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All Journal Jurnal Teknik Industri TEKMAPRO Journal of Industrial Engineering and Management JAM : Jurnal Aplikasi Manajemen Jurnal Informatika dan Teknik Elektro Terapan Journal of Industrial Engineering Management JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Inovasi Bisnis (Inovbiz) EKONOMIS : Journal of Economics and Business JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Samudra Ekonomi dan Bisnis SULTANIST: Jurnal Manajemen dan Keuangan International Journal of Economics Development Research (IJEDR) Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika Nusantara Science and Technology Proceedings Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Quantitative Economics and Management Studies Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi JOURNAL LA MEDIHEALTICO Industrika : Jurnal Ilmiah Teknik Industri AJARCDE (Asian Journal of Applied Research for Community Development and Empowerment) Indonesian Journal of Innovation Studies JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE INCOME: Indonesian Journal of Community Service and Engagement Jurnal Sains Student Research IIJSE Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Jurnal Cendekia Ilmiah Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Academia Open
Minto Waluyo
Universitas Pembangunan Nasional Veteran Jawa Timur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

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Competence, Workload, Incentives, and Their Link to Driver Satisfaction and Performance: Kompetensi, Beban Kerja, Insentif, dan Kaitannya dengan Kepuasan dan Kinerja Pengemudi Erlangga Eka Taruna; Minto Waluyo
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.11571

Abstract

General Background: The online transportation industry is becoming increasingly competitive, necessitating a deeper understanding of factors that affect workforce sustainability. Specific Background: Within algorithm-driven gig platforms, driver-partners operate under flexible yet demanding conditions, influencing their performance and well-being. Knowledge Gap: Despite the growing literature on digital labor, limited research has examined how individual factors like competence, workload, and incentives impact job satisfaction and performance in such decentralized systems. Aims: This study investigates the effects of competence, workload, and incentives on job satisfaction and how these in turn influence the performance of driver-partners in an online food delivery platform. Results: Using Structural Equation Modeling (SEM) with AMOS and data from 100 respondents, findings reveal that only workload significantly affects job satisfaction. Competence and incentives showed no significant relationship, nor did job satisfaction or the examined factors significantly impact performance. Novelty: The study challenges traditional assumptions by showing that in platform-based work environments, personal variables may not directly drive performance outcomes.Implications: These results suggest a shift in managerial focus—from individual optimization to systemic interventions—better suited for digital labor ecosystems governed by algorithms and flexible task structures. Highlights: Only workload significantly influences job satisfaction. Competence and incentives do not directly impact satisfaction or performance. System-level strategies are more effective than personal improvements. Keywords: Job Satisfaction, Driver Performance, Online Food Delivery, Workload Impact, Digital Labor
Price, Quality, Innovation, and Packaging Drive Consumer Purchase Behavior: Harga, Kualitas, Inovasi, dan Kemasan Mempengaruhi Perilaku Pembelian Konsumen Fery Nurmansyah Ardianto; Minto Waluyo
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.11711

Abstract

Background: In the competitive energy drink market, understanding consumer behavior is vital for sustaining brand performance. Kratingdaeng, a prominent brand in this sector, faces growing pressure to optimize marketing elements that drive consumer loyalty. Specific Background: Prior studies have explored isolated effects of price or product quality, yet comprehensive assessments integrating multiple marketing variables remain limited. Knowledge Gap: There is a lack of integrated empirical analysis on how price, product quality, innovation, and packaging design collectively affect both initial purchase decisions and repurchase behavior, especially in the Indonesian urban context. Aim: This study investigates the simultaneous effects of price, product quality, product innovation, and packaging design on purchase and repurchase decisions among Kratingdaeng consumers in Surabaya. Results: Using Structural Equation Modeling with AMOS 30 on data from 110 purposively sampled respondents, all four variables showed significant positive impacts on both purchase and repurchase decisions, with price and packaging design being the most influential. Novelty: This study integrates four critical marketing constructs within a single model, providing empirical evidence of their joint influence on consumer loyalty in the energy drink segment. Implications: The findings underscore the need for companies to harmonize pricing strategies, maintain product quality, innovate continuously, and invest in impactful packaging to enhance market retention and competitive advantage. Highlights: Highlights the combined impact of marketing elements on purchase and repurchase. Identifies packaging and price as dominant consumer decision drivers. Offers strategic insights to boost loyalty in the energy drink market. Keywords: Price, Product Quality, Product Innovation, Packaging Design, Consumer Behavior
Service Quality Drives Purchase Decisions and Loyalty through Repeat Purchases: Kualitas Layanan Memengaruhi Keputusan Pembelian dan Loyalitas Melalui Pembelian Berulang Bintang Anggry Awan Putra Aditya; Minto Waluyo
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12115

