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ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING winarno, heru; Absror (Universitas Serang Raya), Tb
JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Vol 1, No 2 (2017): page 94 - 216
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (554.966 KB) | DOI: 10.30988/jmil.v1i2.38

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PT. Media Purna Engineering merupakan perusahaan yang bergerak dalam bidang jasa perawatan mekanik rotating, sistem hidrolik, kontruksi, dan piping. PT. Media Purna Engineering selama ini belum pernah melakukan pengukuran tingkat kepuasan mitra perusahaannya sehingga dalam meningkatakan kualitas pelayanan dan dalam mengatasi keluhan-keluhan masih belum terlaksana dengan baik. Tujuan penelitian ini adalah untuk peningkatan kualitas pelayanan terhadap kepuasan mitra perusahaan yaitu PT. Krakatau Steel (Persero) Tbk atas pelayanan yang diberikan. Adapun metode penelitian yang digunakan adalah metode Service Quality (Servqual) dan Importance Performance Analysis (IPA) untuk mengukur tingkat kepuasan dan kualitas pelayanan yang diberikan.. Berdasarkan hasil penelitian menunjukkan bahwa kualitas pelayanan PT. Media Purna Engineering tergolong baik, namun terdapat 1 atribut kualitas pelayanan yang masih perlu ditingkatkan atau dikembangkan kembali dari 25 atribut kualitas  pelayanannya, yaitu pada atribut ke 15 tentang kecepatan dalam memberikan solusi. Rekomendasi perbaikan yang diberikan diantaranya harus diadakannya pengenalan area kerja, pekerja baru harus senantiasa dibina dan diawasi, pembuatan jadwal training, kendala harap dengan cepat informasikan ke Lieder atau Supervisor supaya cepat dalam memberikan solusi untuk mengatasinya.
ANALISIS PRODUCTIVE MAINTENANCE DI PT. SANKYU INDONESIA INTERNATIONAL Winarno, Heru; Yuda Negara, Sampurna
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 1, No 1 (2015)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.417 KB) | DOI: 10.30656/intech.v1i1.153

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24ANALISIS PRODUCTIVE MAINTENANCE DI PT. SANKYU INDONESIA INTERNATIONALHeru Winarno1, Sampurna Yuda Negara2Program Studi Teknik Industri Fakultas Teknik Universitas Serang Raya1.2heruwinarno42@yahoo.co.idABSTRAKPenelitian ini bertujuan untuk mengetahui penyebab masalah atau kekurangan dari hasil availability pada alat fork lift 2,5 ton dan 7 ton di PT. Sankyu Indonesia International dengan menggunakan metode Total Productive Maintenance (TPM). Jumlah fork lift dua buah yaitu fork lift 2,5 ton di departement maintenance dan fork lift 7 ton di operasional. Data dikumpulkan dari data repair fork lift dari bulan januari sampai juni, kemudian data diolah menggunakan performance maintenance dan dianalisis dengan diagram fishbone dan langkah perbaikan dengan penerapan TPM. Berdasarkan hasil penelitian dapat disimpulkan bahwa peneliti membahas mengenai penyebab dan akibat yang ditimbulkan oleh breakdown alat/mesin Fork Lift 2,5 ton dan fork lift 7 ton. Untuk mendapatkan mesin yang dapat terjaga keterandalannya dibutuhkan suatu konsep yang baik. Total Productive Maintenance (TPM) merupakan sebuah konsep yang baik untuk merealisasikan hal tersebut. Konsep ini, selain melibatkan semua personil dalam perusahaan, juga bertujuan untuk merawat semua fasilitas pelayanan yang dimiliki perusahaan.Data yang digunakan merupakan data breakdown, operation time, loading time dan frekuensi breakdown selama enam bulan dari Januari-Juni 2014. dengan memperhitungkan nilai Mean Time Beetwen Failure (MTBF) yang dihasilkan fork lift 2 ton adalah 92,44 dan fork lift 7 ton adalah 508, Mean Time To Repair (MTTR) fork lift 2 ton adalah 21,33 dan fork lift 7 ton adalah 8, serta Availability fork lift 2 ton adalah 69,33% dan fork lift 7 ton adalah 84,67 %, dengan menggunakan data record fork lift 2,5 ton pada depatement maintenance selama 6 bulan dari bulan januari – juni 2014.
Analisis Perhitungan Overall Equipment Effectiveness (Oee) pada Mesin Rolling Stand 3 (Section Mill) Rahmita, Ika; Cahyadi, Dadi; Winarno, Heru
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 2, No 2 (2016)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/intech.v2i2.866

