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All Journal Sodality: Jurnal Sosiologi Pedesaan Jurnal Kawistara : Jurnal Ilmiah Sosial dan Humaniora Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Kebijakan dan Administrasi Publik Jurnal Wilayah dan Lingkungan Jurnal Pendidikan Geografi: Kajian, Teori, dan Praktik dalam Bidang Pendidikan dan Ilmu Geografi Sriwijaya Law Review Policy & Governance Review Matra Pembaruan: Jurnal Inovasi Kebijakan Publica: Jurnal Pemikiran Administrasi Negara Civil Service : Jurnal Kebijakan dan Manajemen PNS Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Journal of Social and Policy Issues Bestuurskunde: Journal of Governmental Studies Jurnal Ilmu Politik dan Pemerintahan Jurnal Ilmu Administrasi Negara Public Policy and Management Inquiry JKAP (Jurnal Kebijakan dan Administrasi Publik) Jurnal Kawistara Jurnal Pengabdian kepada Masyarakat
Dwiyanto Indiahono
Public Administration Department, Universitas Jenderal Soedirman
Religion Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Journal : Policy

 1 
Bureaucratic Reform by Building Trust in Citizens: Best Practices from Local Online Complaints Dwiyanto Indiahono
Policy & Governance Review Vol 5 No 2 (2021): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v5i2.347

Abstract

The purpose of this study is to provide an overview of the success of the Banyumas Complaint Outlet (Lapak Aduan Banyumas/ LAB) in increasing public trust in the government. One of the goals of bureaucratic reform is to build citizens’ trust, but it is rarely discussed how the bureaucracy initiates bureaucratic reform by building trust in citizens. This research used qualitative research methods, data collection techniques used are interviews, observation, and documentation. The data analysis techniques used were interactive data analysis and content analysis. LAB offers a framework that gives trust to the public to complain, many complaints from the public will create external pressure from the bureaucracy to make improvements to bureaucratic performance. Performance improvements of the bureaucracy will increase public trust. The increase in public trust in the government is evidenced by the high interest of citizens to provide suggestions and input to the government regarding public services or facilities. A simple complaint system and quick response has proven to strengthen public trust. Bureaucratic reform can be started by earning citizens’ trust.
Compliance and Conflict of Value in Public Policy Implementation: Comparison between the New Order and the Reformation Era Dwiyanto Indiahono; Erwan Purwanto; Agus Pramusinto
Policy & Governance Review Vol 2 No 2 (2018): May
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.635 KB) | DOI: 10.30589/pgr.v2i2.97

Abstract

This research aims to examine differences in the relationship of bureaucratic and political officials during the New Order (Soeharto’s era) and the Reformation (post-Soeharto) era within the arena of public policy implementation. This is a matter of importance given that there is a change in relations between the two from integration in the New Order to bureaucratic impartiality in the Reformation Era. This study attempts to answer the question: How were the relations of bureaucratic and political officials in the implementation of local level public policy during the New Order and the Reformation Era? A qualitative research has been conducted in Tegal Municipality using the following data collection techniques: interview, focus group discussion, documentation, and observation. Tegal Municipality was selected as the study location because of the unique relationship shown between the mayor and the bureaucracy. Its uniqueness lies in the emergence of bureaucratic officials who dare to oppose political officials, based on their convictions that bureaucratic/public values should be maintained even if it means having to be in direct conflict with political officials. This research indicates that the relationship between bureaucratic and political officials in the arena of local level policy implementation during the New Order was characterized as being full of pressure and compliance, whereas during the Reformation Era bureaucrats have the audacity to hinder policy implementation. Such audacity to thwart policies is considered to have developed from a stance that aims to protect public budget and values in policies. The occurring conflict of values here demonstrates a dichotomy of political and bureaucratic officials that is different from the prevailing definition of politics-administration dichotomy introduced at the onset of Public Administration studies.
Co-Authors Agus Pramusinto Alizar Isna Badriah, Lailatul Bambang Tri Harsanto Bambang Tri Harsanto Bambang Tri Harsanto Budi Setiawan Denok Kurniasih Erwan Purwanto Isna Rahmadani Kusumawati, Luthfia Anggriani Latifah, Leni Lenza Muhammad Fauzan Muslih Faozanudin, Muslih Nurlaila, Aisyah Oktari, Tepy Paulus Israwan Setyoko Riris Ardhanariswari Rizki Mita Utami Rizky Amalia Putri Satyawan, Darmanto Sahat Sendy Noviko Simin Simin Slamet Rosyadi Sukarso Tobirin Tobirin Wahyuningrat Wahyuningrat Wahyuningrat