Abstract

(General Background) The increasing competition in Indonesia’s retail sector highlights the critical role of service quality in influencing consumer purchasing behavior. (Specific Background) Faiz Plastic Store Sidoarjo, a retailer of household and packaging products, has experienced a decline in sales performance, allegedly due to deteriorating service quality that affects consumer retention. (Knowledge Gap) Previous studies have confirmed the impact of service quality on purchasing behavior, yet empirical evidence regarding its structural influence on purchase decisions, repeat purchases, and customer loyalty in small-scale retail settings remains limited. (Aims) This study aims to analyze the causal relationship between service quality (Servqual), purchase decisions, repeat purchases, and customer loyalty using Structural Equation Modeling (SEM). (Results) Findings reveal that service quality significantly influences purchase decisions, but purchase decisions do not significantly affect repeat purchases, while repeat purchases have a strong positive effect on customer loyalty. (Novelty) The study develops a structural model that clarifies the indirect mechanism linking Servqual dimensions to loyalty through behavioral intentions. (Implications) The results emphasize that maintaining high service quality should be complemented with loyalty programs, digital engagement, and online ordering systems to ensure customer retention and business sustainability. Highlights:  Service quality significantly shapes initial purchasing behavior. Repeat purchases serve as the main driver of customer loyalty. Loyalty programs and digital engagement enhance long-term retention. Keywords: Servqual, Purchase Decision, Repeat Purchase, Customer Loyalty, Retail Service Quality
Product Quality and Brand Image as Drivers of Repeat Purchase Decisions: Kualitas Produk dan Citra Merek sebagai Faktor Penentu Keputusan Pembelian Ulang Alfin Rizki Bagus Permadi; Minto Waluyo
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12228

Abstract

General Background: Rapid technological advancements have transformed consumer behavior, especially in the smartphone industry, where performance, design, and innovation are key competitive aspects. Specific Background: Samsung, as a leading smartphone brand, continuously enhances its product quality and brand image to sustain customer loyalty, particularly with flagship models such as the Galaxy S25 Ultra. Knowledge Gap: Despite extensive studies on purchasing behavior, limited research integrates product quality, brand image, and purchase decisions as mediating factors influencing repurchase intention in premium smartphone contexts. Aims: This study investigates the effect of product quality and brand image on repurchase intention, mediated by purchase decision, among Samsung Galaxy S25 Ultra users in Indonesia. Results: Using Structural Equation Modeling (SEM) with AMOS on 100 respondents, findings reveal that brand image significantly influences purchase decision and repurchase intention, while product quality significantly impacts repurchase but not purchase decision. Purchase decision does not mediate the relationship effectively. Novelty: The integration of SEM-based mediation analysis provides a comprehensive understanding of causal relationships among variables in digital-era consumer behavior. Implications: Strengthening brand perception and maintaining consistent product quality are essential strategies for fostering long-term customer loyalty in competitive smartphone markets. Highlights: Brand image significantly drives both purchase and repurchase behavior. Product quality impacts repurchase but not initial purchase decisions. Purchase decision shows weak mediation between quality, image, and repurchase. Keywords: Product Quality, Brand Image, Purchase Decision, Repurchase Intention, SEM-AMOS
SEM Model of OTA PayLater Reuse Intention Through Trust : Model SEM Pada Niat Penggunaan Ulang Layanan OTA PayLater Melalui Kepercayaan Ema Rosary Sitorus; Minto Waluyo
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.13425

