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Journal : JURNAL MANAJEMEN TRANSPORTASI

Jasa Pelayanan Bandara Halim Perdana Kusuma dan Bandara Husein Sastranegara Andri, Andri; Kasim, Roswan; Wahyuni, Endang
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 1 (2016): JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK
Publisher : STMT Trisakti

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Abstract

The study entitled “Analysis Comparison of Satisfaction Passenger Against the Service Halim Perdana Kusuma Airport in Jakarta and Bandung Husein Sastranegara Airport in 2015” was conducted to determine and analyze the quality comparison service consisting of responsiveness, assurance, tangibles, empathy and reliability to consumer satisfaction on Hussein Airport Sastranegara and Halim Perdana Kusuma Airport. This study was conducted to determine and analyze the dominant service quality dimensions that influence satisfaction. The benefits of this research is to get a general idea about the services at Soekarno Hatta and Halim Perdana Kusuma Airport in Jakarta. To determine the level of satisfaction of passengers on each variable services at Bandung Husein Sastranegara Airport and Halim Perdana Kusuma Airport. Keywords : airport, satisfaction of passengers, service and performance
PELAYANAN BANDAR UDARA HALIM PERDANA KUSUMA DAN BANDAR UDARA HUSEIN SASTRANEGARA Andri, Andri; Kasim, Roswan; Wahyuni, Endang
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 3, No 1 (2016): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v3i1.143

Abstract

The study entitled “Analysis Comparison of Satisfaction Passenger Against the Service Halim Perdana Kusuma Airport in Jakarta and Bandung Husein Sastranegara Airport in 2015” was conducted to determine and analyze the quality comparison service consisting of responsiveness, assurance, tangibles, empathy and reliability to consumer satisfaction on Hussein Airport Sastranegara and Halim Perdana Kusuma Airport. This study was conducted to determine and analyze the dominant service quality dimensions that influence satisfaction. The benefits of this research is to get a general idea about the services at Soekarno Hatta and Halim Perdana Kusuma Airport in Jakarta. To determine the level of satisfaction of passengers on each variable services at Bandung Husein Sastranegara Airport and Halim Perdana Kusuma Airport.
Dampak Kemacetan di Jalan Tol Brebes Timur Sari, Mustika; Saidah, Deslida; Wahyuni, Endang
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 5, No 1 (2018): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v5i1.217

Abstract

The purpose of this research is to know the congestion on the street toll road users. The problem in this research is the congestion and its impact on the road users, and how the solution to the congestion on the Brexit toll during Lebaran holiday season 2016. Population The study was conducted at East Brebes toll gate where the researcher distributed questionnaires to 80 respondents by purposive sampling method. Data analysis techniques use validity and reliability, simple linear regression, correlation coefficient, determinant coefficient, and hypothesis test. The result showed that there was a positive influence between congestion (X) and road users (Y), road congestion variation due to other factors of 95.4% while the rest of 4.6% was determined by other factors. With the probability significance of 0.005 t table> t table, it is concluded that individually the variables of congestion can affect the variables of users of toll road.