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KUALITAS LAYANAN PERPUSTAKAAN DI DINAS KEARSIPAN DAN PERPUSTAKAAN DAERAH KOTA TOMOHON Nangka, Clarisa Ignasia Rachelle; Kawung, Evelin J. R.; Tampongangoy, Deysi
AGRI-SOSIOEKONOMI Vol. 18 No. 1 (2022)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35791/agrsosek.v18i1.55213

Abstract

This study aims to determine the quality of library services at the Regional Archives and Libraries Office of Tomohon City. The research was carried out at the Regional Archives and Library Office of Tomohon City from October to December 2021. The method used in this study was a qualitative method with informants taken using purposive sampling technique with a focus on research using service quality aspects consisting of reliability, assurance, responsiveness and tangibles. The data used are sourced from primary data and secondary data collected through interview, observation and documentation techniques. Data analysis used steps of data reduction, data presentation, and drawing conclusions. The results showed that the overall service quality of the Tomohon City regional library was very lacking, this was caused by the unavailability of competent librarians in the library so that at the time of a visit no one could explain for sure about the library or the information needed and the services provided in terms of infrastructure. namely the need for renewable books not available in the library.
Co-Authors Alden Laloma ALFARIJI, MUHAMMAD AMU, IRFAN Arie Junus Rorong ARIE RORONG Aube, Oldi Aube, Oldi ., BATITA, ROMARIO BLESIA, URIA Burhanuddin Kiyai BUYUNG, RIVALDY Embisa, Rahnia Evelin J.R. Kawung, Evelin J.R. Febriani Ilahude, Febriani Femmy Nurul Akbar Fiolita Motoh, Fiolita FLORENCE DAICY LENGKONG Frangky Ngongare, Frangky Gabriela Akerina GIROTH, CHRISTINIA GUHUHUKU, YOFIFI Johhny Posumah JOHNNY HANNY POSUMAH JOORIE MARHAEN RURU JOORIE RURU Joyce Rares KADANG, SALMA BANNA kALANGI, JHONNY Kamuntuan, Narita Karauwan, Naritza Mirlithia KINDANGEN, INTAN LEVINA KONTU, EKARISTI KOTANGON, FRICILIA KULLA, TENIUS LARENGGAM, SRIA LASIRO, MEYCHAEL LEDANG, NIA ALFONSA LEGESANG, DESTRINA LENGKONG, FLORENCE LINA ZURIATY NINGSIH, LINA ZURIATY LUMI, JACKLIN Makswel Y Tabaru, Makswel Y MAMAHIT, KLARITA PRISILIA MANAMBE, SELISA MANANEKE, TRIO Maramis, Regina Urai Mario Tawaris Markus T. Lasut Martha Ogotan Masje Pangkey Masje Pangkey Nangka, Clarisa Ignasia Rachelle NGONGOLOY, CICILIA Nowzellita Makahinda, Nowzellita NOYA, AGLANOVIANA OTTAY, DANIEL PAPUTUNGAN, ROSALIA PASAU, AGNES IMELDA Patar Rumapea Pratiknjo, Maria H PURWANTI, LIS PUSUNG, REFEN RADING, NOFITRI Rares, Joyce J. RONDONUWU, MARIA Rumbayan, Florah J. RUNKAT, REZA Salmin Dengo SANDUYO, ADRIAN SARIWATI UMASUGI, SARIWATI TAHRIN, NOVALIA TAKBIR, FIRGINIA LITA TAMPI, GUSTAAF TESALONIKA SYELA MALEKE Thomas, Yeltsin Aprioke TINUNGKI, INDA SARI VAN GOBEL, MUZDALIFA VERY LONDA WATUNG, JESIKA Welson Rompas WENDA, FREMIAS Willy Pesoth WOWILING, ANGGI YERMIA YUSUF, MUCH. FAHRI