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All Journal Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura Jurnal Ilmiah Pangabdhi Jurnal Penelitian Pendidikan IPA (JPPIPA) Khazanah Sosial International Journal of Business, Law, and Education Jurnal Pengabdian Sumber Daya Manusia Journal of Islamic Economics Lariba Jurnal Sosial-Politika Digital Theory, Culture & Society
Arie Wahyu Prananta
Univeritas Trunojoyo Madura
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Neuroscience Physics Social Sciences Other

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Analyzing the Effects of Platform Reliability, Response Time, Safety Features, and User Experiences, on Customer Loyalty in Industrial Online Transportation Service in Indonesia Prananta, Arie Wahyu; Afifudin, Moch; Taufikur Rahman, Rahmat; Bahar, Anisa
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.900

Abstract

This study investigates the effects of platform reliability, response time, safety features, and user experience on customer loyalty within the industrial online transportation services in Indonesia. Utilizing a quantitative approach, data were collected from a sample of users through structured questionnaires. The results revealed significant positive relationships between all examined factors and customer loyalty, with safety features and user experience being the most influential. The findings emphasize the importance of reliable platforms, timely service, robust safety measures, and positive user experiences in enhancing customer retention. These insights provide practical implications for companies in the online transportation sector to develop strategies that foster customer loyalty and maintain a competitive advantage.
The Impact of Service Quality, Pricing Strategies, User Trust, and Technological Innovation in Indonesia's Online Transportation Services Industry Taufiur Rahman, Rahmat; Bahar, Anisa; Prananta, Arie Wahyu; Afifudin, Moch
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.901

Abstract

This study investigates the impact of service quality, pricing strategies, user trust, and technological innovation on customer satisfaction in Indonesia's online transportation services industry. Using a sample of 400 respondents, the research employs regression analysis to identify the relationships between these variables. The findings reveal that service quality is the most significant predictor of customer satisfaction, followed by user trust, pricing strategies, and technological innovation. The results highlight the interrelated nature of these factors, suggesting that improvements in one area can positively influence the others. The study underscores the importance of maintaining high service standards, establishing user trust, implementing effective pricing strategies, and leveraging technological advancements to enhance customer satisfaction. These insights provide valuable implications for practitioners aiming to optimize user experiences and foster loyalty in a competitive market.
Mobile App Usability, Data Privacy, Brand Loyalty, and Customer Retention in Indonesia's Online Transportation Services Industry Bahar, Anisa; Prananta, Arie Wahyu; Afifudin, Moch; Taufikur Rahman, Rahmat
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.902

Abstract

This study investigates the relationship between mobile app usability, data privacy, brand loyalty, and customer retention in Indonesia's online transportation services industry. Using partial least squares structural equation modeling (PLS-SEM) to analyze data from a sample of users, the results show that both mobile app usability and data privacy significantly affect brand loyalty, which, in turn, strongly predicts customer retention. Additionally, usability and privacy have direct effects on retention. The mediation analysis highlights the role of brand loyalty in amplifying the impact of usability and privacy on retention. These findings offer practical insights for online transportation service providers seeking to improve customer experiences, loyalty, and retention.
Driver Safety Protocols, Emergency Response Systems, Insurance Coverage, and Customer Feedback on Service Quality in Indonesia's ride-hailing industry Afifudin, Moch; Taufikur Rahman, Rahmat; Bahar, Anisa; Prananta, Arie Wahyu
International Journal of Business, Law, and Education Vol. 5 No. 2 (2024): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v5i2.903

Abstract

This study examines the impact of driver safety protocols, emergency response systems, insurance coverage, and customer feedback on service quality in Indonesia's ride-hailing industry. Utilizing a mixed-methods approach, quantitative data were collected from 400 ride-hailing users through a structured survey, while qualitative insights were gathered from 20 semi-structured interviews with drivers, customers, and company representatives. The findings indicate that emergency response systems have the most significant positive effect on service quality, followed by customer feedback and driver safety protocols. Although insurance coverage is also important, it demonstrated a comparatively lower impact. The study highlights the need for ride-hailing companies to enhance safety measures, improve communication regarding insurance, and develop robust customer feedback mechanisms to foster trust and satisfaction. These insights provide actionable recommendations for industry stakeholders and contribute to the theoretical understanding of service quality determinants in the ride-hailing context.
Strategy of Sustainable Entrepreneurship Development as an Effort to Create a Tourism-Based Economy in Coastal Communities on Kera Nepa Beach, Sampang Regency Zainal Abidin; Arie Wahyu Prananta; Hapsari Puspita Rini
Jurnal Penelitian Pendidikan IPA Vol 10 No SpecialIssue (2024): Science Education, Ecotourism, Health Science
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10iSpecialIssue.8561

