngo, Luu Duc Noor Hidayah Nursyifa Azizah Ori Minarto Padhilah, Muhammad Pirjatullah Pirjatullah Pirjatullah Prastya, Septyan Eka Priyatama, Muhammad Abdhi Radityo Adi Nugroho Rahayu, Fenny Winda Rahmad Ubaidillah Rahmat Ramadhani, Rahmat Ramadhan, Muhammad Rizky Aulia Riadi, Putri Agustina Rifki Izdihar Oktvian Abas Pullah Rifki Riza Susanto Banner Rizal, Muhammad Nur Rizki Amelia Rizki, M. Alfi Rozaq, Hasri Akbar Awal Rudy Herteno Rudy Herteno Saman Abdurrahman Saputro, Setyo Wahyu Saputro, Setyo Wahyu Saputro, Setyo Wahyu Saragih, Triando Hamonangan Satou, Kenji Selvia Indah Liany Abdie Setyo Wahyu Saputro sholih Afif Siti Napi'ah Soesanto, Oni Sri Cahyo Wahyono Sri Rahayu Sri Redjeki Sri Redjeki Totok Wianto Totok Wiyanto Tri Mulyani Triando Hamonangan Saragih Umar Ali Ahmad Utomo, Edy Setyo Wahyu Dwi Styadi Wahyu Saputro, Setyo Wardana, Muhammad Difha Winda Agustina Yabani, Midfai Yanche Kurniawan Mangalik YILDIZ, Oktay Yudha Sulistiyo Wibowo Zamzam, Yra Fatria