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The problem that occurs at this time is that the production process is often hampered and does not reach the set targets because the Rolling Stand 3 (mill section) machines are often damaged. Rolling Stand 3 machine (section mill) is used to form steel with a grinding process (rolling). The study was conducted using the Overall Equipment Effectiveness (OEE) method where Overall Equipment Effectiveness (OEE) is a systematic method for measuring the level of machine effectiveness. Overall Equipment Effectiveness (OEE) calculations can be gauged from actual data related to Availability, Performance Rate, and Quality Rate. Overall Equipment Effectiveness (OEE) is used as an indicator, to find out the causes of machine ineffectiveness done by calculating Six Big Losses to find out what factors influence the Six Big Losses. Based on the research results for the period January - December 2015 on Rolling Stand 3 (mill section) machines, the Availability value was 55.77%, Performance Rate 60.05%, Quality Rate 97.82% and Overall Equipment Effectiveness (OEE) was 32.86 %, meaning Overall Equipment Effectiveness (OEE) below the standard value for world-class, which is 85%. To maximize overall machine effectiveness, improvements are needed to the factors that influence the low amount of Overall Equipment Effectiveness (OEE). When viewed from the six elements Six Big Losses, the greatest value is found in the Equipment Failure factor.
Analisa Kinerja Mesin Roughing Stand dengan Menggunakan Metode Overall Equipment Effectiveness (OEE) dan Failure Mode Effect Analysis (FMEA) Hasrul, Hasrul; Shofa, M. Jihan; Winarno, Heru
Jurnal INTECH Teknik Industri Universitas Serang Raya Vol 3, No 2 (2017)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (605.05 KB) | DOI: 10.30656/intech.v3i2.879

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The roughing stand machine functions for steel/product formation and the roll has five stands, and from each position has a different turn. In the production process, this machine also experiences obstacles that hinder the process [of production]. This study aims to determine the value of Overall Equipment Effectiveness (OEE) and analysis of the causes of OEE values have not been maximized based on the review of Failure Mode and Effect Analysis (FMEA). The data used are historical data of roughing stand machines during July 2016-December 2016. Based on the data processing performed, the results of the Overall Equipment Effectiveness (OEE) obtained on the Roughing Stand machine purchased at 57.5. The potential failure priority is base on the order of Risk Priority Number (RPN), the screw up non-working item has the most considerable RPN value (56). Regular lubrication is one way to maximize screw up performance..
PERBAIKAN LOSSES DAN DROP TEGANGAN PWI 9 DENGAN PELIMPAHAN BEBAN KE PENYULANG BARU PWI 11 DI PT PLN (PERSERO) AREA SEMARANG Winardi, Bambang; Winarno, Heru; Aditama, Kurnanda Rizky
Transmisi Vol 18, No 2 April (2016): TRANSMISI
Publisher : Departemen Teknik Elektro, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (463.112 KB) | DOI: 10.12777/transmisi.18.2.64-69

