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PENGARUH CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION PADA PASIEN RAWAT INAP KELAS VIP DI RUMAH SAKIT IMMANUEL BANDUNG Yunus, Novita Wulansari; Aribowo, Agus
Majalah Ilmiah UNIKOM Vol. 18 No. 1 (2020): Majalah Ilmiah Unikom
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/miu.v18i1.3828

Abstract

The purpose of this study was to determine the effect of customer experience on customer satisfaction in VIP class inpatients at Immanuel Hospital Bandung. Customer experience is measured through the dimensions of environment, convenience, competence, helpfulness. Customer satisfaction is measured through the dimensions of performance, reliability, and service ability. The method used in this research is descriptive method with quantitative and qualitative approaches. Descriptive method aims to provide an overview of the object of research based on the facts collected. The population is the patient and the patient's family at the Immanuel Hospital in Bandung. The sample of this study is inpatient service users of the VIP class Immanuel Hospital in the period of November 2019 - March 2020. In the study sample, researchers used the Slovin formula with a confidence level of 95% and an error rate of 5%, obtained a total sample of 170 people. Data analysis techniques using the classic assumption test was consisting of normality test, heteroscedasticity test, multicollinearity test, autocorrelation test, partial test (t-test) based on significance value, simultaneous test (F-test) based on the significant value, and coefficient of determination analysis. The results showed a positive effect of customer experience on customer satisfaction in VIP class inpatients at Immanuel Hospital Bandung. Key Words : Customer Experience, Customer Satisfaction, Inpatient
Pengaruh bauran promosi terhadap niat membeli jasa di PT Fiber Networks Indonesia cabang Bandung Maraya, Virliza; Aribowo, Agus
Seminar Nasional Penelitian dan Abdimas Vol 3 No 1 (2025): September
Publisher : Lembaga Penelitian dan Pengabdian pada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/senapas.v3i1.11592

Abstract

Penelitian ini mengeksplorasi bagaimana kombinasi elemen bauran promosi—meliputi periklanan, promosi penjualan, hubungan masyarakat, penjualan personal, dan pemasaran digital—mempengaruhi niat beli jasa PT. Fiber Networks Indonesia cabang Bandung. Dengan pendekatan kuantitatif, 109 responden diukur menggunakan kuesioner Likert dan dianalisis melalui uji validitas, reliabilitas, regresi linier sederhana, serta berganda. Hasil menunjukkan kelima elemen berpengaruh positif signifikan, dengan penjualan personal dan bauran promosi total sebagai faktor terkuat. Rekomendasi mencakup sinergi antar-elemen promosi, inovasi digital, dan peningkatan pengalaman pelanggan untuk memaksimalkan minat beli.
The Role of Leadership and Talent Development in Enhancing Employee Performance Irwanta, Tommy; Aribowo, Agus
Jurnal Ilmiah Sumber Daya Manusia Vol 8 No 2 (2025): JENIUS (Jurnal Ilmiah Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v8i2.44627

Abstract

This study is motivated by the importance of talent development and leadership in enhancing employee performance in e-commerce companies in Indonesia. Employee performance is a key factor in achieving organizational goals, and talent development as well as leadership are considered crucial in this regard. The purpose of this study is to analyze the impact of talent development and leadership on employee performance and to examine whether leadership moderates the relationship between talent development and performance. The study employs multiple linear regression methods to analyze data collected from 131 respondents. The results indicate that both talent development and leadership significantly influence employee performance. Hypothesis testing reveals that talent development and leadership have a significant positive relationship with employee performance, with leadership having a more dominant influence. However, moderation analysis shows that leadership does not significantly moderate the relationship between talent development and employee performance. The conclusion of this study is that talent development and leadership are important factors in improving employee performance, but leadership does not significantly moderate the relationship between talent development and performance. Therefore, e-commerce companies in Indonesia are advised to focus more on talent development and leadership to achieve optimal employee performance.
VARIABEL MAKROEKONOMI YANG MEMPENGARUHI INDEKS HARGA SAHAM INDONESIA, THAILAND, MALAYSIA, DAN VIETNAM Tjandrasa, Benny Budiawan; Aribowo, Agus; Jewarut, Rofinus
Jurnal Keuangan dan Bisnis Vol. 19 No. 1 (2021): Jurnal Keuangan dan Bisnis Volume 19 No. 1, Edisi Maret 2021
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (351.967 KB) | DOI: 10.32524/jkb.v19i1.107

Abstract

One of the indicators of a country's economic growth is the stock price index in the country. The purpose of this study is to determine what factors are most influential and how significant the influences on the stock price indexes in Indonesia, Malaysia, Thailand, and Vietnam. The data panel was formed based on secondary data from January 2012 to December 2019 in Indonesia, Thailand, Malaysia, and Vietnam with 384 samples. The dependent variable of this study is the stock market index, while the independent variables are the foreign exchange rate, volatility index, and government bond yield. The equation for the direction test in this study used a multivariate regression model. The results show that the foreign exchange rate, volatility index, and government bond yield together have a significant effect on the stock market index. Partially, the foreign exchange rate has a positive and significant effect on the stock market index, while the volatility index and the government bond yield have a negative and significant effect on the stock market index.
Compensation, working environment, and employee performance: A study in one of the municipal water supply companies in West Java Aribowo, Agus; Nurbasari, Anny; Karamang, Ezra
Jurnal Manajemen Strategi dan Aplikasi Bisnis Vol 6 No 2 (2023)
Publisher : Lembaga Pengembangan Manajemen dan Publikasi Imperium

