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PENGARUH LINGKUNGAN KERJA INTERNAL TERHADAP KUALITAS PELAYANAN PUBLIK (SUATU STUDI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN MINAHASA TENGGARA) NGONGOLOY, CICILIA; RORONG, ARIE JUNUS; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 56 (2018): JURNAL ADMINISTRASI PUBLIK
Publisher : Sam Ratulangi University

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The work environment and the quality of public services are always described as sectors that have an importantrole, because the quality of services provided by employees is an important element for the success of anorganization and one of the requirements for the government in serving every need of society. The result offrequency analysis of internal work environment variable (X) is in moderate category / good enough, that is48,9% while public service quality variable (Y) is at 61,7% category of 47 respondent of society and employees.Internal work environment and quality of public service, calculated through SPSS has a relationship of 0.740%,meaning that both variables are strong and significant from the significant (2-tailed) value of 0.00 <0.05. Thecontribution of internal work environment variable to the quality of public service is 54,7%. It means that thevariation of public service quality change is influenced by internal work environment variation and the rest is54,3% influenced by other factors.This study aims to determine whether there is influence between the internal work environment with the qualityof public services. The research hypothesis tested is the extent to which the internal work environment affectsthe quality of public services in the Department of Population and Civil Registry of Southeast MinahasaRegency. The research method used is the method of observation, interview, questionnaire and documentation.Keywords: Internal Work Environment, Quality of Public Service.
PENGARUH KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI SMP NEGERI 2 MODAYAG KABUPATEN BOLAANG MONGONDOW TIMUR MAMAHIT, KLARITA PRISILIA; LENGKONG, FLORENCE DAICY; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 5, No 67 (2019)
Publisher : Sam Ratulangi University

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This research aims to find out: is there a principal leadership influence to the quality ofeducational services in the State Junior 2 East Bolaang Mongondow Regency Modayag. This research isquantitative research. The sample in this study are students of SMP Negeri 2 Modayag a numbering 97people. Data collection instruments in the form of a questionnaire, consisting of 8 questions aboutprincipal and 8 questions about the quality of educational services. The issue that you want to answer inthis study which is about whether the leadership of the principal influence on the quality of educationalservices. From the research that has been done and the result of pengolaan data with SPSS. In a test ofthe validity of the shows that all statements on the koesioner there is a valid data because all thecoefficients r count greater than r 0.202 table. Thus, all of the items now declared valid so it can be usedas a research instrument. So also with the reliability test in this research show that the value of thevariable alpha cronbach's the leadership of the principal and the service quality of higher education from0202 then data from the principal and leadership variables the quality of educational services is a datareabel status. If in the view of the t-test because the value t htung of 8.049 > t 1.986 table so that it can beconcluded that there was a great influence on the leadership of the principal (X) to the quality ofeducational services (Y). Based on the hypothesis test showed that there was significant influence betweenthe leadership of the headmaster to quality educational services. This is evidenced showed significantlevels of less than 0.05 0.00 only. It means Ho denied and Ha is received. Based on data obtained from theresults of research done then can be drawn the conclusion that the leadership of the principal influenceon the quality of educational services. Suggestions for teachers and principals in order to provide a serviceand follow the norms of learning with high discipline, thus the process of educational services willproduce a quality learner.Keywords : Leadership, Principal, Service Quality, Education.
MPLEMENTASI KEBIJAKAN PENGELOLAAN PASAR RAKYAT KECAMATAN PASAN Di KABUPATEN MINAHASA TENGGARA KOTANGON, FRICILIA; Rares, Joyce Jacinta; Tampongangoy, Deysi
JURNAL ADMINISTRASI PUBLIK Vol 4, No 50 (2018)
Publisher : Sam Ratulangi University

