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Exploring mobile health service adoption among diabetic patients using an integrated UTAUT-PMT model Saputra, Ragil; Adhy, Satriyo; Yasin, Hasbi
Bulletin of Electrical Engineering and Informatics Vol 15, No 3: June 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v15i3.9998

Abstract

Mobile health services (MHS) have emerged as vital tools for delivering accessible and cost-effective healthcare, particularly for managing chronic conditions such as diabetes. This study investigates the behavioral factors influencing MHS adoption by integrating the unified theory of acceptance and use of technology (UTAUT) and protection motivation theory (PMT) into a unified model. A total of 189 valid responses were collected through both offline surveys (23 diabetic outpatients from 4 clinics) and online surveys (166 members of an Indonesian diabetes forum). Structural equation modeling was used to test the proposed relationships. The results show that self-efficacy (SE), effort expectancy (EE), and perceived vulnerability (PV) significantly influence behavioral intention (BI), while BI strongly affects MHS usage behavior (UB). Conversely, perceived severity (PS) and response cost (RC) were not significant. The study offers a novel theoretical contribution by demonstrating how the interaction between cognitive and motivational factors affects technology adoption in healthcare. Practical implications are provided for app developers and policymakers to improve MHS engagement through personalized interventions.
Co-Authors Abdul Hoyyi Achmad Choiruddin Adi Waridi Basyiruddin Adi Waridi Basyirudin Arifin Agus Rusgiyono Ajeng Arum Sari Alan Prahutama Alvita Rachma Devi Amanda Lucky Berlian Andreanto Andreanto Anggun Perdana Aji Pangesti Arief Rachman Hakim Arief Rachman Hakim Baluk, Andreas Pedo Bens Pardamean Budi Warsito Budi Warsito Danang Chandra Pradana, Danang Chandra Dani Al Mahkya Darwanto Darwanto Devi Wijayanti Dewi Setya Kusumawardani Dharmawan, Bagus Dwiky Dhea Kurnia Mubyarjati Di Asih I Maruddani Di Asih I Maruddani Di Asih I Maruddani Diah Safitri Dwi Hasti Ratnasari Dwi Ispriyanti Eko Siswanto Fadhilla Atansa Tamardina Felinda Arumningtyas Fiqria Devi Ariyani Gera Rozalia Hanien Nia H Shega Hari Susanta Nugraha Hendrian, Jody Hidayatul Musyarofah Hindun Habibatul Mubaroroh Ika Chandra Nurhayati Inas Hasimah Inayati, Syarifah Indah Suryani Innosensia Adella Intan Monica Hanmastiana Isna Wulandari Ispriyansti, Dwi Johanes Roisa Prabowo Kadi Mey Ismail Kurniawan, Isma Dwi Lutfia Septiningrum Maghfiroh Hadadiah Mukrom Maria Odelia Mas'ad, Mas'ad Maulana Taufan Permana Mega Fitria Andriyani Meilia Kusumawardani, Meilia Moch. Abdul Mukid Mochammad Iffan Zulfiandri MUHAMMAD HARIS Muhammad Mujahid Muhammad Tahmid Muryanto Muryanto Muryanto, Muryanto Mustafid Mustafid Mutiara, Dinar Nova Delvia Nur Azizah Nur Indah Yuli Astuti, Nur Indah Yuli Pandu Anggara Purhadi Purhadi Puspita Kartikasari Ragil Saputra Rahmasari Nur Azizah Reza Dwi Fitriani Rezzy Eko Caraka Riama Oktaviani Samosir, Riama Oktaviani Rifki Adi Pamungkas, Rifki Adi Rita Rahmawati Rita Rahmawati Riza Fahlevi Rizki Brendita Br Tarigan Rose Debora Julianisa, Rose Debora Rukun Santoso Rung Ching Chen Saepudin, Yunus Sakhinah Abu Bakar Salma Farah Aliyah Sari, Ajeng Arum Sari, Indri Puspita Satriyo Adhy Setiawan Setiawan Setyoko Prismanu Ramadhan Siahaan, Rina Br Siska Alvitiani Siti Maulina Meutuah Sri Endah Moelya Artha Suci Kurniawati Sudarno Sudarno Sudarno Sudarno Sugito Sugito - Sugito Sugito Suhartono Suhartono Suparti Suparti Tarno Tarno Tarno Tarno Tatik Widiharih Tiani Wahyu Utami Tsania Faizia Ubudia Hiliaily Chairunnnisa Via Risqiyanti Wahyu Sabtika Wawan Sugiarto, Wawan Wulandari, Heni Dwi Wulandari, Isna Youngjo Lee Yuciana Wilandari Yudha Subakti, Yudha Zulfa Wahyu Mardika, Zulfa Wahyu