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Suatu sistem tenaga listrik dapat bekerja maksimal sesuai dengan standart yang ditetapkan oleh sistem tersebut. Di wilayah kerja Rayon Tegowanu pada jaringan tegangan menengah 20 kV penyulang PWI 9, tejadi drop tegangan pada ujung penyulang, yang melebihi standart SPLN 72:1987 sebesar 5 %. Selain itu, juga terjadi rugi daya yang tidak memenuhi target Kajian Kelayakan Operasi pada PT. PLN (Persero) Area Semarang yaitu lebih dari 5%. Dengan melihat topologi jaringan di wilayah kerja PT PLN Rayon Purwodadi, didapatkan solusi memindahkan sebagian beban PWI 9 ke penyulang baru PWI 11, agar dapat menekan persentase drop tegangan dan rugi daya. Menggunakan software ETAP 7.5.0 dapat disimulasikan perhitungan beban, drop tegangan dan rugi daya tersebut. Dari hasil simulasi ETAP 7.5.0 pemindahan sebagian beban PWI 9 ke penyulang baru PWI 11, persentase drop tegangan pada penyulang PWI 9 akan menurun dari 11,85% menjadi -0,78%, dan persentase drop tegangan pada penyulang baru PWI 11 menjadi 5,49%. Sedangkan persentase rugi daya pada penyulang PWI 9 akan menurun dari  7,24% menjadi 1,71%, dan persentase rugi daya pada penyulang baru PWI 11 menjadi 4,49%.
SISTEM DESELERASI KECEPATAN OTOMATIS PADA MOBIL BERDASARKAN JARAK MENGGUNAKAN SENSOR ULTRASONIK HC-SR04 BERBASIS ARDUINO MEGA 2560 Musthofa, Fikri; Winarno, Heru
Gema Teknologi Vol 18, No 3 (2015): April 2015 - October 2015
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (626.607 KB) | DOI: 10.14710/gt.v18i3.21933

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Fikri Musthofa, Heru Winarno, in this paper explain that along with the high number of accidents on the highway at this time of course must be a special concern for motorists. There are many factors that underlie the occurrence of an accident in driving, the most important of which is the factor of driver error in driving, such as drowsiness or lack of rest, lack of concentration, and much more. Besides the security system in vehicles is also very influential in reducing the number of accidents in driving. With the development of today's technology, it is necessary to create a speed deceleration system on the motor based on the distance to the barrier objects in front of the vehicle using ultrasonic sensors. Ultrasonic sensor which is a type of proximity sensor is a sensor that can detect distances so that it can be used as a sensor in this system. This system can reduce motor speed automatically when the sensor detects a barrier object in front with a distance of less than 300 cm. This system will be active when the ultrasonic sensor detects a distance of less than 300 cm. At that distance the Arduino Mega 2560 will adjust the PWM value of the motor, the motor PWM value will decrease 12% every second so that within a period of 8 seconds the motor will have a speed of 0 rpm which means the motor will stop. This system is expected to reduce the number of road accidents due to motorists' faults. Keywords: Speed Deceleration, PWM Method, Ultrasonic Sensor, Arduino Mega 2650.ReferencesAgus Setya Abadi, Delta. 2008. Sensor Ultrasonic Sebagai Alat Navigasi Robot Pemadam Api.. Tugas Akhir PSD III Teknik Elektro (Tidak diterbitkan) Semarang : Universitas Diponegoro.Anonimus. 2012. Sensor Ultrasonic HC-SR04. Diunduh dari http://arduino- learning.com/code/hc-sr04-ultrasonic-sensor-example.php diakses pada 1 Juni 2015 pukul 14.30 WIB.Anonimus. 2013. Rangkaian Skematik Driver Motor L298N. Diunduh dari http://www.yujum.com/rangkaian-dan-skematik-driver-motor-l298n/ diakses pada 17 Juni 2015 pukul 19.45.Anonimus. 2014. Accumulator atau Aki dan jenisnya. Diunduh dari http://www.sandielektronik.com/2014/03/accumulator-atau-aki.html diakses pada 30 Mei 2015 pukul 16.15 WIB.Prayogo, Rudito. 2012. Pengaturan PWM dengan PLC. Tugas Mata Kuliah Teknik Otomasi (Tidak diterbitkan). Malang: Universitas Brawijaya.Riny Sulistyowati. 2012. Perancangan Prototype System Kontrol Dan Monitoring Pembatas Daya Listrik Berbasis Mikrokontroler. Surabaya : Institut Adhi Tama Surabaya.Surono. 1988. Tata Tulis Karya Ilmiah Bahasa Indonesia. Semarang : Fakultas Sastra Universitas Diponegoro.
SISTEM PENYIRAMAN TANAMAN ANGGREK MENGGUNAKAN SENSOR KELEMBABAN DENGAN PROGRAM BORLAND DELPHI 7 BERBASIS MODUL ARDUINO UNO R3 Widhi, Happy Nugrahaning; Winarno, Heru
Gema Teknologi Vol 18, No 1 (2014): April 2014 - October 2014
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (255.114 KB) | DOI: 10.14710/gt.v18i1.8807