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Abstrack :This research is based on the process of management of Public Market which is not in the order of therule that should be. The policy of Pasan sub-district market management is still constrained by the technicalguidelines of implementation. Not all parties are related to the policy of the People's Market management such asonly some of the implementing parties involved, for example the Department of Trade Industry of Cooperatives ofUMKM and Pasar is involved in the implementation. Utilization of unoptimal market facilities and inadequatemarket facilities. This research is to know the implementation of policy of management of Pasar Rakyat Pasan inRegency of South Minahasa. The theory used is the theory of policy implementation according to Charles O'Jonesnamely, organizing, interpretation, and implementation. The method used is qualitative method with descriptiveapproach. With his instrument as a researcher himself with informants seven people.Data analysis techniques include observation, interviews, and documentation. The results showed that theimplementation of the policy of Pasan Village Market management in South Minahasa Regency has not beenoptimal. This can be seen from the lack of involvement from the parties related to the policy of management ofPasar Rakyat as the implementer so that the implementation of the field is found to be the problem of itsmanagement, such as unsuitable market utilization and limited operational cost so that many facilities andinfrastructures are not fulfilled, garbage, no electricity and clean water. The researcher gives suggestion about thisresearch that is to increase cooperation between field of management of Public Market with implementer of policyof management of Pasar Rakyat in Regency of South Minahasa and Department of Trade Industry of UMKMCooperative and Market must perform its duty not only as executor only but must always monitor and evaluate sothat policy on the run on target.Keywords: Policy Implementation, Management of Public Market.
PEMBERDAYAAN KELOMPOK TANI DI DESA TOLOMBUKAN KECAMATAN PASAN KABUPATEN MINAHASA TENGGARA Kamuntuan, Narita; londa, Very Yohanis; Tampongangoy, Deysi Livi
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

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Abstrac: Farmers groups conduct various activities to increase farm farmersgroup. But in fact that happened there are still members of the Group offarmers don't have ability and potential, is so good in live and manageexisting farms on the farmer groups, there are still farmers group memberswho do not work expanded feet according to what to expect.Research in using qualitative research methods, descriptive.Informants scrutinized as much as 12 informants: 1 person group Chairman,11 members of the group. data collection techniques are used i.e., techniquesof observation/observation and interview. data analysis techniques are used,namely the reduction of the data, the presentation of data, and thewithdrawal of the conclusion.Keywords : empowerment, farmers group
PENGARUH KOMPETENSI TERHADAP KINERJA KARYAWAN DI KANTOR KECAMATAN KAWANGKOAN UTARA KABUPATEN MINAHASA GIROTH, CHRISTINIA; POSUMAH, JOHNNY HANNY; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 56 (2018): JURNAL ADMINISTRASI PUBLIK
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Abstract: The purpose of this research is to know how big influence of Employee's Competence to EmployeePerformance in District Kawangkoan Utara, based on five competency indicator.This research was conducted in North Kawangkoan Subdistrict with the topics studied concerning theInfluence of Competence on Employee Performance in North Kawangkoan Sub-district which is authorized inexecuting and coordinating the implementation of local government affairs implemented by all regional toolsTo solve the main problem faced in this research method used writer in this research is descriptive analysismethod and simple linear degresi analysis with data collection through Quantitative Data, while the data sourceused is Primary Data obtained directly from the research location through the distribution of questionnaireswith informants related to research problems and secondary data obtained by collecting data through severalliterature, articles, scientific papers, and analysis materials related to this research.The results of this study showed that the influence of competence variables on employee performance in NorthKawangkoan district is 37, 21%. As for the rest of 62, 79% influenced by other factors outside this regressionmodel. This means that together knowledge, skills, self-concept and values, personal characteristics, andmotivation affect the performance of employees in North Kawangkoan Subdistrict. Partially self-concept andvalues have the most dominant influence and motivation has no significant effect on employee performance ofNorth Kawangkoan SubdistrictKeywords: Competence, Performance
KEBIJAKAN TIDAK DEMOKRATIS,, DAN PELUANG EKONOMI (Studi Komparatif Indonesia dengan Negara-Negara Maju) Tampongangoy, Deysi Livi
JURNAL ADMINISTRASI PUBLIK Vol 4, No 35 (2015): Jurnall Administrasi Publik
Publisher : Sam Ratulangi University

