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All Journal NurseLine Journal Jurnal Pendidikan dan Konseling Psychiatry Nursing Journal (Jurnal Keperawatan Jiwa) Indonesian Journal of Community Health Nursing FUNDAMENTAL AND MANAGEMENT NURSING JOURNAL Jurnal EduHealth Lentera Perawat Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Community Development in Health Journal Synthesis Global Health Journal Lontara Journal Of Health Science And Technology Jurnal Ners dan Kebidanan (Journal of Ners and Midwifery) Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada
Firnanda Erindia
Faculty Of Nursing, Universitas Airlangga, Surabaya, East Java, Indonesia
Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Veterinary Other

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The relationship between service quality and patient satisfaction in internal medicine outpatient care: A cross-sectional study Alfrian, Brico; Tjokro, Silvia Haniwijaya; Kristiani, Rina Budi; Erindia, Firnanda
Lentera Perawat Vol. 6 No. 4 (2025): October - Desember
Publisher : STIKes Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/lp.v6i4.599

Abstract

Background: Service quality is a critical determinant of patient satisfaction and plays an essential role in shaping patient experiences in outpatient care settings. Ensuring high-quality services is a priority for hospitals, particularly in internal medicine clinics where patient volumes and clinical needs are substantial. Objective: This study aimed to analyze the relationship between healthcare service quality and patient satisfaction among outpatients at the Internal Medicine Clinic of Husada Utama Hospital Surabaya. Methods: This cross-sectional quantitative study involved 49 respondents selected through probability sampling from a total outpatient population of 24,262 visits. Data were collected using structured questionnaires, interviews, observations, and documentation, and were analyzed using descriptive statistics and Spearman’s rank correlation with a significance level of p < 0.05. Results: Most respondents perceived service quality as adequate (67.3%) and reported patient satisfaction at an adequate level as well (61.2%). The Spearman correlation test indicated a moderate, positive, and significant association between service quality and patient satisfaction (ρ = 0.632, p = 0.000), suggesting that higher service quality contributed to increased satisfaction. Conclusion: Service quality demonstrated a significant contribution to patient satisfaction in the Internal Medicine Clinic, highlighting the need for continuous improvement in service responsiveness, empathy, reliability, and physical facilities. The hospital is encouraged to enhance communication skills among staff, streamline service processes, optimize waiting room facilities, and implement regular evaluation mechanisms to strengthen patient-centered care and sustain long-term patient trust.
Analisis Faktor Lingkungan terhadap Kesejahteraan Psikologis Penderita Diabetes Mellitus Erindia, Firnanda; Susanti, Susanti; Jannah, Fitriatul; Revani, Hilda Dea; Istiana, Dina
PROSIDING KONFERENSI NASIONAL ILMU KESEHATAN STIKES ADI HUSADA 2023 Vol 3 No 1 (2025): Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada
Publisher : STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/prosiding.v3i1.658

Abstract

Latar Belakang: Diabetes mellitus merupakan penyakit kronis yang membutuhkan manajemen jangka panjang dan berisiko menurunkan kesejahteraan psikologis penderita. Penelitian ini bertujuan menganalisis pengaruh faktor lingkungan, yaitu dukungan keluarga, teman sebaya, dan tenaga kesehatan, terhadap kesejahteraan psikologis penderita Diabetes Mellittus. Metode: Penelitian ini menggunakan desain cross-sectional dengan besar sampel 155 penderita Diabetes Mellitus di Puskesmas Simomulyo, dipilih melalui simple random sampling. Variabel penelitian meliputi dukungan keluarga, teman sebaya, dan tenaga kesehatan sebagai variabel independen serta kesejahteraan psikologis sebagai variabel dependen, instrumen penelitian berupa kuesioner dan data dianalisis menggunakan regresi linier berganda. Hasil: Hasil penelitian menunjukkan bahwa dukungan keluarga, teman sebaya, dan tenaga kesehatan berpengaruh signifikan terhadap kesejahteraan psikologis penderita Diabetes Mellitus, baik secara parsial maupun bersama-sama. Pengaruh parsial masing-masing variabel adalah dukungan keluarga (β = 0,312; p < 0,001), dukungan teman sebaya (β = 0,285; p < 0,001), dan dukungan tenaga kesehatan (β = 0,198; p = 0,002). Saran: Tenaga kesehatan disarankan mengembangkan program edukasi dan intervensi psikososial yang melibatkan keluarga dan teman sebaya agar pasien memperoleh dukungan yang lebih komprehensif dan efektif.
Hubungan Kepribadian, Pendidikan, Ekonomi, Nilai Budaya dan Gaya Hidup dengan Kontrol Perilaku yang Dirasakan dalam Upaya Pencegahan Stunting Istiana, Dina; Jannah, Fitriatul; Erindia, Firnanda; Revani, Hilda Dea
PROSIDING KONFERENSI NASIONAL ILMU KESEHATAN STIKES ADI HUSADA 2023 Vol 3 No 1 (2025): Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada
Publisher : STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/prosiding.v3i1.659