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Happy Nugrahaning Widhi, Heru Winarno, in paper orchid plant watering system using humidity sensor used Borland Delphi 7 based on arduino uno R3 explain that the utilization of variable moisture for plant watering orchids do not fully utilized. At this time watering orchids is still done manually. It certainly took a lot of time, by making a watering system based on this moisture will save time. To determine the value of temperature and humidity used SHT-11 module is capable of detecting the temperature from -40C to 123,8˚C and relative humidity from 0% RH to 100% RH. Watering plants Phalaenopsis amabilis orchids species do when the SHT-11 detects the humidity inside the orchids house below 60% RH. Watering is carried out by spraying water from above directly into the plant’s roots. The method of watering is intended that the water can be poured directly absorbed by the plant. This control system controlled by arduino uno microcontroller. As for the computer control system, used Borland Delphi 7 to make aplication for control. So this watering system is divided into two they are automated systems and control through computer system Keywords: Module SHT-11, Arduino UNO, Borland Delphi 7.
RANCANG BANGUN SISTEM ADMINISTRASI KERJA PRAKTEK DAN TUGAS AKHIR BERBASIS WEB MENGGUNAKAN FRAMEWORK CODEIGNITER Subari, Arkhan; Tadeus, Dista Yoel; Winarno, Heru; Yuwono, Teguh
Gema Teknologi Vol 19, No 4 (2018): October 2017 - April 2018
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (325.937 KB) | DOI: 10.14710/gt.v19i4.19147

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Information system is a set of components that interconnect, collect, process, store, and distribute information to support decision making and supervision within an organization. Today the information system can not be separated with computer technology that feels growing rapidly along with our increasingly complex needs. These developments can be seen from the many organizations or institutions in various fields that use computerized systems to perform various jobs quickly and with great accuracy. The use of computerized systems is expected to minimize errors made by humans thereby reducing large losses. And can mengefisienkan time in completing the work quickly and accurately. One concept of building a computerized information system is dengfan MVC model. Model-View-Controller (MVC) is a concept introduced by the inventor of Smalltalk (Trygve Reenskaug) to encapsulate data along with processing (model), isolate from the process of manipulation (controller) and view to be represented on a user interface . The MVC architecture has the benefit of separating between model and view allowing multiple views using the same model. As a result, an application model component is easier to implement, test, and maintain, because all access to the model runs through this component. One of the frameworks that works based on the MVC concept is Codeigniter. Codeigniter is an open source web application framework that is used to build dynamic php applications. The main purpose of Codeigniter development is to help developers to work on applications faster than writing all the code from scratch. Because of the superiority of codeigniter that the system of practical work administration and the final task is built using the framework..
PROTOTIPE SISTEM AUTOBRAKE PADA MOBIL MENGGUNAKAN SENSOR JARAK ULTRASONIK HC-SR04 BERBASIS ARDUINO MEGA 2560 Hidayanto, Ari; Winarno, Heru
Gema Teknologi Vol 18, No 4 (2016): October 2015 - April 2016
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (752.908 KB) | DOI: 10.14710/gt.v18i4.21913