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36407/jmsab.v6i2.1046

Abstract

Along with the increasingly advanced era, human resources are vital for small and large companies because their position drives all activities to achieve their goals. Similarly, the municipal water supply company also needs employees to serve society well. Therefore, some roles, like compensation and working environment, are necessary to attain this situation. Based on this circumstance, this study examines their impact on employee performance. Moreover, to reach this purpose, this study distributes the questionnaire to the 113 municipal water supply employees in one of the West Java regencies as the samples, taken by simple random sampling technique. Also, a survey is employed to collect data. The regression model and t-statistic are utilized to analyze the data and examine the proposed hypotheses. In conclusion, this study declares that their performance is positively affected by the work environment. Conversely, it is not influenced by compensation.
A Study on Lug Structure at Fuselage - Wing Joint of an Unmanned Aerial Vehicle Using Finite Element Method Cahya, Fadli; Pramana, Nurhadi; Chairunnisa; Adhynugraha, Muhammad Ilham; Aribowo, Agus; Nurrohmad, Abian
Indonesian Journal of Aerospace Vol. 21 No. 2 (2023): Indonesian Journal Of Aerospace
Publisher : BRIN Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55981/ijoa.2023.272

Abstract

Research on structural analysis of an unmanned aerial vehicle (UAV) is carried out. The primary material used in most structures is carbon composite. Having a high aspect ratio wing, the lugs connecting the wing and fuselage are likely to experience maximum forces during flight tests. In predicting the occurrence of deformation and stress, the finite element method is used by applying max./min. strain criteria to evaluate the structural integrity of composite wings due to the load applied on aluminum-based lugs. The evaluation shows that the current wing configuration has good structural integrity. An optimization approach is also carried out to obtain more optimum results.
PENGUKURAN TURBULENSI DAN ANGULARITAS ALIRAN PADA TEROWONGAN ANGIN SUBSONIK LAPAN (THE MEASUREMENT OF TURBULENCE AND FLOW ANGULARITY IN LAPAN’S SUBSONIC WIND TUNNEL) Hartono, Firman; Bessie, Ronald; Aribowo, Agus
Indonesian Journal of Aerospace Vol. 14 No. 2 Desember (2016): Jurnal Teknologi Dirgantara
Publisher : BRIN Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30536/j.jtd.2016.v14.a2481

Abstract

This paper explains the measurement of turbulence intensity and angularity in LAPAN’s Open Loop Subsonic Wind Tunnel. The objective of the research is to find out the aerodynamic characterstic of the tunnel. Turbulence intensities were measured using 200 mm and 300 mm diameter turbulence sphere. The flow angularity in the cross section of tunnel’s test section was measured using five holes probe at two different axial position i.e. 1. above internal balance turning table and 2. above external balance turning table. The number of measured points are 110 for every cross section plane and the average velocity during angular flow measurement is 15 m/s. Turbulence measurements shows wind tunnel’s turbulence intensity of 0.26% at 25.9 m/s and 0.1% at 19 m/s. Angularity measurement shows relatively large angular flow variation in the jet, i.e. pitch angle of ±3o and achieving +7o at some locations and yaw angle of ±2.5o.
PENELITIAN KARAKTERISTIK AERODINAMIKA SAVONIUS BERSUDU BANYAK DENGAN METODA PENGGESERAN MESH Aribowo, Agus
Indonesian Journal of Aerospace Vol. 4 No. 1 (2006): Jurnal Teknologi Dirgantara
Publisher : BRIN Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Rotation of Savonius blades could be simulated using Sliding Mesh methode. The effective solution can be obtained by interfacing between moving zone and fixed zone by coordinating the linked cell. The number of tested blades 2,3,4 and 6. The result is the Savonius turbine with 3 blades having torque coefficient higher and efficiency level the compared which the other blades. The spacing of blade axis make airflow infiltrate and causing increase of force momen and negative drag force. By increasing the number of blades will result in the reduction of negative and positive force between one blade to the other. As a result, the performance will be reduced due to the increased number of blades.
PENELITIAN KARAKTERISTIK AERODINAMIKA TRAILING EDGE SIRIP ROKET PADA KECEPATAN TRANSONIK DENGAN SIMULASI NUMERIK Aribowo, Agus
Indonesian Journal of Aerospace Vol. 3 No. 2 (2005): Jurnal Teknologi Dirgantara
Publisher : BRIN Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30536/j.jtd.2005.v3.a811

Abstract

Research of fin aerodynamic at a speed of Transonik of importance remember at this speed regim rocket have strongly increas in coefficient of drag, where will cause negativety to attainment of altitude target or its dynamics stability. In general there is 3 fin type which is inverterate to be used by rockets of LAPAN. Third of him have been done by examination use simulation of CFD in 2-D compressible flow at a speed of 1.6 M to 2.4 M. From result of the research discovered behavioral phenomenon born embryo of shockwave at a speed of transonic in region of models B trailing edge cause direct to degradation of pressure and enlarge coefficient of drag.
PENELITIAN MEKANISME STALL AKIBAT PERKEMBANGAN GELEMBUNG SEPARASI PADA SAYAP NACA 0017 SECARA EKSPERIMEN DI TEROWONGAN ANGIN SUBSONIK Aribowo, Agus
Indonesian Journal of Aerospace Vol. 2 No. 2 (2004): Jurnal Teknologi Dirgantara
Publisher : BRIN Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30536/j.jtd.2004.v2.a803

Abstract

This paper presents the results of investigation the separation buble which growing and burst on aerofoil NACA 0017 with effect mechanism of stall in the subsonic wind tunnel. Experiment have done on wind speed 20 m per s and 30 m per s. The data pecked from the orifice of pressure with interval 2 degree until stall position. The result was separation buble which growing on the airfoil, going to ahead of airfoil together with increasing the Reynolds number. After touching, the flow appeared to separate from the upper airfoil without reattachment.