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Hope and Religiosity as Determinants of Subjective Well-Being among Students at the Islamic Boarding School Dewi, Rizma Kumala; Kusumaputri, Erika Setyanti; Abdulwahid, Kasmil S.
International Journal of Islamic Educational Psychology Vol. 5 No. 2 (2024): December
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/ijiep.v5i2.23422

The inability to overcome academic challenges in boarding schools may lead to adverse health outcomes and negatively impact students' subjective well-being. One potential approach to enhance subjective well-being is through the cultivation of hope and religiosity. The purpose of this study is to prove the relationship between hope and religiosity on the subjective well-being of students. The research was conducted using quantitative methods with the help of the SPSS application. The sample was selected through cluster random sampling with the criteria of students who also live in Islamic boarding schools and are 18–25 years old. A Likert-scale questionnaire was administered to 334 students to collect data. The research location is in the Special Region of Yogyakarta. The instruments used in this study include the Satisfaction of Life Scale (SWLS), the Positive and Negative Affect Scale (PANAS), the Hope Scale, and the Religiosity Scale. The final analysis for the hypothesis test was carried out by multiple linear regression analysis, which had previously been carried out in prerequisite tests. The results indicated that the three hypotheses were supported, demonstrating a significant and positive correlation between hope and religiosity on the subjective well-being of Mahasantri. Furthermore, the two independent variables individually influenced the dependent variable. The practical contribution of hope and religiosity to subjective well-being was 40.2%, suggesting that these factors play a substantial role in enhancing the subjective well-being of students. The study revealed that the effect of hope (33.5%) was more pronounced than that of religiosity (17.8%), which can be attributed to hope possessing two crucial aspects in goal attainment that religiosity lacks: the development of planning and the capacity for self-motivation.

Psychological Dynamics of Forming Cognitive Map Arabic Translation in Student Mahsus, Muhammad; Kusumaputri, Erika Setyanti
International Journal of Islamic Educational Psychology Vol. 3 No. 2 (2022): December
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/ijiep.v3i2.15954

A translation is a cognitive activity, while humans, as cognitive subjects, have different ways of thinking. This condition has implications for the difference in translation results; infrequently, the translation results need to be clarified for the reader. Therefore, investigating the problems of learning Arabic must be done to minimize a generation of incompetent Arabic translators. This study aims to investigate the psychological dynamics in a person that cause differences in the way of thinking in Arabic translation. This research is qualitative research using a multi-case approach. The research subjects comprised 10 Nurul Ummah students as a single-case analysis and 4 LSQ Ar-Rohmah students as a cross-case analysis. The data collection technique used interviews and documentation to assess translated results by expert Arab-Indo translators. Data processing to data visualization implemented NVivo 12 Plus analyzing the suitability of patterns between single and cross-case cases by synchronizing interview transcription results and translated values. Data analysis found several problems that caused differences in participants’ thinking in Arabic translation: First, the difference in the weak structural representation of nahwu-shorof due to the difference in the age of knowledge acquisition, the number of activities participated in by participants, and the selection of the priority scale of selected activities; second, differences in inferential planning accuracy due to differences in participant habituation in Arabic translation.

Hope and Religiosity as Determinants of Subjective Well-Being among Students at the Islamic Boarding School Dewi, Rizma Kumala; Kusumaputri, Erika Setyanti; Abdulwahid, Kasmil S.
International Journal of Islamic Educational Psychology Vol. 5 No. 2 (2024): December
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/ijiep.v5i2.23422

The inability to overcome academic challenges in boarding schools may lead to adverse health outcomes and negatively impact students' subjective well-being. One potential approach to enhance subjective well-being is through the cultivation of hope and religiosity. The purpose of this study is to prove the relationship between hope and religiosity on the subjective well-being of students. The research was conducted using quantitative methods with the help of the SPSS application. The sample was selected through cluster random sampling with the criteria of students who also live in Islamic boarding schools and are 18–25 years old. A Likert-scale questionnaire was administered to 334 students to collect data. The research location is in the Special Region of Yogyakarta. The instruments used in this study include the Satisfaction of Life Scale (SWLS), the Positive and Negative Affect Scale (PANAS), the Hope Scale, and the Religiosity Scale. The final analysis for the hypothesis test was carried out by multiple linear regression analysis, which had previously been carried out in prerequisite tests. The results indicated that the three hypotheses were supported, demonstrating a significant and positive correlation between hope and religiosity on the subjective well-being of Mahasantri. Furthermore, the two independent variables individually influenced the dependent variable. The practical contribution of hope and religiosity to subjective well-being was 40.2%, suggesting that these factors play a substantial role in enhancing the subjective well-being of students. The study revealed that the effect of hope (33.5%) was more pronounced than that of religiosity (17.8%), which can be attributed to hope possessing two crucial aspects in goal attainment that religiosity lacks: the development of planning and the capacity for self-motivation.

When Customers Complain: The Value of Self Efficacy in Service Recovery Performance Arifin, Busthanul; Kusuma, Hadri; Kusumaputri, Erika Setyanti
Share: Jurnal Ekonomi dan Keuangan Islam Vol. 14 No. 2 (2025): IN PROGRESS
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share29441

