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Journal : International Journal Of Computer, Network Security and Information System (IJCONSIST)

Sentiment Analysis of User Reviews for the LinkedIn Application Using Support Vector Machine and Naïve Bayes Algorithm Ulinnuha, Nurissaidah; Pertiwi, Aisyah; Basuki, Athiyah Fitriyani; Kristanti, Beni Tiyas; Haniefardy, Addien; Burhanudin, Muhamad Aris; Satria, Vinza Hedi
IJCONSIST JOURNALS Vol 7 No 1 (2025): September
Publisher : International Journal of Computer, Network Security and Information System

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/ijconsist.v7i1.159

Abstract

Social Networking Sites (SNS) have become integral communication platforms for knowledge sharing and professional connections. LinkedIn, a leading professional network, is widely utilized in today's digital era, primarily by professionals and the business community. This research focuses on analyzing user sentiment on LinkedIn through the application of the Support Vector Machine (SVM) and Naive Bayes methods. Understanding user opinions and satisfaction is important, and sentiment analysis serves as a key tool for this purpose. This study is a comparative analysis of Support Vector Machine (SVM) and Naïve Bayes algorithm for classifying user reviews of the LinkedIn application. Drawing on data from Google Play reviews, this research explores a range of user sentiment towards the LinkedIn platform, including positive, negative and neutral reviews. The application of SVM and Naive Bayes algorithms successfully classifies reviews into relevant sentiment categories. Analyzing 2000 review datasets with an 80% training and 20% testing data split, Support Vector Machines demonstrate an 80% accuracy rate, while Naïve Bayes achieves a 70% accuracy rate. The Support Vector Machines (SVM) algorithm has better accuracy than the Naïve Bayes algorithm based on the test scenarios that have been carried out.
Co-Authors Abdulloh Hamid Abdulloh Hamid Ahmad Hanif Asyhar Alfirdausy, Roudlotul Jannah Almumtazah, Nilna Anggraini, Octavia Putri Aprilianti, Inggrit Delima Aqilah Khansa, Shafa Fitria Ardelia, Nita Ariestia Ramadhani Aris Fanani Basuki, Athiyah Fitriyani Burhanudin, Muhamad Aris Daffa Nur Cholis Dino Ramadhan Elisa Syafaqoh Fadhila, Riska Nuril FAJAR SETIAWAN Farmita, Mayandah Fery Firmansyah Fransisca, Velicia Hani Khaulasari Haniefardy, Addien Hilmi, Moh. Aditya Sirojul Indriyani, Jiphie Gilia Intan, Putroue Kumala Isye Arieshanti Khasanah, Rofina Muti'atun Kiromi, Muhammad Sahrul kristanti, beni tiyas Lutfi Hakim Maghfiroh, Wardatul Margaretha, Adellia Putri Maulana, Achmad Resnu Maulidya, Rahmania Moh. Hafiyusholeh Mohamat Ulin Nuha Mu'afa, Sulthan Fikri Mukti, Audyra Dewi Puspa Nafis, Urwatun Novianti, Fahriza Pertiwi, Aisyah Prilindaputra, Brilian Purwanti, Ida Putri, Anindya Maya Putri, Dinda Rima Rachcita Putroue Keumala Intan Rafika Veriani Romdloni, Ro’iqotul Fathiyyah SA'DYAH, HALIMATUS Safira, Icha Dwi Saidah, Nayla Fitriyatus Sari, Dian Candra Rini Novita Sari, Firda Yunita Sari, Ghaluh Indah Permata Satria, Vinza Hedi Septiani, Intan Karunia Septiani Sholihah, Siti Azizatus Siti Aisyah Sufriyah, Lailiyatus Sulthan Fikri Mu'afa Tussholikhah, Anissa Nurul Farida USWATUN KHASANAH Utami, Tri Mar'ati Nur Wahyudi, Sharenada Norisdita Wika Dianita Utami Wika Dianita Utami Wilda Imama Sabilla Yanuwar Reinaldi Yudhi Purwananto Yuliati, Dian Yuniar Farida, Yuniar Yunita Ardilla Yusuf Ababil, Achmad Fachril