Abstract

Latar Belakang: Stunting merupakan salah satu masalah kesehatan masyarakat global yang paling krusial karena berdampak jangka panjang terhadap pertumbuhan linear, perkembangan neurologis, dan kapasitas intelektual anak hingga dewasa. Penelitian ini bertujuan Untuk menganalisis hubungan antara faktor kepribadian, pendidikan, kondisi ekonomi, nilai budaya, dan gaya hidup dengan kontrol perilaku yang dirasakan oleh individu/ibu dalam upaya pencegahan stunting. Metode: Penelitian ini menggunakan desain cross-sectional dengan besar sampel 114 ibu dengan balita usia 9-23 bulan di Puskesmas Saronggi, dipilih melalui simple random sampling. Variabel penelitian yaitu faktor personal yang terdiri dari kepribadian, pendidikan, ekonomi, nilai budaya & gaya hidup, dan emosi sebagai variabel independen serta kontrol perilaku sebagai variabel dependen, , instrumen penelitian berupa kuesioner dan data dianalisis menggunakan regresi linier berganda. Hasil: Hasil penelitian menunjukkan bahwa pengaruh faktor personal (kepribadian, pendidikan, ekonomi, nilai budaya dan Gaya Hidup, dan emosi) terhadap sikap tingkah laku. Pada hasil pengujian yang tertera pada tabel di atas dapat diketahui bahwa nilai T statistics sebesar 6,166 dengan nilai p-value sebesar 0,024. Hasil pengujian tersebut menunjukkan bahwa nilai T statistics 0,05. Hal ini menunjukkan ada pengaruh yang signifikan faktor personal terhadap sikap tingkah laku. Saran: Bagi peneliti selanjutnya diharapkan dapat melakukan penelitian dengan menambah variabel independen lain untuk mengetahui lebih luas faktor yang mempengaruhi kejadian stunting pada balita.
Analisis Beban Kerja Terhadap Kejadian Nyeri Leher Pada Fisioterapis Di Rumah Sakit Wilayah Jawa Timur Revani, Hilda Dea; Jannah, Fitriatul; Erindia, Firnanda; Istiana, Dina
PROSIDING KONFERENSI NASIONAL ILMU KESEHATAN STIKES ADI HUSADA 2023 Vol 3 No 1 (2025): Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada
Publisher : STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/prosiding.v3i1.660