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Abstract: The state republic Indonesia Poverty "and" injustice "is the reason most often cited for thedisappointment of the people against the democratic system. Not much different from the developed countriesand other developing In some countries, instead of a bright economic as promised by the leaders ofdemocracy the newly elected, but the people even watched the deteriorating economic conditions, the gapincreased income, and control of economic opportunities by elites. in other places, where the Gross DomesticProduct (GDP), the upper middle class to reap the greatest benefits, while poor remain poorKeywords: Policy, Economic Opportunities
Effectivity of Control Functional Inspectorat in Department National Education Sulawesi North Provincies. Akerina, Gabriela; Posumah, Johhny; Tampongangoy, Deysi
JURNAL ADMINISTRASI PUBLIK Vol 2, No 029 (2015)
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ABSTRACT   Education  is  one  of  Indonesia’s  development  strategy  are  directed  to  build  Indonesia.  Implementation of government policies in education programs require Monitoring, Evaluation and  Supervison. Therefore with the Implementation of a quality establishment of government officials,   then  appointed  Inspectorate,  as  Supervison  agency  development,  which  serves  to  oversee  the  performance  of  the  government  on  development  activities,  staffing  activities,  and  service  to  the  community.   The purpose of this study wanted to know how the Effectiveness of Functional Supervison  Inspectorate  on  National  Education  Departements  North  Sulawesi.  This  study  used  qualitative  methods.   Study   focused   (1)   the   supervision   process   on   the   Character   of   Effectiveness   is  Productivity,  Efficiency,  Satisfaction,  Flexibility,  and  Development.  (2)  Effec tive  monitoring  results, is the achievement of goal or program policies target that has been set. Source of data /   informants interviewed as many as 13 people consisting of 1 people Head office, 1 Treasurer, 1  holders program, and 10 person staff, and process data collection using interview techniques.    The  results  showed  that:  in  general,  that  functional  supervision  conducted  by  the  Inspectorate to the National Education Departments North Sulawesi, seen from the 5 character of  effectiveness  is  good.  The  timeliness  in  carrying  out  the  task,  achieve  its  intended  purpose.  In  accordance  with  purpose  of  supervision.  Their  competence  and  results  of  monitoring  that  is  capable of providing a change. Recommendations advice to the National Education Departements  of North Sulawesi, leaders more confirms duties and functions of each fields. In order to better,  structured, thorought and more appreciative of time in carrying out the task.    Keywords : Functional Supervison Inspectorate 
TATA KELOLA ADMINISTRASI DESA DALAM PENYELENGGARAAN PEMERINTAHAN DESA MUNDUNG SATU KECAMATAN TOMBATU TIMUR KABUPATEN MINAHASA TENGGARA KINDANGEN, INTAN LEVINA; PANGKEY, MASJE; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 51 (2018)
Publisher : Sam Ratulangi University

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Abstract: This study aims to describe how the implementation of administrative governance in theimplementation of village governance.This research uses qualitative descriptive method, and data collection techniques used are observation,interview and documentation. The number of informants in this study as many as seven people. In this studyusing the theory of basic principles of good governance. The results of this study indicate that in theimplementation of government in the village of Mundung Satu, not all village administrations can be appliedin accordance with applicable regulations that refers to PERMENDAGRI No. 47 of 2016. Lack of toolsneeded to manage village administration, as well as lack of capabilities and government responsibilitiesvillages in implementing their duties, and the implementation of work tasks that are not in accordance withthe main duties and functions of the village apparatus, are the factors behind the implementation of goodadministrative governance. Therefore, the village government should work harder and improve the abilityof village officials to realize good governance and in accordance with the regulations.Keywords: Governance, Village Administration, Village Government Implementation.
KINERJA KANTOR BADAN PENYELENGGARA JAMINAN SOSIAL KESEHATAN CABANG MANADO PURWANTI, LIS; Rumapea, Patar; Tampongangoy, Deysi
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

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Abstract: In practice, the performance of the resulting Government seems to have not yet showed better conditions change significantly. Some government officials still shows low level of accountability, responsiveness and efficiency in the conduct of the service. Effected by the importance of the role of institutional performance on one side and the number of issues that bind them on the other hand, issues concerning the performance of the institutions as well as public service apparatus became one of the important issues in the reform of public administration in different countries, including for the context of Indonesia at the present time. The performance of the public service are often interchangeable with government performance measurement, it is not too surprising since basically the public service became the responsibility of the Government and related agencies that provide services to the community. BPJS health is a legal entity formed for national health assurance program organize (JKN) and is responsible to the President and has the task to organize national health guarantee.Based on some of the opinions or theories of performance then the author refers to the performance of theory Kumorotomo which States that the performance can be formulated through indicators-charge indicators will namely, efficiency, effectiveness, fairness and responsiveness. The reason this performance theory used is that problems are found, the situation can be solved or sought solution by using the performance theory. This research is a descriptive methode using qualitative approach by digitally describe data obtained from research results about Performance Office BPJS Health Branch of Manado. In qualitative research, data collection is done by observation, in-depth interviews and documentation. The overall conclusion of all indicators that there is, the performance of the Office organizer of social security (BPJS) to Manado Branch Health currently is already quite good, in terms of efficiency because of the service in accordance with the procedure. For effectiveness, it's been pretty good, but should be optimized again about the socialization of social security program so that people understand the concept of JKN, system funding, aware of the benefits to the community as well as the procedures for his service to the service of their health. And then for Justice is already good enough. And responsiveness, the overall service provided to the community already is good enough just yet to a maximum until the required leadership role in directing and supervising the performance of the employee in order that the overall performance is better.Keywords : BPJS Health office performance
PENGARUH FASILITAS KERJA TERHADAP KINERJA PEGAWAI NEGERI SIPIL DI KANTOR DINAS PENDIDIKAN MINAHASA TENGGARA Thomas, Yeltsin Aprioke; Rorong, Arie Junus; Tampongangoy, Deysi
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