Abstract

This research aims to examine the potential development of a tourism-based creative economy in coastal communities on Kera Nepa Beach, Sampang Regency. This study describes the use of the marketing mix, namely Product, Price, Place, Promotion, and People, as an effort to create economic lean in coastal communities, especially on the north coast of Kera Nepa, Sampang Regency, Madura. This study used a descriptive qualitative method. Data was obtained from observation, interviews, and FGD using SWOT analysis techniques. The results obtained show that the economic development of Nepa Tourism Beach experienced less good development at the end of this period compared to several other tourist beaches in Sampang Regency which tended to increase. Researchers also found the need for a business strategy by diversifying products, namely changing market share by combining it with product changes. And it is necessary to increase the number of tourist visits to the area. Apart from that, it can also empower all existing resources around tourist attractions, both in terms of human resources and existing facilities. Researchers also found the influence of social, economic, cultural, and environmental impacts on local communities which had an impact on the weak entrepreneurial spirit
The “new space” of homo digitalis: Questioning humans in the digital age Dasion, Agustinus Gergorius Raja; Prananta, Arie Wahyu
Digital Theory, Culture & Society Vol. 2 No. 1 (2024): July
Publisher : C-DISC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61126/dtcs.v2i1.44

Abstract

This study aims to address two main theses. First, this study focuses on the question of how technology and digitalization create people who cannot be separated from technology, called homo digitalis. Second, this study seeks to open a discourse of “new space” that is different from the real space created by homo digitalis. By using the method of literature review, this study is expected to lay the foundation for scientific studies on digitalization and the formation of new spaces in the era of digital technology. The results of the study refer to two basic arguments. First, homo digitalis is not just a user of technology. He exists through and in digital machines. That is, he exists in the confinement and governmentality of digital technology. Second, the new space created by homo digitalis is very different from real space. This does not mean that the new space is notreal, but the new space is considered real even though it is telepresent. This study is the basis for redefining space and human existence in the digital world.
Supply Chain Management Hierarchy Model to Support SDGs and Food Security, Using the Analytical Hierarchy Process Approach Prananta, Arie Wahyu; Wardana, Indra Jaya Kusuma; Suyadnya, I Wayan; Fauzi, Iqbal Mahcfud
Jurnal Penelitian Pendidikan IPA Vol 11 No 9 (2025): September: In Progress
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i9.12301

Abstract

Current global challenges, such as climate uncertainty and population growth, demand robust and sustainable supply chain management systems. Existing management models often fail to comprehensively integrate sustainability dimensions, particularly in supporting the Sustainable Development Goals (SDGs), particularly those related to food security. By combining the principles of sustainability and resilience, the proposed model is expected to serve as a guide for stakeholders in making strategic decisions to achieve a more efficient, sustainable, and crisis-adaptive supply chain, while contributing significantly to the achievement of the SDGs. The fisheries supply chain faces serious challenges in transparency, traceability, and distribution inequality, which directly impact the achievement of the Sustainable Development Goals (SDGs), particularly SDG 2 (Zero Hunger) and SDG 12 (Responsible Consumption and Production). Blockchain technology presents an innovative solution to improve data integrity and logistics efficiency.  This study aims to analyze the most prioritized blockchain implementation strategies to strengthen food security in the fisheries industry. Using the Analytical Hierarchy Process (AHP) approach, weighting of the criteria and sub-criteria influencing blockchain adoption was carried out. The results indicate that data transparency and product traceability are the top priorities in the supply chain. This study provides strategic recommendations for policymakers and industry players to accelerate the blockchain-based digital transformation of the marine and fisheries sector.
Co-Authors Abidin, Zainal Afifudin, Moch Alfan Biroli, Alfan Aminah Dewi Rahmawati Aminah Dewi Rahwati Aminah Dewi Rahwawati Anisa Nur Halimah Arif Purwantoro Asmiddin Bahar, Anisa Dasion, Agustinus Gergorius Raja Dini Setyowati, Dini Durrotul Farihah Farihah, Durrotul Farihah Fauzi, Iqbal Mahcfud Firman Firman Firmansyah Firmansyah Hapsari Puspita Rini Hirmadhani Rahma Anindita I Wayan Suyadnya, I Wayan Ida Lumintu Iwan Purnama Jean Henry Raule Jumiatl Holisha Jumi’atul Holisah Khoirul Hidayat Lina Maulidiana Mohamad Afifudin Mohtazul Farid Muhammad Aria Wahyudi Ninuk Hariyani Nugroho Susanto Nur Fuadah Nuridin Widya Pranoto Raja Dasion, Agustinus Gregorius Risnawati Agustin Rohman, Abdur Ruth Rize Paas Megahati S Sri Hidayati Sufa, Siska Armawati Sukapti Syafiyuddin Syafiyuddin Syamsu Budiyanti Taufikur Rahman, Rahmat Taufiur Rahman, Rahmat Tiok Wijanarko Wardana, Indra Jaya Kusuma Widiyanto Kusumah