Abstract

Latar Belakang: Fisioterapis merupakan tenaga kesehatan yang memiliki risiko tinggi mengalami gangguan muskuloskeletal, terutama pada area leher akibat aktivitas manual therapy, mobilisasi pasien, serta postur kerja yang tidak ergonomis. Gangguan muskuloskeletal pada fisioterapis dilaporkan terjadi pada berbagai negara, dengan prevalensi yang tinggi pada area leher. Metode: Penelitian ini menggunakan desain cross-sectional, dimana proses pengumpulan data baik variabel dependen dan variabel independent dilakukan secara bersamaan pada suatu waktu tertentu. dengan besar sampel 147 penderita Nyeri leher di Rumah Sakit wilayah Jawa Timur, dipilih melalui purposive sampling. Variabel penelitian meliputi beban kerja sebagai variabel independen serta nyeri leher sebagai variabel dependen, instrumen penelitian berupa kuesioner dan data dianalisis menggunakan kolerasi regresi. Hasil: Hasil penelitian menunjukkan bahwa ada hubungan antara beban kerja dengan nyeri leher (p value : 0,001) pada Fisioterapis di rumah sakit wilayah Jawa Timur. Saran: Fisioterapis dianjurkan melakukan peregangan saat tidak sedang menangani pasien untuk membantu mengurangi risiko munculnya nyeri leher yang dapat berdampak negatif.
Prevalence, Risk Factors, and Impact of Bullying in Boarding School Environments: A Systematic Review Erindia, Firnanda; Firmansyah, Yura Witsqa; Orizani, Chindy Maria; Jannah, Fitriatul; Istiana, Dina; Suraya, Andi Safutra; Revani, Hilda Dea
Lontara Journal of Health Science and Technology Vol. 7 No. 1 (2026): Januari-Juni 2026
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Politeknik Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53861/lontarariset.v7i1.641

Abstract

Bullying in boarding schools is a serious issue affecting students’ mental health, social relationships, and academic performance. Boarding schools, especially pesantren in Indonesia, present unique social and institutional contexts that may facilitate bullying. This study conducted a systematic review following PRISMA guidelines. Literature searches were performed in Scopus, ScienceDirect, PubMed, ProQuest, Web of Science, and Google Scholar for studies published between 2020 and 2025. Eligible articles focused on bullying in boarding schools and reported data on prevalence, risk factors, or impacts. Data were synthesized narratively. Bullying is common in boarding schools, including physical, verbal, and relational forms. Key risk factors include low self-esteem, limited resilience, negative parenting styles, unsafe school environments, and peer hierarchies. Bullying was associated with psychological distress, anxiety, depression, peer conflicts, reduced school engagement, and lower academic performance. Prevalence and severity varied across cultural and institutional contexts. Bullying in boarding schools is multifactorial, involving individual, familial, and school-level contributors. Unsafe climates and poor supervision intensify risks, while negative consequences extend beyond immediate harm to long-term mental health, social adjustment, and academic outcomes.
Integration Telemental Health to Reach Out Patients at Community Mental Health Services: A Systematic Review Priambodo, Rian; Fitryasari, Rizki; Tristiana, RR Dian; Erindia, Firnanda; Romadhon, Wimar Anugrah
Journal of Ners and Midwifery Vol 11 No 2 (2024)
Publisher : STIKes Patria Husada Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26699/jnk.v11i2.ART.p189-199

Abstract

Low- and middle-income countries (LMICs) need to digitize mental health services to address disparities and improve access to healthcare. This study systematically reviewed the digitalization of integration mental health services that can reach interactions between service providers and recipients with media such as telemental health and mobile health. A literature search was conducted in March 2023. Randomized controlled trial (RCT) data were used from available studies. RCT data sources were obtained from internationally reputable journal articles with the theme of telehealth. The literature used was obtained from the databases Scopus, Web of Science, and PubMed. Integration digitalized mental healthcare system under the auspices of the Ministry of Health that reach-nationally, official psychiatrists and other professional mental healthcare that provides mental healthcare support to areas lacking specialists consisting crisis and emergency, stable conditions, as well as the process of counseling and follow-up therapy with telemental health and mobile health media. Telemental health plays a major role in mental health services and modality therapy that can be accessed effectively and efficiently, especially for mental patients in remote areas who experience barriers to attending in person.
The Benefits of Telehealth on Quality of Life of People Living with Type 2 Diabetes Mellitus: A Literature Review Jannah, Fitriatul; Safutra Suraya, Andi; Erindia, Firnanda; Nurwahidah, Nurwahidah; Chayatush Sholichah, Ahla
Fundamental and Management Nursing Journal Vol. 6 No. 2 (2023): OCTOBER 2023
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/fmnj.v6i2.48692

