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All Journal Jurnal Manajemen Teknologi Jurnal Sosioteknologi Jurnal Manajemen Dan Kewirausahaan Jurnal Mirai Management International Journal of Artificial Intelligence Research Jurnal Manajemen Indonesia Jurnal Mitra Manajemen EKONOMIS : Journal of Economics and Business Jurnal Manajemen Strategi dan Aplikasi Bisnis YUME : Journal of Management Majalah Ilmiah UNIKOM Maker: Jurnal Manajemen JURNAL MANAJEMEN JURNAL LENTERA BISNIS Besaung : Jurnal Seni Desain dan Budaya Ilomata International Journal of Management Widya Komunika: Jurnal Komunikasi Pendidikan Cakrawala Repositori Imwi Economics and Digital Business Review Journal of Economics and Business UBS Ilomata International Journal of Management Jurnal Ekonomi Journal of Tourism Sustainability Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Masyarakat Akademisi Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) eProceedings of Management
Refi Rifaldi Windya Giri
Universitas Telkom
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Confirmatory factor analysis of digital skills on the use of mobile banking services in Subang district Arsylia, Lulu; Giri, Refi Rifaldi Windya
Jurnal Manajemen Strategi dan Aplikasi Bisnis Vol 6 No 2 (2023)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/jmsab.v6i2.943

Abstract

The research aimed to identify and validate the digital skills required to use mobile banking services in Subang Regency. The study used non-probability and purposive sampling techniques to survey 350 banking customers who use mobile banking services in the Subang Regency. The results of the digital skills factor analysis showed that the indicators of each latent variable, including operational mobile skills, information navigation skills, social skills, and creative skills, were valid and able to represent their respective constructs. However, the model fit value did not meet the criteria, indicating that modifications were necessary to obtain a fit model. This study provides a starting point for further research to explore the model using the Exploratory Factor Analysis (EFA) analysis method or make modifications using the Confirmatory Factor Analysis (CFA) method to obtain a fit model that can contribute as a medium to confirm relevant and valid factors representing their constructs
The Influence of Ewom on The Purchase Intention of Young Consumers at Online Travel Agents Through the Expansion on the Information Adoption Model (Case Study on Traveloka, Tiket.Com, Agoda, Pegipegi, Airbnb) Balqis, Siti; Rifaldi Windya Giri, Refi
Journal of Economics and Business UBS Vol. 12 No. 3 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i3.227

Abstract

e-WOM has become very popular in recent years due to the increasing number of contributors and the proliferation of mobile platforms for applicatios on social media. In online travel agents, it is currently known that tourist is obtain information from online review websites rather than hotel websites to decide their hotel choices, therefore eWOM significantly influences consumers purchasing decisions. This research contributes to IAM and the extended model will be tested in eWOM research on five online travel egents (Traveloka, Tiket.com, Agoda, Pegipegi, Airbnb). This study aims to examine the effect of argument quality, source credibility, information quantity, and emotional word understanding on the percived usefulness of eWOM, to analyze the effect of perceived usefulness on information adoption and to investigate the effect of information adoption on young consumers purchase intentions. The type of research used in this study is descriptive analysis with quantitative approach with CB-SEM data analysis techniques using the Amos24 program with a minimum sample of 385 respondents.The results show that argument quality, source credibility, information quantity and emotive word comprehension have positive effect on the perceived usefulness of eWOM. Perceived usefulness has positive influence on the information adoption of eWOM, which in turn predicts the young consumers’ purchase intentions. This study makes several contributions to the literature on marketing communications, in particular to eWOM research and IAM theory. Practically, this research provides knowledge and insight to online travel agent site marketers in order to increase the usability and effectiveness of eWOM to attract more young consumers.
Pengaruh Electronic Word of Mouth Terhadap Niat Adopsi Mobile Banking Menggunakan Elaboration Likelihood Model (ELM) Sari, Purnama; Rifaldi Windya Giri, Refi
Journal of Economics and Business UBS Vol. 12 No. 3 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i3.282