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Ari Hidayanto, Heru Winarno  in this paper explain that The high number of traffic accidents is currently a factor in the driver's error in driving (human error). One of the accidents that often occur include car accidents. Of the several incidents that have occurred, the average accident occurred because of the driver's lack of concentration in driving his car. This resulted in the driver not being able to control the speed of the vehicle immediately when there was a sudden object in front, moreover this happened when the vehicle drove at high speed. To avoid this, when driving, it really needs a vehicle security system that also greatly affects the driver's safety. With the development of existing science and technology allows humans to make security systems in motorized vehicles. Accidents due to driver negligence can be overcome by making the braking system automatic then the vehicle speed will slow down and carry out mechanical braking (disc brake) automatically based on the minimum distance of the car with the barrier even though the driver does not pull the brake lever. Realizing this, an autobrake system (automatic braking) was designed based on the distance of the car with the barrier using the HC-SR04 ultrasonic distance sensor. When between a sensor and a barrier at a distance of <= 70 cm, the central lock actuator will go forward and press the disc brake lever. System notifications will be displayed via 20X4 LCD, LED and Buzzer. The system work will be controlled by Arduino Mega 2560. Keywords: Autobrake, Disc Brake, Ultrasonic sensor HC-SR04, Central Lock,  LCD 20x4, Arduino Mega 2560ReferencesAgus Setya Abadi, Delta. 2008. Sensor Ultrasonic Sebagai Alat Navigasi Robot Pemadam Api. Tugas Akhir PSD III Teknik Elektro (tidak diterbitkan). Semarang: Universitas Diponegoro.Bishop, Owen. 2004. Dasar-Dasar Elekrtonika. Jakarta: Penerbit Erlangga.Cahyo Saputro, Adi. 2014. Central Door Lock. Diunduh dari http://otomotifmaju.blogspot.com/2014/08/sentral-door-lock.html, pada 17 Juni 2015 pukul 21.46 WIB.Chan, Yefri. 2010. Teori Dasar Rem. Buku Panduan Teknik Mesin (tidak diterbitkan). Jakarta Timur: Universitas Darma Persada.Putu Giovani. I. 2014. Merancang Driver Motor DC. Diunduh dari http://www.geyosoft.com/2014/merancang-driver-motor-dc, pada 17 Juni 2015 pukul 08.00 WIB.Prayogo, Rudito. 2012. Pengaturan PWM dengan PLC. Tugas Mata Kuliah Teknik Otomasi (tidak diterbitkan). Malang: Universitas Brawijaya.Roghib, Rokhman, dan M. Qomarruzzaman. 2014. Introduction Arduino Training Kit. Yogyakarta: House Of Technology.Sandi. 2014. Acccumulator Atau Aki. Diunduh dari http://www.sandielektronik.com/2014/03/accumulator-atau-aki.html, pada 30 Mei 2015 pukul 16.15 WIB.Setyadi, Ary. 2010. Bahasa Indonesia Dalam Karya Ilmiah. Semarang: Fakultas Ilmu Budaya Undip.Sulistyowati, Riny. 2012. Perancangan Prototype System Kontrol Dan Monitoring Pembatas Daya Listrik Berbasis Mikrokontroler. Tugas Akhir Teknik Elektro (tidak diterbitkan). Surabaya: Institut Adhi Tama Surabaya.Tooley, Mike. 2003. Rangkainan Elektronik Prinsip dan Aplikasi Edisi Kedua. Jakarta: Penerbit Erlangga.
SIMULASI DAN MONITORING KOORDINASI RECLOSER DAN SSO PADA JARINGAN DISTRIBUSI 20 KV PT. PLN (PERSERO) AREA SEMARANG PENYULANG KALISARI 07 BERBASIS ARDUINO MEGA 2560 DAN VT SCADA 11.2 Zuraida, Hanif; Winarno, Heru
Gema Teknologi Vol 20, No 3 (2019): April 2019 - October 2019
Publisher : Vocational School Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (332.924 KB) | DOI: 10.14710/gt.v20i3.25922

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 Hanif Zuraida, Heru Winarno, in this article describes the simulation of protection equipment coordination systems, especially in the recloser and sectionalizer areas. Coordination between protective equipment to improve the network reliability system so that in the event of a disturbance, the area affected by the disturbance does not spread widely. The simulation tool is made using OMRON LY2N 12V relay, ULN2803 relay driver circuit, ZMCT103C current sensor, voltage divider voltage sensor, pull down, 12V 6W lamp as a load and several resistors with different resistivity values as interference. Arduino Mega 2560 is used as the central controller for the entire circuit. After the experiment, the results obtained are when the normal network current at the recloser is 0.86 A and the current at the LBS SSO1 is 0.43. The recloser and LBS SSO1 coordination lies in zone 2 and 3 disturbances. When simulated zone 2 interference, the recloser current rises to 1.28 A, causing reclose / trip to lock out recloser. When the recloser feels a fault current in zone 3 of 1.06 A and LBS SSO1 senses a current of 0.64 A. The recloser as protective equipment will open first within 1000 ms after sensing the disturbance. When the recloser opens, the voltage on the SSO will be 0 volts and the SSO will open within 1000 ms after the current and disturbance requirements are met. Then the recloser will close again after 2000 ms from the open condition.