Abstract

Introduction: Advancement technology and information benefit societies by way telehealth access, including those with diabetes mellitus. Telehealth implementation in diabetes mellitus management is a great solution of increasing access to healthcare and reducing geographical inequalities. Nevertheless, the effectiveness of service among people living with diabetes remains inconsistant. This review aims to summarize and evaluate the evidence on the effectiveness of telehealth on quality of life in type 2 diabetes mellitus Method: This review considers the Preferred Reporting Items for Systematic Reviews and Meta-Analyzes (PRISMA) guideline. The results reported in descriptive narrative approach. The following databases; Scopus, Science Direct, PubMed, and Web of Science were comprehensively searched to find article from January, 1st 2018 to December 31st 2023. Inclusion was made to English and full-text article. Results: Two articles were included in the final review. A total of 482 type 2 DM patients were used telehealth. Findings on the impacts of the usability of telehealth on the QoL of Type 2 DM is telehealth relevant alternative to the care of DFU patients, with stable health, well-being and quality of life conditions and smartphone application-based interventions in the management of type 2 DM show that the quality of life in the following four dominants; psychological, social, environmental, and physical health revealed significant improvements Conclusions: Telehealth has good potential to be developed in the service of diabetes mellitus patients. The following internet-based delivered mode; web, and smartphones improve the quality of life and the well-being of patients with type 2 diabetes mellitus. However, lack of studies measuring the effectivity of telehealth among people with diabetes mellitus. Future development of internet-based interventions should further take into consideration the consolidated set of diabetes mellitus principles. Keyword: Type 2 Diabetes Mellitus, Quality of Life, Telehealth, Nursing Practice, Nursing Care
PEMBERDAYAAN MASYARAKAT MELALUI RELAKSASI OTOT PROGRESIF TERHADAP PENGETAHUAN, SIKAP, KETERAMPILAN, DAN GEJALA GERD Revani, Hilda Dea; Erindia, Firnanda; Orizani, Chindy Maria
Community Development in Health Journal Volume 4, Nomor 1, April 2026
Publisher : PPM STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/cdhj.v4i1.681

Abstract

Introduction & Objectives: Community service through Progressive Muscle Relaxation Therapy in the Donokerto I Area, Kapasan Village, Simokerto Subdistrict, was motivated by the high prevalence of Gastroesophageal Reflux Disease (GERD), which is characterized by gastric acid reflux and causes symptoms such as epigastric pain and a reduced quality of life. Stress is known to exacerbate symptoms through increased visceral sensitivity and gastric acid secretion. This community service, through progressive muscle relaxation therapy, is used to manage GERD symptoms. Methods: Community service used a health education approach combined with demonstrations of progressive muscle relaxation techniques. Implementation methods included lectures, discussions, and hands-on practice sessions for participants. Evaluation utilized a pre-test and post-test design to measure knowledge improvement, attitude, and observation of symptom changes using the GERD Questionnaire. The participants consisted of 21 adults with GERD. Results: The results showed an increase in participants’ knowledge and attitudes regarding GERD, and in their skill in progressive muscle relaxation techniques following the activity. Additionally, some participants reported a reduction in the intensity of symptoms such as heartburn, burning, and muscle tension. Discussion: Progressive muscle relaxation is effective as a complementary therapy in helping manage GERD symptoms, although its success depends heavily on regular and sustained practice.
Co-Authors Achsan Tudhonny Ah Yusuf, Ah Akhmad Huda Alfiah Nurcholidah Alfrian, Brico Andi Safutra Suraya Anie Trie Indiartinie Budiawan, Putri Ayu Madedi Cahyo, Danisyah Chayatush Sholichah, Ahla Chindy Maria Orizani Faridah Mohd Said Fitriatul Jannah Hilda Dea Revani Imamatul Faizah Istiana, Dina Iswati Iswati, Iswati Jayasree S Kanathasan Kristiani, Rina Budi Kurniawan, Afif Kushariyadi Kushariyadi Ma'ma Mumajad Ma’ma Mumajad NURWAHIDAH NURWAHIDAH Priambodo, Rian Romadhon, Wimar Anugrah RR Dian Tristiana Safutra Suraya, Andi Savage, Eileen Sigit Mulyono Siti Hardiyanti SITI NURJANAH Sofyan Hadi Hasibuan Soleha, Umdatus Susanti Susanti Suyono Suyono Tjokro, Silvia Haniwijaya Yura Witsqa Firmansyah Zahrotul Jannah