Abstract

Kemajuan teknologi informasi membuat bank saat ini memberikan dan menawarkan keefesienan bagi para penggunanya dengan menyediakan layanan operasional yang bermacam-macam, termasuk diantaranya layanan e-banking (electronic banking). Tujuan Penelitian ini untuk mengetahui pengaruh dimensi eWOM terhadap niat adopsi m-banking dengan menggunakan variabel mediasi yang dimoderasi dengan pendekatan ELM. Jenis penelitian yang dilakukan dalam penelitian ini adalah penelitian deskriptif dengan pendekatan kuantitatif dengan teknik analisis data menggunakan SEM-PLS dengan sofware SmartPLS dan sampel minimal pada penelitian ini yaitu sebanyak 353 responden. Hasil penelitian menunjukkan bahwa faktor pemicu kualitas argumen, valensi, dan konsistensi secara langsung meningkatkan niat untuk menggunakan m-banking. Pemicu ini dimediasi oleh kepercayaan awal pada m-banking. Temuan ini membuat beberapa kontribusi literatur tentang komunikasi pemasaran, khususnya untuk penelitian eWOM dan teori ELM. Secara praktis, penelitian ini memberikan beberapa rekomendasi kepada perbankan tentang bagaimana menggunakan eWOM positif untuk memotivasi konsumen dalam menggunakan m-banking.
Exploring Indicators and Developing the Initial DigiGOVQUAL Model: An Exploratory Factor Analysis in Banjar City Ramdhani, Hudzaifah Nuruzzaman; Giri, Refi Rifaldi Windya
International Journal of Artificial Intelligence Research Vol 9, No 1.1 (2025)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v9i1.1.1510

Abstract

The digital transformation of government through the Electronic-Based Government System (Sistem Pemerintahan Berbasis Elektronik—SPBE) has become a foundational element of bureaucratic reform in Indonesia. However, the absence of a standardized instrument for assessing SPBE service quality—particularly within the Government-to-Government (G2G) domain—has hindered systematic evaluation and continuous improvement efforts. This study aims to develop a preliminary model called DigiGOVQUAL, designed to measure the quality of SPBE services from the perspective of internal users within government institutions. The model adapts and refines relevant indicators from the E-Government Service Quality (EGSQUAL) framework to better reflect the specific characteristics of digital public services in the Indonesian bureaucratic context. Employing a quantitative research approach, the study utilizes Exploratory Factor Analysis (EFA) to validate the construct dimensions. Data were collected via an online survey distributed to over 200 active civil servants in the Banjar City government who have experience using G2G SPBE services. The findings are expected to contribute to the development of a valid and contextually appropriate evaluation tool for digital government service quality. Ultimately, the DigiGOVQUAL model is intended to support more accountable and user-centered public service delivery policies in the digital era
Co-Authors , Aminah Admara, Kinanti Widya Amalia Djuwita Andika Dzulhaji Pratama, Andika Andrieta Shintia Dewi Anggar Erdhina Adi Ardy Aprilian Anwar Arini Arumsari Arsylia, Lulu Aryadinata, I Gusti Agung Putra Indra Assyifa Reska Sisilia Balqis, Siti Benita Bhanuwati Ardi Budiutama, I Komang Arya Sindura Dina Hanifah Dinda Varas Sagita Dyah Ayu Wiwid Sintowoko Dzulhaida, Ratna Eva Nurhazizah Fairuuz Fikar Alfaruqi Famius, Mochammad Rayhan Shaquille Firdausi, Vanesa Rizkia Gadang Ramantoko Ghaniyyah, Az Zahra Sekar Gina Ayyudia Khairani Heppy Millanyani Iis Kurnia Nurhayati Kharisma, Ryan Hafizh Martha Tri Lestari Maya Ariyanti Melya Yosita Meutria Salma Muhammad Ramadhaniansyah Ni Wayan Nanik Suaryani Taro Putri Nugrahani, Rah Utami Pramasti, Galuh Sekar Purnama Sari Purnama Sari Rafid Maulana Akbar Ramadhani, Arnandita Ramdhani, Hudzaifah Nuruzzaman rimbun, Rimbun Adillah Herianto Roro Retno Wulan Roshita Sasqhia Putri Ryan Hafizh Kharisma Siti Balqis Sudarso Kaderi Wiryono Tarisa Tarisa, Tarisa Tri Widarmanti Yudial Hukama