Article Per Year (5 Year)
p-Index From 2020 - 2025
4.145
P-Index
This Author published in this journals
All Journal Jurnal Penelitian LPPM (Lembaga Penelitian dan Pengabdian kepada Masyarakat) IKIP PGRI MADIUN Jurnal Pendidikan Economic Education Analysis Journal AKRUAL: Jurnal Akuntansi EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya Gulawentah:Jurnal Studi Sosial CAPITAL: JURNAL EKONOMI DAN MANAJEMEN JURNAL PENDIDIKAN TAMBUSAI Abdimas Singkerru Jurnal Pengabdian kepada Masyarakat Wiga : Jurnal Penelitian Ilmu Ekonomi BIROKRASI PANCASILA Jurnal Ekonomika Manajemen Dan Bisnis Journal Innovation In Education Jurnal Pengabdian Masyarakat dan Riset Pendidikan SURAKARTA ABDIMAS JOURNAL Edukasi Elita : Jurnal Inovasi Pendidikan SEMINAR NASIONAL SOSIAL, SAINS, PENDIDIKAN, HUMANIORA
Ninik Srijani, Ninik
Universitas PGRI Madiun
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Other

Published : 35 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ekonomika Manajemen Dan Bisnis

 1 
Pengaruh Harga Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Outlet Baso Aci Acila Di Gulun Kota Madiun Gabriel Jesmeison Purba; Ninik Srijani; Wikanso Wikanso
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 2 No. 1 (2023): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v2i1.1065

Abstract

This study aims to: (1) determine the effect of price on customer satisfaction in baso aci acila, (2) determine the effect of service quality on customer satisfaction in baso aci acila, (3) determine price and service quality on customer satisfaction in baso aci acila. This research method uses quantitative research with SPSS version 26 as a data processing tool. The data collection technique uses a questionnaire and documentation. Isindetal sampling is used as a technique for sampling. The population in this study are baso aci acila customers. The sample in this study were 96 respondents. The results of this study indicate that the price variable test (X1) on customer satisfaction variable (Y) partially indicates a significant positive reaction. The results obtained are based on the results of the t test with a value of 0.000 <0.05 which indicates a positive result and H1 is acceptable. The partial test of service quality variable (X2) on customer satisfaction variable (Y) also shows a significant positive reaction. The results obtained are based on the results of the t test with a value of 0.000 <0.05 which indicates a positive result and H2 is acceptable. the results of the f test simultaneously show that the price variable (X1) and service quality (X2) have a significant positive effect on customer satisfaction (Y) with fcount > ftable 3.092 simultaneously showing positive results and H3 is acceptable. This explains that the variable price (X1) and service quality (X2) can simultaneously affect customer satisfaction at baso aci aila in Gulun, Madiun City.
Co-Authors Achmad Sukma Hidayat Agus Lina Silvia Anak Agung Gede Sugianthara Andria Febriana Aning Prasetyo Sari Aning Prasetyo Sari Aprilia Syafitri Ardiyani, Melynda Arif Akbar Pamungkas Chapuze, Amaury Capdeville Danang Hadi Saputro Diyah Santi Hariyani Elva Nuraina Endang Sri Maruti Ervi Aulia Rahma Ervi Aulia Rahma Gabriel Jesmeison Purba Hagus Muryanto Hagus Muryanto, Hagus Heni Dwi Yuliana Hidayat, Achmad Sukma Hidayat, Achmad Sukma Ibadullah Malawi Ihtiari Prastyaningrum Ika Desy Ramayati Intan Rafika Dewi Juli Murwani Kadeni Kadeni, Kadeni Kevin Prasetya Kinanthi Damayanti Lailatul Anggraini Maretha berlianantiya Maretha Berlianantiya Novita Erliana Sari Nurhadji Nugraha Nurhadji Nugraha, Nurhadji Parji Parji Patuh Muhajir Penty Puspitasari Putri, Intan Kirana R. Bekti Kiswardianta R. Bekti Kiswardianta, R. Bekti Ramadhan Prasetya Wibawa Siti Aisyah Slamet Riyanto Taufiq, Abd Rohman Taufiq, Abd. Rohman Wendy Sulistyorini Wibawa, Ramadhan Prasetya Widura, Wiko Wikanso Wikanso Wirawan, Yahya Reka Yahya Reka Wirawan Yahya Reka Wirawan Yuanita Gusni Zulfa Istiqomah