Abstract

General Background: Buy Now Pay Later (BNPL) services integrated into Online Travel Agent (OTA) platforms have experienced rapid growth, particularly among Millennials and Generation Z, reflecting evolving digital financial behavior. Specific Background: Despite increasing adoption, OTA PayLater services encounter challenges related to service quality, promotion, risk perception, and user satisfaction, which shape trust and reuse intention. Knowledge Gap: Prior studies report inconsistent findings regarding the relationships among service quality, risk perception, promotion, user satisfaction, trust, and reuse intention, and limited research simultaneously examines these variables within the OTA PayLater context using trust as a mediating construct. Aims: This study analyzes the relationships between service quality, risk perception, promotion, and user satisfaction on trust and reuse intention toward OTA PayLater services. Results: Using a quantitative cross-sectional design and Structural Equation Modeling with Maximum Likelihood estimation on 120 respondents, the findings indicate that service quality, promotion, and user satisfaction significantly affect trust, while risk perception is not significant. Furthermore, service quality, user satisfaction, and trust significantly affect reuse intention, with trust demonstrating the strongest relationship. Novelty: This research integrates four antecedent variables within a single SEM framework in the OTA PayLater setting and empirically positions trust as a central determinant of continued usage. Implications: The results underscore the strategic importance of stable systems, transparent processes, responsive service, and sustained trust-building initiatives to support continued adoption of OTA PayLater services. Highlights: Trust shows the strongest positive relationship with continued usage decisions. Perceived risk does not demonstrate statistical significance in predicting behavioral outcomes. Customer satisfaction contributes to loyalty behavior alongside system reliability factors. Keywords: OTA PayLater, Service Quality, Trust, Reuse Intention, Structural Equation Modeling
SEM PLS Evidence on Workload, Workforce Adequacy, Job Satisfaction, and Performance: Bukti SEM PLS tentang Beban Kerja, Kecukupan Tenaga Kerja, Kepuasan Kerja, dan Kinerja Karyawan Octaviani, Elistia; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.13439

Abstract

General Background: Employee performance is a critical factor in sustaining production continuity and competitiveness in small-scale manufacturing industries. Specific Background: In a paving manufacturing company applying a make-to-stock system, production targets are frequently achieved through overtime, indicating underlying performance challenges related to workload and workforce conditions. Knowledge Gap: Limited empirical evidence explains how workload, workforce adequacy, work environment, and motivation interact with job satisfaction and performance within small manufacturing contexts using SEM-PLS analysis. Aims: This study examines the relationships among workload, work environment, work motivation, and workforce adequacy on job satisfaction and employee performance, including the mediating role of job satisfaction. Results: The findings reveal that workload significantly affects job satisfaction, while workforce adequacy and job satisfaction significantly contribute to employee performance; conversely, work environment and work motivation show no significant relationships. Job satisfaction mediates the linkage between workload and employee performance. Novelty: This study provides SEM-PLS empirical evidence highlighting job satisfaction as a mediating construct in small-scale manufacturing settings, particularly within paving production systems. Implications: The results suggest that managing workload balance and ensuring sufficient workforce allocation are essential strategies for improving employee performance and supporting sustainable production outcomes in similar industrial contexts. Highlights: Excess task demands correlate with changes in employee satisfaction levels. Adequate staffing contributes directly to improved work outcomes. Satisfaction serves as an intermediary linking task demands to output quality. Keywords: Workload, Workforce Adequacy, Job Satisfaction, Employee Performance, SEM-PLS
Perceived Value and Product Quality Associations with Loyalty in Salted Egg SMEs : Hubungan Perceived Value dan Kualitas Produk dengan Loyalitas pada UKM Telur Asin Purbaningtyas, Amelia; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.13690