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Abstract : The research is to know whether Facility (Computer, Office Working, Transportation, Electricity)influence to civil servant performance (work process, working condition, time in work, number of mistakes,amount in job type, job quality, punctuality, ability Work, evaluating ability.) At the Education Office ofSoutheast Minahasa District Under guidance. Where the data has been collected to 22 orga pimpinaan tosubordinate results o, 837 expressed relationships influence very strongly. Utuk determine the amount ofthe contribution (coefficient determinant coefficient determinant) Effect of work facility, on theperformance of civil servants in the office of Education Department National Minahasa Southeast result of70% and the remaining 30% is determined by other variables not examined by the author. To know theresult t arithmetic result is 6,432. So that obtained t table = 1.725. It turns out t count>> from t table or6.432> 1.725. Conclusion: correlation of variable X with Y or relationship Influence of work facility, toperformance of civil servant in South Minahasa Regency education office significant To find out the resultof simple regression equation about Influence of work facility, to performance of civil servant in office ofEducation Office of Regency of South Minahasa result significant The result is Y = α + bX = 33,137 +2,620 (.X). X = 22.545 Y = ΣY = 25.95Keywords, Working facilities, Employe Perfomances
Co-Authors Alden Laloma ALFARIJI, MUHAMMAD AMU, IRFAN Arie Junus Rorong ARIE RORONG Aube, Oldi Aube, Oldi ., BATITA, ROMARIO BLESIA, URIA Burhanuddin Kiyai BUYUNG, RIVALDY Embisa, Rahnia Evelin J.R. Kawung, Evelin J.R. Febriani Ilahude, Febriani Femmy Nurul Akbar Fiolita Motoh, Fiolita FLORENCE DAICY LENGKONG Frangky Ngongare, Frangky Gabriela Akerina GIROTH, CHRISTINIA GUHUHUKU, YOFIFI Johhny Posumah JOHNNY HANNY POSUMAH JOORIE MARHAEN RURU JOORIE RURU Joyce Rares KADANG, SALMA BANNA kALANGI, JHONNY Kamuntuan, Narita Karauwan, Naritza Mirlithia KINDANGEN, INTAN LEVINA KONTU, EKARISTI KOTANGON, FRICILIA KULLA, TENIUS LARENGGAM, SRIA LASIRO, MEYCHAEL LEDANG, NIA ALFONSA LEGESANG, DESTRINA LENGKONG, FLORENCE LINA ZURIATY NINGSIH, LINA ZURIATY LUMI, JACKLIN Makswel Y Tabaru, Makswel Y MAMAHIT, KLARITA PRISILIA MANAMBE, SELISA MANANEKE, TRIO Maramis, Regina Urai Mario Tawaris Markus T. Lasut Martha Ogotan Masje Pangkey Masje Pangkey Nangka, Clarisa Ignasia Rachelle NGONGOLOY, CICILIA Nowzellita Makahinda, Nowzellita NOYA, AGLANOVIANA OTTAY, DANIEL PAPUTUNGAN, ROSALIA PASAU, AGNES IMELDA Patar Rumapea Pratiknjo, Maria H PURWANTI, LIS PUSUNG, REFEN RADING, NOFITRI Rares, Joyce J. RONDONUWU, MARIA Rumbayan, Florah J. RUNKAT, REZA Salmin Dengo SANDUYO, ADRIAN SARIWATI UMASUGI, SARIWATI TAHRIN, NOVALIA TAKBIR, FIRGINIA LITA TAMPI, GUSTAAF TESALONIKA SYELA MALEKE Thomas, Yeltsin Aprioke TINUNGKI, INDA SARI VAN GOBEL, MUZDALIFA VERY LONDA WATUNG, JESIKA Welson Rompas WENDA, FREMIAS Willy Pesoth WOWILING, ANGGI YERMIA YUSUF, MUCH. FAHRI