With the growing importance of Islamic hospitality in Indonesia's tourism sector, understanding the psychological pressures faced by frontline employees becomes crucial for maintaining service quality and organizational competitiveness. This study aims to investigate the relationship between customer-related social stressors (ambiguous customer expectations, disliked customers, disproportionate customer expectations, and customer verbal aggression) and their effects on emotional exhaustion and service recovery performance, while examining the moderating role of self-efficacy among frontline employees in Islamic hotels. Using a quantitative approach, primary data were collected through questionnaires distributed to 559 frontline employees of Islamic hotels across Indonesia and analyzed using Structural Equation Modeling (SEM) with AMOS 24 software. The findings reveal that ambiguous customer expectations, disproportionate customer expectations, and customer verbal aggression significantly increase emotional exhaustion among employees, while interactions with disliked customers showed no significant effect. Emotional exhaustion was found to negatively impact service recovery performance, with higher exhaustion levels leading to diminished recovery efforts. Importantly, self-efficacy emerged as a significant moderator, mitigating the adverse effects of emotional exhaustion on service recovery performance, enabling employees with high self-efficacy to maintain optimal performance despite experiencing emotional stress. These results have important implications for Islamic hotel management, emphasizing the need to implement comprehensive programs that enhance employee self-efficacy through interpersonal skills training, stress management, and spiritual enrichment initiatives that align with Islamic values, ultimately improving employee well-being and service quality in the halal tourism industry. Abstrak Saat Pelanggan Komplain: Peran Efikasi Diri dalam Optimalisasi Kinerja Pemulihan Layanan. Dengan meningkatnya peran perhotelan syariah dalam sektor pariwisata Indonesia, pemahaman terhadap tekanan psikologis karyawan frontline menjadi krusial karena berkaitan erat dengan kualitas layanan dan daya saing organisasi. Penelitian ini bertujuan untuk mengkaji hubungan antara stressor-stressor sosial yang berkaitan dengan pelanggan seperti ekspektasi pelanggan yang ambigu, pelanggan yang tidak disukai, ekspektasi pelanggan yang tidak proporsional, dan agresi verbal pelanggan serta pengaruhnya terhadap kelelahan emosional dan kinerja pemulihan layanan, sambil menguji peran moderasi efikasi diri di antara karyawan frontline hotel syariah. Data penelitian dikumpulkan melalui angket yang didistribusikan kepada 559 karyawan frontline hotel syariah di seluruh Indonesia yang kemudian dianalisis menggunakan Structural Equation Modeling (SEM) dengan software AMOS 24. Hasil penelitian menunjukkan bahwa ekspektasi pelanggan yang ambigu, tidak proporsional, dan agresi verbal secara signifikan meningkatkan kelelahan emosional di antara para karyawan, sementara interaksi dengan pelanggan yang tidak disukai tidak menunjukkan pengaruh signifikan. Kelelahan emosional terbukti berdampak negatif pada kinerja pemulihan layanan, dengan tingkat kelelahan yang lebih tinggi menyebabkan berkurangnya upaya pemulihan. Selain itu, penelitian ini menunjukkan bahwa efikasi diri berperan sebagai moderator yang signifikan dalam meredam dampak negatif kelelahan emosional terhadap kinerja pemulihan layanan. Karyawan dengan efikasi diri tinggi memiliki keyakinan dan kemampuan untuk mengatasi tantangan, sehingga dapat tetap berkinerja optimal meskipun mengalami stres emosional. Penelitian ini memiliki implikasi penting bagi manajemen hotel syariah yang menekankan perlunya program komprehensif dalam meningkatkan efikasi diri para karyawan, seperti pelatihan keterampilan interpersonal, manajemen stres, dan pengayaan spiritual, yang pada akhirnya meningkatkan well-being karyawan dan kualitas layanan dalam industri pariwisata halal.

Innovative Behavior of Indonesian Pharmaceutical Employees: The Role of Psychological Empowerment and Leadership Kusumaputri, Erika Setyanti; Gustia, Sekar Putri Wahyuning
Psikologika: Jurnal Pemikiran dan Penelitian Psikologi Vol. 27 No. 1 (2022)
Publisher : Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/10.20885/psikologika.vol27.iss1.art11

Innovative behavior is considered a critical and essential factor for companies in theworld of work. This study aims to determine the extent to which psychological empowermentinfluences the innovative behavior of employees working in pharmaceutical companies, withtransformational leadership and transactional leadership as moderators. The research subjectswere 115 employees from various pharmaceutical companies across ten cities in Indonesia.Innovative behavioral scales, psychological empowerment scales, transformational leadershipscales, and transactional leadership scales were used to collect the data. Subgroup analysis andmoderated regression analysis were used to analyze the data. The results show thattransformational leadership has a higher score compared to transactional leadership. This resultindicates that the hypothesis is accepted. Namely, that psychological empowerment is relatedto innovative behavior. Specifically, the correlation between variables showed thattransformational leadership has a more substantial effect than transactional leadershipKeywords: innovative behavior; psychological empowerment; transactional leadership; transformational leadership.

The Religious Harmony Tolerance in Indonesia: An Islamic Perspective of Pluralism and Multiculturalism Wahidah, Evita Yuliatul; Sirait, Sangkot; Kusumaputri, Erika Setyanti
Proceedings of Annual Conference for Muslim Scholars Vol 6 No 1 (2022): AnCoMS, APRIL 2022
Publisher : Koordinatorat Perguruan Tinggi Keagamaan Islam Swasta Wilayah IV Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36835/ancoms.v6i1.340

The academic problems in this study are researching the problem complexity about a value system that present positive and optimistic view on the plurality of religions, cultures, customs, and even interaction pattern by accepting them as a real reality and kindness. Based on the context of religious harmony tolerance phenomenon without having personal theological distortion experience in order to keep the strong spiritualism by correlating the studies of pluralism and multiculturalism in Islamic perspective. It is a literature qualitative research with documentary review and data analysis which uses three activity plots that occur simultaneously, which consists of data reduction, data presentation, conclusion drawing or verification. This study explores the conceptualization of religious harmony between western and Islamic perspectives, the history of religious harmony tolerance in Indonesia, the basics of religious harmony tolerance, the pluralism essence in the context of religious harmony, and last is examining about multiculturalism in the perspective of religious harmony.

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