Abstract

General Background: Micro, Small, and Medium Enterprises (MSMEs) play a critical role in economic stability, requiring strategies to sustain customer loyalty in competitive markets. Specific Background: The salted egg SME industry faces declining sales, operational inconsistencies, and challenges in maintaining product quality and perceived value, which affect consumer behavior. Knowledge Gap: Previous studies have not comprehensively integrated product quality, customer experience, and perceived value into a sequential behavioral model linking purchase intention, satisfaction, repeat purchase, and customer loyalty. Aims: This study aims to analyze the relationships among product quality, customer experience, and perceived value on purchase intention, satisfaction, repeat purchases, and customer loyalty using Structural Equation Modeling (SEM). Results: The findings indicate that perceived value and product quality significantly and positively affect purchase intention, while customer experience shows a positive but insignificant relationship. Purchase intention significantly influences satisfaction, which subsequently drives repeat purchases, and repeat purchases significantly lead to customer loyalty. Novelty: This study proposes a hierarchical causal model that explains customer loyalty formation through sequential behavioral stages within salted egg SMEs. Implications: The results provide a strategic basis for SMEs to prioritize product quality and perceived value to strengthen sustainable customer loyalty and guide future research in developing more comprehensive behavioral models. Highlights: Value perception shows the strongest contribution in shaping early-stage consumer decisions. Sequential linkage from intention to satisfaction and repurchase forms a continuous behavioral pathway. Experiential aspects demonstrate limited statistical contribution in initial decision formation. Keywords: Perceived Value, Product Quality, Customer Experience, Customer Loyalty, Structural Equation Modeling
Pricing Promotion and Online Reviews Drive Customer Loyalty at Mie Gacoan Restaurants in Surabaya : Promosi Harga dan Ulasan Online Mendorong Loyalitas Pelanggan Restoran Mie Gacoan di Surabaya Khasanah, Dewi; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.14036

Abstract

General Background The food and beverage industry is experiencing rapid expansion, intensifying competition and necessitating a deeper understanding of consumer behavior in culinary markets. Specific Background This study examines how the marketing mix (product, price, place, promotion) and electronic word of mouth (e-WOM) relate to purchase intention, purchase decision, repurchase, and customer loyalty within a single integrated framework. Knowledge Gap Prior studies present inconsistent findings and often analyze relationships partially, with limited attention to the sequential process from purchase intention to loyalty. Aims This research aims to analyze the simultaneous relationships among marketing mix variables and e-WOM toward consumer behavioral stages culminating in loyalty. Results The findings indicate that price, promotion, and e-WOM significantly and positively relate to purchase intention, while product and place do not show significant relationships. Purchase intention significantly relates to purchase decisions, which subsequently relate to repurchase behavior and ultimately to customer loyalty. Novelty This study proposes an integrated structural model linking marketing mix and e-WOM to a full behavioral pathway from intention to loyalty using Structural Equation Modeling. Implications The results highlight the central role of pricing strategy, promotional activities, and online reviews in shaping consumer behavior and sustaining long-term loyalty in the culinary sector. Highlights: Significant drivers of purchase intention originate from pricing, promotional activities, and online reviews. Consumer behavior progresses sequentially from intention to decision, then repeat transactions and retention. Product attributes and distribution aspects show limited contribution within the modeled relationships. Keywords: Consumer Behavior, E-WOM, Marketing Mix
User Satisfaction Analysis of QPON Indonesia Using TAM-IPA: Analisis Kepuasan Pengguna Aplikasi QPON Indonesia Menggunakan TAM-IPA Nabila, Aisyatun; Waluyo, Minto
Academia Open Vol. 11 No. 1 (2026): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.11.2026.14016

Abstract

General Background: Rapid digital transformation and increasing internet penetration in Indonesia have accelerated the adoption of application-based promotional services, including online discount voucher platforms. Specific Background: QPON Indonesia provides digital vouchers for shopping, food, beverages, and entertainment; however, negative user reviews on Google Play Store and App Store indicate unresolved service quality issues and unmet user expectations. Knowledge Gap: Previous studies on QPON Indonesia were limited to sentiment classification of user reviews and did not comprehensively measure user satisfaction or identify service improvement priorities using user acceptance constructs. Aims: This study aims to analyze user satisfaction with QPON Indonesia using the Technology Acceptance Model (TAM) and Importance Performance Analysis (IPA) and to determine priority attributes for service improvement. Results: The study involved 216 respondents and confirmed that all questionnaire items were valid and reliable. The overall satisfaction conformity level reached 88.2%, indicating that application performance had not fully met user expectations. IPA mapping identified four priority attributes in Quadrant I, namely PU4, PEOU1, PEOU2, and ATU2, which represent highly important attributes with relatively low performance. Recommended improvements include AI-personalized recommendations, User-Centered Design implementation, authentication system refinement, and gamification optimization. Novelty: This study integrates TAM and IPA to evaluate user satisfaction and determine service improvement priorities for QPON Indonesia based on negative user review indications. Implications: The findings provide practical insight for improving digital voucher application services and support strategic decision-making for application maintenance and user satisfaction management. Highlights: Overall conformity level reached 88.2%, indicating unmet user expectations. Four critical service attributes were categorized as high-priority improvement areas. Personalized recommendations and authentication refinement were proposed for service optimization. Keywords: IPA, QPON Indonesia, Satisfaction, TAM
Analisis 7P Terhadap Pemakaian Ulang yang Diintervensi oleh Kepuasan Pelanggan pada Layanan Gojek dan Grab Motor Sabrina Salma Nabila; Minto Waluyo
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.2331

