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All Journal WARTA PALITA: Journal of Social - Religion Research Otoritas : Jurnal Ilmu Pemerintahan Syntax Literate: Jurnal Ilmiah Indonesia Al-MUNZIR Jurnal Pengabdian Masyarakat Asia Amsir Law Jurnal (ALJ) Journal La Sociale Jurnal Ilmu Komunikasi Journal of Management and Administration Provision Journal of Public Representative and Society Provision Journal of Education Review Provision Innovative: Journal Of Social Science Research Jurnal Polimesin Jurnal Pengabdian Mahakarya Masyarakat Indonesia
Yusmanizar Yusmanizar
Universitas Syiah Kuala
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Journal of Public Representative and Society Provision

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Makassar City Government Communication Strategy through the Makassarkota.Go.Id Website in Public Services Firdausi, Annisa Nurul; Yusmanizar, Yusmanizar; Sukmarini, Andi Vita
Journal of Public Representative and Society Provision Vol. 6 No. 1 (2026): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v6i1.737

Abstract

This study aims to analyse the Makassar City Government's communication strategy through the makassarkota.go.id website and the Pakinta' (Pajak Terintegrasi & Terdigitalisasi) service. Makassarkota.go.id serves as the leading portal integrating information, policies, and access to 12 public services (including Pakinta'). Pakinta' facilitates online regional tax payments, increasing efficiency, transparency, and taxpayer compliance. The implementation of the Chris Fill (Put, Push, Pull) communication strategy has successfully captured public attention, strengthened internal coordination, and built long-term relationships between the government and the community. The collaboration between the Communications and Information Technology Office (Diskominfo) and the Regional Revenue Agency (Bapenda) has resulted in consistent information, ease of access, and improved quality of digital public services that are faster, more transparent, and more responsive.
Analysis of Government Communication Towards the Implementation of the Sp4n Lapor Application in the Communication and Informatics Service Riba, Daud; Yusmanizar, Yusmanizar; Yusuf AR, Muhammad
Journal of Public Representative and Society Provision Vol. 4 No. 1 (2024): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v4i1.757

Abstract

This study examines how government communication influences the implementation of the National Public Service Complaint Management System – People’s Online Aspirations and Complaints Service (SP4N-LAPOR) at the Department of Communication and Informatics of Biak Numfor Regency. The analysis is based on George C. Edward III’s policy implementation model, focusing on four aspects: communication, resources, disposition, and bureaucratic structure. Using a descriptive qualitative method, data were gathered through interviews, observations, and documentation. The results show that while SP4N-LAPOR has been implemented, it has yet to reach optimal performance. Public outreach remains limited, inter-agency coordination is not fully effective, supporting facilities and technical training for administrators are inadequate, and the application of Standard Operating Procedures (SOPs) is inconsistent. Other obstacles include low digital literacy among the community, budget constraints, and the archipelagic geography that hinders service coverage. The study recommends enhancing public outreach, providing more training, increasing resources, and strengthening cross-agency coordination to ensure SP4N-LAPOR operates more effectively in Biak Numfor.
Co-Authors Abda Abda Abdul Samad Ahmad Syuhada Ainur, Dafa Alim, Nur Alyas, Alyas Andi Vita Sukmarini, Andi Vita Annisa Nurul Firdausi Anshori, Imam Aris, Hardiyanti Arpiah, Arpiah Asyqar, Muhammad Aufa Ayu Amalia Azzuhry Rumra, Syaikhan Darwin Darwin Ferdiansyah, Rahmat Fitriana Fitriana Fitrisandi, Fitrisandi Heldayanti, Heldayanti Idris, Jabbar Indera Sakti Nasution Jerrynindra, Mohammad Karim, Ham Mahdar, Mahdar Mayasari, Siska Menungsa, Abdul Sarlan Mudir, Syamsul Muh. Darwis Muhammad Chaerul Muhammad Ilham Maulana Nasrullah Nasrullah Novita, Andi Dian Nur Alim Djalil Prayudi Prayudi Purwanda, Nur Widia Rahma, Nur Mifta Ratna Sary Riba, Daud Satriana Satriana Sonni, Alem Febri Syahruddin Syahruddin Syarifah Rohaya Syuhada, A. Tuti Bahfiarti Yanti Meldasari Lubis Yasmi, Yasmi Yulhaidir, Yulhaidir Yusuf AR, Muhammad Zaidiyah Zaidiyah Zulkifli Zulkifli