Abstract

This study aims to analyze the influence of 7P on reuse intervened by customer satisfaction on Gojek and Grab Motor services. The data collection technique was through a questionnaire that showed there were 110 respondents each of Gojek and Grab service users spread throughout Indonesia. The collected data were then analyzed using Structural Equation Modeling (SEM). The results of the study revealed that product on Gojek has a positive and significant effect on customer satisfaction, while on Grab it has a positive but insignificant effect. Price on Gojek has a negative and insignificant effect, while on Grab it has a positive but also insignificant effect. Place, people, and physical evidence on Gab and Gojek have a positive but insignificant effect on customer satisfaction. Customer satisfaction intervention shows that only product on Gojek is significant in influencing reuse, while other variables such as price, place, people, and physical evidence on Gojek and Grab are insignificant. Promotion and process variables were not analyzed further, because they were excluded due to multicollinearity. Customer satisfaction has a positive and significant effect on reuse on Gojek and Grab services. Thus, although most of the 7P elements are insignificant, customer satisfaction remains an important factor in increasing reuse.
Co-Authors Aan Aan Abdillah, Giyo Sekhan Abdur Rafiq Aditya, Bintang Anggry Awan Putra Aisyah Elvina, Helga Albany, Rifka Aulia Alfin Rizki Bagus Permadi Amalia, Adella Andi Irawan Andre Vendi Pradana Anna Nikmatulloh Ardani, Natalia Caliysta Aryadinata, Rafi Ayunda PA. Larasati Basuki Rahmat Bintang Anggry Awan Putra Aditya Cintha Niszar BungaKusuma Dalili Batrisyia Deflin Riendra Pratama Ema Rosary Sitorus Enny Aryanny Erlangga Eka Taruna Farida Pulansari Febriana Putri Wahyono, Qhintara Febriari Megahayati Fertansyah, Ammalya Ananda Fery Nurmansyah Ardianto Hani Aprilia Sari Hari, Ferdyansyah Bagus Az Hariyanto Hariyanto Helmy Widyantara Ian Adi Perdana Ramadhan Indira Hanefa Rahayu Islami, Mega Kartika, Nuarita Tri Khasanah, Dewi Miftakhul Ainun Arif Mohamad Irwan Afandi Mohammad Syarofuddin Much Alfi Shoffan Muhadjir Anwar Muhammad Samsudin Muhammad Sandi Kurniawan Nabila, Aisyatun Nesya Putri Ardianti Nugroho, Aqshal Daffa Nugroho, Tito Dwi Nurardisa, Acyuta Intan Octaviani, Elistia Olivia Cindy Pramita Ophelia, Thalita Khosyi Pailan Pailan Palmarosa Ardianti Putri Hardhika Permadi, Alfin Rizki Bagus Pridynafiah, Levina Purbaningtyas, Amelia Putri Adisti, Kirana Qudsiyah Qurrotul A'yun Qudsiyah Qurrotul A'yun Raden S.M. Setiaji Ramadhani Elsya Narventina S Ramadhani, Novita Puspa Refy Diaz Nur Fauzi Rendi Andika Pratama Rizky Amalia Khusna Rochmatullah, Faris Yasin Sabrina Salma Nabila Sajidah Tiara Ayu Wiranda Sanggar Ayu Prayoga Sanjaya, Clairine Aurellia Santoso, Sri Nadine Septia Anggraini Seto, Adhimas Kunto Haryo Siska Fitri Andini Siti Zulaikhah Sitompul, Adriel Suwandari, Putri Ayu Sya Ilma Marta Syafitri, Kharisma Thalita Khosyi Ophelia Tiara Nindya Laksana Tuhu Agung Rachmanto Tuhu Agung Rachmanto Ulin Nuha Aditya Vindya Nova Nur Khumairo Widodo, Tegar Garin Widyatara, Alfina Willy Alfredo Purba Yoga Atmaja